--- title: Arctic Wolf Reviews meta_title: 'Arctic Wolf Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 280 reviews by the users' company size, role or industry to find out how Arctic Wolf works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 280 scale: '5' date_modified: '2026-08-03' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Arctic Wolf Reviews **Vendor:** Arctic Wolf Networks **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.7/5.0 **Total Reviews:** 280 ## About Arctic Wolf Arctic Wolf® is the market leader in security operations. Using the cloud-native Arctic Wolf® Platform, we help organizations end cyber risk by providing security operations as a concierge service. Arctic Wolf solutions include Arctic Wolf® Managed Detection and Response (MDR), Managed Risk, and Managed Security Awareness —each delivered by the industry’s original Concierge Security® Team. Highly-trained Concierge Security experts work as an extension of internal teams to provide 24x7 monitoring, detection, and response, as well as ongoing risk management to give organizations the protection, resilience and guidance they need to defend against cyber threats. Visit arcticwolf.com to get the latest industry resources and learn more about our solutions. ## Arctic Wolf Pros & Cons **What users like:** - Users value the **responsive and helpful customer support** from Arctic Wolf, ensuring quick resolutions to any inquiries. (58 reviews) - Users value Arctic Wolf for its **proactive threat detection** , ensuring swift response to potential security issues. (47 reviews) - Users appreciate the **hands-on and proactive cybersecurity approach** of Arctic Wolf, feeling supported and secure in their operations. (28 reviews) - Users value the **ease of use** of Arctic Wolf, enjoying its seamless integration and user-friendly interface. (27 reviews) - Users value the **fast notification of events** , enabling quick response and engagement with professionals for effective triage. (22 reviews) - Team Professionalism (22 reviews) - Team Quality (21 reviews) - Helpful (19 reviews) - Users appreciate the **peace of mind** Arctic Wolf provides with 24/7 monitoring and timely alerts on security issues. (19 reviews) - Reliability (18 reviews) **What users dislike:** - Users find Arctic Wolf to be **quite pricey** , wishing the product was more affordable despite its excellent performance. (10 reviews) - Users experience **false positives** with Arctic Wolf, which can lead to time-consuming investigations despite good alert tuning. (7 reviews) - Users note a **steep learning curve** with Arctic Wolf, requiring time to adapt and some IT knowledge for troubleshooting. (7 reviews) - Users note that the **cybersecurity risks can be overwhelming** , suggesting better consolidation and notification methods for clarity. (6 reviews) - Users note **dashboard issues** with quirks and alert overload, though updates help address these challenges over time. (5 reviews) - Users experience a **clunky ticketing system** that complicates communication and notification for security threats. (5 reviews) - Limited Customization (5 reviews) - Missing Features (5 reviews) - Not User-Friendly (5 reviews) - Poor Reporting (5 reviews) ## Arctic Wolf Reviews ### 1. Our Experience with Arctic Wolf Networks **Rating:** 4.5/5.0 stars **Reviewed by:** Danny W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** We always have productive and in-depth calls with our CST and account manager. They are attentive to our requests and supply very knowledgeable answers. I have requested specific indicators to be monitored in our environment and they have always been able to accommodate our needs. Usually it is in the form of a new alert notification sent to us or a new report that is provided on an ongoing basis. I have recommended Arctic Wolf at many security conferences, in person and online. **What do you dislike about Arctic Wolf?** Arctic Wolf Networks has been growing year over year. I have seen their vendor booth or virtual booth appear at many security conferences. However, because of their growth success, we have seen a few members of our concierge team come and go. They do replace the team members with experienced and confident CSTs and we still get great service, so it is not that much of a downfall. You just have to get acquainted with them and they have to get acquainted with your and your work environment. **Recommendations to others considering Arctic Wolf:** I would recommend to other organizations of any size that they take advantage of all the security features Arctic Wolf Networks has to offer. It is easy to order a solution and complete the purchase, but make certain that you are engaged in the installation and the deployment of Arctic Wolf in your network environment. Whether it is you or another member of your Information Technology team that is responsible for the deployment, take the time to know the tools. Ask the concierge team to walk you through the process as if they were installing this service in their own business. They can create a plan to assist you in deploying all the features and make sure you understand the logging, end-point monitoring, and integrations with cloud applications. **What problems is Arctic Wolf solving and how is that benefiting you?** 24/7 security monitoring Scanning of end-points in our network ### 2. You Guys Rock! I would totally recommend your products to others. **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** I love the Feature enhancements that derive from requests made by customers. Arctic Wolf actually listens to suggestions made from folks in the field that use these products on an everyday basis in different environments. I love how I have all my internal and external scanners in one place and can manage these risks all in one place. We are a small shop and this takes out most of the headache of upkeep. The Scanners are super easy to deploy and I rarely have any issues with them malfunctioning. **What do you dislike about Arctic Wolf?** We have been a customer of Arctic Wolf for quite some time. I have yet to run into something that they were not willing to assist with so far. When we have an issue that needs to be solved, We send and email and their engineers are immediately back in touch with us. I guess if I had to complain about something, they are TOO fast. **Recommendations to others considering Arctic Wolf:** Super Friendly People. They have a great product and are enjoyable to work with to resolve any issues that you have. **What problems is Arctic Wolf solving and how is that benefiting you?