--- title: ArcGIS Workforce Reviews meta_title: 'ArcGIS Workforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how ArcGIS Workforce works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 10 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ArcGIS Workforce Reviews **Vendor:** Esri **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About ArcGIS Workforce Workforce for ArcGIS is a mobile solution that uses the power of location-based decision making for better field workforce coordination and teamwork. ## ArcGIS Workforce Reviews ### 1. Optimize efficiency in field operations **Rating:** 4.0/5.0 stars **Reviewed by:** Kanwal A. | Scientific Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ArcGIS Workforce?** it is best for field operations , accessible , available on mobile. **What do you dislike about ArcGIS Workforce?** it sometimes becomes tedious to use, and becomes difficult **What problems is ArcGIS Workforce solving and how is that benefiting you?** it helps me finding cordinates of my agriculture farm and creating various layers of maps . ### 2. It's a really powerful application especially for mapping area. **Rating:** 4.0/5.0 stars **Reviewed by:** Ismail P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ArcGIS Workforce?** Database and simplicity, and the logarithm is really powerfull **What do you dislike about ArcGIS Workforce?** It's hard to understand and the UI looks too old **What problems is ArcGIS Workforce solving and how is that benefiting you?** To create a better and clearer map ### 3. Water network qualitz **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2019 **What do you like best about ArcGIS Workforce?** Simple, ready to use product, easy configuration, intuitive GUI **What do you dislike about ArcGIS Workforce?** that there is no windows version and therefore we can't link our own runtime-based apps **What problems is ArcGIS Workforce solving and how is that benefiting you?** Guaranteeing a high quality of the water network by regular maintenance and documentation of that maintenance ## ArcGIS Workforce Discussions - [What is ArcGIS Workforce used for?](https://www.g2.com/discussions/what-is-arcgis-workforce-used-for) - [View ArcGIS Workforce pricing details and edition comparison](https://www.g2.com/products/arcgis-workforce/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+00%3A13%3A28+-0500&secure%5Bsession_id%5D=5b5adade-2c92-40e1-a56c-11a6a92e5022&secure%5Btoken%5D=9143e5443f397bede38cf5863124a81d1872d235c5d38f08c3ff3853c26fc85d&format=llm_user) ## ArcGIS Workforce Features **Data Management** - Data Capture - Data Storage - Data Manipulation - Data Visualization - Data Capture and Transfer **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Map Creation** - Geocoding - Buffer Zone Query - Overlaying - Publishing **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Analysis** - Spatial Analysis - Reporting - Real-Time Streaming - Trend Analysis - Statistical Analysis **Additional Functionality** - Monitoring - Reporting & Statistics - Color Codes/Icons - Map Creation - Geographic Maps - Location Tracking - AI Copilot - Internet Mapping - API - Map Sharing - Third-Party Integrations - Interoperability - Reporting/Analytics - Image Management - Activity Dashboard - Geotargeting - Labeling - Data Collection - Route Optimization - Geolocation - Generative AI - Data Import/Export - Multi-Location - Census Data Integration - 3D Imaging - Data Mapping **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ArcGIS Workforce Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,131 reviews)