# Top Free Digital Adoption Platforms

## How Many Digital Adoption Platforms Products Does G2 Track?

**Total Products under this Category:** 101

### Category Stats (Aug 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** BrainStorm (+1.03%) - Among all products in this category, BrainStorm recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Digital Adoption Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,600+ Authentic Reviews
- 101+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Adoption Platforms
 ![G2 Grid® for Digital Adoption Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-adoption-platform/grids.png?focus%5B%5D=17410&focus%5B%5D=710&focus%5B%5D=5598&focus%5B%5D=73931&focus%5B%5D=85720&focus%5B%5D=170095&focus%5B%5D=24723&focus%5B%5D=146555)

Highlighted products: Pendo, WalkMe, Whatfix, Userpilot, UserGuiding, Tango, ChurnZero, and Product Fruits.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=pendo-io-pendo&focus%5B%5D=walkme&focus%5B%5D=whatfix&focus%5B%5D=userpilot&focus%5B%5D=userguiding&focus%5B%5D=tango-tango&focus%5B%5D=churnzero&focus%5B%5D=product-fruits)

**Sponsored**

### UserGuiding

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1561&secure%5Bchosen_at%5D=2026-08-01T16%3A00%3A02Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1561&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=85720&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Fapty%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fdigital-adoption-platform%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=5e9d3f836ca7cfc59f6d912d9541ce0ace5cc0a06d6c59717acb3511c820f78f&secure%5Burl%5D=https%3A%2F%2Fuserguiding.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_cpc&secure%5Burl_type%5D=custom_url)

### [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,785

#### How Do G2 Users Rate Pendo?

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.7/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Pendo?

- **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io)
- **Company Website:** www.pendo.io
- **Year Founded:** 2013
- **HQ Location:** Raleigh, North Carolina
- **Twitter:** @pendoio  
20,032 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website)  
985 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Medium, 21% Large

#### What Do G2 Reviewers Say About Pendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively.
- Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement.
- Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly.
- Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics.
- Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly.

##### Cons

- Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management.
- Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides.
- Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming.
- Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform.
- Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform.

#### What Are Recent G2 Reviews of Pendo?

**["Effective In-App Guides and Powerful Analytics for Understanding User Behavior"](https://www.g2.com/survey_responses/pendo-review-13074778)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/pendo-review-13074778)

**["Effective Onboarding, Needs Better Metrics"](https://www.g2.com/survey_responses/pendo-review-11700777)**

**Rating:** 4.0/5.0 stars

_— Emma P._

[Read full review](https://www.g2.com/survey_responses/pendo-review-11700777)

#### What Are G2 Users Discussing About Pendo?

- [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) - 1 comment
- [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) - 1 comment
- [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) - 1 comment

### [Whatfix](https://www.g2.com/products/whatfix/reviews)

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software.

**Average Rating:** 4.5/5.0

**Total Reviews:** 540

#### How Do G2 Users Rate Whatfix?

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Whatfix?

- **Seller:** [Whatfix](https://www.g2.com/sellers/whatfix)
- **Company Website:** whatfix.com
- **Year Founded:** 2013
- **HQ Location:** San Jose, CA
- **Twitter:** @whatfix  
3,096 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54da0ef74f062ef7e35deab55bba9292703a8810e855b363c3924d1089e5d97e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2058906%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,115 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Project Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Large, 36% Medium

#### What Do G2 Reviewers Say About Whatfix?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills.
- Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction.
- Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents.
- Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely.
- Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency.

##### Cons

- Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization.
- Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix.
- Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates.
- Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users.
- Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users.

#### What Are Recent G2 Reviews of Whatfix?

**["Easy In-App Guidance with Smooth Integration and Outstanding Support"](https://www.g2.com/survey_responses/whatfix-review-13029952)**

**Rating:** 4.5/5.0 stars

_— Sireesha D._

[Read full review](https://www.g2.com/survey_responses/whatfix-review-13029952)

**["Enhancing User Experience with Interactive Guidance and Insights via Whatfix"](https://www.g2.com/survey_responses/whatfix-review-11684085)**

**Rating:** 4.5/5.0 stars

_— Sajal P._

[Read full review](https://www.g2.com/survey_responses/whatfix-review-11684085)

#### What Are G2 Users Discussing About Whatfix?

- [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote
- [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote
- [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote
- [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments

### [Userpilot](https://www.g2.com/products/userpilot/reviews)

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,000

#### How Do G2 Users Rate Userpilot?

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Userpilot?

