Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Human Resource Coordinator"
4/5
What do you like best about APS?

I like how it integrates with QB and I love that someone is always available to help out when needed. I love that I am able to store document within the platform. Review collected by and hosted on G2.com.

What do you dislike about APS?

I think the downside would be some of the steps inside of software to navigate. I I don't have to many things I do not like about APS. I like APS for payroll Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you for your feedback! We’re so glad to hear APS has been easy to use and that our team’s support has been helpful. We appreciate your note about navigation and will pass that along as we continue improving the platform. Thanks for being part of the APS community!

BT
Brenda T.
Stewardship Executive Admin
Small-Business (50 or fewer emp.)
"APS Makes Payroll Process Easier"
4.5/5
What do you like best about APS?

APS has great customer service. They are quick to respond to questions.

It is easy to get information from the system.

Changes are easy to make to employees.

APS takes care of payroll taxes.

APS integrates with our accounting software. Review collected by and hosted on G2.com.

What do you dislike about APS?

ESelfServe still has some glitches, especially the mobile app. These can be worked around, especially if you use the desktop app. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you, Brenda! We're so glad APS has helped simplify your payroll process and save time, especially with payroll taxes and paychecks off your plate. We also appreciate your feedback on the mobile app, and we’ll continue improving the experience for you and your team. Thanks again for being a part of the APS family!

CL
Colleen L.
Director People and culture
Small-Business (50 or fewer emp.)
"User-friendly platform"
3/5
What do you like best about APS?

APS offers a user-friendly platform, and one of the things I appreciate most is the ease of running payroll—it’s efficient and straightforward. The HR Hire and Onboarding is also efficient for the entire team. Review collected by and hosted on G2.com.

What do you dislike about APS?

However, there are a few areas that could use improvement. The report outputs are not as flexible or intuitive as I’d like, making it harder to get the data in the format I need. Additionally, the benefits administration functionality has some limitations, particularly the lack of support for passive enrollment, which would make annual enrollment much smoother. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you for sharing your experience and thoughtful feedback!

We’re glad to hear that you find APS user-friendly and that our payroll, hiring, and onboarding tools are supporting your team’s efficiency. It’s great to know these features are making a positive impact on your day-to-day operations.

We also appreciate you highlighting areas for improvement. Report customization and benefits administration are both areas we continue to enhance based on client feedback like yours. We’re committed to delivering a solution that evolves with your needs and ensures a better experience for your entire team.

Thank you for being a valued APS customer!

Vijay K.
VK
Vijay K.
Associate Consultant
Mid-Market (51-1000 emp.)
"Makes payroll easier for our Orginization"
4/5
What do you like best about APS?

It makes it easy to manage payroll, time tracking, and reports without switching between different tools. The layout is simple, clean and user friendly. Review collected by and hosted on G2.com.

What do you dislike about APS?

It was a bit confusing to use at first. It took some time to learn where everything was. Some of the reports can be hard to customize. I wish there were more clear options or examples. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you for the great feedback! We're happy to hear APS is helping streamline your payroll, time tracking, and reporting.

We understand the initial learning curve and appreciate your note about report customization. We're always working to make things even easier and more intuitive.

Thanks again for being part of the APS community!

EL
Edwin L.
HR Specialist
Small-Business (50 or fewer emp.)
"I would say that it has been great."
4/5
What do you like best about APS?

How responsive they are. I have dealt with companies on the larger end and they never have anyone dedicated to us as a client. We get the same team every call and they don't miss a beat. Even with the small stuff, they treat every inquiry with care and consideration. Review collected by and hosted on G2.com.

What do you dislike about APS?