** We use Arctic Wolf to automate much of our scans. We can create scheduled scans, as well as continuous scans for things such as wifi networks. This is great as devices constantly connect and disconnect. ### 3. Reviewing and mitigating security updates **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Arctic Wolf?** Best practices on how to approach the daunting task of OS patches. Prioritize and Triage. A true statement that was said earlier, vulnerabilities are not only external, they can also exist internally, right in your backyard **What do you dislike about Arctic Wolf?** Nothing to dislike... Since just recently acquired AW, so far.. its been pretty transparent when reporting data. **Recommendations to others considering Arctic Wolf:** Once AW reports the outcome of their scans, make sure you have a game plan on how to address and triage the vulnerabilities. Your network is only as secure as your weakest link. So get everyone on the same page, and it will put your mind at ease. **What problems is Arctic Wolf solving and how is that benefiting you?** No problems at the moment, the main benefits is we have visibility on both ends of the spectrum, internal and external. thanks AW! ### 4. Awesome Arctic Wolf **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Arctic Wolf?** I like the product itself and how it performs. **What do you dislike about Arctic Wolf?** Sometimes it takes a day for the alert to show up from customer service. **What problems is Arctic Wolf solving and how is that benefiting you?** Security Posture monitoring, overall cybersecurity. ### 5. Recommended for Everyone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Arctic Wolf?** The tool is intuitive, it has pre-established rules to enable and disable, depending on the requirement for the team, as well as determining an action on the team when that rule is met. Regarding the programming of custom rules, it must be done with the phyton programming language, which costs a bit of work if you do not master programming, in particular, the dashboard gives you an overview **What do you dislike about Arctic Wolf?** I don't think there is a lot to dislike about this product. **Recommendations to others considering Arctic Wolf:** I would recommend this to everyone as it is a nice application and easy to Deploy. **What problems is Arctic Wolf solving and how is that benefiting you?** We have had few incidents where we wanted to understand what's going on in the machines. This really helped us identify which machine had what issues. ### 6. Great vendor with technical depth and excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Arctic Wolf?** We've been a customer for 2 years. The onboarding process was simple and easy, we were up and running in less than 2 weeks. AWN engineers helped us fine tune the system so we were getting the necessary alerts and filtered out the false positives. Escalation and ticket handling are working great. We get the information our team needs to research, find, and eliminate vulnerabilities in our network. **What do you dislike about Arctic Wolf?** I really have no complaints about the service or the engineering support. I was concerned at one point when our concierge engineer moved on, but the one that took his place stepped up, learned our account and we didn't miss a beat. **What problems is Arctic Wolf solving and how is that benefiting you?** We regularly get alert/escalations from AWN engineers. The provided information includes what they saw, and snippets of the data where the event was discovered. This helps us to track down issues quickly and efficiently. ### 7. Great Product once it's tuned. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Arctic Wolf?** The client is easy to install, is fast, and works well. The console is easy to use and helpful in keeping the system up to date. We have this software installed on about 800 devices. In some cases tuning is required - if staff uses a lot of powershell or python scripts, this will require tuning. If you purchase Threat Zero services, the company will have a quarterly call with staff and go over findings and help tune the software. This is a great service. **What do you dislike about Arctic Wolf?** First you will need to have Cylance help with installation and initial tuning (the service is also called Threat Zero). If Threat Zero is not purchased, you will likely fail to install and configure the software correctly. Second, this is not a plug and play A/V tool. You will need someone to look at the Cylance console on a regular basis. Once staff is used to this, the process only takes a few minutes, but it will take some time getting to this level of expertise and comfort. Third, phone support has disappeared since BlackBerry bought the company. This is my most serious issue with the company. When you are fighting an issue with malware, you want/need to talk to support immediately, sending an email and waiting for a return call is not my idea of great support. **What problems is Arctic Wolf solving and how is that benefiting you?** We had problems with our previous A/V tool in a few areas. It wasn't catching all threats, some workstations and servers ran slower with our old tool. Updating client versions didn't work well. Cylance solved all of these issues. ### 8. AWN protection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Deployment was easier than expected. AWN is able to ingest the log information from our ISP firewalls and give us feedback to request further adjustments from our vendor. Their Concierge team coverage, support, and response are optimal for our IT department. Quarterly reviews with our account manager and analyst help us to stay on track with our initiatives. A plethora of reports assists in presenting our department position when it comes to security with senior managers and our insurance company. **What do you dislike about Arctic Wolf?** The dashboard risk management GUI still could improve areas like whitelisting/blacklisting IPs. **What problems is Arctic Wolf solving and how is that benefiting you?