--- title: ARC Facilities Reviews meta\_title: 'ARC Facilities Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 50 reviews by the users' company size, role or industry to find out how ARC Facilities works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 50 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- ### ARC Facilities Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users laud the **ease of use** of ARC Facilities, which enhances efficiency and simplifies document management for teams. [(3 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=1132100&qs=pros-and-cons#reviews) Users value the **mobile access feature** of ARC Facilities, enhancing efficiency and ease in managing facilities on-the-go. [(3 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=1131978&qs=pros-and-cons#reviews) Users find the **communication features** of ARC Facilities helpful in facilitating various job roles effectively. [(1 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061025&qs=pros-and-cons#reviews) Users praise the **intuitive design** of ARC Facilities, making document access and management seamless and efficient. [(1 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=1132167&qs=pros-and-cons#reviews) Users appreciate the **simple solution** offered by ARC Facilities, enhancing their organizational efficiency across various tasks. [(1 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061004&qs=pros-and-cons#reviews) Users find the **cost too high** for smaller organizations, which may deter them from using ARC Facilities. [(2 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061032&qs=pros-and-cons#reviews) Users report **poor customer support** , with delayed responses and unresolved concerns impacting their overall experience with ARC Facilities. [(1 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061008&qs=pros-and-cons#reviews) Users find the **poor reporting** from the facility management team disappointing, leading to unresolved concerns and safety risks. [(1 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061036&qs=pros-and-cons#reviews) Users experience **slow performance** with ARC Facilities, especially when loading large documents and during syncing. [(1 mentions)](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061006&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ARC Facilities ##### 1. Ease of Use Users laud the **ease of use** of ARC Facilities, which enhances efficiency and simplifies document management for teams. [ See 3 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=1132100&qs=pros-and-cons#reviews) See Related User Reviews ![Bill D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill D.") BD Bill D. Enterprise (\> 1000 emp.) 5.0/5 "Best solution and company support I've seen in a long time" What do you like about ARC Facilities? ARC facilities filled a major gap in our ability to find the correct isolation valve in a timely manner. We now use it for all utility shut-offs and ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "WellSpan Review" What do you like about ARC Facilities? I like the functionality of the maps and ease of use. ##### 2. Mobile App Users value the **mobile access feature** of ARC Facilities, enhancing efficiency and ease in managing facilities on-the-go. [ See 3 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=1131978&qs=pros-and-cons#reviews) See Related User Reviews ![Madhur T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhur T.") MT Madhur T. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, dependable, and it saves us so much time during inspections and maintenance checks." What do you like about ARC Facilities? The mobile access feature is a game-changer for our facility management team. ![Trey A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey A.") TA Trey A. Mid-Market (51-1000 emp.) 5.0/5 "Professional from start to finish" What do you like about ARC Facilities? Being able to find emergency shut offs, life safety devices & use as built drawings in the field via the mobile app. ##### 3. Communication Features Users find the **communication features** of ARC Facilities helpful in facilitating various job roles effectively. [ See 1 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061025&qs=pros-and-cons#reviews) See Related User Reviews ![Hemanth K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemanth K.") HK Hemanth K. Small-Business (50 or fewer emp.) 4.0/5 "Event & office Administrator" What do you like about ARC Facilities? Might be a good comunication to assist in any of there job roles ##### 4. Intuitive Users praise the **intuitive design** of ARC Facilities, making document access and management seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=1132167&qs=pros-and-cons#reviews) See Related User Reviews ![CA Nitesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CA Nitesh S.") CS CA Nitesh S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent" What do you like about ARC Facilities? ARC Facilities makes document access easy and fast, improving team efficiency. Its mobile-friendly platform and secure storage help manage facilities ##### 5. Organization Users appreciate the **simple solution** offered by ARC Facilities, enhancing their organizational efficiency across various tasks. [ See 1 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061004&qs=pros-and-cons#reviews) See Related User Reviews ![Revanth G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Revanth G.") RG Revanth G. Small-Business (50 or fewer emp.) 4.5/5 "Good response" What do you like about ARC Facilities? This is firm which has a simple solution for different works which makes good organizations.. ### Top Cons or Disadvantages of ARC Facilities ##### 1. Expensive Users find the **cost too high** for smaller organizations, which may deter them from using ARC Facilities. [ See 2 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061032&qs=pros-and-cons#reviews) See Related User Reviews ![Madhur T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhur T.") MT Madhur T. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use, dependable, and it saves us so much time during inspections and maintenance checks." What do you dislike about ARC Facilities? ARC Facilities offers a good service, but for smaller organizations like ours, the cost feels a bit high. I’d love to see a tiered pricing model based ![Trey A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey A.") TA Trey A. Mid-Market (51-1000 emp.) 5.0/5 "Professional from start to finish" What do you dislike about ARC Facilities? initial cost to get started could scare others from trying ##### 2. Poor Customer Support Users report **poor customer support** , with delayed responses and unresolved concerns impacting their overall experience with ARC Facilities. [ See 1 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061008&qs=pros-and-cons#reviews) See Related User Reviews ![Sunny P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny P.") SP Sunny P. Enterprise (\> 1000 emp.) 4.5/5 "Nyc" What do you dislike about ARC Facilities? Moreover, the responsiveness of the facility management team was below expectations. Concerns raised during the visit were either delayed in response ##### 3. Poor Reporting Users find the **poor reporting** from the facility management team disappointing, leading to unresolved concerns and safety risks. [ See 1 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061036&qs=pros-and-cons#reviews) See Related User Reviews ![Sunny P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny P.") SP Sunny P. Enterprise (\> 1000 emp.) 4.5/5 "Nyc" What do you dislike about ARC Facilities? Moreover, the responsiveness of the facility management team was below expectations. Concerns raised during the visit were either delayed in response ##### 4. Slow Performance Users experience **slow performance** with ARC Facilities, especially when loading large documents and during syncing. [ See 1 mentions ](https://www.g2.com/products/arc-facilities/reviews?filters%5Bsentiment_snippet%5D=2061006&qs=pros-and-cons#reviews) See Related User Reviews ![CA Nitesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CA Nitesh S.") CS CA Nitesh S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent" What do you dislike about ARC Facilities? Sometimes it can be a bit slow to load large documents, and occasional syncing issues occur. ## Top-Rated Alternatives [ ![MaintainX](https://images.g2crowd.com/uploads/product/hd_favicon/088d369329821d7b5599a805bf6cfd10/maintainx.svg "MaintainX") MaintainX 4.8/5(1,549) ](https://www.g2.com/products/maintainx/reviews) [ ![UpKeep](https://images.g2crowd.com/uploads/product/hd_favicon/87dff5f857638c790f94e3ac91c04d83/upkeep.svg "UpKeep") UpKeep 4.5/5(1,097) ](https://www.g2.com/products/upkeep/reviews) [ ![Limble](https://images.g2crowd.com/uploads/product/hd_favicon/d7737b93f87b8b0068f6ede2b14f40d4/limble.svg "Limble") Limble 4.8/5(688) ](https://www.g2.com/products/limble/reviews) [ View All Alternatives ](https://www.g2.com/products/arc-facilities/competitors/alternatives) ![Jeremy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy R.") JR Jeremy R. General Foreman Small-Business (50 or fewer emp.) 12/7/2023 "Maintenance Tool" 5/5 What do you like best about ARC Facilities? Search , Tools, Information When your on a job and need to isolate equipment you can look it up and isolate other equipment Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? I can't think of anything. No downside, it's a very helpful tool! Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? We can add information to an area we are working, it helps us isolate equipment faster! Review collected by and hosted on G2.com. Show More Response from Andira Fara of ARC Facilities [Editedit](https://www.g2.com/survey_responses/arc-facilities-review-8978660/official_response/edit) Jeremy, thank you for the great feedback! We’re happy to hear ARC Facilities is helping you quickly search, access information, and manage equipment in the field. It’s great to know the ability to add information is making your work easier and safer. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/26/2024 "ARC CFVH" 4.5/5 What do you like best about ARC Facilities? Able to use while in the Being able to use it out in the facility to Locating valves etc. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? seeing mulitple items at once / i have none Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? the location of shut off valves Review collected by and hosted on G2.com. Show More Response from Andira Fara of ARC Facilities [Editedit](https://www.g2.com/survey_responses/arc-facilities-review-8773569/official_response/edit) Thank you for your kind review! Your words mean a lot to us and inspire us to keep giving our best. Warm regards, ARC Facilities [See how ARC Facilities improved](https://support.arcfacilities.com/support/home) Validated ReviewerSource: Organic AN Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/29/2024 "Paving the way for future techs to find and improve their work day experiences." 5/5 What do you like best about ARC Facilities? Having our documents and forms easily accessible. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? Still learning . Will fill out a more thorough report later. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Response from Andira Fara of ARC Facilities [Editedit](https://www.g2.com/survey_responses/arc-facilities-review-9361666/official_response/edit) Thank you for your review! Our team is always here to help. I'll include our support link below. [See how ARC Facilities improved](https://support.arcfacilities.com/support/home) Current UserValidated ReviewerSource: In-app LW leo W. Enterprise (\> 1000 emp.) 5/22/2023 "Work in progress" 4/5 What do you like best about ARC Facilities? We can attach our submittals to the equipment. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? 