CK
Christine K.
Financial Controller
Mid-Market (51-1000 emp.)
"Financial Controller"
5/5
What do you like best about APS?

APS provides the best customer service I have experienced with any company. By assigning a dedicated team to our account, they ensure that every interaction is with someone who is deeply familiar with our organization’s structure and history. Response times to inquiries are consistently fast, and issues are resolved promptly—often immediately. Additionally, the platform itself is highly intuitive and user-friendly, allowing for seamless account management and easy customization of features. Review collected by and hosted on G2.com.

What do you dislike about APS?

There isn't anything about APS that is a negative for us. Any issue that we have run into they have provided a quick and easy resolution. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
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Thank you so much, Christine! We're incredibly grateful for your thoughtful review and thrilled to hear that both our platform and dedicated support team have exceeded your expectations. Knowing that you’ve had such a seamless, personalized experience with APS means a lot to us.

We’re proud to support you and your organization. We truly appreciate your partnership with APS!

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Staff Accountant"
5/5
What do you like best about APS?

I love how user-friendly and efficient the system is. It makes payroll processing so easy and saves a lot of time. The customer support has also been great for us. Review collected by and hosted on G2.com.

What do you dislike about APS?

There’s not much I dislike about APS overall, but if I had to name something, it would be that some features could be a bit more intuitive or customizable. Even so, the support team usually helps resolve things quickly. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you so much for sharing your experience! We’re thrilled to hear that APS has made your payroll process more efficient and that our support team has been there when you’ve needed them. It’s wonderful to know the system’s ease of use is helping save time and simplify your day-to-day work.

We also appreciate your feedback about feature customization. Our team is always working on ways to make APS even more intuitive and adaptable for our users.

We’re grateful to have you as part of the APS family and look forward to continuing to support your success!

Verified User in Accounting
GA
Verified User in Accounting
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Operations Manager"
4.5/5
What do you like best about APS?

The view to have APS hire, the friendly view and access to the employee profile.

Having the creation to make our evaluation tailored to different audiences of employees. Review collected by and hosted on G2.com.

What do you dislike about APS?

I would like to easily access reports when it comes to comparison of amounts and positions.

I would like to see a friendly and interactive section in the documents so its all standard in format inside the documents that are uploaded Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
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Thank you so much for sharing your feedback and for highlighting how APS has helped streamline your payroll, benefits, and performance evaluation processes! We’re glad to hear you’re finding value in having everything in one place and that the platform makes it easier to manage evaluations across different employee groups.

We also appreciate your suggestions regarding report accessibility and document formatting consistency — feedback like this helps us continue improving the user experience. Our team is always exploring ways to make reporting more intuitive and interactive.

Thanks again for being part of the APS family and for taking the time to share your experience!

Julie L.
JL
Julie L.
Bookkeeper
Small-Business (50 or fewer emp.)
"So far so good!"
5/5
What do you like best about APS?

I am at the beginning of my journey with APS, but so far they have been amazing. The process to learn about and sign on with APS has been extremely smooth and well done. I worked with Kaylee at the beginning and she was attentive, knowledeable, and extremely helpful as this is my first time working with a big payroll company. APS was not the cheapest quote I received, but I chose them because of their customer service. They were definitely better in this area than the other companies I talked with. Bonus! They sent our office cookies! Review collected by and hosted on G2.com.

What do you dislike about APS?

I don't really have any. If you are a smaller company, their minimum monthly cost is $250. This could be a problem if you don't have enough people to meet that quota. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
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Thank you, Julie! We’re thrilled to hear your experience with APS has been such a positive one so far, and we’ll be sure to pass along your kind words to Kaylee. We’re excited to support you on this journey and look forward to continuing to deliver the service that made us stand out. And we’re always happy to sweeten the start with cookies!

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"Streamlines Hiring-to-Payroll, but Reporting Feels Clunky"
3.5/5
What do you like best about APS?

It streamlines applicants from recruitment through hire to payroll. Review collected by and hosted on G2.com.

What do you dislike about APS?

The reporting feature is very clunky and not easy to navigate. Review collected by and hosted on G2.com.

Response from Samantha Serigny of APS
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Thank you for sharing your experience with APS. We're pleased to hear that our system has been beneficial for your recruitment and payroll needs. We apologize for the inconvenience you've experienced with the reporting feature and will work to address this issue.