** Discovering the lack of security patches on third-party devices on the network. Moving the reluctant devices to a separate VLAN and contacting the vendor's tech support has helped not only upgrading the devices but to rewrite our renewal contracts with them. Also not having to review the condition of endpoints throughout the day give us time for other projects. The ability to isolate a device from the network when the agent detects an abnormality without human intervention during off-hours is great. ### 9. Arctic Wolf Networks Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler B. | Sales/IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Arctic Wolf?** It's very helpful in getting my review every Monday morning with reports on the previous weeks activity, They are able to provide details that help identify weak spots in our network and changes that happen within our network settings. **What do you dislike about Arctic Wolf?** Haven't used them for very long so I haven't noticed any issues so far. **Recommendations to others considering Arctic Wolf:** I would highly recommend using Arctic Wolf Networks for network monitoring. **What problems is Arctic Wolf solving and how is that benefiting you?** Having been the victim of a recent ransomware we were advised to have better monitoring of our network traffic. Arctic Wolf has done a great job so far and has already alerted us before we had any idea that a user's credentials were stolen and being used, ### 10. Arctic Wolf strikes a great balance between cost, capability and personality **Rating:** 4.5/5.0 stars **Reviewed by:** Dave Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Arctic Wolf has been a valued team addition at our organization. Our concierge team is always readily available. Our Tickets and questions are always responded in a timely manner. **What do you dislike about Arctic Wolf?** The attack vector feature is not available. External vulnerability scan does not show the attack vector, most of the time they are false positive. **Recommendations to others considering Arctic Wolf:** If you are a small to mid-size organization, Arctic Wolf brings a lot to the table. It will help you save time, money for better security operation. **What problems is Arctic Wolf solving and how is that benefiting you?** Vulnerabilities exist within all endpoint devices. We can quickly identify the vulnerabilities and take proper action. It helped us save money and time for better security. ### 11. A great partner who gives and takes helpful feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Mike P. | Network Services Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** the back and forth with our Concierge Security Team. Things we bring up as wants or needs are addressed. And they are helpful with recommendations to us. **What do you dislike about Arctic Wolf?** I wish the MDR product has as much visibility as the Managed Risk side. It feels like you really need both to get full value. **What problems is Arctic Wolf solving and how is that benefiting you?** Visibility both internally and externally. We've been scanning our high value servers for years, but were limited financially on what we could do. Now we are able to scan all of our networks and get feedback from the team on what priorities we should concentrate on first. ### 12. Great global security partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Arctic Wolf?** Arctic Wolf provides our IT department with the security we need to ensure that the corporation is protected 24/7. On critical discoveries, they email and call the system administrator so that we can react quickly. If the system administrator is not available, they will the other contacts listed to ensure that we are notified of a potential issue. **What do you dislike about Arctic Wolf?** There is nothing I dislike about Arctic Wolf thus far. **What problems is Arctic Wolf solving and how is that benefiting you?** We are able to see the origins of the users attempting to bridge the network and are able to take action. The level of detail they provide to use, we are able to block specific IP addresses or certain regions of the world. ### 13. Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Nik Z. | Utilities, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Arctic Wolf's team is top notch. From setup team to your concierge team, they make it easy to use and understand the tool. The support team responds quickly and professionally every time. **What do you dislike about Arctic Wolf?** Nothing so far. They have been quick to implement customer requested improvements so any issues that I have had at first have been rectified through enhancements. **What problems is Arctic Wolf solving and how is that benefiting you?** Being a small company, I needed a MDR and Managed Risk tool that would scale to a company our size. The integrations with our company tools has been an added bonus. ### 14. Company moved from Symantec SEP to next generation AV **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Arctic Wolf?** I mostly like the solution being a cloud Saas offering. The console is easy to navigate and we are getting an industry-leading product. **What do you dislike about Arctic Wolf?** We have several state offices and some of how the admin policy and permissions we wish we're able to set in a way to how we do business. We aren't like typical IT departments so I guess that goes with the territory. **Recommendations to others considering Arctic Wolf:** I would suggest having some workstations you can use and do a proof of concept. **What problems is Arctic Wolf solving and how is that benefiting you?** Our Symantec SEP and their support during the Broadcom buy out really gave us support issues. Plus we wanted cloud-based. It was time ### 15. Phenomenal customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** They offer multiple reports as well as reoccurring account review calls. Our concierge and engineers are always helpful and extremely polite. Just genuinely good/nice people. It's nice to know people are reviewing activity on your network and looking out for you. Michael and Devin are incredible at what they do. **What do you dislike about Arctic Wolf?** I have nothing negative to say about the staff of complany **What problems is Arctic Wolf solving and how is that benefiting you?