APS Reviews (860)

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Reviews

APS Reviews (860)

View 2 Video Reviews
4.6
860 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the outstanding customer service provided by APS, highlighting the quick and knowledgeable support from dedicated teams. The platform is noted for its ease of use and intuitive design, making payroll and HR management efficient. However, some users mention limitations in report customization, indicating a desire for more flexibility in generating tailored reports.

Pros & Cons

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MO
Melissa O.
HR Manager
Mid-Market (51-1000 emp.)
"Fast, Helpful Support with Quick Response Times"
5/5
What do you like best about APS?

They have fast response and are very helpful Review collected by and hosted on G2.com.

What do you dislike about APS?

I just don’t like that it uses geofencing to automatically clock employees out when they’re not in the area. Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

Thanks for your positive feedback on our fast and helpful support! We're glad to hear that you appreciate our quick response times. We understand your concern about the geofencing feature and appreciate your feedback. We aim to provide solutions that benefit our customers, so we will take your comments into consideration for future improvements. If you have any further questions or suggestions, please feel free to reach out to us. We're here to help!

Kathy T.
KT
Kathy T.
Human Resources Manager
Mid-Market (51-1000 emp.)
"Versatile Solution with Excellent Customer Service, Minor Drawbacks"
4/5
What do you like best about APS?

The customer service is good. It is versatile so meets our needs. We do like the system for our mid-size company. We do like the onboarding specifically. Review collected by and hosted on G2.com.

What do you dislike about APS?

I am not a big fan of the LMS system. It is a little too simplistic and doesn't do some things that most LMS's do. For example, the tests, it doesn't give the correct answer if you get the answer wrong.

Also, The recruiting system is a bit clunky. The filtering isn't the best Review collected by and hosted on G2.com.

Response from Hope Dasher of APS

Thank you, Kathy, for taking the time to share your experience! We’re glad to hear APS has been a strong all-in-one solution for your HR and payroll needs, and that our onboarding tools and customer support have been helpful for your team.

We appreciate your honest feedback about the LMS and recruiting functionality. Our product team is continually enhancing both areas, and input like yours helps guide those improvements so we can better serve organizations like yours.

We’re grateful for your partnership and look forward to continuing to support your success!

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy to Use and Great for Multi-State Coverage"
5/5
What do you like best about APS?

easy to use and can cover mulitple states Review collected by and hosted on G2.com.

What do you dislike about APS?

That i have to enter my payroll information into qb manually Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

We're thrilled to hear that you find APS easy to use and appreciate the multi-state coverage! We understand that manually entering payroll information into QuickBooks can be time-consuming. We're continuously working to enhance our integration capabilities to streamline this process for you.

Regarding the tax payment issue, we take this matter seriously and would like to investigate further to ensure it's resolved promptly. Please reach out to our support team with more details so we can address this issue and prevent any future occurrences. Thank you for your feedback, and we look forward to providing you with an even better experience.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Best Customer service from a payroll provider"
5/5
What do you like best about APS?

Seamless integration with our Sage Intacct accounting software Review collected by and hosted on G2.com.

What do you dislike about APS?

We haven't been able to use APS for our full HRIS Review collected by and hosted on G2.com.

Response from Rachel Maner, CDMP of APS

Thank you for your positive feedback! We're thrilled to hear that you are enjoying the seamless integration with Sage Intacct. We understand your frustration with not being able to use APS for your full HRIS needs and would love to learn more about how we can help in that area. Our goal is to provide a comprehensive solution for all your payroll and HR needs. We appreciate your business and would be happy to follow up with you to discuss any specific challenges you are facing. Thank you for choosing APS!

AM
Allison M.
Hr director
Mid-Market (51-1000 emp.)
"Easy to Navigate and Finds What I Need Fast"
4.5/5
What do you like best about APS?

Easy to navigate site to find what I need Review collected by and hosted on G2.com.

What do you dislike about APS?

I have not had any issues with APS since using it Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

Allison, thank you for sharing your positive experience with APS! We're thrilled to hear that you find our site easy to navigate and efficient at helping you find what you need quickly. We're glad to be able to provide a seamless experience for accessing employee pay stubs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Efficient Payroll Management with Excellent Support"
5/5
What do you like best about APS?

I like APS for its efficiency and the ease of finding out problems if I run into any. It's great to get answers to problems in a short period of time, which is important for me when I'm on a time crunch. Review collected by and hosted on G2.com.

What do you dislike about APS?

N/a Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

Hi! Thank you for sharing your positive experience with APS! We are thrilled to hear that you find our payroll management system efficient and our support excellent. Providing quick and effective solutions to our customers is always our top priority. If you ever encounter any issues or have any questions in the future, please don't hesitate to reach out to us. We are here to help and ensure your experience with APS continues to meet your expectations. Thank you for choosing APS for your payroll needs!

