Arena PLM & QMS Reviews & Product Details

AM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Arena is easy to configure and use. The time to get users up and running efficiently on Arena is minimal. It is a very user friendly product. And EVERYTHING is linked together, so data is so easy to find.

As well, Arena has one of the best built in HELP menus I have ever seen. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it is hard to get enhancement requests implemented into the product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The cost and the ease of setup, user training, and use make Arena one of the best PLM systems on the market. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to retire several legacy systems as Arena now maintains all data in one location. The time to maintain data accuracy has reduced significantly. As well, the cost in maintaining several different applications has disappeared. Review collected by and hosted on G2.com.

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Arena PLM & QMS Overview

What is Arena PLM & QMS?

We help companies to design, produce, and deliver innovative products quickly with our unified cloud-based PLM and QMS platform. We understand that modern product companies rely on distributed teams and global supply chains to develop products and ensure regulatory compliance for FDA, ISO, ITAR, EAR, and environmental compliance. We support more than 1,300 complex high-tech electronics and medical device customers around the world to bring electrical, mechanical, and software designs together into a single solution. Arena enables every participant throughout the entire product lifecycle to work together–increasing visibility and traceability. This accelerates new product development (NPD) and new product introduction (NPI) by streamlining processes, automating review cycles, and reducing errors to increase profitability. With Arena’s proven cloud solutions, your internal teams and external partners can leverage the most comprehensive product development platform to accelerate product launches while reducing expenses, increasing profitability, and speeding the time to market

Arena PLM & QMS Details
Languages Supported
English, French, Spanish
Product Description

Arena’s cloud PLM & QMS solutions help innovative electronic high tech and medical device companies create products that change the world. Arena unifies product lifecycle (PLM) and quality management (QMS) processes, allowing every participant throughout the product realization process from design to manufacturing to work together. With Arena, teams accelerate product development and delivery to increase profits. For more information, visit ArenaSolutions.com.


Seller Details
Seller
PTC
Ownership
NASDAQ: PTC
Company Website
Year Founded
1985
HQ Location
Boston, Massachusetts
Total Revenue (USD mm)
$1,140
Twitter
@PTC
38,848 Twitter followers
LinkedIn® Page
www.linkedin.com
7,197 employees on LinkedIn®
Description

PTC enables manufacturers to achieve product and service advantage in the age of the Internet of Things. The company's technology solutions transform the way smart, connected products are created, operated and serviced.

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Arena PLM & QMS Reviews

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Mechanical Manufacturing Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Arena is easy to navigate. The ease of use is high. There are good process flow diagrams. The file storage included in the system is a big plus. It is very easy to communicate changes internally to my company and to our external customers and suppliers. It is easy to tell which suppliers and users have access to each individual part. I love being able to see the integrated Bill of Material usages in the system. The "Where Used" and integrated Bill of Materials are easy to navigate. The change management and version history is a huge plus. It is easy to see older revisions and quickly navigate to each change, permanent and temporary deviations. Arena is easily the best PLM software I have used to date. We recently switched and I really enjoy Arena. Review collected by and hosted on G2.com.

What do you dislike?

There is no integrated training or tips. At least from what I've seen. Once you understand what to do it's very easy but the initial learning curve is high. I would recommend an easy to use help button on each page. There could also be tips and tricks. Or a FAQ page. Or integrated training videos with help desk personnel. It would be nice for parts that have a 3d model uploaded to be able to see an "at a glance" snapshot picture of the model in the part overview. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It works quite well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Document management system and process control. We also use the system as a communications tool for suppliers and as a global team. It is also a wonderful resource to have revision control and historical documentation. Review collected by and hosted on G2.com.

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Response from Gay Groce of Arena PLM & QMS

Thank you for your review. The Arena help is very thorough offers step by step instructions, but you can always reach out to me, your Customer Success Coach for further explanation. You can reach me at ggroce@arenasolutions.com