- **Seller:** [Userpilot](https://www.g2.com/sellers/userpilot)
- **Company Website:** userpilot.com
- **Year Founded:** 2019
- **HQ Location:** Austin, US
- **Twitter:** @teamuserpilot  
808 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c85ec123b4ffbd9016513c48ede774c5330abacd367c6d4d6f7a2f792fdefa79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27027108%2F&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Medium, 38% Small

#### What Do G2 Reviewers Say About Userpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity.
- Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding.
- Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout.
- Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency.
- Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions.

##### Cons

- Users find the **learning curve steep** , requiring significant time and effort to master all features effectively.
- Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially.
- Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights.
- Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features.
- Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups.

#### What Are Recent G2 Reviews of Userpilot?

**["Easy-to-Use Tool That Boosts User Interaction with Top-Notch Support"](https://www.g2.com/survey_responses/userpilot-review-13178871)**

**Rating:** 5.0/5.0 stars

_— Matthew P._

[Read full review](https://www.g2.com/survey_responses/userpilot-review-13178871)

**["Userpilot Makes Navigation Easy with Helpful Insights"](https://www.g2.com/survey_responses/userpilot-review-13179138)**

**Rating:** 5.0/5.0 stars

_— JD E._

[Read full review](https://www.g2.com/survey_responses/userpilot-review-13179138)

#### What Are G2 Users Discussing About Userpilot?

- [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote

### [UserGuiding](https://www.g2.com/products/userguiding/reviews)

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.

**Average Rating:** 4.7/5.0

**Total Reviews:** 770

#### How Do G2 Users Rate UserGuiding?

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserGuiding?

- **Seller:** [UserGuiding](https://www.g2.com/sellers/userguiding)
- **Company Website:** userguiding.com
- **Year Founded:** 2017
- **HQ Location:** Istanbul, TR
- **Twitter:** @UserGuiding  
1,755 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9723262d235511a5f2aae87b61847f8e3db54133e7414bf6108de0bc98b5f270&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18411333%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Product Designer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Small, 36% Medium

#### What Do G2 Reviewers Say About UserGuiding?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding.
- Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process.
- Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement.
- Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently.
- Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success.

##### Cons

- Users find the **limited customization** options frustrating, requiring additional code changes for tailored features.
- Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings.
- Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service.
- Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience.
- Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates.

#### What Are Recent G2 Reviews of UserGuiding?

**["Makes Product Updates Much Easier to Communicate"](https://www.g2.com/survey_responses/userguiding-review-12628183)**

**Rating:** 4.0/5.0 stars

_— Marcelo Wesley L._

[Read full review](https://www.g2.com/survey_responses/userguiding-review-12628183)

**["Helpful Platform for Managing Educational Guidance and User Support Content"](https://www.g2.com/survey_responses/userguiding-review-12841566)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/userguiding-review-12841566)

#### What Are G2 Users Discussing About UserGuiding?

- [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment

### [Product Fruits](https://www.g2.com/products/product-fruits/reviews)

No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 242

#### How Do G2 Users Rate Product Fruits?

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Product Fruits?

- **Seller:** [Product Fruits](https://www.g2.com/sellers/product-fruits)
- **Company Website:** productfruits.com
- **Year Founded:** 2019
- **HQ Location:** Prague, CZ
- **Twitter:** @productfruits  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c93c2051c1183bb6d948a8b6078ec2413128f047299eba20f321583a723c1de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproduct-fruits%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 26% Medium

#### What Do G2 Reviewers Say About Product Fruits?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Product Fruits, allowing swift onboarding and effortless creation of guides and tips.
- Users love the **easy setup** of Product Fruits, allowing seamless onboarding and saving valuable time.
- Users find the **intuitive design** of Product Fruits enhances onboarding, making it easy for non-technical members to use.
- Users appreciate the **excellent customer support** of Product Fruits, praising the team's responsiveness and effective communication.
- Users love the **intuitive and user-friendly interface** of Product Fruits, making interactive content creation effortless and effective.

##### Cons

- Users find **limited customization** frustrating, especially regarding advanced design options and styling flexibility for Product Fruits.
- Users experience a notable **learning curve** initially due to the multitude of features and settings in Product Fruits.
- Users find **difficult customization** challenging due to the need for development work and limited styling flexibility in Product Fruits.
- Users experience **poor reporting** with Product Fruits, finding analytics unsatisfactory and lacking deeper insights for better decision-making.
- Users find the product **expensive** due to fluctuating MAU-based pricing and costly third-party tool requirements.

