I think that the Automated AI interview capability allows us to provide a standardized way to interview candidates and have all candidates on a level playing field since they are asked the same questions. Also, it streamlines the interview process by wedding out candidates so that interviewers can save time by just reviewing their Alex AI interview data and making an informed decision ion asto whether to continue to the next steps in our interview process. Review collected by and hosted on G2.com.

If there are system issues, I can reach out the their support team via email but they are not responsive in real time. It may take a few hours to have the issues resolved. Also, there is no telephone support. Review collected by and hosted on G2.com.

The product feels uniquely tailored for HR compliance and does a fantastic job of creating a human-like experience for candidates. In addition, the team at Alex AI has been very supportive and receptive to feedback, which makes it feel like a true partnership. Review collected by and hosted on G2.com.

There isn’t anything I dislike or see as a downside. That said, there’s an opportunity for Alex AI to ask deeper follow-up questions and more critically assess candidates. It has improved over time, and I’m confident it will continue to get better. Review collected by and hosted on G2.com.

It’s a highly customizable solution that helps remove inherent bias. The technology sits at the top of the candidate journey and helps cut through the noise. I’ve been impressed by how the product continues to evolve over time. Review collected by and hosted on G2.com.

The pace of change and how those changes are communicated and adopted can be very fast, which can unintentionally create gaps. Review collected by and hosted on G2.com.

The ability to augment our team's capacity. Review collected by and hosted on G2.com.

Candidates have to complete a separate interview for each role, which can be off-putting and time consuming. Review collected by and hosted on G2.com.

Resume fit score. I like how intsead of going one by one I can now look at the resume fit score and save so much time Review collected by and hosted on G2.com.

Cheating detection is not always accurate. I also wish they could automatically blur the background of the video interviews since the candidates don't always know how to do it Review collected by and hosted on G2.com.

The amount of time it saves from reviewing and screening candidates. Review collected by and hosted on G2.com.

Candidates are hesitant to interview through an AI bot. Review collected by and hosted on G2.com.

I like that it can score candidates based on their resumes. Review collected by and hosted on G2.com.

Sometimes the page takes a minute to load. Review collected by and hosted on G2.com.

I love how easy it is to add job descriptions. The process is logical and user-friendly, and Alex always interprets my notes accurately. Review collected by and hosted on G2.com.

If I were to change anything, I’d make the auto-reject process a bit easier to use, and, whenever possible, include more specific feedback for candidates. Review collected by and hosted on G2.com.

The customization of their platform to make it fit into our workflows. Review collected by and hosted on G2.com.

it removes the human element of the initial screen of candidates, which has its downfall. Review collected by and hosted on G2.com.

Saves us a lot of time and helps us to quickly identify top talent. Review collected by and hosted on G2.com.

They have been making updates throughout our time using it so I don't have any critiques that they haven't fixed. Review collected by and hosted on G2.com.