Greg W.
GW
Greg W.
D
Small-Business (50 or fewer emp.)
"User-friendly, feature-rich tool for creating a variety of interactive demos"
5/5
What do you like best about Arcade?

Arcade is a very easy-to-use yet powerful tool. I especially appreciate how seamless it is to weave together interactive elements, screenshots, video recordings, and content from previous arcades. It has thoughtful details for you to customize content. I've also been impressed with the quick support provided by their team when I've researched best practices or reached out with questions. While we originally used arcades just for sales purposes, we are now expanding to support and training uses cases based on the flexibility and utility of making short interactive demos. I have also seen new features be released over the past severl months since I first started using Arcade. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Arcade is currently only available within Chrome, which is a helpful workhorse for most use cases but would love the ability to run it on my computer or via other web browsers in the future. Review collected by and hosted on G2.com.

Juliette F.
JF
Juliette F.
Lifecycle Marketing Manager
Mid-Market (51-1000 emp.)
"Interactive Experience for Prospects and Customers"
4/5
What do you like best about Arcade?

Arcade provides our business an interactive experience of our product, which can be difficult to explain without showing. The platform is intuitive, making it easy for us to build demos quickly with the chrome extension.

Arcade also integrates nicely into our CRMs and other parts of our tech stack so we can track the key accounts engaging with our arcades. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Although Arcades can be easy to build using the chrome extension, I do find myself sometimes spending longer than I'd like tweaking the experience. I'm looking forward to trying the new HTML Capture, which lets you modify page elements. Review collected by and hosted on G2.com.

Margaux F.
MF
Margaux F.
Head of Customer Experience
Small-Business (50 or fewer emp.)
"Great tool to make great demo/tutorial videos"
4.5/5
What do you like best about Arcade?

First of all, AI voices are amazing; they don't sound robotic, they have great intonations, and, most of all, they are of great quality. We have tested different tools, and the "good" voices always cost extra and were not that good.

Adding the text for the voice-over to read is also super simple and great. The fact that you can embed the videos, turn them into gifs, and share the content easily makes the whole process much simpler. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

I wish there had been more flexibility regarding the size and shape of the zones that needed to be highlighted or zoomed in. I would love for call-outs to link to external content and not just other sections of the app ie. another video or documentation (might be possible, but I have not succeeded). Review collected by and hosted on G2.com.

AB
Anees B.
Administrator
Mid-Market (51-1000 emp.)
"Best App to create videos for Presentation and learning"
4.5/5
What do you like best about Arcade?

Trust me it is very useful and helpful for creating Arcades and videos with different voiceovers option.

I have been using the Arcade for more than a year now.

It is very easy to use for a new user as it easily gets integrated on your browser with just a download from the arcade website.

In terms of customer support. the Team has been exceptional in handling any queries at any given time.

I use the Arcade everyday. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

I do not like the speed to the UI, it lags and takes time to load arcades.

The collection feature can store upto 30 arcades. Review collected by and hosted on G2.com.

Darragh M.
DM
Darragh M.
CEO & Founder
Small-Business (50 or fewer emp.)
"Arcade makes it so easy to share step-by-step instructions in our User Guides"
5/5
What do you like best about Arcade?

It took me less than 3 minutes to be fully convinced that Arcade was what I was looking for. It couldn't be easier to record Arcades to include in our user guides, or to send to customers when they're unsure about how to take some steps. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

The per-seat pricing model doesn't quite align with how we see the value, as some of our team need to use it occasionally, and some only need it to browse the arcades we've recorded. Review collected by and hosted on G2.com.

Nicholas F.
NF
Nicholas F.
CPO
Small-Business (50 or fewer emp.)
"Easiest way to showcase product demos"
5/5
What do you like best about Arcade?

Very simple and intuitive experience do record and edit a demo. The setup was really quick as well. And also I didn't need to reach any person of the support or cs team to get things done. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

It's not specifically about the tools, but the editing part of the process takes too much time. Review collected by and hosted on G2.com.

Response from Alan Harris of Arcade

Thanks Nicholas! I'm excited to share that we're launching Avery AI that is going to help with the editing quite a bit! You should see that shortly if not already 🙂

Paulius V.
PV
Paulius V.
Product
Financial Services
Small-Business (50 or fewer emp.)
"great software but expensive for the value"
4.5/5
What do you like best about Arcade?

Its very intuittive, easy to use and beautiful.

Its my preference of choice in recording interactive demos Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Mainly price, we are a small team and a startup so paying such a high amount in SaaS for product that we dont use daily is a lot.

And i dont feel like the free plan with 3 video only is a good ramp for our setup.

I would love a pricing plan adjusted to teams like ourse so first year is free and then you pay for the normal usage. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"A great and easy way to create interactive product tours"
4.5/5
What do you like best about Arcade?

Very intuitative for marketing teams to build interactive product demos to demonstrate the product in action - has been a massive improvement for us to engage with leads without driving people to a one on one demo. Enables us to move prospects through the funnel faster and have more meaningful conversations. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Form embeds are a bit clunky, so if you want to pipe data directly into Hubspot, it may require a bit of custom work. Not impossible, but takes a bit of configuration. Review collected by and hosted on G2.com.

Shreyas S.
SS
Shreyas S.
CEO
Small-Business (50 or fewer emp.)
"Amazing and easy to use"
5/5
What do you like best about Arcade?

Arcarde is one of thee best software I have used so far, be it the tutorials or screen record it does a fabulous work in get things done with easy. I love the extention where you click and start with the video Review collected by and hosted on G2.com.

What do you dislike about Arcade?

I feel like when we switch the tabs in between, they don't capture for some time Review collected by and hosted on G2.com.

Ines U.
IU
Ines U.
Marketing & Kommunikation
Information Technology and Services
Small-Business (50 or fewer emp.)
"Best solution for creating easy software tours"
5/5
What do you like best about Arcade?

Arcade is very easy to learn. My entire team taught themselves how to use the tool. Within a short space of time, we built up a complete tour for our software. We use Arcade for both leads and our customers to show them our features. New, great functions are added at regular intervals. Goodbye, boring explanatory videos! Review collected by and hosted on G2.com.

What do you dislike about Arcade?

The desktop app is still a bit buggy. But this will certainly be improved. Review collected by and hosted on G2.com.