Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Intuitive, Highly Configurable, and Great for Collaborating with Manufacturing Partners"
4.5/5
What do you like best about Arena PLM & QMS?

It is fairly intuitive for most users. It is highly configurable to meet most of our needs. It is great that we can have our manufacturing partners in the system to collaborate on changes and to share up to date revisions on our products. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The ECN module doesn't allow for multiple working revisions which limits its usefulness as we have many concurrent changes to process. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for taking the time to leave us a review! We're glad you find our platform intuitive and that it's helped to removed ambiguity when building your products.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"User-Friendly Integration and Support, but Limited for Combined PLM/QMS Linking"
3.5/5
What do you like best about Arena PLM & QMS?

I like Arena because it’s more user-friendly integration. It’s also very easy to link processes with each other. Arena staff is supportive. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Arena is not capable enough to run both PLM and QMS together. For example, We created one batch of subassembly, It used in another subassembly, you can't be able to link the batch. Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Intuitive Interface, Quick Setup"
5/5
What do you like best about Arena PLM & QMS?

I like that Arena PLM & QMS is practically simple to use because the interface is quite easy. Additionally, the initial setup was quite easy; I only needed a username and a password and that's it, I was ready to go. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

I think there should be more tutorials on how to use Arena PLM & QMS. Currently, there aren't many tutorials available on its use, and there are many tools that might not be immediately visible. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Humberto,

Thank you for taking the time to leave us a review! We're happy to hear Arena has enhanced and simplified your work. We appreciate your feedback and will share this with the team.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Solid Core QMS, but Convoluted UI and Too Many Clicks"
3/5
What do you like best about Arena PLM & QMS?

Arena is a customizable QMS that allows organizations to implement an eQMS to satisfy regulatory requirements. In general, it does a good job of its core functionalities. In short, it's functional. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The lack of customizations leave a lot to be desired. Also, Arena often requires multiple clicks for almost every function (even adding a part number into an engineering change), whereas other eQMS are more streamlined. Furthermore, the UI *and* UX are both a bit convoluted for several key functions and simply more difficult to understand. In short, while most major functions exist here, Arena does a poor job of providing an intuitive interface and workflow that assists its users in performing tasks efficiently. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for taking the time to leave us a review! Please see a response on customization from our support team:

“There are multiple ways to configure Arena for a company and even at the individual level from how your forms work to how your homepage appears to meet the needs of organizations and users. Arena allows for several options for workflows, including creating changes directly from an item so there is no need to add it separately and attaching items in bulk when needed to minimize repetition. Some workflows can be even more streamlined through the use of automations which can be used to have Arena do the work for you. An Arena Customer Success Coach would be happy to help you with your workflows and how to map them into Arena.”

Please do not hesitate to reach out for assistance on mapping your workflows!

Verified User in Manufacturing
UM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Simple, Reliable PLM for Daily Documentation and Change Management"
5/5
What do you like best about Arena PLM & QMS?

Arena PLM is very easy to use and works well for daily tasks like documentation control, BOM management, requests, and engineering changes. It keeps files and items organized in one place, making tracking and updates simple. Customer support has also been very helpful whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

You cannot open two workspaces at the same time, which slows down switching between projects. The login session time is also short, causing occasional interruptions. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for your review of Arena. It's good to hear that you've found our platform overall easy to use and can lean on our customer support team for help whenever needed. We also appreciate your feedback regarding workspaces and login time and will share with our team for consideration in future enhancements.

NN
Nitya N.
Sr. Supply Planning Manager
Mid-Market (51-1000 emp.)
"Easy Navigation and CAD Integration, But Price Transparency and Downtime Need Work"
2.5/5
What do you like best about Arena PLM & QMS?

The Navigation, CAD integration, and access + ease of use Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The lack of price info, integration w. ERP, extended downtimes when they are present. Review collected by and hosted on G2.com.

Allen M.
AM
Allen M.
Hardware Engineer
Mid-Market (51-1000 emp.)
"Arena PLM - engineering view"
4.5/5
What do you like best about Arena PLM & QMS?

time tested PLM solution, stable, collaborates with vendors. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Cost per user, to be most effective, all stakeholders require access occasionally, support a floating license. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for reviewing Arena. We're happy that you enjoy the UI and flexibility of our platform. We also appreciate your feedback regarding pricing and will share your input with our internal team.

Telly A.
TA
Telly A.
Mechanical Engineer
Mid-Market (51-1000 emp.)
"Arena Makes PLM Changes Easy, With Great Access Control and Search"
4/5
What do you like best about Arena PLM & QMS?

Prior to using Arena we used to use 3DX a lot for PLM and Arena is so much better. You can make changes without up-reving a part. It's not just an engineering exclusive app, everyone in the company has access to it. It's easier for suppliers to pull the latest version of everything and we can control what they see. Watermarks on any printed files so we can track who accessed it and when. We can search items via any keyword whether it is featured in the title, description or any other attribute. It also simplifies the approval process, you can track who hasn't approved yet and nudged them and also you have particular stakeholders who force approve in case of an emergency. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Not being able to see CAD models is a little annoying. I wish there was a small 3d viewer just to visualize the part and make sure we're looking at the correct one. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for your detailed review of Arena, Telly. We're glad to hear that Arena has helped with cross-collaboration and built transparency at your company. We're glad you've found numerous benefits using our platform and appreciate your feedback on the 3D viewer.

Rajiv R.
RR
Rajiv R.
Product specialist
Mid-Market (51-1000 emp.)
"Centralized Cloud Platform That Boosts Collaboration, Compliance, and Traceability"
4.5/5
What do you like best about Arena PLM & QMS?

its ability to centralize product and quality data in a single cloud-based platform. It improves collaboration across teams, provides strong change control and traceability, and helps organizations maintain compliance while accelerating product development. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

limited flexibility for highly customized processes and effort associated with implementation, reporting customization, and data migration. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for leaving us a review, Rajiv! We're happy to hear you've been able to improve efficiency, reduce errors, and speed change approvals with Arena. Please do not hesitate to reach out to our support team for any guidance building out your processes.

AS
Ashik S.
"Frustrating Search, Insecure Login, and Consistency Challenges"
2.5/5
What do you like best about Arena PLM & QMS?

I use Arena PLM & QMS at work to keep track of product parts, suppliers, documentation, ECOs, and changes. It's treated as the source of truth for all production release parts and machines, and a go-to source for the latest released documentation. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

I despise the search feature. There is no 'fuzzy' search and knowing the exact naming or part number is necessary to find the correct document. Also, when creating a part it's hard to keep a consistent structure across multiple people in the organization and sometimes duplicate information exists. Maybe this is an SSO issue but my Arena is most often logged out and I need to keep entering my email address every time I access the site whereas all my other Okta apps are fine and login automatically. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Ashik, thank you for flagging the issues you are experiencing. Improvements to search functionality will be introduced in our next release and planned improvements to the Arena AI to make searches easier and more efficient are also on our product roadmap. Please keep an eye out for that! Here is more guidance on creating parts and sign ons:

Part structures and naming conventions are defined and implemented by the individual company, but Arena can be configured to limit part creation to appropriate personnel to minimize incorrect and duplicate information in the system.

Logout times are established by the individual organization and may be modified by administrators. Entering credentials with each login safeguards customer data and ensures compliance with security requirements and policies.