System Performance & Reliability
- High Availability: System maintains >99% uptime
- Responsiveness: Cloud platform delivers excellent performance and response times
- Stability: Consistent, reliable access for daily operations
Migration Experience
Smooth Transition Process
- Migration to the cloud was executed seamlessly with minimal disruption
- Familiar interface maintained during transition (hosted on-premise application to the cloud)
- Strategic approach accommodated our readiness level for platform changes
Change Management Success
- Cloud hosting of existing on-premise application provided an ideal bridge solution with 7.5
- Allowed time to adapt to the cloud environment without simultaneous interface changes
- Reduced user training requirements and adoption challenges
Support Excellence
Outstanding Support Team Performance
- Exceptional assistance throughout the entire migration process
- Responsive support continues post-migration
- High-quality, thorough responses to inquiries
- Prompt resolution timeframes when solutions are available
Support Characteristics
- Knowledgeable and professional team
- Comprehensive answers that address root issues Review collected by and hosted on G2.com.
Order Entry Efficiency
Order entry time has increased 4x since cloud migration
The document saving process is significantly slower because multiple documents are frequently saved to M2M and there is a single-document transfer limitation.
Business Impact: Substantial decrease in productivity and operational efficiency
Login Process
Confusing and inefficient login interface
- Multiple login screens present simultaneously
- Multiple login buttons create user confusion
- Red login button positioned under credential fields is incorrect/non-functional
- Extended learning curve for users to identify the proper login method
-User Impact: Training burden and potential login failures
Interface Consistency
Problem: Inconsistent user interface behavior across screens
- Varying click requirements for similar functions across different forms
- Unpredictable user experience
User Impact: Reduced efficiency and increased user frustration
- Bugs need faster fixes when they slow down productivity Review collected by and hosted on G2.com.
Thank you for recognizing our support and professional services teams and the quality of your cloud migration experience. We also hear the challenges with order entry, document saving, and the login experience, as well as inconsistent behavior across forms. Improving usability and overall UI/UX is a priority for our product teams, and your input helps guide that work. Thank you again for the detailed feedback. If you need help with anything, please contact our support team and mention this review. (On behalf of Bryant Benter, Director, Product Marketing)
