Rachel C.
RC
Rachel C.
Director of Product Marketing
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Best Interactive Demo Platform, Perfect for SaaS"
5/5
What do you like best about Arcade?

I like that Arcade is really well thought out and takes into consideration what users are actually looking for. It does AI videos better than most for SaaS products specifically. It's easy to use and easy to get around. They're continuously improving it, and it's a great product. I think it's the best interactive demo platform I've reviewed, and it really accelerates go-to-market strategies. The initial setup of Arcade was easy peasy. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

I think they're working on it all the time, but I would still like to see additional improvements in terms of their AI video and asset generation features. Review collected by and hosted on G2.com.

Mhabeni B.
MB
Mhabeni B.
CSM
E-Learning
Small-Business (50 or fewer emp.)
"Custom demos & customer education videos that keep up with product changes"
4.5/5
What do you like best about Arcade?

Super easy to create recordings with the browser extension and to edit them. I used to record product videos with Loom and struggled to focus on what I was saying at the same time as clicking and scrolling - Arcade allows me to focus on one step at a time, by separating the recording step from the narration step. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

I was about to write that the only point of friction I've faced is not being able to make granular edits to the audio (e.g. removing the second of silence before I start speaking) but just saw that there is a beta feature for AI audio edits, including removing silences, so that should be resolved if Arcade continues to build this feature. Review collected by and hosted on G2.com.

Melanie C.
MC
Melanie C.
Director, Workforce AI
Mid-Market (51-1000 emp.)
"Intuitive, Polished Product Demos with Real-Time Link Updates and Easy PDF Export"
5/5
What do you like best about Arcade?

Arcade is very intuitive to use, and it has helped me, along with my sales and implementation team, explain our product to prospects and customers in a polished format that’s easy to follow. One of our favorite features is the ability to export to PDF, as well as the fact that any shared links update in real time, so we don’t have to track down everyone we’ve shared assets with every time there’s a subtle adjustment. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

I wish there were more editing capabilities for static screenshots (not HTML). We’re actively building a product and want to share our product vision before it’s fully built. We pull a lot of static images from Figma into Arcade, so it would be really helpful if our sales team could update those images directly in Arcade, instead of having to bring our design team into Figma every time something needs to change. Review collected by and hosted on G2.com.

Lior K.
LK
Lior K.
Chief Technology Officer
Real Estate
Small-Business (50 or fewer emp.)
"Replaced our screenshots and demo videos"
5/5
What do you like best about Arcade?

Arcade lets us do things we couldn't do otherwise. We use it for customer education and on our marketing website — interactive demos have replaced static screenshots and long videos, and the impact was immediate. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Honestly, very little. They keep innovating and clearly listen to customer feedback. If I had to pick something, the learning curve on the more advanced editing features took me a bit of time — but their docs and support made it easy to get past. Review collected by and hosted on G2.com.

Julia K.
JK
Julia K.
Principal Product Marketing Manager
Small-Business (50 or fewer emp.)
"Huge time-saver for product marketers!"
5/5
What do you like best about Arcade?

Love Arcade! It saves a huge amount of time in creating product demos, which is invaluable for a small team that's launching new functionality all the time. We're able to repurpose Arcades across our website, blog, changelog, emails, and even ads, so we get a lot of value out of the product. And it keeps getting better! Arcade consistently releases new features that make my life easier. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Our competitors have noticed how well it's working for us and have started using the product too. ;)

I haven't found value in the AI video features (yet!) even though they're shaping up to be pretty cool. That said, the Arcade team is iterating quickly and I'm looking forward to seeing where they're going next. Review collected by and hosted on G2.com.

Response from Alan Harris of Arcade

Julia - thanks for sharing your feedback :). As a fellow marketer, I understand the importance of being able to repurpose content as it can be *such* a huge time suck, especially when you have to recreate things with a rapidly changing product.

Regarding your competitors, that's good and bad news(!)... but we're always here to help and give feedback on your demos if you want to make sure you stand out 🔥 !

Mark U.
MU
Mark U.
Design Manager
Mid-Market (51-1000 emp.)
"Arcade’s No-Code Walkthroughs Make Feature Discovery Easy"
4.5/5
What do you like best about Arcade?

I really like Arcade’s no-code approach for adding walkthroughs to our app. Instead of spending time setting up a traditional tooltip walkthrough, we can create an Arcade ourselves and embed it directly in the app. It gives users an interactive way to explore and understand new features. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

My only dislike with Arcade right now is their plan setup. I’d like to be able to include more people on our current plan while still keeping the cost low. Review collected by and hosted on G2.com.

Alice B.
AB
Alice B.
Information Security & Technology Risk Manager
Small-Business (50 or fewer emp.)
"A brilliant tool for bringing your product to life through interactive demos!"
5/5
What do you like best about Arcade?

Arcade makes it easy to create interactive demos for both developers and end users, which has been a game-changer for how we visualise and communicate our product. It bridges the gap between technical and non-technical audiences effortlessly. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Honestly, there's nothing I particularly dislike about Arcade — it does exactly what we need it to do and the team have found it really straightforward to use. Review collected by and hosted on G2.com.

Liam  H.
LH
Liam H.
Co-founder
Computer Software
Small-Business (50 or fewer emp.)
"Fast, Easy Video Creation with Powerful Automation"
4.5/5
What do you like best about Arcade?

I love the automation of basically everything. It was super easy to click and drag, edit, add in sections, change up the formatting/layout and design. Easiest video tool I've used that allows me to create video assets efficiently. Everything was so fast, as well. Great stuff. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

Maybe I was missing something, but I did want to change the text style on some videos. I was having an issue when it would create a LinkedIn banner, for example, and some text I wanted just on 1 line would be on 2. And I didn't know how to get it all just on 1 line. Not a big deal. But maybe I was missing something. Review collected by and hosted on G2.com.

Tracy J.
TJ
Tracy J.
Senior Instructional Designer
Enterprise (> 1000 emp.)
"Rapid, Branded Software Demos Made Easy with Arcade"
4.5/5
What do you like best about Arcade?

With Arcade you can rapidly create software demos based on a company branded template. The cloud based format allows you to share editing/review tasks with colleagues. I also like the AI voice production. Very simple and quick to create your narration. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

What makes it great also limits its potential capability. It is not a full eLearning development tool. I tend to use Arcade to supplement my use of StoryLine, Rise, and other tools. Review collected by and hosted on G2.com.

Bart v.
BV
Bart v.
Mid-Market (51-1000 emp.)
"Super Flexible with Powerful AI Features"
5/5
What do you like best about Arcade?

I really appreciate how Arcade helps us create specific use cases effortlessly for our clients. The AI translation features, along with incorporated captions, texts, and voices, make it easy and efficient. I also like how easy it is to cut videos and even make video trees, which feels super flexible. Arcade really speeds things up because it does a lot of work for us, especially with the video AI assistant and AI translations, which offer great multilingual support. Additionally, the setup was very easy for me; I got my account and could use it right away because it was very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Arcade?

In the AI translations, the fields are really too small to work with, and updating them is also difficult because you don't see the full original text, and you don't see the full translated text. Also, the scrolling for longer videos with AI translations is very difficult. So that UI definitely could use some improvement. Review collected by and hosted on G2.com.