1. No document management for our PM's 2. Make it easier to search within the program, not just the home screen. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Our building has a lot of equipment, valves, and devices, making it easier to find them. Hope someday we can also use our PM systems in ARC Review collected by and hosted on G2.com. Show More Response from Andira Fara of ARC Facilities [Editedit](https://www.g2.com/survey_responses/arc-facilities-review-8126980/official_response/edit) Leo, thank you for your review. We appreciate it! We've made lots of improvements and upgrades to the app over the past couple of years. Below is a link to a blog post which highlights some of the latest features in the ARC Facilities platform and app! [See how ARC Facilities improved](https://www.arcfacilities.com/blog/new-features-new-possibilities-discover-the-future-from-arc-facilities-embracing) Current UserValidated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 10/7/2023 "Most difficult program ever" 0/5 What do you like best about ARC Facilities? Absolutely nothing. What more do I need to say??? Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? I have been working with I T for the month I have been employed. Still can't get into the program. Even the admin doesn't understand Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? I haven't been able to get into Arc Facilities. So you have been useless to me. Will someone get me paper blueprints??? Review collected by and hosted on G2.com. Show More Response from Andira Fara of ARC Facilities [Editedit](https://www.g2.com/survey_responses/arc-facilities-review-8706848/official_response/edit) We are very sorry to hear of your challenges getting into the app. Please reach out to our Customer Success team and we will be happy to assist you. Here is the contact information: CustomerSuccess@arcfacilities.com (855) 500-3489 Current UserValidated ReviewerSource: In-app MV Mark V. Sr. Property Manager Mid-Market (51-1000 emp.) 1/31/2023 "Must have software for your Facilities" 5/5 What do you like best about ARC Facilities? ARC Facilities helps us keep all of our floor plans and building information in one place. It allows us to access this info from our cell phone or ipad. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? There are honestly no downsides to ARC Facilities. This software has saved us hours locating building info when needed to provide to our vendors. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? ARC Facilities allows us to keep track of preventative maintenance of our equipment. It allows us to access important service histories of our equipment and systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BS Bryan S. Enterprise (\> 1000 emp.) 3/20/2023 "I use Arc to find Locations of Equipment in our Facility" 3/5 What do you like best about ARC Facilities? The Ability to see the equipment within the Map Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? The multiple steps needed to find what you are looking for. The process should be less cumbersome. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Not much of a benefit. As I have said before, it enables us to find the location of the equipment. It could be broken down better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 1/24/2023 "For my use its convenient, fast, and easy to get information in and out when requested." 4/5 What do you like best about ARC Facilities? I am a secretary to the Facilities Services Director for our school district. I mostly use the ARC Facilities platform to add users and administrators, uploading O&M's and warranties after substantial completion. I access ARC for floor plans and other information if requested from within our district and A/E overseeing our building projects. It's quick and easy accessing the information they need. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? The new interface isn't user-friendly. Once you know the "path" to the information you need, you can find it after acessing it a few times. I felt the older platform before the most recent change was much easier. ARC representatives need to reach out and touch the customer more, ask what specific training needs might be. Our seasoned trades are still "old school" in finding the information they need by going to a building rather than accessing the information w/in ARC Facilities right from their finger-tips. Customized training is a need for us specifically. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Our trades w/in the district are older and familiar with buildings. ARC could implement a regular training program that focuses on various trades and their use of the platform and what they'd need to Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app TJ Tom J. Small-Business (50 or fewer emp.) 5/23/2023 "Easy to work with" 5/5 What do you like best about ARC Facilities? Ability to create icons and how much information that can be added to each icon. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? As of right now I am still in the learning mode, can not think of anything as of right now. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? A location for all the service manuals, manufacture recommendations and maintenance schedules. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Thomas E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas E.") TE Thomas E. Small-Business (50 or fewer emp.) 5/15/2023 "Great team! Very informative" 5/5 What do you like best about ARC Facilities? Having our employees able to access this database is a huge help while in the field. They use this already on a daily basis Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? There is nothing that we dislike about ARC Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Finding locations right away - while on site - very helpful Review collected by and hosted on G2.com. 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