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The basic PLM information is easy to create and control. It's user friendly, which reduced the learning curve and allowed me to ramp up my productivity in a short time. The ability to open a specific file and access multiple linked information within that file without having to open multiple screens. The updated ability to upload files through drag and drop. Centralized location for compliance documentation associated to items within a product. Arena is a good tool for managing complex Bill of Materials and supplier/sourcing relationships. Sourcing info is easy to find, and it's easy to see where a specific component is used. Turn around time is short and the approval process is easy to manage. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is not very visually appealing. The search functions are not always the best. I have to specify search criteria before I search. I would prefer to enter a part number or file name and have it just search by the entered information. No spell check. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Arena was extremely easy to deploy and implemented on time. The implementation team was a great help and is always there to support when needed. I also find that when sending suggestions for improvements or changes they are super quick to respond, which is great in a fast-paced industry like ours. Arena has been instrumental with many users working from home as information is always available by all at all times. Arena is well suited for document management and building BOMs for products. Organization involvement for approval on certain items is wonderful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Document control and record retention. We primarily utilize ARENA for part and document management. The main feature of ARENA that makes it an efficient tool is the ability to easily connect related parts. If a new part is generated, it is very easy to build out a BOM and attach all relevant documentation. Arena allows me to maintain engineering drawings at each revision level and quickly go back to view previous versions. Review collected by and hosted on G2.com.

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Response from Marshall Wood of Arena PLM & QMS

Hello Don, we certainly appreciate your kind words about the Arena product and our team. We've made several improvements to the user interface in recent releases, and we have more planned for the future. In the Winter '21 release, you'll be able to select from many more colors to improve the appeal of the user interface.

Improvements are also coming with respect to searching. The Winter '21 release will include a new Quick Search feature that will get the product closer to the kind of searching you describe. Keep watching for more search improvements in the future.

Please keep the suggestions coming, and feel free to reach out to me at any time at mwood@arenasolutions.com.

Manager, Engineering Configuration and Change Control
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Simple GUI and User Friendly. No complex features. I like the report tool which is easy to handle compared to other PLM tool in the market. I like the feature to add additional attributes for each company users. I like the update and training that Arena gurus are scheduling quarterly. Help tool within the Arena is helping us to train other people and videos and screenshots used under that help is great. I like the file feature which is supporting lots of file format. I found Administrators have good right and very easy to operate in work space setting. Linkage between all worlds to ECO which is great feature compared to other PLM tools available in the market. Supply chain department is happy to see the amount of information that Arena allows to add for supplier creation and supplier items which is great. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see more simple Disposition of parts. I would like to see more integration to current ERP tools available in the market. Not having this feature sometime creating integration problems and customer has to spend more money to buy additional software so PLM and ERP can talk to each other. I would like to see the more powerful Integration between CAD tools and Arena PLM. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Arena to others. I have extensive experience on Enovia, SAP, Oracle 11i and other PLM platform. I like Arena the most because of ease of use and simplicity. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using Arena PLM for change management and data management. The most important benefit is easy admin rules and few click to get results and multiple way to get results. Review collected by and hosted on G2.com.

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Response from Alaine Portnoy of Arena PLM & QMS

Hiren, thank you for your 5-star review and high recommendation of Arena PLM! We're happy to hear you like Arena PLM the best among the other PLM systems you have used. A customer success manager will reach out to address your question on part disposition and integrations.

UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

What I like the best about arena is the Ability to the withdraw COs, that's great. No need to ask Doc control. I've used reliance and element document control systems and they didn't have that function. This a great function save on time by not having to go to doc control to withdraw my CO. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the way redlines get added to COs, Adding redlines to COs is somewhat cumbersome, not straight forward. I would like to able to drag in redlines and clean copies on the same page and not have to navigate through the system to link it. Also don't like the way clean copies get uploaded. On the reliance system, I would go to one page and on the bottom of that page I was able to upload my clean copy and my redlines. Very simple and very easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's straight forward for the most part. There is room for improvement Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ability to communicate official documents with the rest of the company. I also like that Arena is frequently providing updates to the system, many of which are useful and improve user efficiency. I like that there's the ability to leave notes on each item in an ECO. Review collected by and hosted on G2.com.

What do you dislike?

Can be slow. Recent updates have improved functionality (such as the new file upload UI), but some things are unclear. It is unclear how to review ECOs and compare BOMs. I wish there was a way to search and save items (such as to a BOM) more efficiently, instead of 1 by 1 with each part number. I also wish there was some kind of "To do list" functionality, where I can mark items on an ECO that I haven't finished updating yet, instead of just having to open each part in a separate tab so I don't forget. I wish there was somehow a way to make it more obvious to a non-experienced Arena user (such as someone who doesn't create items or ECOs, but only logs in to view official documents) that the revision they're on is WORKING if it's not yet released. There should be a way to view all the Scribes you are following on the dashborad, instead of just new messages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's nice that Arena is web-based. It is working well for our company and makes our processes more streamlined. Less mistakes are made, and if they are, there's a clear record of them in the documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is nice to be keeping versions locked, so that there is no confusion within the company. It has reduced the amount of verbal and informal communication between the engineers and field service, since they now have a repository of information in Arena that they know is official, up to date, and relevant. Review collected by and hosted on G2.com.