** Having an educated set of eyes on our network traffic is invaluable. ### 16. A Live Demonstration of the New Managed Risk Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** I liked the ease that the Dashboard showed all of the most critical information easily **What do you dislike about Arctic Wolf?** I actually found nothing that I found to be lacking, all the information that is contained in the dashboard is what I would considered to be highly usable content for battling Cyber security and reporting to upper management **What problems is Arctic Wolf solving and how is that benefiting you?** We are noticing the prompt reactions to potential issues and getting the attention that these issues need immediately ### 17. Arctic Wolf is a great Security-as-a-Service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Art B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Arctic Wolf is easy to reach if we have questions. Their product provides us with 24/7 insight of what is happening in our complex computing environment. Their staff is knowledgable and friendly. **What do you dislike about Arctic Wolf?** I have no dislikes. I am very satisfied with the level of service of Arctic Wolf staff. I am very satisfied with the product. **What problems is Arctic Wolf solving and how is that benefiting you?** Quickly iIdentifying the most critical/high risks in our environment. ### 18. Very easy to implement, great team, but lack of transparency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Arctic Wolf?** The onboarding experience is really great, where they walk you through all the steps and want to see you be successful. The personnel on the ArcticWolf side are friendly, knowledgeable, and want to see you be successful. **What do you dislike about Arctic Wolf?** ArcticWolf does not provide a view for the customers to view the data they're collecting or to browse the logs. **What problems is Arctic Wolf solving and how is that benefiting you?** This is a great way to provide a SIEM solution to my customers without investing in in-house expertise and headcount. ### 19. Great tool, bad overhead **Rating:** 2.5/5.0 stars **Reviewed by:** Jereme S. | Proactive Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Arctic Wolf?** The granular review of all the alerts on the home page, and the possible causes are very intuitive. **What do you dislike about Arctic Wolf?** The application install actually caused quite a significant slowdown on our servers. For this reason, internally we have a protocol to 100% avoid this program on servers. Only installations for workstations. **Recommendations to others considering Arctic Wolf:** Beware if your servers have anything less than 2012R2 for servers. If a machine has high IO (even workstations), we've found this app to be problematic. **What problems is Arctic Wolf solving and how is that benefiting you?** Security monitoring for possible malicious processes and services. ### 20. Implementing AW Managed Risk and Managed Detection Response **Rating:** 4.0/5.0 stars **Reviewed by:** Eric R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** They provide a level of knowledge and expertise that we did not internally posses. **What do you dislike about Arctic Wolf?** The implementation process was a little elongated. We needed to work with our Managed Service Partner and a third party hosting provider so that added some complexity and length to the timeline. **What problems is Arctic Wolf solving and how is that benefiting you?** We are still in our implementation phase so nothing as of yet. ### 21. Michelman **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Arctic Wolf?** We are very impressed by the customer service. **What do you dislike about Arctic Wolf?** The onboarding took longer than initially planned. **What problems is Arctic Wolf solving and how is that benefiting you?** Security Posture. Additional visibility. ### 22. Happy with Arctic Wolf managed SOC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Arctic Wolf?** Arctic Wolf has been a great addition to our security team. It is great to know we have an extra set of eyes on our network to watch for anomalies and vulnerability updates. **What do you dislike about Arctic Wolf?** It would be nice if the customer could access log data from within the console. **What problems is Arctic Wolf solving and how is that benefiting you?** We are identifying non-US based logins for O365, mail forwarding rules, privilege escalation, admin account lockouts, et al. ### 23. Arctic Wolf has been integral in the security overview and management of our small business network **Rating:** 4.0/5.0 stars **Reviewed by:** Paul T. | Network Engineer Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Reports that immediately tell us when something happens and lets us know what AW is doing to mitigate it. **What do you dislike about Arctic Wolf?** I haven't had any issues with AW so far. **What problems is Arctic Wolf solving and how is that benefiting you?** They manage all our systems for vulnerabilities and all incoming and outgoing traffic for risks. ### 24. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Fairly simple implementation. Great onboarding team that walked me through the whole process. Took a few weeks to be up and running with sensors and agents installed acorss the network. **What do you dislike about Arctic Wolf?** There has got to be a better way to do reporting than forcing me to login and download PDFs one by one. **What problems is Arctic Wolf solving and how is that benefiting you?** As a smaller business, we didn't have the budget to start a security team. Arctic wolf is filling that void and allowing me to focus on the company. ### 25. CST's Are Knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Arctic Wolf?** AW is actually part of my team and provides weekly reports for metrics. **What do you dislike about Arctic Wolf?** I don't have any issues at the moment. My CST has been very responsive and tends to my needs. **What problems is Arctic Wolf solving and how is that benefiting you?** We have sensors on our entire network so that we may analyze all devices. ### 26. A smooth onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** A personalized approach to getting past the onboarding portion of the deployment. Continued customizable options to reduce noise. **What do you dislike about Arctic Wolf?