KP
karen P.
Document Control Manager
Mid-Market (51-1000 emp.)
"Great experience with Arena PLM"
4/5
What do you like best about Arena PLM & QMS?

The ease and automation of the change order process. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

1. I have many enhancement requests that do not get implemented. It would be very helpful if Arena provided a quarterly report of my suggestions/feedback with an implementation date.

2. I am a heavy user of Arena and have been for years. I would like the administrator role to have more freedom in making updates when things are 'locked'. I shouldn't have to withdraw an ECO for a typo. Review collected by and hosted on G2.com.

David P.
DP
David P.
Sr Design Engineer
Mid-Market (51-1000 emp.)
"Could be good, but unfortunatly is just so bad"
0/5
What do you like best about Arena PLM & QMS?

it COULD be extremely helpful, however the interface, lack of any usefull tools, and refusal of the Arena team to improve the product makes it just painfull to use. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Search function is the worst ever invented by man

No way to sort, filter, organize anything

Integration is bad

Exports are bad

Imports are terrible

finding items is simply difficult and time consuming Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for sharing your detailed feedback. We genuinely appreciate your insights and are sorry to hear about your frustrations. We’re here to discuss your feedback in more detail and explore how we can better support your needs. Knowing how many happy customers we have, we’re confident we can help improve your experience. Your coach is available to help. We look forward to turning your experience into a positive one.

David G.
DG
David G.
NPI Engineer
Mid-Market (51-1000 emp.)
"Very good PLM & QMS system overall."
4/5
What do you like best about Arena PLM & QMS?

Ease of bulk changes. Flexibility of features. Good assignment visibility. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Some bulk change options are not available via CSV (Phase Cycle Changes for example), some modifications have to be made all over again and cannot be modified (Sourcing relationships for example), and items in one change cannot be transferred to another change easily (Very tedious and manual process). Hard to integrate with some MRP systems. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi David,

Thank you for taking the time to write us a review. We're happy to hear Arena has helped your organization with BOM and document management. We will keep your feedback about MRP integrations and bulk change options in mind as we evaluate new partners and plan for product enhancements.

Derwin H.
DH
Derwin H.
R&D project manager
Mid-Market (51-1000 emp.)
"Initial launch and transition from paper-based to eQMS"
3/5
What do you like best about Arena PLM & QMS?

No longer require paper and wet signature. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The system need to be set up correctly upfront, and the structure engineer from Arena need to actively involved to ensure proper transfer. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Derwin,

Thank you for taking the time to leave us a review. We're happy Arena has helped you move from paper-based processes and improve traceability in your organization. Despite the time taken for set up, we hope you had a positive implementation experience. Please do not hesitate to reach out to the support team for any assistance or best practices as you continue to use Arena QMS.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"The solution is powerful, easy to use, has transformed how we manage design and quality processes."
4.5/5
What do you like best about Arena PLM & QMS?

What I like most about Arena PLM & QMS is its comprehensive approach. The platform allows us to efficiently manage the entire product lifecycle and quality, from conception to production. The visibility it provides into project status, its ability to manage changes, and its seamless integration with other systems have been a game-changer for us.

Its ability to enhance team collaboration is unmatched, making it easier to innovate and launch high-quality products to the market. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

While it is an excellent tool, I would like to see more customization options in certain reports and dashboards. Additionally, the initial learning curve can be a bit steep for new users, although the available support and training help to overcome this quickly. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for taking the time to leave us a review! We're glad Arena has empowered your team to respond quickly to changes and create high-quality, compliant products. We appreciate your feedback regarding customization and hope that overall, your organization continues to realize the benefits of our platform.

Mickie M.
MM
Mickie M.
Configuration Management Analyst
Enterprise (> 1000 emp.)
"Most User Friendly PLM"
4.5/5
What do you like best about Arena PLM & QMS?

I also liked the adaptability of the configuration, which allowed us to customize the system to meet our unique needs, it make its very easy to roll out any new implmentations. This flexibility was a key factor in our decision to purchase this software.

Integrations are easy from the Arenan side once you understand the export file data, numberous systems have been integrated. This sysem has been user friendly due to the web design, and also being a cloud site.

This is a daily use tool for our entire compnay, the front runner for mamanging all of our engineering data.

Our personal Success Coach is extremely helpful, flexable and responsive. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The lack of options for creating linkages that are more controlled and searchable for documents. Item to Item references is the only official option and is not as flexable as I would like.

Lack of viewablity for finding effected Items for Changes being processed, wouldlike to see a more itemmized list of effected documents and assemblies ratehr than just top levels.

Reports world is not always cabable of pulling the data I need, so more search fuunctions would be nice when trying to filter through reports. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Mickie, thank you for taking the time to write such a thorough review of Arena! Your feedback regarding change and document management and reporting is appreciated and will be shared with our team for future enhancements. We're glad to hear that overall, you've found Arena easy to use and benefit from our integrations and having a dedicated success coach.

KA
Kim A.
Document Control Manager
Mid-Market (51-1000 emp.)
"Best PLM System Ever!"
5/5
What do you like best about Arena PLM & QMS?

Ease of use, can access anywhere, no issues or downtime, very easy to configure, support is stellar! Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Would be nice to expand the ECO page to include images, supplier accounts need some work Review collected by and hosted on G2.com.

Response from Alaine Portnoy of Arena PLM & QMS

Kim,

Thank you for your 5-star review of Arena. We appreciate your feedback and love your enthusiasm for the product!

Frances K.
FK
Frances K.
HR Generalist
Mid-Market (51-1000 emp.)
"I'm a user and it's easy to use!"
4.5/5
What do you like best about Arena PLM & QMS?

I am a user and we didn't have signing SOPs before we used Arena. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

I am just a user so don't see any issues on my end Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Frances, thank you for taking the time to leave us a review! We're glad you're enjoying your experience as an Arena user and hope you continue to find efficiencies with using our system.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"New user to Arena - alot of potential that still needs to be explored"
4/5
What do you like best about Arena PLM & QMS?

ECO implementation changing. Once ECO's are received, tracking the change and documenting changes. This is critical for the certifications we are required to maintain.

Arena is easy to navigate and we are starting to integrate some of the different features. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Downside is not so much Arena, but the other systems we use are not compatible for ECO changes to be automated Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for taking the time to review Arena! We're gad to hear that as a new user, you immediately see a benefit with ECO change management. We hope you continue to realize more benefits as you use the platform more. If you run into any issues or want to learn some tips and best practices, please do not hesitate to reach out to our customer support team.

Chris S.
CS
Chris S.
Sr. RF Electrical Engineer
Mid-Market (51-1000 emp.)
"Simple, straightforward PLM with Lifecycle documentation, revision control"
4/5
What do you like best about Arena PLM & QMS?

Arena is pretty straightforward to use, There are more than adequate options for customizing what you need for PLM documentation and revision tracking. Lifecycle phases are also present to help differentiate between "In Design" or "In Production" phases. Adding part categories is also pretty simple. Integration was pretty simple - rolling from our previous PLM to Arena wasn't too bad a process. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

As modular as Arena is, at times it can be difficult to change some options that were previously setup. Some things would require an update to the PLM package itself by Arena as a rolled out update and it may be a hassle to have to wait for this. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Chris,

Thank you for taking the time to review Arena. We're glad to hear it has been straightforward to use and helped your organization with traceability and revision tracking. We appreciate your feedback about the difficulty modifying setups and will share with the team.