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HP

Heather P.

Payroll Accountant

Enterprise (> 1000 emp.)

7/6/2026

"Best-in-Class Customer Service With Fast, Proactive Support"

5/5

What do you like best about APS?

Customer Service is the best. Anytime we have a questions or problem, we are immediately assigned someone to help, and then kept up with the status until the situation is resolved. Review collected by and hosted on G2.com.

What do you dislike about APS?

More data fields would be helpful for entering information that each of our companies track. Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Heather! We're thrilled to hear that you appreciate our fast and proactive customer service. We understand the importance of timely assistance and effective communication throughout the resolution process.

Your suggestion regarding additional data fields for tracking information is valuable feedback, and we will certainly consider it for future improvements.

We're glad to hear that APS has been beneficial for your onboarding process. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help!

JV

Jamie V.

Senior Sharepoint Consultant

Mid-Market (51-1000 emp.)

3/12/2026

Guest users or non-business users of the software, not included in G2 scores.

"Strong Core Features with Room to Grow"

4/5

What do you like best about APS?

What I like best about APS is the reliability and consistency it provides. The platform is intuitive, easy to navigate, and helps streamline daily tasks without a steep learning curve.

What is most helpful about APS is the efficiency it creates. It reduces manual effort, centralizes important information, and gives clear visibility into processes, which saves both time and resources.

The upsides to using APS are improved productivity, better accuracy, and smoother collaboration. Having a dependable system in place means fewer errors, quicker turnaround, and more confidence in the results. Review collected by and hosted on G2.com.

What do you dislike about APS?

What I dislike about APS is that some features can feel limited or less customizable. While the core functionality is strong, there are times when more flexibility or advanced options would make it even better.

What is least helpful about APS is the occasional learning curve for new users. It may take some time to get familiar with certain workflows or settings before using them effectively.

The downsides to using APS are mainly related to scalability and integration. As needs grow, it would be helpful if APS connected more seamlessly with other tools or offered more advanced reporting options. Review collected by and hosted on G2.com.

What problems is APS solving and how is that benefiting you?

APS is solving the problem of manual, time-consuming processes by automating and centralizing them in one system. This reduces duplicate work, minimizes errors, and makes information easier to access when it’s needed.

It also addresses the challenge of visibility and accountability — giving clear insight into tasks, deadlines, and responsibilities. That makes it easier to stay organized, track progress, and ensure nothing falls through the cracks.

The benefit to me is greater efficiency, accuracy, and peace of mind. I can focus more on higher-value work instead of repetitive tasks, and I know the information I need is reliable and up to date. Review collected by and hosted on G2.com.

Response from Samantha Serigny of APS

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We're thrilled to hear that you find APS reliable, intuitive, and efficient. We understand the importance of flexibility and advanced options, and we're continuously working to enhance our platform's features. Your feedback about scalability and integration is valuable, and we'll take it into consideration for future improvements.

TC

Tara C.

Human resources Manager

Mid-Market (51-1000 emp.)

2/12/2026

"Economical, Straightforward Platform That Keeps Improving"

4/5

What do you like best about APS?

APS is an evolving platform that’s extremely economical for small to midsize businesses. It’s not a flashy platform, but it’s easy to work with and straightforward to use. The newer features that are coming in show a clear desire to keep improving and evolving. The reps are helpful as well. Review collected by and hosted on G2.com.

What do you dislike about APS?

For longtime users, the updates and evolutions aren’t always automatically initiated or clearly surfaced. Features like E-Verify integration, background checks, and benefits management are genuinely helpful, but sometimes you have to ask what’s possible, only to realize it’s already available as a built-in feature. Review collected by and hosted on G2.com.

Response from Samantha Serigny of APS

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Thank you for sharing your positive feedback about APS! We're thrilled to hear that you find our platform economical, straightforward, and continuously improving. We appreciate your comments about our helpful representatives and the value you see in our evolving features.

We understand your concerns about updates not being automatically initiated or clearly surfaced for longtime users. We will work on improving our communication regarding new features and enhancements to ensure all users are aware of the available functionalities.

If you have any specific suggestions or further feedback, please feel free to reach out to us. We are here to assist you and ensure you have a seamless experience with APS. Thank you for choosing us as your workforce management solution!

JH

Jessica H.

Business Operations & Financial Administrator

Small-Business (50 or fewer emp.)

7/9/2026

"Makes Onboarding a Breeze with Time-Saving, Budget-Friendly Reporting"

5/5

What do you like best about APS?

It make my job easy and the reports are just what I am looking for. It fits well in our budget as well as saves time on processing. APS connects to Verified First for background checks and electronic signatures making onboarding a breeze. Review collected by and hosted on G2.com.

What do you dislike about APS?

When creating a payroll batch it is a little difficult to move to the next step without a button that says next after entering the first bit of information. Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Jessica. We really appreciate you sharing your positive experience with APS! We're thrilled to hear that our platform has made your job easier and provided the reports you need while staying within your budget. We appreciate your feedback regarding the payroll batch process and will definitely look into improving the user experience in that area. It's great to know that APS has helped streamline your onboarding process and eliminated the need for additional staff for payroll and HR management. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We're here to help!