** Some struggles with integration into our ticketing system. **Recommendations to others considering Arctic Wolf:** Artic Wolf's proprietary agent is vital for them to contain an active incident. Couple that with managed risk scanners and it will provide a dashboard to show vulnerabilities. **What problems is Arctic Wolf solving and how is that benefiting you?** Improving our security posture and making us aware of incidents we would have otherwise missed. ### 27. Experienced and Friendly Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Proactive support for our business needs. Friendly support when calling. Knowledgeable staff on current and past threats, what could be a false positive. **What do you dislike about Arctic Wolf?** Some times over information in reports that are sent out or not enough to really point what we need to check. **What problems is Arctic Wolf solving and how is that benefiting you?** Open port configurations, suspicious package downloads, higher risk country logins ### 28. Far And Above Others **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Arctic Wolf?** The responsiveness and knowledge that the AW team brings to the table is refreshing after having seen so many other SOC / MDR teams lack in these crucial areas. **What do you dislike about Arctic Wolf?** So far, I genuinely don't have a dislike for AW. Let's hope it stays that way! **What problems is Arctic Wolf solving and how is that benefiting you?** We are solving the problem of not having a full SOC team, but need the monitoring and detection of a full SOC team. ### 29. What a great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** all the real time alerts when something is change in our environment **What do you dislike about Arctic Wolf?** nothing that I can think of, this has been a great service **Recommendations to others considering Arctic Wolf:** they are a great platform and it is easy to use. it like have a security on staff **What problems is Arctic Wolf solving and how is that benefiting you?** this service is helping use to be PCI compliant. ### 30. Onboarding experience with Arctic Wolf. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Arctic Wolf?** Well documented onboarding process. Someone was available every step of the way to answer any questions. **What do you dislike about Arctic Wolf?** Nothing. Our experience thus far has been only positive. **What problems is Arctic Wolf solving and how is that benefiting you?** Vulnerable areas within our business. ### 31. Gets the job done. Intuitive Portal. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas G. | Proactive Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Arctic Wolf?** I use this software for work on a daily basis. I greatly admire the intuitiveness of the portal. I've tried to use portals that are not intuitive and it makes a world of a difference. Being able to navigate to the machine and the issue quickly is important in a fast-paced business, and this not only will keep machines secure, it allows myself and others at the company know what happens and when in a short amount of time. **What do you dislike about Arctic Wolf?** It took me a while to evaluate the dislikes. If i had to say something here, I would say when I click on the support view of a particular client, it asks me if i am sure I want to access that portal. I do understand it adds a layer of security, but there isn't a validation step. Simply click ok or cancel. **Recommendations to others considering Arctic Wolf:** Highly recommend this software. Definitely stands up to the test. **What problems is Arctic Wolf solving and how is that benefiting you?** We require all machines that we manage to have this software installed, and it has allowed us to recognize what is being blocked which then allows us to waive it or keep it quarantined. It takes the stance of guilty until proven innocent and with security becoming more and more important, that is key. ### 32. Great addition to internal technology team **Rating:** 5.0/5.0 stars **Reviewed by:** Jince L. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2020 **Describe the project or task Arctic Wolf helped with:** We brought on Arctic Wolf to monitor all the activities going on in our servers, network and our Office 365 tenant. We needed someone that can collect all the logs, review them, and to monitor our network 24/7. **What do you like best about Arctic Wolf?** The weekly reports are very helpful in understanding the activities in our environment. The security analysts and engineers are quick at responding to inquires and are dedicated to helping us fix any issues we encounter. They really know security and they have reviewed all of our firewall settings and other security related settings and have helped us better our security posture. **What do you dislike about Arctic Wolf?** They do a great job with monitoring. There isn't anything I dislike about them. **What problems is Arctic Wolf solving and how is that benefiting you?** They are a great addition to the internal team. It's not easy to find, hire, and keep security talent. With Arctic Wolf, we're able to accomplish our security goals. ### 33. Increased security and peace of mind. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Arctic Wolf?** Notifications and the concierge team are my favorite. **What do you dislike about Arctic Wolf?** The dashboard is hard to navigate and the ticket system is not the best. **What problems is Arctic Wolf solving and how is that benefiting you?** I am adding peace of mind with the scanning and concierge team. ### 34. Arctic Wolf Helps me sleep at night **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan T. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2020 **Describe the project or task Arctic Wolf helped with:** I hired Arctic wolf as a security monitoring company for all my locations. They have appliances installed in my network that monitor all traffic, inbound and outbound and report and notify me of any concerns. **What do you like best about Arctic Wolf?** Arctic Wolf is quick to respond and escalate things when needed. We have fine tuned the process and have reduced the amount of incidents that are brought up. The SOC is very responsive and my core team is the same team I meet with every few months. **What do you dislike about Arctic Wolf?