1. [Home](https://www.g2.com/) 2. ... 3. [Sales Gamification Software](https://www.g2.com/categories/sales-gamification) 4. [Arcade Discussions](https://www.g2.com/products/arcade/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9ee94dff17beca2387d5b1cf3cbab90d/arcade.jpeg "Product Avatar Image") ](/products/arcade/reviews) [ Arcade ](/products/arcade/reviews) (18)4.6/5 Product Overview Arcade is the leading AI coaching platform purpose-built for mobile frontline teams who serve customers face-to-face. Designed to solve the challenge of inconsistent floor execution, Arcade ingests existing sales decks, PDFs, knowledge base articles, and operational briefs, automatically converting them into interactive roleplays, micro-lessons, and coaching pathways - without requiring manual content creation. By capturing revenue-driving behaviors, Arcade enables reps to complete live, scored AI practice conversations between customer interactions while equipping floor managers with a real-time coaching co-pilot. Arcade integrates directly with POS, CRM, and BI systems to correlate daily practice with actual sales performance, measuring direct impact on attach rates, conversion lift, and overall store revenue. Key Features & Capabilities -AI Training & Micro-Lessons: Automatically transforms existing playbooks, product briefs, and decks into role-specific, bite-sized mobile lessons for rapid daily learning. -Scored AI Roleplays: Allows frontline reps to practice sales scenarios using natural AI voice conversations, receiving instant, objective scorecards before talking to real customers. -AI Certifications: Standardizes skill validation across national store networks, franchise locations, and third-party outsourced sales partners. -Manager Coaching Co-Pilot: Provides store managers with a floor-ready assistant that listens to rep practice, highlights missed beats during 1:1 sessions, and delivers prioritized daily coaching actions. -Gamification & Sprints: Features an automated challenge engine that converts practice pathways and sales KPIs into points-based competitions, featuring real-time leaderboards and tiered badge rewards. -Hierarchy-Aware AI Insights & POS Sync: Tracks performance across organizational levels and connects directly to POS and CRM tools to track ticket lift, conversion, and attach metrics. Primary Use Cases -Accelerated Frontline Onboarding: Shortens ramp time for new retail and service reps through self-directed mobile AI practice and automated skill checks. -Rapid Product & Promo Launches: Enables enterprise brands to roll out new messaging, pricing, and campaign playbooks across hundreds of locations in days. -In-Store Manager Coaching Standardization: Gives district leaders and floor managers consistent coaching frameworks, gap analysis, and 1:1 prompts to maintain high execution standards. -Direct Revenue & Conversion Lift: Connects daily practice directly to store performance, driving measurable increases in conversion rates, cross-selling, and transaction sizes. -Outsourced & Partner Network Alignment: Establishes a single coaching and certification standard across corporate stores and third-party dealer/retail partner channels. Quantifiable Impact & Proven Results 150,000+ Hours of AI roleplay practice completed 2,000,000+ AI coaching interactions delivered 3× Faster employee ramp times +40% Higher employee retention rate +22% Overall store performance improvement +37% Individual rep performance lift +46% Conversion rate increase in specialty retail deployment case studies Show More When users leave Arcade reviews, G2 also collects common questions about the day-to-day use of Arcade. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 66.0 Nps Score ### All Arcade Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Arcade yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/arcade/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7f9075a6bfc96154995616a76e34916d/arcade.svg "Product Avatar Image") ### Have you used Arcade before? Answer a few questions to help the Arcade community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Farcade%2Fdiscuss%3Fsmall_ask%3Darcade) No