Joseph w.
JW
Joseph w.
Engineering Tech
Small-Business (50 or fewer emp.)
"Its Easy to use, Easy to access."
4/5
What do you like best about Arena PLM & QMS?

How Easy it is to use. Gets you to where you need to go. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

How hard it is to find OP if you dont already have the number Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Joseph, thank you for reviewing Arena. We appreciate your feedback and are glad to hear that overall you've found our solution easy to use.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"OK product that gets changed in confusing ways that make it worse"
1.5/5
What do you like best about Arena PLM & QMS?

Its core functionality is solid and dependable. For the most part, it is simple to use. Customer support is pretty good. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Constant product changes of seeming little value signal to me that they are not very in touch with their customers. "Exciting" new features often seem like steps in the wrong direction for usability. For example, they overhauled their search to make it more "simple" while in the process burying the advanced search options under a few more clicks, which add up if you're constantly doing advanced searches. They recently added widgets to their homescreen, but this new interface is so much bulkier and less compact than what used to be there. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for sharing your feedback. We understand the importance of a seamless experience with Arena’s updated search engine and homepage. The Arena team is here to support you. Your Customer Success Coach is available to assist with any questions or concerns you may have about search and/or the homepage. If you are unsure who your Success Coach is, please reach out to Lori Austin, our Senior Principal Customer Success Coach, who is also ready to help.

Erick R.
ER
Erick R.
manufacturing operator
Mid-Market (51-1000 emp.)
"SIMPLE"
5/5
What do you like best about Arena PLM & QMS?

it is very intuitive since it is not necessary to master the platform to be able to use it Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

the location of some documents are too difficult to find. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Erick, thank you for taking the time to leave us a review! We're glad that you've found Arena intuitive and that it helps you find the information you need easily.

David J.
DJ
David J.
Quality
Mid-Market (51-1000 emp.)
"A comprehensive matrix providing an accurate projection of your requirements."
4/5
What do you like best about Arena PLM & QMS?

What is quite useful are the notifications on the home panel, which allows for control of pending tasks. Also, the bookmark feature is easy for stakeholders to access. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The assessment of practicality is hindered by insufficient information regarding the modules acquired by the company for system development. Consequently, providing objective feedback is challenging. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi David, thank you for your review of Arena. We appreciate your insights about our homepage and are glad to hear Arena helps your organization with audit readiness and compliance.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Arena is a powerfull tool to manage engineering BOM and documents"
5/5
What do you like best about Arena PLM & QMS?

Revision control and easy to use and browse in the preparation of changes are very usefull. customer support provide really fast and accurate support on all of our issue we faced. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

really difficult to tell, some reports may need to be finetune and also need to mainly create some to help on the best accuracy to get data out from Arena Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for your review! We're glad to hear Arena has helped your organization with revision control and you've found our customer support team helpful. Please do not hesitate to reach out if you have other questions or issues you run into, we are always happy to help.

AT
Andres T.
Team Lead
Mid-Market (51-1000 emp.)
"A great tool to organize a team"
4.5/5
What do you like best about Arena PLM & QMS?

A centralized resourse to reference policies and training documents. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Mild learning curve to become familiar with the program. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for reviewing Arena, Andres. We hope you and your team continue to benefit from having a single source of truth for your policies and training documentation.

Jason F.
JF
Jason F.
Engineering Manager
Mid-Market (51-1000 emp.)
"Friendly Emvironmment"
4.5/5
What do you like best about Arena PLM & QMS?

Ease of Implementation, the Frequency of Use is really high in my job and I have not had big issues so far, I really like the number of features and the Ease of use. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

I do not have complaints about the Arena by itself, I think the only issue we have is the integration with our ERP, but i think is more related to the way the system was integrated. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Jason, thank you for sharing your experience with Arena! We are glad that it's been easy to implement and use and has helped your company with change control. Please do not hesitate to reach out to our support team for help if you encounter any issues with your ERP integration.

ZB
Zach B.
Project Manager
Mid-Market (51-1000 emp.)
"Arena: A Gauntlet But Works Well When Understood Fully"
4/5
What do you like best about Arena PLM & QMS?

The ease of access and organization is the best thing Arena PLM & QMS has going for it. It is increidbly easy to access and use all of the numerous features it has to offer. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

Oftentimes, I wish the system would be able to identify items such as part numbers vs. requests vs. tickets easier. If I accidentally type an item number when I'm in the tab for requests, it shows no results. It would be nice if it had a "did you mean this item?" identifier. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Zach, we appreciate you taking the time to leave us a review. Your insights regarding identifying item and part numbers is helpful for our team. We're happy that you find Arena easy to access and helps organize your product information.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Enterprise (> 1000 emp.)
"The best system for efficiency with Arena PLM & QMS"
4.5/5
What do you like best about Arena PLM & QMS?

Arena PLM & QMS is very simple and clear. Its main feature is the possibility to access all the necessary information of our quality management system. Being inside a medical device company, this availability of documentation as well as traceability is critical for our operations and it is a tool that we use every day. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

The only thing that could be improved is that having so many levels of customization is sometimes difficult or slows the learning curve to understand the whole system. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Hi Cynthia,

Thank you for taking the time to leave us a review! We're glad to hear about the challenges Arena PLM and QMS has helped your business overcome. We also appreciate your feedback regarding the customization and will share with the team for consideration.

Verified User in Medical Devices
AM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Comprehensive UI"
5/5
What do you like best about Arena PLM & QMS?

I love the general UI of Arena PLM. The use of dropdown menus and tabs allow for a comprehensive navigation and overall view of the workspace. The advanced search is greatly helpful and straighforward in creating filtered searches based on various attributes (including custom ones). The saved searches, bookmarks, and layouts further customizes my experience with the UI. My customer success coach has been integral to helping me maximize the system's features. Review collected by and hosted on G2.com.

What do you dislike about Arena PLM & QMS?

I use Arena on a daily basis, so I've had a lot of time exploring than most people in our company. Although I enjoy Arena's UI, it did take some time familiarizing myself with the workspace and navigation, but once you get the hang of it, it becomes a very powerful tool. It would be nice to have additional workspace settings that can be customizable, as well. Review collected by and hosted on G2.com.

Response from Kim Custodio of Arena PLM & QMS

Thank you for reviewing Arena! We're happy that you enjoy using our UI and have found efficiencies from moving away from your paper-based system to Arena's cloud-native solutions.