#### What Are Recent G2 Reviews of Product Fruits?

**["Simple, Fast Editor with AI-Powered Guide Creation and Responsive Support"](https://www.g2.com/survey_responses/product-fruits-review-13184032)**

**Rating:** 4.5/5.0 stars

_— Vinicius W._

[Read full review](https://www.g2.com/survey_responses/product-fruits-review-13184032)

**["Product Fruits Delivers: Intuitive UX, Rock-Solid Reliability, and a Game-Changing Elvin AI"](https://www.g2.com/survey_responses/product-fruits-review-12945281)**

**Rating:** 5.0/5.0 stars

_— Trond-Daniel K._

[Read full review](https://www.g2.com/survey_responses/product-fruits-review-12945281)

### [Chameleon](https://www.g2.com/products/chameleon/reviews)

Chameleon is the AI-first product adoption platform for modern SaaS teams. Build tours, checklists, embeddables, and surveys instantly with Copilot—our AI that creates campaigns, audiences, and analyzes data in seconds. Record interactive demos and auto-generate product launch content. Ranger, our governance agent, automatically maintains account health. Deeply native experiences with real-time personalization, smart triggers, and enterprise governance controls. Product teams trust Chameleon to drive activation and expansion while maintaining exceptional UX. Start free at chameleon.io/signup Need help deciding? Check out our Buyers' Guide with tips on running a successful evaluation chameleon.io/buyers-guide

**Average Rating:** 4.4/5.0

**Total Reviews:** 356

#### How Do G2 Users Rate Chameleon?

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Chameleon?

- **Seller:** [Chameleon Intelligent Tech Inc.](https://www.g2.com/sellers/chameleon-intelligent-tech-inc)
- **Company Website:** www.chameleon.io
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @trychameleon  
623 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9441cd6739ac561dff04e1fec79537ad0f8ae30c082ff573467cd32f32d19f20&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrychameleon-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
116 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Medium, 30% Small

#### What Do G2 Reviewers Say About Chameleon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chameleon to be **extremely easy to use** , streamlining communication and enhancing user experience through customization.
- Users appreciate Chameleon's **impressive customization capabilities** , allowing tailored user experiences and seamless integration with existing features.
- Users appreciate Chameleon's **robust features and customization** , enhancing communication and optimizing user interactions effortlessly.
- Users highlight Chameleon's **intuitive design** , making pop-up creation and widget display exceptionally easy and efficient.
- Users commend Chameleon's **excellent customer support** , highlighting the responsiveness and dedication of the support team.

##### Cons

- Users find the **learning curve steep** for Chameleon, requiring extensive training and setup for new users.
- Users find some **software bugs** in Chameleon, with occasional issues in object identification impacting functionality.
- Users find the **complex features** of Chameleon challenging to learn and difficult to set up initially.
- Users find Chameleon’s **limited features** restrict advanced use, making detailed control and reporting options insufficient.
- Users face a **learning difficulty** , as advanced features and complex flows can be unintuitive and time-consuming to master.

#### What Are Recent G2 Reviews of Chameleon?

**["Easy product tours"](https://www.g2.com/survey_responses/chameleon-review-9855577)**

**Rating:** 4.5/5.0 stars

_— Kevin B._

[Read full review](https://www.g2.com/survey_responses/chameleon-review-9855577)

**["Brilliant In-App User Guidance Made Easy with Chameleon"](https://www.g2.com/survey_responses/chameleon-review-12732358)**

**Rating:** 5.0/5.0 stars

_— Adam M._

[Read full review](https://www.g2.com/survey_responses/chameleon-review-12732358)

### [Fullstory](https://www.g2.com/products/fullstory/reviews)

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,033

#### How Do G2 Users Rate Fullstory?

- **User Segmentation:** 8.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fullstory?

- **Seller:** [Fullstory](https://www.g2.com/sellers/fullstory)
- **Company Website:** www.fullstory.com
- **Year Founded:** 2014
- **HQ Location:** Atlanta, GA
- **Twitter:** @fullstory  
4,890 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website)  
570 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 37% Small

#### What Do G2 Reviewers Say About Fullstory?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive UI** of Fullstory, finding it easy to use and effective for analytics tasks.
- Users appreciate the **intuitive UI** of Fullstory, which simplifies dashboard setup and enhances usability significantly.
- Users commend Fullstory's **top-notch customer support** , enhancing confidence and ease of use for analytics and insights.
- Users value the **ease of use and insightful analytics** from Fullstory, enhancing their understanding of user behavior.
- Users value the **robust data analytics** in FullStory, providing deep insights into customer behavior and experiences.

