Silvia P.

Software development

Small-Business (50 or fewer emp.)

10/5/2021

"Data Protection"

4/5

What do you like best about Arcserve UDP?

Remote backup and compatible with different Virtual Machines.

Controlled disaster and connection with different types of cloud.

Restore critical data and system. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

Add extra functions of non-aligned alternate services. Review collected by and hosted on G2.com.

Andrea L.

Small-Business (50 or fewer emp.)

12/13/2020

"Arcserve UDP a complete protection system and quality !!"

4.5/5

What do you like best about Arcserve UDP?

It is one of the main platforms that gives us all the data protection capabilities that we need for our intense workflow without having deep complexity that we do not need to implement on all staff. Its features are important for unifying protection across all workloads and simplifying them at scale. With its functions we manage to prepare all our infrastructures, thinking about the future, establishing the best data protection and disaster recovery for each type of workflow. In turn, making use of its heterogeneous image-based technology that provides security from any objective. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

The visual appearance is not the best on the market, it is good but not so much to be considered the best, its functionalities are, but this aspect needs to be improved so that it is totally the best platform in all its areas and does not have negative aspects. However, as a work team, we focus on improving our benefits and we achieve this through its powerful tools, and we do not focus on appearance. Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

Arcserve UDP is designed to proactively mix technologies so that you can completely simplify an infrastructure and run a mix of local, virtual, and SaaS-based systems and applications. It's a comprehensive solution that encompasses all of these diverse application environments, forgetting that organizations can be susceptible to downtime and data loss. It is also very effective in protecting critical data against damage or destruction with the least possible effort, simplifying the risk of regulations. It is a powerful solution with which you can strengthen business systems and applications. Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

We prevent data loss and prolonged downtime on cloud, on-premises, virtual, and SaaS-based workloads by using only one unified central management interface. We reduce downtime by validating recovery times and scores with automated testing and granular reporting. We accelerate time to value without the need for extensive training or additional professional services. Our entire system now scales upward as we keep turning capabilities on and off with no forklift upgrades or additional products. Review collected by and hosted on G2.com.

Peter S.

Enterprise (> 1000 emp.)

11/5/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy handling and good dashboard"

5/5

What do you like best about Arcserve UDP?

Deduplication / virtual standby / instant VM

Some customers like to use virtual standby and replication to another data store. Many customers have multiple locations with data storage. The customers then replicate their backups over the WAN line. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

Activation / licensing after or during the installation is bad. Online or offline activation? An upgrade from an old version to a newer version usually leads to activation problems. The activation must be carried out several times offline / online. If none of this works, support has to be contacted. The german support could be a little better. I reported a lot of problems with customers where support should contact the customer directly. I was repeatedly contacted for questions. Most of the time I am no longer with the customer and cannot answer the questions. If the support had asked the customer directly, the questions would be answered immediately. Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

A good product for data backup. VMs or individual files can be easily restored. Arcserve UDP is easy to install and use. Unfortunately there are often problems with licensing / activation. But Arcserve Support will be happy to help and solve the problem very quickly. Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

Many customers use the normal function of UDP. However, some customers also like to use virtual standby and replication to another data store. Some customers save themselves the backup to tape Review collected by and hosted on G2.com.

Daniel E.

Enterprise (> 1000 emp.)

11/5/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simply good Backup Software"

5/5

What do you like best about Arcserve UDP?

-easy Management console Overview

-many Features of doing backups from different type of Services

-easy recovery szenarios possible

-deduplication and compression works nice

-BMR szenarios worked best for me

-support hotline helps you in every situation (now in language german, but english is also no problem)

-you get regularly updates and service for the product

-the arcserve exchange granular restore tool is very helpful to extract some mails or things like that out of a mailbox

-the possiblity of doing a backup replication to a other RPS

-the RPS jumpstart feature

-arcserve backup software to to a tape backup (very helpful in the age of encryption trojans)

-the arcserve appliances with sophos

-the gui is arranged sensibly and logically

-the virtual standby feature ist useful for customers which don't use a cluster infrastructure (here you can easy switch on the backup vm of a productive machine)

-also the instant vm feature is nice to have because sometimes you need to know whether the backup works or not Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

-the licensing method is complicated and error-prone

-the GUI ist not supported and functionally with every browser

-the knowledgebase in the internet could be more filled with useful articles

-you can not change the block size of a existing rps (for example when you want to speed up the tape backup)

-when you backup a VM and doing a virtual standyby vm then the name of the vhdx file ist named very senseless - that is a problem when these vm is going productive Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

the product is very versatile and reliable Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

We solve the Backup strategy by many customers

-secure every infrastructure the customer has (no matter what kind of hypervisor or physically machine)

-we can also secure mailboxes hosted by a cloud provider

-the BMR option is very useful when changing the complette OS to an other physically machine

-secure and restore Exchange mailboxes/databases Review collected by and hosted on G2.com.

Verified User in Civil Engineering

Mid-Market (51-1000 emp.)

4/15/2021

"Arcserve UDP"

4.5/5

What do you like best about Arcserve UDP?

Simplistic and intuitive backups for all Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

The interface takes some getting used to Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

I used another backup solution for years that I thought was pretty efficient; however, Arcserve does everything that little bit better and seamlessly. I have to interact with it less, and everything I need is available within a single interface. Excellent product Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

Day to day backup ups and replication, achieving 3-2-1 and having guarantees around ransomware. Office 365 backups (SharePoint, Teams, OneDrive etc) Review collected by and hosted on G2.com.