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Response from Gay Groce of Arena PLM & QMS

"Thank you Erin for the thorough review of Arena.

I am glad to hear that you like the improved functionality, especially the file upload UI. There are some best practices that I could help you with, and could improve the use of Arena for you, especially for the list of questions that you asked in your review.

Please reach out to me at ggroce@arenasolutions.com and we can spend some time going over each of you questions."

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Having all quality documents stored in the cloud is extremely helpful, especially in these times of working from home. Document revision flow is fairly intuitive and streamlined. Eliminates the need to follow a paper trail every time a change is made to a document. Improves company workflow. Encourages continuous improvement of all documentation. Review collected by and hosted on G2.com.

What do you dislike?

There are certain irrelevant features / fields that detract from the workflow. The user must be trained on which menu items are relevant and rely on their own checklist for how/what to complete. It would be nice if there was some kind of internal step-by-step template for a document revision. An online document viewer would reduce the amount of time spent downloading and opening documents. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trim down the features / GUI to what your company absolutely needs. This will eliminate confusion and lower the learning curve. Really emphasize training to ensure the entire organization is equally competent in the utilization of Arena. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Arena eliminates the need for physical interaction to manage documents within the quality system. Not only is this essential in the time of a health crisis, it simply speeds up document revision process by allowing everyone access to view and edit documents in real time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Good place to manage BOM including: parts, SKU, assemblies, etc.

Improvements around creating ECRs and ECOs make it much easier.

Manage release with ECR, ECO, SCAR, PRCR, PRCN.

Easy to search and manage electrical and mechanical parts.

Way to manage part datasheet and RoHS on a per part basis.

Easy tab system for Items, Requests, Changes, Suppliers, Supplier Items, Files and Reports. Review collected by and hosted on G2.com.

What do you dislike?

Can be difficult when first learning structure and Rev Control.

Need an easy way to incorporate Items in Request or Change into Details part of the Change or Request.

Not always obvious Supplier access was missed.

Need some sort of checker with parameters when releasing request and changes to verify certain parameters are completed. For Example supplier access on Change or Request. Notifications are setup to notify the correct group, supplier or people.

Need an easy way to duplicated many of a similar part where most attributes are the same. Duplication is only to duplicate a single part.

When adding existing file and it does not exist there should be an option in that same box to upload a new file. Many times you search for a file and if it is not there you have to close the window then go to Add New File.

I have had problems where using Chrome where the screen is blank when I haven't work on the screen for 10+ minutes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Works well for BOM and part management and release to vendors Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization of BOM, parts, assemblies, etc.

Release in organized manner to vendors.

Manage release with ECR, ECO, SCAR, PRCR, PRCN. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Arena does a great job of doing the necessities right such as:

1) BOM Management

Creating Multi level BOMs and outlining components in a BOM is simple

2) Supplier Management

Keeping track of all Suppliers in the system along with granting approved suppliers access to the system is a huge plus

3) Part Creation

Simple & Consistent no matter what type of part you are creating. Configurable attributes depending on the category

4) QMS

Changes & Quality module are highly customizable and can link well to each other

5) ECO Management

Tracking the changes to an item that are within a change is easy to do with the Redlines function.

Notifications can be configured when an ECO is not approved with a certain amount of time Review collected by and hosted on G2.com.

What do you dislike?

User Experience can feel a bit wonky at times since certain actions take multiple clicks to get to your desired information.

Sometimes it feels like there is a bit of information overload when viewing items or changes in the system for new users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Arena PLM is a good choice because of the amount of flexibility and customization the system gives you.

Attributes for Changes, Items, Quality, and Projects are all highly customizable.

Enabling Access Policies is a huge benefit as you can govern what information users have access to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Arena is helping us keep an accurate BOM and track where key items are used across multiple BOMs.

The Projects Module is useful for storing key information throughout the Product Development lifecycle.

Tracking numerous changes across different product lines is possible with Arena as you can have different types of changes that occur to an item at the same time. Review collected by and hosted on G2.com.

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Research Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

What I like best about Arena is that it seems very organized and easy to find related documents. I like how it groups similar SOP's and batch records together for training purposes. I also like the reminder emails to remind me when I need to complete modules. I also like that there are lots of fields to search by to find the document that you are looking for. Review collected by and hosted on G2.com.