##### Cons

- Users note a significant **learning curve** with Fullstory, though support teams help navigate the complexities effectively.
- Users find the **lack of customization and difficult data sharing** to be a significant limitation of Fullstory.
- Users note the **missing features** in Fullstory that hinder effective user flow and functionality across applications.
- Users find **difficulty** in data governance and customization, making it challenging to leverage Fullstory's full capabilities.
- Users find the **limited features** of Fullstory restrict their ability to track user flows and share data effectively.

#### What Are Recent G2 Reviews of Fullstory?

**["Robust, Easy-to-Use Insights with Outstanding FullStory Support"](https://www.g2.com/survey_responses/fullstory-review-12937876)**

**Rating:** 5.0/5.0 stars

_— Bobbi M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-12937876)

**["An useful tool to track your users' journey"](https://www.g2.com/survey_responses/fullstory-review-9718865)**

**Rating:** 4.5/5.0 stars

_— Federico M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-9718865)

#### What Are G2 Users Discussing About Fullstory?

- [What is FullStory used for?](https://www.g2.com/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote
- [What is Usetiful used for?](https://www.g2.com/discussions/what-is-usetiful-used-for) - 1 comment
- [How does FullStory work?](https://www.g2.com/discussions/fullstory-how-does-fullstory-work)
- [What is full story com?](https://www.g2.com/discussions/what-is-full-story-com)
- [How much does FullStory cost?](https://www.g2.com/discussions/how-much-does-fullstory-cost)

### [Nexthink](https://www.g2.com/products/nexthink/reviews)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 352

#### How Do G2 Users Rate Nexthink?

- **User Segmentation:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.4/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nexthink?

- **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink)
- **Company Website:** www.nexthink.com
- **Year Founded:** 2004
- **HQ Location:** Prilly, CH
- **Twitter:** @NexthinkNews  
3,279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c65eeda3344a46edaf42163953561bb1d4482dbd1181c1a70d40f758cb76a2ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F92771%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 83% Large, 12% Medium

#### What Do G2 Reviewers Say About Nexthink?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience.
- Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly.
- Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively.
- Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity.
- Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives.

##### Cons

- Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features.
- Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis.
- Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features.
- Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility.
- Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features.

#### What Are Recent G2 Reviews of Nexthink?

**["Nexthink Has Become a Core Platform for DEX, Visibility, and Automation."](https://www.g2.com/survey_responses/nexthink-review-13163082)**

**Rating:** 5.0/5.0 stars

_— Ben J._

[Read full review](https://www.g2.com/survey_responses/nexthink-review-13163082)

**["One year with Nexthink transformed my career"](https://www.g2.com/survey_responses/nexthink-review-11699586)**

**Rating:** 5.0/5.0 stars

_— Ryan W._

[Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586)

#### What Are G2 Users Discussing About Nexthink?

- [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment
- [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment
- [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment

### [BrainStorm](https://www.g2.com/products/brainstorm-inc-brainstorm/reviews)

At BrainStorm, we help organizations turn their AI investment into workforce impact. We built our approach around a reality every IT and enablement leader now lives with: software changes faster than people do. Features ship continuously, AI keeps expanding what tools can do, and employees adapt at the same speed they always have. Tools get deployed, access is granted, but behavior stays the same, and the gap between what organizations pay for and what their people actually use no longer closes without the right system. We believe access isn't adoption. Work only changes when people change what they do every day, in real workflows, in the moments where decisions actually happen. That's why we don't treat adoption as a single training event. Training events were built for a world where software changed once a year and people had a year to catch up. That world is gone. We're built for sustained, day-to-day change that moves at the speed tools now evolve: a system designed to orchestrate adoption so new behaviors become the standard way work gets done. We approach change through our ADOPT™ Framework, five deliberate stages from first contact to durable behavior: AWARENESS (why change is needed), DESIRE (motivation to explore), ORIENTATION (how it works in context), PARTICIPATION (starting the new behavior), and TRANSFORMATION (making it stick). Current market options solve half the problem. LMSs, upskilling providers, and content libraries manage content and track completions, but they run on the old cadence and can't keep pace with continuous change. In-app guidance keeps pace, but by doing the work for users instead of building the skill, nothing sticks. BrainStorm is built for both: it moves at the speed tools change, drives behavior change after the course ends, and orchestrates when and how users engage across channels and over time. Our platform provides customizable multi-channel campaign Flows across email, Teams, and portal; behavior-driven personalization based on role, readiness, and observed usage; adoption analytics connecting learning activity to tool usage and business outcomes; and low-overhead infrastructure that scales without adding headcount. We support AI Readiness, Security Awareness, Enterprise Software Adoption, Customer Success, and more. Across every outcome, the gap is the same: capability keeps expanding, whether it's what your tools can do or what attackers can do, and closing that gap is now the work that decides whether the investment pays off. Real adoption starts with changing behavior, not merely providing access. We hold ourselves to measurable results because behavior change is visible, not assumed.

