While the typical components like workflows and tooltips are great, I find the activity tracking the most exciting. Real data to make real decisions. Additionally, the developer tool is very easy to work with and does not require significant technical aptitude. Review collected by and hosted on G2.com.

As a partner, it is occasionally difficult to figure out how to position the partnership with a company like Apty that is still in its infancy. There are a lot of "new" people at the company and it feels like they are at a growth crossroads where more structure might impact the flexibility and simplicity of their platform. Review collected by and hosted on G2.com.

Apty is a great application that has transformed the way new clients onboard and recieve training on ExpoGenie. Although we are extremely pleased with the platform, we are even more ecstatic with the level of service provided by the implementation team, Mukul and Madhuri. They helped to build out all of our critical workflows, managed our changes and helped us go live in less than 4 weeks. I've worked with other software vendors and the Apty Customer Success team was far superior. I would absolutely recommend them. Review collected by and hosted on G2.com.

So far there arent many things to dislike. The application is very easy to use. The Customer Success team is extremely helpful, quick to respond and proactive. Unfortunately, I cant think of any areas to improve just yet. Review collected by and hosted on G2.com.

The workflows and the tooltips are the life saviors while adopting the new software. The team was able to onboard the new application very fast helping us reduce the cost of training.

The experience working with the Apty team has also been great, they're super supportive and responsive. Review collected by and hosted on G2.com.

Currently none, the team is great! It would be great to see more native integration. Review collected by and hosted on G2.com.

I'm still getting started with Apty and can see how it will benefit our user base. Review collected by and hosted on G2.com.

I didn't expect it to be so technical. My dev support team has been great, but it's been a slow process. Additionally, I could in-depth training to really think through strategy and how we'll leverage apty long term. Review collected by and hosted on G2.com.

The studio editor is easy to use when the element selection is working, and their customer experience/support team has been great. We also love that you can customize the theme of our widgets, tooltips, etc. Review collected by and hosted on G2.com.

Issues with Microsoft CRM integration and their developers are working overseas, which causes some difficulty with timezones. They are VERY helpful when available (Subham has been great), but if/when you experience problems in the US, you'll typically need to wait until the following day for a response. Also dislike the lacking ability to save content to a library. For example, Worflow Steps. You have to either keep recreating the same step in multiple workflows, or you have to save a workflow and keep making copies of it. They need to enhance their software by offering a library/repository so that users can upload/save images/content and save Steps/Workflow templates for frequently used content. Review collected by and hosted on G2.com.

Love the walkthrough features and the ability to display specific tips to user types. The fact that I am able to edit most features without having any real coding experience is a huge plus to allow our engineers to focus on product development and let the customer experience team build out this platform. Review collected by and hosted on G2.com.

Really want better customization of things like the "Need Help" widget including location. Also really want more mobile functionality which would be helped by the widget customization as well. Review collected by and hosted on G2.com.

The service and support that is provided by Apty's team of experts will ensure the success of your organization. Their skills and knowledge provide you with the tool necessary to hit the ground running. Review collected by and hosted on G2.com.

If I could change one thing I would have started our digital adaption with this tool vs. waiting until we have deployed in a few areas. Apty will certainly make our digital transformation run much smoother. Review collected by and hosted on G2.com.

Our Apty Representative, Joe Fimiani, is one of the main reasons we love working with Apty. Joe works hard to establish a trusting relationship with his customers. Joe goes above and beyond to ensure we are satisfied and happy with our Apty product by doing regular check-ins. Review collected by and hosted on G2.com.

One thing that is a little frustrating is getting past the Apty pop-up widgets. Sometimes the pop-up widgets are in the way of tabs that need to be selected. As a result, the tabs are harder to select. However, this may not be an Apty issue, rather a Clarity issue :) Review collected by and hosted on G2.com.

Apty is incredibly helpful for new employees to get familiar with processes in our project management software. The workflows and tooltips have been essential for our workforce. Review collected by and hosted on G2.com.

The only downside to Apty was the learning curve of first building out the application to work with our project management tool. Apty had a great support system to help through those challenges. Review collected by and hosted on G2.com.

Apty has helped us with many enhancement requests in player.

Easy-to-navigate workflows make it easy for new users to complete tasks.

Customizations in the Admin portal are simple.

The product team is supportive of complex requirements.

Support is available for workflow customization if in case the system UI has some upgrades. Review collected by and hosted on G2.com.

We had issues with extension distribution for our end users following articles but that's fixed now.

Users can't go back to the previous step and needs to start again.

Guide steps appear abruptly at wrong positions if the previously used workflow is not closed or completed. Review collected by and hosted on G2.com.