I appreciate that ARI provides me with essential labor rates and pay information, which are crucial for my business operations. These features help me determine how much to charge my customers accurately. I also like how ARI facilitates easy setup, as I didn't find it difficult to start using the software. Additionally, the functionality of ARI, especially the labor times and labor rates, stands out and provides direct benefits to my workflow. The price and functionality combination in ARI is appealing enough to consider repurchasing. Review collected by and hosted on G2.com.

I find the pricing of ARI a bit high. I would prefer if it were more affordable or offered a free version. Review collected by and hosted on G2.com.

Love how many different app integrations it has from QuickBooks for easy record keeping to mitchell1/pro demand for labor and repair guides! Can't go wrong with this all in 1! Review collected by and hosted on G2.com.

Back button in the app is the only thing that takes you to previous page so it gets some getting used to. Especially with it being top left. The device gesture and device back button are useless in app and gets aggravating. They want reviews so they claim you get a 25$gift card for reviewing and to hurry before they're gone but mislead you into reviewing the app even though you have no opportunity to get a reward that's not available. Review collected by and hosted on G2.com.

I greatly appreciate ARI for its ease of use, which significantly enhances my mobile brakes service operations. The system is intuitive, making it effortless to train employees on and ensuring the user interface is seamless. This means less time is spent on training and more time is focused on delivering quality service. Additionally, the initial setup process was exceptionally smooth, and the inclusion of five free invoices helped me experience its functionalities without an immediate financial commitment. These features collectively contribute to a more efficient and user-friendly experience. Review collected by and hosted on G2.com.

I dislike that ARI could integrate with more card processing systems. Review collected by and hosted on G2.com.

I find ARI's interface to be incredibly attractive and blissful, making it enjoyable to use. The clear instructions during setup make getting started a breeze. The software excels in delivering neatness, especially when organizing systems and modules. Features like widgets, tool tasking, and organization with the BME interface are particularly beneficial to me. I also love the engagement and excitement it brings, along with its intuitive and accessible nature. Review collected by and hosted on G2.com.

I found that setting up ARI was a little difficult initially, though not excessively so. While the instructions were very clear, and the interface was attractive and intuitive, there was still a minor level of difficulty during the setup phase. As a personal challenge, my multitasking tendency makes it hard to properly organize various systems and trays, even though I acknowledge ARI's neatness in design. Review collected by and hosted on G2.com.

It has everything I need to stay organized and focused! Review collected by and hosted on G2.com.

I don't have any issues yet, but I have only used it once so far. Review collected by and hosted on G2.com.

**What Makes ARI Outstanding:**

1. **All-in-One Hub:** ARI truly consolidates everything. Job scheduling, parts inventory tracking, technician assignments, customer communication, detailed invoicing, and insightful reporting – it's all seamlessly integrated. No more juggling multiple systems or spreadsheets.

2. **Intuitive & User-Friendly:** Despite its power, the interface is clean and logical. Our team, picked it up quickly. The learning curve was minimal compared to other solutions we trialed.

3. **Inventory Management Superstar:** Real-time parts tracking has been a game-changer. Seeing stock levels update instantly, setting reorder points, and managing suppliers directly within ARI has drastically reduced costly errors and delays. The integration with parts vendors is smooth. Especially with the integration with partstech.com

4. **Robust Reporting & Visibility:** The reporting engine is powerful. We can easily track shop performance metrics (KPIs), technician productivity, job profitability, and customer trends. This data is crucial for making informed business decisions.

5. **Customer Management & Communication:** Keeping customer histories, vehicle records, and service notes organized is effortless. The integrated communication tools (estimates, approvals, status updates) help keep customers informed and build trust.

6. **Reliability & Support:** The system has been consistently stable. Downtime is virtually non-existent. When we have had minor questions, ARI's support team has been responsive and helpful. Review collected by and hosted on G2.com.

**The One Area for Improvement:**

My *only* significant usability suggestion – is the **lack of keyboard shortcuts (Esc/Enter) for navigating pop-ups and dialogs.** Currently, you *must* click the "OK," "Cancel," or "Close" buttons with the mouse. In a fast-paced shop environment where speed matters, being able to quickly hit **`Esc` to cancel/close** or **`Enter` to confirm/proceed** through the numerous pop-ups encountered daily would be a massive efficiency boost. It feels like a natural expectation in modern software and would significantly enhance the user experience for power users. Review collected by and hosted on G2.com.

As a Mobile Mechanic, what I like most is the ability to send automatic reminders to customers a day before their appointments. In case they cancel, I’m not driving out there and I can set other appointments to fill in the cancellation. There still improvements being done but getting help from support is a major win. They respond quick with solutions and alternatives. Would highly recommend. Review collected by and hosted on G2.com.

What I dislike from this is the range of labor times and the appointments. Some labor times say it takes 2.5 to 3.5 hrs so it becomes difficult to give an estimate without over charging and undercharging. The appointments have been difficult for clients to make and at times it freezes while making them. I have already spoken with support about these issues and they are currently working on improvements. Review collected by and hosted on G2.com.

Finding ARI was a game changer for us. Most shop software is out of reach for a company just starting out. Through lots of looking I found ARI. The price is actually affordable and it does everything we need. The integrations are amazing and makes running the business so much simpler. We use ARI for every step of our process, everyday. I especially love the estimate & invoice system. Thank you ARI! Review collected by and hosted on G2.com.

The only thing I have noticed is that I don't get alerts when someone schedules an appointment so I have to check the calendar frequently to make sure I don't miss anything. Review collected by and hosted on G2.com.

This is Hands down one of the best software‘s in the market today. MORE functionality than the big name solutions at less than a 1/3 the price. Schedule customers or let them schedule themselves. Labor hours, repairs, collect payments, text messages, marketing emails, send invoices, CUSTOMER PORTALS… Review collected by and hosted on G2.com.

No bulk upload of parts/Tire inventory. Because we are a mobile tire company, we reconvene calls on the road and have to check our inventory. If we document our tire inventory on a spreadsheet I don’t believe there is a way to upload that spreadsheet into the software versus inputting the Tires one at a time Review collected by and hosted on G2.com.

I really appreciate ARI because it offers multiple features, making it a very versatile and robust program. It's a good software that I find easy to use, and I am particularly impressed by its capability to seamlessly handle a range of tasks—from performing inspections and creating estimates to generating invoices. This comprehensive functionality helps streamline my operations effectively. Furthermore, the initial setup of ARI was very easy, which enhanced my overall experience with it. Review collected by and hosted on G2.com.

I would really like it if ARI worked with all data services. Review collected by and hosted on G2.com.