**Average Rating:** 4.5/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate BrainStorm?

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 7.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BrainStorm?

- **Seller:** [BrainStorm, Inc.](https://www.g2.com/sellers/brainstorm-inc)
- **Company Website:** www.brainstorminc.com
- **Year Founded:** 1995
- **HQ Location:** American Fork, UT
- **Twitter:** @brainstorminc  
645 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09a417eb944f1e1c3f614f06b3ba97061aa9b471ef3cdfad9ed81cf7592b7902&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrainstorm-inc&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 49% Large, 37% Medium

#### What Do G2 Reviewers Say About BrainStorm?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BrainStorm to be **extremely user-friendly** , allowing for quick access and seamless organization of ideas.
- Users love the **custom content creation** features of BrainStorm, making training engaging and tailored to their needs.
- Users commend the **fantastic customer support** of BrainStorm, highlighting their care and assistance with deployment strategies.
- Users appreciate the **user-friendly interface** of BrainStorm, enabling easy content uploads and effective training management.
- Users value the **flexible training options** of BrainStorm, facilitating personalized and relevant development across teams.

##### Cons

- Users find the **learning curve steep** due to confusion with concepts and navigation challenges in BrainStorm.
- Users face **navigation difficulties** in BrainStorm, finding the interface overly complicated and layers confusing for tasks.
- Users often find **poor reporting** in BrainStorm, complicating admin tasks and limiting effective training management.
- Users find the **pricing and licensing structure expensive** , complicating training and access management within the organization.
- Users find **inadequate reporting** in BrainStorm, wishing for improved features to enhance training management capabilities.

#### What Are Recent G2 Reviews of BrainStorm?

**["Top-Tier Video Production and Outstanding Support from Tyler R."](https://www.g2.com/survey_responses/brainstorm-review-13099574)**

**Rating:** 5.0/5.0 stars

_— Larry C._

[Read full review](https://www.g2.com/survey_responses/brainstorm-review-13099574)

**["Effortless Setup, Stellar Support"](https://www.g2.com/survey_responses/brainstorm-review-13099856)**

**Rating:** 5.0/5.0 stars

_— Becky F._

[Read full review](https://www.g2.com/survey_responses/brainstorm-review-13099856)

#### What Are G2 Users Discussing About BrainStorm?

- [What is BrainStorm QuickHelp used for?](https://www.g2.com/discussions/what-is-brainstorm-quickhelp-used-for) - 1 comment

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,728

#### How Do G2 Users Rate Fin?

- **User Segmentation:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

**["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/survey_responses/fin-review-7350999)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [iorad](https://www.g2.com/products/iorad/reviews)

Capture once. Reach everyone. Train anything. iorad automatically captures any workflow on any desktop or web application and transforms it into interactive, step-by-step training content. No screenshots, no manual editing, no production work necessary. Instantly ready to use with Storyteller AI. One recording. No editing. No production. While other tools give you one static output, iorad generates six learning modes: ✅ Try — fully interactive, guided walkthrough ✅ Watch — auto-generated video ✅ Slide — slideshow format ✅ Scroll — scannable step-by-step list ✅ Quiz — graded learning experience ✅ Do — in-app guided experience Every learner is different. iorad covers all of them. Built for scale with unlimited learners. iorad doesn't charge per viewer. Whether you're training 10 employees or 10,000 customers, your costs don't grow with your audience, making it the most cost-efficient tutorial platform for organizations that need broad reach. One platform for employee training, digital adoption, and customer education. Teams use iorad for onboarding, SOPs, knowledge base content, sales enablement, customer training, and self-service support. Every tutorial is instantly ready to share via link, embed, or integration within your existing tech stack. Global-ready from day one. Deliver guidance in any language, embedded within the tools your learners use every day. ✨ Trusted by 45K+ organizations · 1M+ tutorials created · 30M+ learners reached

**Average Rating:** 4.7/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate iorad?

- **User Segmentation:** 5.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind iorad?