** There is not anything I can fill in about what I dislike. The process was easy to setup and maintain. **Recommendations to others considering Arctic Wolf:** Do not wait to contact them. They are trustworthy, affordable and very knowledgeable in the cybersecurity market **What problems is Arctic Wolf solving and how is that benefiting you?** I feel more confident about my network security and vulnerability risk having Arctic Wolf SIEM in my systems. I am able to quickly and proudly respond to cybersecurity audits that we are being protected. ### 35. I like the personalization we get and the rapid response we get if something weird is happening. **Rating:** 5.0/5.0 stars **Reviewed by:** Len K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **Describe the project or task Arctic Wolf helped with:** To just monitor strange activity from locked out accounts to spam text messages and all in between. They do a great job in detecting strange activity and letting us know about it. We use them at all of our locations and its neat to see why a user using our business system gets locked per se; like they pick that up! **What do you like best about Arctic Wolf?** Like I said, I like how good they are in picking up small details and letting us know about it. They have a good communication system with their clients. They see things and email us about it. They will ask if its something normal we see or not. If not, we tell them and the issue get resolved immediately. **What do you dislike about Arctic Wolf?** Mmm, not sure I dislike anything. They do a pretty good job. **Recommendations to others considering Arctic Wolf:** I would recommend. It is a great tool, its personalized. And it allows you to focus on other things while they monitor and alert. **What problems is Arctic Wolf solving and how is that benefiting you?** With AWN we can see issues clearly and apply certain solutions to them. Sometimes we need unblock something and AWN see's this and asks. ### 36. Skullcandy: ArcticWolf has our back! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2020 **Describe the project or task Arctic Wolf helped with:** Skullcandy has been using ArcticWolf for quite sometime. They've helped us integrate sensors, troubleshoot, and build customized weekly/monthly reports for our network engineers to better assess internal/external network vulerabilities. **What do you like best about Arctic Wolf?** ArcticWolf's customer support is top-notch. They're team is always ready to answer any questions we throw at them and help us assess network-related vulnerabilities. They've even helped us generate customized monthly reports to help us keep stay on top of our network activity. **What do you dislike about Arctic Wolf?** Not too much to say here; I'm extremely happy with our service, prices, and technical/sales support. **What problems is Arctic Wolf solving and how is that benefiting you?** ArcticWolf has been extremely helpful running scans on our public IP's to assess vulnerabilities and remediation. The alerts we receive for our internal processes are very helpful as well. ### 37. AWN services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Arctic Wolf?** New to AWN. Like their on-boarding and CST. They help us go live within one month. **What do you dislike about Arctic Wolf?** Multiple console to manage. It would be nice all in one. **What problems is Arctic Wolf solving and how is that benefiting you?** Nothing so far. ### 38. Best in-class service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Arctic Wolf?** The interaction with our Concierge Security Team. **What do you dislike about Arctic Wolf?** I have no dislikes of AW. They have always exceeded out expectations. **What problems is Arctic Wolf solving and how is that benefiting you?** We are using them to provide EDR capabilities and to analysis log data ### 39. Artic Wolf has been easy to do business with and isa solid partner. We highly recommend Artic Wolf. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **Describe the project or task Arctic Wolf helped with:** Artic Wolf has deployed Managed detection and risk services to our internal network as well as to our clients. This provide real-time security insight into our network as well as our clients. **What do you like best about Arctic Wolf?** The Artic Wolf solution is simple to deploy as well as simple to manage once it is deployed--which is a why it is liked by both our sales and technical teams. **What do you dislike about Arctic Wolf?** Artic Wolf has grown rapidly, and because of this we have changes account ownership on the technical and partner sides, many times. By the time you find a cadence, your team is changing again. **Recommendations to others considering Arctic Wolf:** We recommend Artic Wolf to other partners and regularly recommend it to our clients. **What problems is Arctic Wolf solving and how is that benefiting you?** We have been able to get all our data from throughout our networks aggregated and analyzed in real-time. Which decreases our time to detect something happening in our network. Additionally it helps us maintain our regulatory compliance. ### 40. Above and Beyond! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **Describe the project or task Arctic Wolf helped with:** Implementation of their SIEM in 5 locations and rollout of their agent. **What do you like best about Arctic Wolf?** Speed of response\alerts, bringing them on board with us has allowed us to focus more on system upgrades\migrations, knowing that there are talented eyes monitoring our data 24x7. **What do you dislike about Arctic Wolf?** There is nothing to dislike! There is no downside. **Recommendations to others considering Arctic Wolf:** Listen to what they say, go with their endpoint agent and enjoy the Security Touch-points. You can learn a lot from them. **What problems is Arctic Wolf solving and how is that benefiting you?** We reduced time spent reviewing logs and alerts, and also got a great status check on where we are in our industry. ### 41. Efficient and Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo R. | Technician Manager, Textiles, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Arctic Wolf?