What do you dislike?

Arena is a little more difficult than our old quality control system. With our old quality control/document system you could check an item out to review and make tracked changes. With Arena, we have been having to email the document to each other to make corrections. This is inconvenient when the document has to be reviewed by multiple people because everyone makes changes on the document sent to them and they have to be combined later which is more work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Once you get used to Arena, it is a very useful and powerful system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps organize and group all related quality documents. It is also nice to be able to see all past versions of the documents. It would be nice to have a representative to come out and train all of us on all of the aspects that could be learned. I feel like arena has a lot more to offer than what we are utilizing it for. Review collected by and hosted on G2.com.

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Response from Gay Groce of Arena PLM & QMS

"Thank you Chelsea for reviewing Arena.

Have you tried using the Requests world to collaborate with your team to review documents? This allows you to use the check out/check in feature that you talked about and to capture your team recommendations or issues. The Request also links into the Change world so that you have a closed loop process.

If you would like to learn more about how this could work for you please feel free to contact me at ggroce@arenasolutions.com"

Prod. Dev. Engr
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Especially with the update, the slick new design makes the usage experience much more satisfying. Arena has a lots of efficiency tricks. I can add multiple items to a BOM at the same time, or add an item to multiple BOMs at the same time. By sending communications directly from Arena, I can point the administrator directly to a change request with a direct link. Review collected by and hosted on G2.com.

What do you dislike?

The file editions and item editions are a bit confusing to distinguish. I personally do not use file editions to track updates to items, so it's unnecessary for me to input edition numbers every time I make an intermittent update to an item. Furthermore, I can't track the past file editions to a single revision of an item. There is also no good way to track multiple submissions of a change request. I have no context on whether something has been updated between the last withdrawal and the new submission of a request if the user doesn't put any comments in the summary or personally communicates the change. The submission is also not tied to automatic routing, and evaluations have to be manually requested. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask for help, the support is always there. Stick with the software through the learning curve, and don't stop learning because there are always new tricks and features you might not have known before. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Arena helps us meet FDA design controls easily and keep us accounted for to have an updated, official record of everything rather than having uncontrolled updates to files. Review collected by and hosted on G2.com.

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Senior Computer Vision Scientist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

customer support in arena is very good and are quick to reply and answer our needs. I like the freedom on being able to create the templates to fit your need. Buying the product package that includes courses on how to set up arena is extremely beneficial to understand how to create an effective template for your organizational needs. Review collected by and hosted on G2.com.

What do you dislike?

some of the processes are redundant can be made better by changing the way it is implemented. A lot of the stuff that requires manual attention can be automated. Setting up arena can be hard especially without the tutorial series offered by the arena. The number of people familiar with arena is still limited and could be hard to source people to work on and could lead to a long training plan to bring people up to speed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

QMS and PLM problems. Review collected by and hosted on G2.com.

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Response from Lori Austin of Arena PLM & QMS

Thank you for your very honest and thorough review of Arena Darshan. We appreciate the level of detail you provided us.

Quickstart implementation is usually handled by our Solution Architect who provides a project plan along with a number of workshops along the way to augment any of the help, webinars or instructional recordings. Especially along the West Coast of the US, we have quite a number of past and present Arena admins; we find our users at various locations over the years. As a previous Admin for Arena, I would be happy to help discuss process mapping and the strengths of each world in Arena.

You are welcome to reach out to me at laustin@arenasolutions.com to discuss further!

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that everything is stored on servers, and that file management is very simple, while establishing revisions and locking versions that have been ratified. The new drag and drop feature was also appreciated so that I could add multiple files at once and not have to search for the directory constantly. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see some automatic file detection settings, to recognize certain files as CAD or Drawings. I also would like perhaps some in-browser 3D preview capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider whether the servers is a big positive or not. It's very helpful but not necessary if you want to host it all yourself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems being solved are revision and document tracking issues. It's helpful to allow everyone access these files even if they are remote. This allows everyone to be on the same page regarding file management, regardless of location or function. Review collected by and hosted on G2.com.

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Response from Lori Austin of Arena PLM & QMS

Thank you Tony for the details that you provided on your use of Arena. I am also glad to hear you like the new file drag and drop. Concerning your comment on automatic detection...if you would like to reach out to me at laustin@arenasolutions.com I can document exactly the changes you are interested in. I look forward to hearing from you soon!