- **Seller:** [iorad](https://www.g2.com/sellers/iorad)
- **Year Founded:** 2007
- **HQ Location:** Boston, US
- **Twitter:** @iorad  
1,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89cb7c20426fbe0237cbe2d1b377030003bac2cb9660d3b480f3bce5ef29d23f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiorad%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Education Management
- **Company Size:** 61% Medium, 25% Large

#### What Are Recent G2 Reviews of iorad?

**["A Great Tool for Visual, Step-by-Step Feature Walkthroughs"](https://www.g2.com/survey_responses/iorad-review-12878662)**

**Rating:** 5.0/5.0 stars

_— Meredith B._

[Read full review](https://www.g2.com/survey_responses/iorad-review-12878662)

**["IORAD, The Fastest Way to Build Step-by-Step Tutorials"](https://www.g2.com/survey_responses/iorad-review-12772226)**

**Rating:** 5.0/5.0 stars

_— Neal M._

[Read full review](https://www.g2.com/survey_responses/iorad-review-12772226)

#### What Are G2 Users Discussing About iorad?

- [What is iorad used for?](https://www.g2.com/discussions/what-is-iorad-used-for)

### [Appcues](https://www.g2.com/products/appcues/reviews)

Appcues is a customer engagement platform that turns your product into the best place to reach, encourage, and engage your customers. Marketing and product teams use Appcues to publish dynamic content, surveys and multi-step guides without ongoing engineering resources. Most in-app tools focus solely on onboarding new users. Appcues runs campaigns across the full customer lifecycle: helping you build awareness of new features, drive adoption, encourage advocacy, and inform what you build next, all through targeted in-app messaging. When a user hits an activation moment, drifts from a key workflow, or crosses a usage threshold, Appcues helps you respond automatically across in-app, email, and push. Appcues connects engagement to real business outcomes: custom analytics dashboards show how users move through your product, and funnels surface exactly where they fall off. Inside Appcues, you can describe what you want in plain language: build a campaign, create an experience, ask a question, and Appcues AI does the work: building experiences, flagging what's underperforming, and suggesting fixes automatically. Segments let you target the right audience down to a single user, so every experience reaches exactly who it should. Campaigns tie it all to a named goal you can track. Founded in 2013 in Boston, Appcues has spent over a decade helping companies close the gap between building products and helping customers get real value from them. Trusted by HubSpot, G2, Airbase, and Wayfair, Appcues has powered billions of in-product experiences across thousands of products worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 357

#### How Do G2 Users Rate Appcues?

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Appcues?

- **Seller:** [Appcues](https://www.g2.com/sellers/appcues)
- **Company Website:** www.appcues.com
- **Year Founded:** 2013
- **HQ Location:** Boston, MA
- **Twitter:** @appcues  
5,121 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a81e63cd972179e3df2ffe709a117014f582e0f2019455aa289de08fc70e558&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3351565%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Medium, 32% Small

#### What Do G2 Reviewers Say About Appcues?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Appcues, appreciating its intuitive setup and customizable onboarding capabilities.
- Users highlight the **easy setup** of Appcues, appreciating its intuitive interface for onboarding and customization.
- Users value the **outstanding customer support** from Appcues, enhancing their experience and resolving issues efficiently.
- Users appreciate the **easy creation** of flows with Appcues, significantly boosting trial conversion rates and user retention.
- Users appreciate the **intuitive interface** of Appcues, making it easy to create workflows and product tours.

##### Cons

- Users find the **limited customization options** and misaligned features of Appcues frustrating and restrictive.
- Users find the lack of **automated notifications and organizational features** in Appcues to be a significant drawback.
- Users highlight the **need for improvement** in metrics and tracking features, affecting organization and user experience.
- Users express frustration with **poor customer support** , making issue resolution and guidance difficult for Appcues users.
- Users face **poor UX** with Appcues, citing slow flows and challenging targeting and tracking functionalities.

#### What Are Recent G2 Reviews of Appcues?

**["Appcues Makes It Easy to Build Dev-Free User Guides and Collect Feature Feedback"](https://www.g2.com/survey_responses/appcues-review-13078486)**

**Rating:** 5.0/5.0 stars

_— Matteo P._

[Read full review](https://www.g2.com/survey_responses/appcues-review-13078486)

**["Marketer-Led In-App Experiences: Ship Faster Without Engineering"](https://www.g2.com/survey_responses/appcues-review-13046153)**

**Rating:** 5.0/5.0 stars

_— Verified User in E-Learning_

[Read full review](https://www.g2.com/survey_responses/appcues-review-13046153)