** The best part, so far, is how easy it is to deploy on all of the company's computers. Even the manual installation is a breeze. **What do you dislike about Arctic Wolf?** At times we have to manually activate Cylance. The deployment does not always registers it. **What problems is Arctic Wolf solving and how is that benefiting you?** We protect our assets by having CylancePROTECT monitor, block and filter any unwanted software, websites, popup and installations. ### 42. Very good protection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Arctic Wolf?** CylancePROTECT is very easy to deploy and manage. The deployment team spends time with you over the course of installation and deployment training you on the product and how to manage it. **What do you dislike about Arctic Wolf?** I really don't have any complaints about the product. It has served us well. **What problems is Arctic Wolf solving and how is that benefiting you?** We were able to locate and eliminate numerous Malware files from our network. ### 43. The best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Arctic Wolf?** With Cylance always scanning our PCs in the background we have never had a virus infect our PCs. Because of this and a lot of testing, we deployed Cylance to all 800 of our customers PCs. The deployment was easy and each install was very fast. You have to option to manually install it or do it via GPO which saves a lot of time. Once its installed Cylances GUI lets you know whats going on at all times. You can right click the Green shield and push and update if you recently change a policy or something. You can see what Cylance has blocked including the filename and the time and date. The best part is that 100% of our customers have been virus free since we installed Cylance. **What do you dislike about Arctic Wolf?** This product can be very expensive but its worth it **Recommendations to others considering Arctic Wolf:** I cant say enough how good this product actually is. Its protected us from so many accounts I have lost count. **What problems is Arctic Wolf solving and how is that benefiting you?** Antivirus ### 44. Cylance not so intelligent **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2019 **What do you like best about Arctic Wolf?** The white glove service to help get it setup is a good idea, you may need it! **What do you dislike about Arctic Wolf?** You pretty much have to whitelist everything you don't want it to block. In our multi-application environment this process has been going on for 8 months and doesn't seem to be nearing its end. Wanna implement script control? Well there's no intelligence there, you just have to digitally sign or whitelist every script you want to be able to run. Very time consuming and anti-productive in a complex application environment. **Recommendations to others considering Arctic Wolf:** If you have a very simple environment, like you only have Office and one or two lone of business applications then it might be good. but if you have a lot of applications and they change/update frequently, or you do in house development consider something else or you may find yourself pulling your hair out.. **What problems is Arctic Wolf solving and how is that benefiting you?** No viruses, but helpdesk tickets related to anti-virus getting in the way of business are way up. ### 45. Simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Max F. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Arctic Wolf?** In the ever changing world of IT you have to be able to guarantee that your clients will be protect from attacks. That is a very difficult task when every day something new is developed in order to take over your PC and still your information. Thats why we love Cylance. Its the only product that has stopped everything we have thrown at it. **What do you dislike about Arctic Wolf?** I wish they had better customer support. **What problems is Arctic Wolf solving and how is that benefiting you?** I love the fact that Cylance is the only product that is 100% reliable in the protection of our clients PCs. Its continuous scanning is the only way to fully protect your PC ### 46. Total Protection **Rating:** 4.5/5.0 stars **Reviewed by:** Sam C. | System Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Arctic Wolf?** I love the peace of mind that Cylance brings. Cylance Protect is a great product but it lacked some tools for digging in to what was happening. I love how easy Optics makes it to look into what happened on a device. And then how easy it is to make changes. We also love the support we have gotten through Cylance. This is one of the few companies who will sit down with you and go over to try and help you improve your processes. **What do you dislike about Arctic Wolf?** Our main issue with Cylance right now is they are all over the place. You have a different portal for every product that you use. That can be time consuming and frustrating to keep up with. That said they are working towards bringing all those pieces together. **Recommendations to others considering Arctic Wolf:** If you are using Protect you want to add Optics. This product is a great addition to Protect. **What problems is Arctic Wolf solving and how is that benefiting you?** We have been able to focus on other areas of the IT industry by not having to worry as much about AV. The benefits of cylance over about every other AV are enormous. With cylance we know we are getting solid protection against threats. Not only that but we are getting a product that doesnt cripple the system it is running on. ### 47. Cylance is a platform that offers a functional antivirus with good results. **Rating:** 3.0/5.0 stars **Reviewed by:** amy d. | Avedano producciones, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Arctic Wolf?** It offers efficient protection in a general way, acts quickly against malware, saves time because its ability to detect viruses, quarantine is excellent, delete or disinfect and recover the infected file, detecting malware faster than other antivirus , I like it because this protection system is complete what makes your work and our preference more effective. **What do you dislike about Arctic Wolf?