NS

Natasha S.

Assistant Director VELA

Small-Business (50 or fewer emp.)

7/14/2026

"Helpful Birthday & Anniversary Tracking, but Payroll Has Too Many Steps"

3.5/5

What do you like best about APS?

I like that it shows birthdays and anniversaries Review collected by and hosted on G2.com.

What do you dislike about APS?

I with it was easier to complete payroll. There shouldn’t be so many steps Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Natasha! We're thrilled to hear that you find our birthday and anniversary tracking helpful. We understand your concerns about the payroll process being too complex. We are constantly working on improving our system to make it more user-friendly. Your input is valuable to us, and we will consider your suggestions to streamline payroll processes. If you have any further suggestions or need assistance with anything else, please don't hesitate to reach out.

MW

Morgan W.

Executive Assistant to the CEO

Small-Business (50 or fewer emp.)

7/7/2026

"User-Friendly Software with Helpful, Real-Person Support"

5/5

What do you like best about APS?

The software is user-friendly, and they also have a support line you can call to talk to a real person. Review collected by and hosted on G2.com.

What do you dislike about APS?

So far, I haven’t encountered anything I dislike about it. Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Morgan! We are thrilled to hear that you find our software user-friendly and appreciate our real-person support. We are committed to providing excellent customer service and are delighted that it has been beneficial to you. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We are here to help and support you every step of the way. Thank you for choosing APS!

DG

Dava G.

Production Manager

Mid-Market (51-1000 emp.)

7/6/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

Guest users or non-business users of the software, not included in G2 scores.

"Great Customer Service and an Easy-to-Navigate Platform"

4.5/5

What do you like best about APS?

Customer service has been great. For the most part, the platform is user-friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about APS?

The benefits section can be difficult to use. Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Dava! We're thrilled to hear that you find our customer service great and our platform easy to navigate. We appreciate your feedback on the benefits section and will work to improve its usability. We're glad that APS helps you stay organized and run reports efficiently. If you have any specific suggestions for the benefits section or any other features, please feel free to share them with us. We're here to assist you further and ensure you have a seamless experience with APS.

CK

Christine K.

Accounting Controller

Mid-Market (51-1000 emp.)

11/12/2014

"Exceeds our Expectations"

5/5

What do you like best about APS?

The customer service from APS is by far the best I have ever received. When I switched to a new job I convinced my new company to take APS on as our payroll provider. The individual attention that we received during implementation, along with the continued support we received from our dedicated account team is wonderful. Review collected by and hosted on G2.com.

What do you dislike about APS?

One of the downsides of APS is the limited customization of reports. Many times, the reports I need are a combination of multiple reports that are unable to be merged. Review collected by and hosted on G2.com.

Recommendations to others considering APS:

If you are considering APS Payroll Solution I strongly suggest choosing them. They have met all of our needs, as well as continued to check on our progress in order to determine how they can help us better utilize the system to its full potential. Review collected by and hosted on G2.com.

What problems is APS solving and how is that benefiting you?

Onboarding is one of our major challenges and APS has been able to help reduce the number of employees that were overlooked due to the nuances of our company. We have been able to onboard new staff in a much more efficient and streamlined way than before. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS

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Thank you so much, Christine! We truly appreciate your continued trust in APS and are thrilled to hear that our team has exceeded your expectations. It means a lot that you not only had a great experience at your previous company but also brought APS with you to your new role — that’s the highest compliment we could receive.

We’re also grateful for your feedback about report customization. Our product team is always looking for ways to make reporting more flexible and user-friendly, and insights like yours help guide those improvements.

We’re so glad APS has helped make your onboarding process more efficient, and we look forward to continuing to support you and your team!

RM

Regina M M.

Chief Operations Officer

Small-Business (50 or fewer emp.)

7/7/2026

"A Kinder Platform Experience Than Before"

5/5

What do you like best about APS?

Their platform is much kinder than prev. Review collected by and hosted on G2.com.

What do you dislike about APS?

Nothing that I can think of at this time Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Regina. We're thrilled to hear that you find our platform kinder and more user-friendly. We're committed to providing a seamless experience for our customers. It's great to hear that our Time and Attendance features and payroll processing have helped save time and reduce staff frustration. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and support you every step of the way!

MB

Mari B.

Mid-Market (51-1000 emp.)

7/6/2026

"Intuitive, But Session Timeout is Annoying"

4.5/5

What do you like best about APS?

I use APS to look up HR and Benefit records and I really like its ease of use. Review collected by and hosted on G2.com.

What do you dislike about APS?

I don't like that it logs me out after one hour of non-use. I wish I could stay logged in continuously because I generally use it for information or benefits entry which isn't constant. Review collected by and hosted on G2.com.

Response from Trevor Lisa of APS

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Hi, Mari! We're glad to hear that you find APS easy to use for accessing HR and Benefit records. We understand that the session timeout can be inconvenient for your workflow. We appreciate your suggestion for continuous login and will share it with our development team for consideration. In the meantime, if you encounter any other issues or have further feedback, please feel free to reach out to us. We're here to assist you and ensure your experience with APS is as seamless as possible.