Founder | Document Control Manager Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The value Arena brings to our company is that most of our information is accessible in one tool. From Items to sourcing to change management to quality to training. The ease of use for our users is of the upmost importance and haven't heard any complaints. From an audit perspective the auditors love it as there is history and improvements in processes are tracked. The ability to share information with suppliers is important and speeds up our manufacturing processes. Review collected by and hosted on G2.com.

What do you dislike?

I had written that I wasn't crazy about the request module, however I've recently been using this module and it does have benefit. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good bang for the buck. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Change Management, communication to teams and suppliers which speeds up changes and rework if required in a short amount of time.

On-line interaction and problem solving.

Training with the ability to track, store records and require a quiz if needed.

Quality Management, able to conduct MRB via an NCMR, track SCAR's for supplier score card input, CAR for corrective and preventative actions, and many other applications.

We are using the Projects module for APQP phase gate tracking. Review collected by and hosted on G2.com.

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Manufacturing Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

User interface, documentation capability, easy navigation and easy submission for approval Review collected by and hosted on G2.com.

What do you dislike?

Features are not bad. It could have been better. I wish there was a feature where I can easily go from one document to another by simply clicking the reference document instead of having to search it from the search bar. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly encourage people to at least try it to see if this works for you or not. This may not be an all in one platform, but this has almost all basic features needed for a proper document control. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I mostly route document change orders to get feedback and approval of protocols, reports, SOPs, and drawings. The most valuable benefit of this platform is that users can get approvals or disapproval easily. Review collected by and hosted on G2.com.

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Response from Lori Austin of Arena PLM & QMS

Thank you for the feedback we really appreciate it!

One idea to help you with a quick reference is after you have set up your search, save it to your dashboard. That way you can just access your dashboard to get to each important document very quickly. I would be more than happy to go over how that can be done.

Feel free to reach out to me at laustin@arenasolutions.com and I will make sure you get everything you need.

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Extremely organized and regimented - perfect for intensive quality management systems; reliable Review collected by and hosted on G2.com.

What do you dislike?

Not the best user interface - could be a bit more user friendly; for new employees, it takes a decent amount of time to train and get used to system Review collected by and hosted on G2.com.

Recommendations to others considering the product:

System is reliable and does what you need it to do! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At first, Arena started out as a basic quality management, but now as we grow as a business we are using it to solve other problems like supplier change requests and marketing data storage. Especially as our team grows in size, it provides us with a common platform to monitor issues and upcoming changes and allows us all to stay on same page and not forget about tasks. Review collected by and hosted on G2.com.

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Response from Alaine Portnoy of Arena PLM & QMS

Jaqueline, thank you for your 5-star review of Arena QMS and sharing how the product has scaled with you to expand into areas beyond quality management.

Principal Manufacturing Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

With the newest update, you're able to drag and drop files to upload. Once you have the workstation set up, it's easy to create new items and route for approvals. It's very user friendly and the ability to report out data makes it useful for analysis. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that when you search items, the default is only 20 items and you have to "select all" every time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I've used Master Control, QAD, and various other software. Arena is one of the best and they update it regularly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a fast and easy way to manage all your quality documents, drawings, work instructions, and test protocols and reports that are required per ISO / FDA regulations. Review collected by and hosted on G2.com.

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Response from Alaine Portnoy of Arena PLM & QMS

Dat, thank you for your great review of Arena QMS! We're happy to hear about your positive experience and that it's "one of the best" systems you've used.

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The main thing I like about arena is that it is such an upgrade compared to the method my company was using before. Digital is the future of data storage, and I think arena made the transition from physical very easy. Granted, I am younger than many of my peers and would say that I am technologically versed so I had an easy time transitioning to this online system, but even so, my older peers only took a couple months and some training sessions to perform basic tasks necessary to continue processing documents. The ease of collaboration makes the entire process much more efficient. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike I have for the system is that documents must be downloaded to local drives in order to be viewed. I believe having a function where documents can be opened in the browser as a PDF, and still maintaining the option to download, would be more useful as documents do not always need to be edited but rather just viewed. Additionally, I dislike the fact that the whole system is relatively slow, so to circumvent this inefficiency I typically open each new item/dco in a new tab. It would be great if the system could automatically do this as I know I'm not the only person that uses arena like this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I think the biggest benefit is having a digital history of documents and their respective revs over the course of time. I also think there is great benefit in having custom approvals which increases communication within the company so everyone can function on the same page. Review collected by and hosted on G2.com.

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Response from Gay Groce of Arena PLM & QMS

"Thank you Jacklyn for reviewing Arena.