** The lack of information is a problem, not having an exact configuration of alerts at the time that the virus has been detected makes it annoying, although the software is effective against viruses so I continue using the program and being aware of the following advances of this product. **Recommendations to others considering Arctic Wolf:** The lack of information is a problem, not having an exact configuration of alerts at the time that the virus has been detected makes it annoying, although the software is effective against viruses so I continue using the program and being aware of the following advances of this product. **What problems is Arctic Wolf solving and how is that benefiting you?** It is a tool that has proven its effectiveness since we started using it, which made us opt for Cylance before any other protection system, at that time we were infected with various viruses which caused serious problems with the loss of files and the failure of the system. system in computers. They recommended cylance and we decided to buy the product, it was a great decision because it solved that problem and until now continues to offer us protection. ### 48. Great next-gen antivirus product with an easy to use console **Rating:** 4.0/5.0 stars **Reviewed by:** sean b. | IT Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Arctic Wolf?** Cylance is an easy to configure antivirus product with a great console. The reporting is great and the threat reports are incredibly thorough. The agent is also very reliable. **What do you dislike about Arctic Wolf?** I don't think the MacOS client is as reliable as the Windows client. We had numerous issues after upgrading to Mojave with Cylance. The issue was fixed with an agent update but that took over a month. **Recommendations to others considering Arctic Wolf:** Cylance is a great product and definitely worth the money. You should still pair it with other security solutions (application whitelisting, limiting administrative rights etc). **What problems is Arctic Wolf solving and how is that benefiting you?** Cylance provides another layer of defense for our endpoints. We have centralized reporting and oversight with Cylance. We have also been able to tweak the security settings based on departments and users. ### 49. Long-time Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Network Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **Describe the project or task Arctic Wolf helped with:** Arctic Wolf provides an extra layer of Security for our networks. **What do you like best about Arctic Wolf?** AW ability to block traffic from hosts if required. We also like the scanning of all of our traffic to the Internet **What do you dislike about Arctic Wolf?** It costs money. We wish it was free, but realize that it would not be the service it is if it was free. **What problems is Arctic Wolf solving and how is that benefiting you?** We could never afford to purchase a SIEM/ MDR solution and the full-time staff required to man it. AW provides IDS, IPS, scanning of all of our traffic, and even monitors our Office 365 access. They also provide vulnerability insights ### 50. Hands down the best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron R. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Arctic Wolf?** We deployed Cylance to over 1000 PCs and 80 servers and have been loving it ever since. Its ability to always be running in the background has stopped so many viruses in their tracks I have lost count. Their dashboard is also amazing and filled with great stats on whats going on with every PC that has a Cylance agent on it. I highly recommend this tool **What do you dislike about Arctic Wolf?** My only issue with it is that its not super easy to just whitelist a folder **Recommendations to others considering Arctic Wolf:** Can say enough about how much I love this program **What problems is Arctic Wolf solving and how is that benefiting you?** antivirus for us and our clients ## Arctic Wolf Discussions - [What is the best way to secure remote endpoint devices?](https://www.g2.com/discussions/34973-what-is-the-best-way-to-secure-remote-endpoint-devices) - 1 comment, 1 upvote - [What is CylancePROTECT used for?](https://www.g2.com/discussions/what-is-cylanceprotect-used-for) - 1 comment - [What is CylanceOPTICS used for?](https://www.g2.com/discussions/what-is-cylanceoptics-used-for) - 1 comment - [How much does arctic wolf cost?](https://www.g2.com/discussions/arctic-wolf-how-much-does-arctic-wolf-cost) - 1 comment - [Is Arctic wolf a SIEM?](https://www.g2.com/discussions/is-arctic-wolf-a-siem) - 1 comment - [View Arctic Wolf pricing details and edition comparison](https://www.g2.com/products/arctic-wolf/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+10%3A30%3A45+-0500&secure%5Bsession_id%5D=7fb4ed18-7474-438d-84d7-ecb89b2e6d40&secure%5Btoken%5D=ab40dfdc89be0c8d3eebe9dc42fd0a71e5789e502340570df6a51a8f6c7cee5d&format=llm_user) ## Arctic Wolf Integrations - [Abnormal Security](https://www.g2.com/products/abnormal-security-abnormal-security/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) ## Arctic Wolf Features **Risk Analysis** - Risk Scoring - Reporting - Risk-Prioritization **Assessment** - Continuous Assessment - Phishing Assessment - Baselining **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Services - Endpoint Detection & Response (EDR) ** - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Vulnerability Assesment** - Vulnerability Scanning - Vulnerability Intelligence - Contextual Data - Dashboards **Training** - Content Library - Interactive Training - Gamification **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Automation** - Automated Remediation - Workflow Automation - Security Testing - Test Automation **Administration** - Risk-scoring - Customization - White-Labeling - Reporting - AI-generated Content **Identity** - SSO - Governance - User Analytics **Security Management** - Incident Reports - Security Validation - Compliance **Agentic AI - Cloud Detection and Response (CDR)** - Autonomous Task Execution - Proactive Assistance - Decision Making **Services - Cloud Detection and Response (CDR) ** - Managed Services ## Top Arctic Wolf Alternatives - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.8/5.0 (886 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.6/5.0 (415 reviews) - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews) - 4.7/5.0 (257 reviews)