#### What Are G2 Users Discussing About Appcues?

- [How do you use Appcues?](https://www.g2.com/discussions/how-do-you-use-appcues)
- [What is API Appcues net?](https://www.g2.com/discussions/what-is-api-appcues-net)
- [How do I use Appcues?](https://www.g2.com/discussions/how-do-i-use-appcues) - 3 comments
- [What does Appcues do?](https://www.g2.com/discussions/what-does-appcues-do) - 3 comments

### [Supered](https://www.g2.com/products/supered/reviews)

Supered is a sales enablement software platform based in the United States that helps sales teams improve sales playbook adoption and sales process execution directly inside their CRM. Designed primarily for sales enablement leaders, Supered also supports sales leaders, RevOps, and sales operations teams responsible for driving consistent execution across the sales organization. Supered works natively with HubSpot and Salesforce and addresses a common sales enablement challenge: playbooks and training materials that exist outside the CRM and are not consistently applied during live selling. As a CRM-native sales enablement platform, Supered embeds just-in-time, in-app guidance directly into HubSpot and Salesforce workflows so reps can learn while they sell. Rather than relying on static documentation or external training portals, Supered delivers contextual guidance during real deal execution based on CRM context such as deal stage, role, or activity. Core sales enablement functionality includes: - Executable sales playbooks that live inside the CRM - Contextual, in-app sales guidance delivered at the moment of need - Manager visibility into sales process adherence - Role-aware guidance aligned to CRM permissions Supered supports ongoing sales enablement instead of one-time onboarding. Because it operates entirely inside the CRM, reps do not log into a separate tool or change how they work. Sales enablement teams can update playbooks and guidance centrally and see changes reflected immediately in execution, without redistributing documents or retraining teams. Sales leaders and managers use Supered to inspect and coach deal execution based on observable behavior rather than self-reported updates. Managers can see whether key steps are followed, where processes break down, and where coaching is needed while deals are still active. Manager and leadership use cases include: - Coaching reps based on real execution, not anecdotes - Inspecting deal execution without manual audits or spreadsheets - Identifying process breakdowns before deals are lost Supered is commonly used to enforce sales playbooks, onboard new reps, and manage ongoing sales process changes. Sales enablement teams use it to reinforce best practices and reduce reliance on static content. RevOps and sales ops teams use Supered to standardize workflows, support CRM data integrity, and ensure sales processes are followed as designed across teams and regions. Operational value for enablement, RevOps, and sales ops teams includes: - Improved consistency across deals and teams - Reduced process drift over time - Cleaner CRM data through enforced execution - Less time maintaining documentation that goes unused The primary value of Supered is helping organizations shift sales enablement from content distribution to behavior change. By making sales processes observable and enforceable inside the CRM, Supered helps teams improve consistency, strengthen execution, and get more value from their sales enablement strategy and sales technology stack. Supered supports secure, enterprise-ready deployment, including SOC 2 compliance, GDPR alignment, and respect for existing CRM permissions. It is not a learning management system, content library, or offline training tool. Supered is built for teams that want sales enablement to happen where selling actually occurs and to drive consistent execution through real-time guidance and visibility.

**Average Rating:** 4.9/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Supered?

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Supered?

- **Seller:** [Supered](https://www.g2.com/sellers/supered)
- **Company Website:** supered.io
- **Year Founded:** 2023
- **HQ Location:** Atlanta, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9828c57025184edc7a5151933003dd79ca5714dc385d2574888579e0b9318c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetsupered%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consulting, Information Technology and Services
- **Company Size:** 55% Small, 23% Medium

#### What Do G2 Reviewers Say About Supered?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **intuitive setup** of Supered, appreciating its effectiveness in streamlining processes and tracking progress.
- Users love the **easy setup** of Supered, facilitating quick onboarding and immediate access to vital information.
- Users appreciate the **CRM efficiency** of Supered, enhancing training and workflow while maintaining clean data and valuable insights.
- Users value the **data centralization** of Supered, simplifying tracking and enhancing collaboration for effective knowledge management.
- Users appreciate the **streamlined task management** and intuitive setup of Supered, enhancing efficiency and visibility in operations.

##### Cons

- Users experience a **steep learning curve** with Supered, requiring time to understand its intricate object relationships and setup.
- Users find the **update issues** of Supered challenging, struggling with outdated reminders and the need for frequent oversight.
- Users note a **learning curve** with Supered, requiring time to understand its features and improve user experience.
- Users find Supered's design to be **not intuitive** , requiring extra time to understand object interactions and navigation.
- Users find the **poor user experience** in Supered challenging, requiring time to understand its complex interactions.

