I’ve enjoyed giving candidates the chance to showcase their fit and qualifications for the role beyond what’s on their resume. I also like that it’s fully integrated with our ATS, which makes the data easy to access and search later for future reference. Review collected by and hosted on G2.com.

Many times, when something is new or unfamiliar, candidates are naturally a bit hesitant. As a result, navigating pushback and resistance from candidates can feel cumbersome at times. I wonder if giving them some sort of visibility into the grading would be helpful, so they can see whether or not they’re qualified after the interview. Maybe it doesn’t need to be too detailed, but some general feedback could go a long way. Review collected by and hosted on G2.com.

We use Alex AI for our higher-volume recruiting roles, and it’s been excellent for sorting and filtering large candidate pools. The automated screening saves our team hours each week and helps us prioritize the most relevant candidates faster. A big unexpected benefit has been the consistency in screening criteria, which improves fairness and efficiency across our process. Review collected by and hosted on G2.com.

While Alex AI is very effective for high-volume screening, it still requires human oversight. Like most AI-driven tools, it can occasionally miss strong candidates with unconventional backgrounds or non-standard resumes, so we treat it as an efficiency tool rather than a replacement for recruiter judgment. Additionally, ongoing configuration and tuning are important to ensure filters align with evolving role requirements and client needs. Review collected by and hosted on G2.com.

Alex AI has helped me reduce time I personally spend screening candidates. This has helped me free up my workday and Alex's tone and capabilities are so strong, it sometimes feels as if the candidate doesn't even know its AI, thats how genuine and real it sounds. Review collected by and hosted on G2.com.

Currently the issues we are having is with Alex integration into our CRM (Tracker). Although the team has been super responsive with helping us build out these features. Review collected by and hosted on G2.com.

Alex AI has been an invaluable asset to our team. It has significantly improved our efficiency, delivered stronger and more actionable key metrics, and truly transformed our staffing operations. By streamlining processes and enhancing visibility into performance data, Alex AI has given our team the freedom to focus on high-priority initiatives, ultimately driving better results and given our recruiters a valuable tool to find the best candidates. Review collected by and hosted on G2.com.

I haven’t experienced any downsides while using ALEX AI. Review collected by and hosted on G2.com.

The people at Alex.ai have been incredible to work with from beginning to end. They are truly open to hearing our ideas about their product and releasing new products and features that make Alex AI a truly great solution for Orange Tree Staffing. Review collected by and hosted on G2.com.

We have not experienced any downsides. When we have questions about the product and our configuration, they are quick to help us. Review collected by and hosted on G2.com.

Alex is an intelligent AI interviewer. We are impressed with this service and would recommend it. It works better the more you bend and work with it to customize interview kit questions to get the best results to get the best scores for inbound applicants being rated by Alex or taking the interview with Alex. Alex's corporate team takes our feedback really well and implements it immediately into their roadmap to fit our needs as s staffing firm. Review collected by and hosted on G2.com.

Alex is building the plane while flying it, like most tech and AI startups so you have to be patient, work through issues as a team, collaborate with them and tell your users that they will have the give the product time to get to the best place it can be so its most effective. We have a low conversion rate of candidates that take the AI interview, not the Alex's fault, we are a bit early to the game of AI interviewing, but in a few years time, the job application world will probably have every candidate prescreened through AI and it will become more common. The training/implementation/adoption help of the tool could have been stronger, we leaned heavily on our internal trainer to help us roll it out. Review collected by and hosted on G2.com.

What really stood out is that Alex does not replace recruiters. It makes strong recruiters better. The platform helps us increase candidate throughput while maintaining quality. It gives our team structured, job relevant insight before a human conversation even begins. That saves time, improves submission quality, and allows our recruiters to focus on relationship building, client strategy, and closing.

We have seen measurable improvements in speed to submission, candidate engagement, and overall workflow efficiency. More importantly, our recruiters trust it. That was the true test. Review collected by and hosted on G2.com.

There is nothing much to dislike. Alex often makes changes and updates to the platform without letting the user base know. Review collected by and hosted on G2.com.

I use it mostly to build test candidates knowledge in the technical areas that we need. I build questionnaires with progressing levels of difficulty, and the AI is able to adapt and skip tougher questions if the candidate is unable to answer simpler questions. It makes it easier and faster for me to review their answers and check if they are reading from a prompt or answering truthfully. Review collected by and hosted on G2.com.

I have two main complaints. The first is that interviews can feel very fast paced. If the candidate needs a minute or two to think about an answer, they usually don't get it. Alex prompts the user immediately after less than 10 seconds to ask if they are still there. That can be very distracting and annoying. Secondly, the pacing of the voice can feel quite unnatural. I have noticed many situations in which Alex took weird pauses in the middle of a question that make it sound like the prompt ended when it hadn't, yet. Review collected by and hosted on G2.com.

User-friendly and very customizable with our ATS. The workflow was easy to set up, and it took very little time to tailor it to fit our recruiting process. Overall, it’s been a good addition to the team. Review collected by and hosted on G2.com.

I wouldn’t say there’s anything to dislike, but I’d love to see it keep a history for returning candidates and provide a better experience if they’re interviewing again with Alex (aka Raya). Review collected by and hosted on G2.com.

Great product. The AI is very humanlike. The support team is very responsive. The integration with Bullhorn is great. The team, all the way up to the founder are generally interested in your feedback and suggestions. Review collected by and hosted on G2.com.

The lack of participation by the candidate base. (currently running in the mid 20% levels). I think it will take some time until the candidate base is generally accustomed to interviewing with an AI Agent. Review collected by and hosted on G2.com.