AR Genie is a visual remote assistance tool powered by AI, augmented reality (AR), and the Large Langauge Model (L.L.M.). It enables experts to collaborate globally with technicians or customers to assist and guide visually using AR annotations on live video for resolving complex technical issues remotely. Our user-friendly tools make it easy to troubleshoot problems using AR Glasses, mobile devices, or tablets, eliminating the confusion and complexity associated with technical terminology. Elevate your technical support capabilities in operation and maintenance or training to expedite resolution, enhance the customer experience, save time, and reduce costs.