Georg H. W.

Mid-Market (51-1000 emp.)

8/26/2020

"How Arcserve helps fulfill SLAs"

4.5/5

What do you like best about Arcserve UDP?

Arcserve UDP Applinace offers our customers complete protection with ransomware protection, backup and restore of Windows and LINUX systems wherever they are hosted, SLA testing, standby functions for physics and VMs and, in conjunction with Arcserve CA, HA functionality. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

Everything is ok so far, the support in India could be improved Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

Due to the Corana crisis the world has become much more digital. There are more than just products from Microsoft. Collaboration tools are now open source. Backup for Postgres, MySQL and other DB is missing. The future is on the one hand Fog Computing and on the other hand LINUX, Docker and often Open Source. In my experience, Arcserve is not interested in the education market, where compliance is very important and backup and restore is a must. Arcserce has with the technologies of ASBU the possibility to backup meta data. I believe that Arcserve can develop a meta data tool for the data modeling of file systems and directory services based on the technology used there. Is - target comparisons of rights would be possible. Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

Backup and restore could be simplified. The reporting helps to quickly assess whether backups are OK. Review collected by and hosted on G2.com.

Burak E.

Mid-Market (51-1000 emp.)

8/19/2020

"Very good Product. Its with the time. so likely you can backup in aws."

4.5/5

What do you like best about Arcserve UDP?

The best product from arcserve ist the Backup Appliance with Sophos Securtiy, when you want a backup in house.

On the other hand you can use the backup to aws cloud an go with time. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

I dislike arcserves reputation on old IT admins who knows arcserve from the 90s.

The second point is the integration from arcserve to network monitoring software like PRTG Network Monitoring.

So whe have wirte a powershell script to integrate arcserve UDP to PRTG Network Protection, but this works semi-well. Other backup software products as Veeam One have a fully integration to PRTG Network Protection. So why not have arcserve this too? Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

Arcserve is the right choise when you do backup in the DACH. So you can backup in the aws cloud without spending to much money and do a right backup with governance rules. So still the aws cloud in frankfurt does not gives your backup away in a other cloud and your backup is encrypted. Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

You can easily do a backup with your own devices without spending so much money in your backupconcept.

And when you have enought money you can go with time and can get a all in one concept with backupappliance in house and hybrid cloud to get the disater recovery. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/4/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"A very helpful and solid product"

5/5

What do you like best about Arcserve UDP?

We use the product for data backup for most of our customers. Relatively simple handling, reliability and uncomplicated and quick access to support are important for us as a service provider and our customers. Deduplication saves large amounts of data storage, in practice savings of between 60% and 80% are feasible. The product is available free of charge for 30 days without any restrictions. This is of great help for test purposes, migrations or even for temporary data backup. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

We have had issues with product activation in the past but these have been resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

The RPS cannot be a domain member

2 independent data backup targets should be available, ideally an HDD / SSD storage and a tape library Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

Despite extensive precautionary measures, one of our customers' data was encrypted with ransomware. The data could be easily restored from the backup because it was saved on tapes. This clearly shows that backing up to tapes is extremely important even today.

With virtual standby, downtimes can be reduced enormously. If a virtual or physical server has to be restored from the data backup, this takes a long time, depending on the size of the server. With virtual standby, the restoration to a virtual server is carried out immediately after the backup and is therefore available almost immediately in the event of an error. The incremental backup ensures small amounts of data to be transferred. Review collected by and hosted on G2.com.

Norman N.

Mid-Market (51-1000 emp.)

8/19/2020

"Value for money and to our cases the right choice with excellence in support"

4.5/5

What do you like best about Arcserve UDP?

When we were looking for a suitable backup product and didn't want to go straight back to the market leaders, we tested 6 products. Only UDP saved a complete LAB in the first test and then completely recovered it. All other products failed the first time because of drivers, libraries and the 40G backup backbone.

We back up every 15 min. into a storage server, this every 60 minutes into a fire protection storage server and then to backblaze at the weekend. Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

the UI react slow an looks "oldschool" my personal feelling BUT if you need it remotely its the best way to do it "oldschool" because its fast over thin lines Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

it is important to test to understand the structure of the data handling. Then a concept is formed in the head all by itself. Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

Thanks to the far-sighted licensing policy and the moderate costs, we can operate such a structure in a cost-saving manner.

With UDP, each storage server is completely autharkic to recover the entire data. Review collected by and hosted on G2.com.

Grant B.

IT Manager

Mid-Market (51-1000 emp.)

10/8/2020

"Great Bootcamp session"

5/5

What do you like best about Arcserve UDP?

very informative and helpful for using the software, highly recommend for anyone who would like to just learn more about what's possible. I really liked the labs to get hands-on with the software and the easy to follow the guide provided Review collected by and hosted on G2.com.

What do you dislike about Arcserve UDP?

Bootcamp was great, the presenters are very knowledgable so nothing to show as a dislike Review collected by and hosted on G2.com.

Recommendations to others considering Arcserve UDP:

Highly recommend joining a Bootcamp session and finding out more about the product and should you ever find you run into issues always consider contacting the Pre-sales support as they are a great bunch and can identify the issues which can be resolved by them. Review collected by and hosted on G2.com.

What problems is Arcserve UDP solving and how is that benefiting you?

I originally had issues whereby our backups would fail or take ages, after todays bootcamp I have now resolved the issue Review collected by and hosted on G2.com.