Chris T.
CT
Chris T.
Controller
Mid-Market (51-1000 emp.)
"APS Payroll! So easy to use"
5/5
What do you like best about APS?

Very clean and organized payroll solution. Everything is in 1 spot, 1 website and you can see anything you need to with regards to payroll. It is easy to add employees, very straight forward. APS also does the 1095's for me, tracks reviews, benefits and accruals. Review collected by and hosted on G2.com.

What do you dislike about APS?

Uploading documents. I often times want to upload several documents at a time to either the company documents or the employee documents and I wish there was a drag and drop feature. Instead you have to upload 1 document at a time. I dislike that when you put a pay raise in the system it is not automatic, you have to manually change pay raises. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you for updating your review! We're so glad to hear that you're finding APS easy to use and that our centralized platform is supporting your payroll, benefits, and review processes. We also appreciate your feedback on document uploads and pay raise functionality - improving those workflows is important to us, and your input helps guide future enhancements.

Thanks again for being a valued APS customer!

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Outstanding Customer Service and Instant Support via APS Portal"
5/5
What do you like best about APS?

Customer service is wonderful. All questions or assistance needed is done through the APS portal and assigned to someone instantly. Great communication. Review collected by and hosted on G2.com.

What do you dislike about APS?

There is nothing I dislike about APS. We came from Paycom and dealt with horrible customer service and follow up. APS has been wonderful in all aspects. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
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Thank you so much for sharing your experience! We’re thrilled to hear that our support team and APS portal have made such a positive difference for you. It’s great to know the move to paperless onboarding has been smooth and impactful for your team. We’re so glad to be part of that success!

See how APS improved
Chris H.
CH
Chris H.
Director of Finance
Mid-Market (51-1000 emp.)
"Holy Angels"
5/5
What do you like best about APS?

I have worked with APS for 17 years plus and cannot recommend them enough. APS has proven to be a great partner for Holy Angels. Their products are easy to use, and their customer support is unmatched. Payroll processing, open enrollment, quarterly reporting and annual reporting are a breeze. I do not work with the HR side much, as I am in finance, however I do know that any help our HR department needs APS is right there to help and get it right. Their Analytics and Help Guides are awesome. Review collected by and hosted on G2.com.

What do you dislike about APS?

I do not have anything negative to say about APS Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
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Thank you so much, Chris! We truly appreciate your 17+ years of partnership and your kind words about our team and solutions. It’s incredibly rewarding to hear how APS continues to support Holy Angels across payroll, reporting, and more. We're grateful to work with you and your team, and we look forward to many more years of continued success together!

Asif A.
AA
Asif A.
Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great payroll system"
5/5
What do you like best about APS?

The automation and reduced compliance risks are the best parts of APS. The company does not need to worry about all the compliance related things as APS handles it Review collected by and hosted on G2.com.

What do you dislike about APS?

Everything is great actually. But one thing if I want to tell is they can make their UI more modern so that users feel more premium while using the app Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Hi Asif,

Thank you for your review! We’re thrilled to hear APS has helped save time and reduce compliance risks for your team. We also appreciate your suggestion on making the UI feel more modern—feedback like this helps us continue improving the experience.

Joe C.
JC
Joe C.
Lead HVAC Mechanic/Business Partner
Mid-Market (51-1000 emp.)
"The experience with APS was good."
4/5
What do you like best about APS?

It is better then Quickbooks more user friendly, adapts better to digital time clocks like ETS and Kronos, works good with Maximo software/app for transfer of labor hours. Review collected by and hosted on G2.com.

What do you dislike about APS?

I have to refresh often because of a few freeze ups. Sometimes during start up I had to reboot the computer to get the app to open. I wish all clients used the app/program to simplify time keeping. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
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Thank you for your thoughtful review! We’re glad to hear APS has been more user-friendly than QuickBooks and integrates well with your digital time clocks and Maximo. It’s great to know the platform is helping with timekeeping, project management, and cross-department collaboration.

We appreciate your feedback on occasional freeze-ups and startup issues—our team is always working on performance improvements to make the experience smoother. Your input helps us get there, and we’re grateful you took the time to share it.