I'd say the app can be flunky here and there and some features could be a little better designed. For example having a separate log in for my employee account and my admin account is a little excessive. I wish I could toggle between them. Also the bill increasing over time, though they were upfront about it, I fail to see the need for it. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thanks so much for your thoughtful review, Edwin! We're thrilled to hear that your experience with our support team has been so positive—providing consistent, personalized service is something we take great pride in. We also appreciate your honest feedback about the app and login experience. Your input helps us continue to improve, and we’ll be sure to pass this along to our product team. We’re grateful to be your payroll partner and glad we can help simplify how you pay your team!

Mary K.
MK
Mary K.
Marketing
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"APS"
5/5
What do you like best about APS?

Neat organized payroll solution solution software. Easy to use and manage and cuts payroll processing time in half when using this software. Functional and very efficient, user friendly. Review collected by and hosted on G2.com.

What do you dislike about APS?

It can be confusing to learn at first for beginners who haven’t used APS payroll software before. Customizing reports can be difficult task for first time users. Review collected by and hosted on G2.com.

Response from Samantha Serigny of APS
Edit edit

We're thrilled to hear that APS is helping you efficiently manage payroll and minimize processing time. We understand that learning new software can be overwhelming. Your feedback is important to us as we strive to continually enhance the user experience with APS.

Amalfi P.
AP
Amalfi P.
HR
Small-Business (50 or fewer emp.)
"HR"
3.5/5
What do you like best about APS?

All-in-one platform inwhere I can do my job posting, hiring and also keep all my employees information and also do Payroll.An all-in-one platform where I can post jobs, hire employees, manage employee information, and handle payroll. Review collected by and hosted on G2.com.

What do you dislike about APS?

Time clock malfunctions. I constantly have issues with the time clock as it does not always work properly, and I have to constantly be on the phone with the support team. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you for sharing your experience, Amalfi! We're glad to hear that having everything in one platform helps streamline your HR and payroll tasks. We're sorry to hear about the time clock issues you've been experiencing—our team is here to support you, and we’ll be sure to share this feedback internally as we continue improving. We appreciate your partnership!

RR
Renee R.
Controller
Mid-Market (51-1000 emp.)
"APS is the best payroll service out there"
5/5
What do you like best about APS?

APS customer service is top notch and the reason I have used them over and over through the years. I've used them working for different types of companies and would never recommend any other payroll service. Review collected by and hosted on G2.com.

What do you dislike about APS?

The least helpful thing about APS is using the service is not always intuitive. Navigation is difficult and I have to reach out to customer service for too many things. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thank you, Renee! We're honored to have earned your trust across multiple companies and truly appreciate your continued support. Your feedback on navigation is noted, and we're always working to make the platform more intuitive.

Thank you for being a valued APS customer!

Verified User in Hospital & Health Care
GH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"g2 APS Review"
4/5
What do you like best about APS?

Good UI for users and a very accessible dashboard. The software automation saves time and I enjoy the self-serving aspect that APS offers, allowing me to take control. Review collected by and hosted on G2.com.

What do you dislike about APS?

Struggled with the learning curve a bit, and maximizing the potential of the software such as uploading documents in bulk. Maybe providing some more detailed trainings could help Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thanks so much for your review! We're glad to hear you're enjoying the UI and time-saving features—it's great to know APS is helping you stay in control of your HR tasks.

We appreciate the feedback on the learning curve and bulk uploads. We're always working to improve training resources and will keep your suggestions in mind.

Thanks again for being part of the APS community!

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Seamless payment service"
4/5
What do you like best about APS?

Great and intuitive UI great cross border support. Good for personalized fees and dedicated customer support services.

Good for international business Review collected by and hosted on G2.com.

What do you dislike about APS?

Support can be better. Looks like they may improve and have been consistently improving however technical and on call support can be better. Product enhancements are not very frequent. Review collected by and hosted on G2.com.

Response from Hope Dasher of APS
Edit edit

Thanks for sharing your feedback! We’re glad you’ve found our UI, cross-border support, and personalized service helpful. We also appreciate your notes on support and updates—our team is working to make these even better.

Your input helps us continue improving, and we’re grateful you took the time to share it.