All PDF files can be viewed in the browser. As a best practice we encourage users to attach the native file and a PDF of the native file to the item number and make the PDF file the Primary file. This way the link to the file is always the pdf and then can be viewed in the browser. Uncommon files, e.g. CAD files which need the application installed in order to view the file, should be stored in their native format, but the user should have the application installed on their desktop in order to view the file. As a best practice we always encourage our users to go to Arena to get the effective revision of a document.

If you would like to discuss this further you can reach me at ggroce@arenasolutions.com"

AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

BoM, document and part control is excellent. Training and projects are basic, but good. Quality is limited, good for some things, unwieldy for others. Arena is as good as competitors overall. Stronger in some areas (kicks MasterControl butt in BoM control) and weaker in others (redlining and collaboration). Review collected by and hosted on G2.com.

What do you dislike?

Unable to set up dynamic forms (change requested input based on chosen field value). For the price, the lack of dynamic ability is extremely frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Costs rack up quickly. Push for licensing differentiation between read-only and full users, there currently is none. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our document, item and BoM control is top notch. Having our training plans electronic and automatic notification to retrain upon document revision is gold. Wish we could only require retraining on revision change. If we need to correct a typo everyone needs to retrain. We have our onboarding an offboarding process in requests, which has been excellent. New capabilities of access policies to restrict access based on custom attributes is going to lead to great things. Review collected by and hosted on G2.com.

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Response from Lori Austin of Arena PLM & QMS

Love all the great feedback and how you are using Arena. If you would like to reach out to me at laustin@arenasolutions.com we can record your request for dynamic forms. I also noticed your comment on retraining, keep an eye out for the ability to make a selection to not retrain in one of the upcoming seasonal releases. I hope to hear from you soon!

UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Arena is easy to use and has a fairly straightforward user interface. It is helpful that Arena has different worlds that can be leveraged for different needs (items, training, quality, projects, etc.). The dashboard feature is very helpful to see what tasks I need to complete. The scribe functionality is also extremely helpful in that it is an integrated platform that can be used for quick and efficient cross functional communication. Additionally, the ability to cross link different items types (changes, quality notifications, items, files, etc.) is helpful. Review collected by and hosted on G2.com.

What do you dislike?

Ideally Arena would be more customizable. For example, I would like items to automatically go to an Alpha revision if the In production life cycle is selected. Arena could also improve the reports functionality. There seems to be a lot data that is not accessible via the reports. Additionally, it would be helpful to have an audit trail within Arena to see what changes were made by which user and when. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand business needs and see if they align with the various features that Arena PLM provides. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are building a device that has several thousand parts. Arena PLM has helped manage all of these parts and their structure. The sourcing and supplier worlds are features that we are not heavily using currently, but will be very helpful as the company continues to grow and develop new needs. We are also using Arena to manage and implement company wide training. Review collected by and hosted on G2.com.

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Response from Cyndi Kuka of Arena PLM & QMS

Thank you for taking the time to share a review. We really appreciate the time you took to communicate the use of Arena within your organization. With Arena's ability to customize and configure the system to meet your needs, I am very curious regarding your comment that ideally Arena would be more customizable. If you would like to meet to review your specific concerns I can be reached at ckuka@arenasolutions.com. I would love to help you get the most out of Arena.

UM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the process of seeing the revisions of a part and navigating to a working revision. This makes it clear which revision of a part you are working on at a time. Having BOM, costing, and all files used as well as a revision history all available and tracked within a part is critical for our company's use case. Additionally, the ability to collaborate with many colleagues around the world with this one centralized database is a very necessary tool for us. Review collected by and hosted on G2.com.

What do you dislike?

I do not love the UI, and I find it a bit challenging at times. Specifically the search feature, with its multiple drop-down menus.

When you click on a tab (requests, suppliers, changes, etc.) it is sometimes not clear that you are actually inside that tab, which can make things a bit confusing.

I also wish that, when looking at a part in arena, the files associated with that part would be immediately available rather than having to navigate through the tabs. This way I click on a part and am immediately shown the available files and can download some or all of them right away.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use this tool to navigate controlling thousands of parts and revisions among dozens stakeholders of stakeholders throughout the organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of having dozens of stakeholders with multiple roles throughout the company all contributing to relatively few parts. That being said, Arena is also a tool where we can manage thousands of parts effectively. It is especially helpful for product development, keeping the BOM and its part revisions very clear. Review collected by and hosted on G2.com.

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