#### What Are Recent G2 Reviews of Supered?

**["Easy to Implement, Seamless HubSpot Integration, and Streamlined 1:1s"](https://www.g2.com/survey_responses/supered-review-12855142)**

**Rating:** 5.0/5.0 stars

_— Amanda C._

[Read full review](https://www.g2.com/survey_responses/supered-review-12855142)

**["Intuitive Guides, Powerful Analytics, Exceptional Support"](https://www.g2.com/survey_responses/supered-review-13052739)**

**Rating:** 5.0/5.0 stars

_— Ryan G._

[Read full review](https://www.g2.com/survey_responses/supered-review-13052739)

### [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews)

Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 191

#### How Do G2 Users Rate Amplitude Guides and Surveys?

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amplitude Guides and Surveys?

- **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude)
- **Company Website:** amplitude.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @Amplitude\_HQ  
22,465 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,003 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 34% Medium

#### What Do G2 Reviewers Say About Amplitude Guides and Surveys?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Amplitude Guides and Surveys to be **easy to use** , enhancing onboarding and feedback collection effortlessly.
- Users value the **ease of building and deploying surveys** , enhancing onboarding and gathering crucial real-time feedback effectively.
- Users appreciate the **real-time feedback capabilities** of Amplitude Guides & Surveys, enhancing onboarding and feature adoption significantly.
- Users value the **ease of real-time feedback** from Amplitude Guides and Surveys, enhancing user experience and satisfaction.
- Users value the **easy setup** of Amplitude Guides & Surveys, enabling quick integration and effective user engagement.

##### Cons

- Users find **customization options limited** , making advanced targeting and complex user flows challenging to manage effectively.
- Users express a need for **difficult customization** options in Amplitude Guides and Surveys, limiting design flexibility and interaction.
- Users find **Amplitude Guides and Surveys restrictive** for advanced logic and customization, limiting their ability to create complex user experiences.
- Users find **missing features** in Amplitude Guides and Surveys, particularly in customization and support options, limiting functionality.
- Users find the **limited features** restrictive, particularly for complex tasks without upgrading to a higher tier.

#### What Are Recent G2 Reviews of Amplitude Guides and Surveys?

**["Amplitude Guides & Surveys: Easy Setup, Seamless Targeting, and Big Dev Time Savings"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13054583)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13054583)

**["Easy Setup, Intuitive Performance Tracking"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)**

**Rating:** 4.5/5.0 stars

_— Akshaya B._

[Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-12964031)

### [Apty](https://www.g2.com/products/apty/reviews)

Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives execution: faster onboarding, fewer errors, and measurable ROI in weeks. No guesswork. No bloat. No hand-holding required. Just software that works the way your business does—without retraining or IT overload.

**Average Rating:** 4.7/5.0

**Total Reviews:** 138

#### How Do G2 Users Rate Apty?

- **User Segmentation:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Apty?

- **Seller:** [Apty](https://www.g2.com/sellers/apty)
- **Year Founded:** 2018
- **HQ Location:** Austin, Texas
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68d148cc9a654e6a8e23882eaf5915b4bb236f20f2ab47232ab5821a45ad91f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13459888%2F&secure%5Burl_type%5D=linkedin_company_website)  
71 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 36% Large

#### What Do G2 Reviewers Say About Apty?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Apty's **ease of use** remarkable, enabling quick implementation of workflows without technical expertise.
- Users appreciate the **easy implementation** of Apty, allowing quick start for workflows without technical skills.
- Users find the **easy integrations** of Apty enable quick setup, allowing workflows to be implemented in minutes.
- Users love the **easy setup** of Apty, allowing quick implementation of workflows even without technical expertise.

##### Cons

- Users face **compatibility issues** with Apty, experiencing glitches and preferring automatic translation for workflows.
- Users experience occasional **software glitches** that disrupt usage, though the tool generally self-recovers.

#### What Are Recent G2 Reviews of Apty?

**["Apty is a Gamechanger"](https://www.g2.com/survey_responses/apty-review-11251416)**

**Rating:** 5.0/5.0 stars

_— Dylan H._

[Read full review](https://www.g2.com/survey_responses/apty-review-11251416)

**["Love Using Apty- Everything Just Works"](https://www.g2.com/survey_responses/apty-review-12469443)**

**Rating:** 5.0/5.0 stars

_— Kajal M._

[Read full review](https://www.g2.com/survey_responses/apty-review-12469443)

#### What Are G2 Users Discussing About Apty?

- [What is Apty used for?](https://www.g2.com/discussions/what-is-apty-used-for)

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