Charlotte M.
CM
Charlotte M.
Head of Specialist Projects
Insurance
Mid-Market (51-1000 emp.)
"Great for HR Tasks for American Based Companies"
3.5/5
What do you like best about APS?

APS offers a comprehensive platform for key HR tasks and processes. Whilst at MasterControl, APS was used briefly in the EMEA region but predominantly in the NA region.

It helped to streamline activities such as benefit enrolment and tracking, payroll services, and time logging.

The Payroll portion of the APS platform was particularly beneficial in supporting colleagues with logging annual leave requests (or PTO in America), as well as logging any absence days for sickness.

** Please note that I no longer work at MasterControl and cannot provide a screenshot to verify or confirm business usage.** Review collected by and hosted on G2.com.

What do you dislike about APS?

For the EMEA region, the APS platform did not meet the requirements for long term, successful adoption as most options were more targeted towards an American demographic.

The EMEA team transitioned to Breathe HR whilst American colleagues continued with APS.

** Please note that I no longer work at MasterControl and cannot provide a screenshot to verify or confirm business usage.** Review collected by and hosted on G2.com.

Response from Hope Dasher of APS

Thank you for taking the time to share your experience with APS. We’re glad to hear that our platform helped streamline HR and payroll tasks for your North American teams, especially with benefits enrollment, time tracking, and PTO management.

We appreciate your feedback regarding use in the EMEA region. APS is designed primarily for U.S.-based organizations, but insights like yours help us better understand the needs of global teams as we continue to enhance our platform.

We wish you continued success in your current role and appreciate your thoughtful review of your time using APS!

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Everything I need in an ATS and fantastic customer service"
4/5
What do you like best about APS?

Thier customer support is truly one of a kind - their response time is quick and their representatives are very knowledgeable on many topics. Many times we have had to get certain things up and running quickly when a new employee starts or leaves and they have always been available to help guide us, even through the initial set up. They have helped us resolve tax issues that had gone on for months, adjust settings and guide us on what steps to take to do it on our side and have answered compliance questions for us. Overall, they are the biggest selling point. Also, I really appreciate the new user interface, it's easier to use and visually appealing. Review collected by and hosted on G2.com.

What do you dislike about APS?

Not as many customizations as other ATS's - certain things need to be done by the support team - like setting up accruals or adding locations, but it's not as big of hassle because they are quick to respond and make changes on our behalf. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS

Thank you for sharing such thoughtful feedback. We’re so glad to hear that our customer support team has been a reliable resource for your organization and that you’ve found the new user interface easier to navigate. It’s great to know APS has helped streamline your hiring, onboarding, and benefits processes while reducing manual work and errors.

We appreciate your note about customization options and are continuously working to expand flexibility within the system. Your feedback helps us identify where we can improve.

We’re grateful to have you as part of the APS community and look forward to supporting your continued success.

HM
Heather M.
"Efficient Payroll System with Stellar Support"
4/5
What do you like best about APS?

I have experienced great satisfaction with APS due to its reliable and efficient payroll system, which has greatly benefited our organization. Setting it up was straightforward and was accompanied by excellent support. The payroll process runs very smoothly, with no issues, highlighting its reliability. The customer service is exceptional, always being prompt and responsive. Their representatives are consistently knowledgeable, professional, and approachable. I also find the reporting capabilities to be highly useful. Furthermore, APS Hire enhances our onboarding process, integrating well into our workflow. The customer service and the attentive nature of their representatives are factors that would lead me to purchase APS again. Overall, APS stands out as a highly competent and dependable payroll solution. Review collected by and hosted on G2.com.

What do you dislike about APS?

I dislike that we have to submit work tickets for changes that we could potentially handle ourselves. It would be more efficient if we could directly make changes to certain system configurations, such as employee deductions or tax reportings, without needing to go through the ticket submission process. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS

Thank you for sharing your experience! We’re thrilled to hear that APS has provided an efficient and reliable payroll process and that our reporting tools and onboarding features have added value to your organization. Our team takes pride in providing responsive, professional support and making payroll management as seamless as possible.

We appreciate your feedback about configuration updates and are always looking for ways to enhance flexibility while keeping systems secure and compliant. We’re grateful for your partnership and honored to support your continued success!

Verified User in Executive Office
AE
Verified User in Executive Office
Small-Business (50 or fewer emp.)
"Clear, Concise, and Easy to Navigate"
5/5
What do you like best about APS?

I like how clear and concise everything is Review collected by and hosted on G2.com.

What do you dislike about APS?

I wish I knew how to utilize some of it's options Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

Thank you for your positive feedback! We're glad to hear that you find APS clear and concise. To help you better utilize all of APS's options, we offer training sessions and resources to ensure you get the most out of our platform. We understand the importance of accurate employee records and are pleased that APS is helping you in this aspect. If you would like further assistance or have any questions about specific features, please feel free to reach out to our customer support team. We're here to help!