[ Appy Pie Reviews ](https://www.g2.com/products/appy-pie/reviews) [ Appy Pie Reviews ](https://www.g2.com/products/appy-pie/reviews) # Appy Pie Features ##### ## Platform (13) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (5) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Show More ##### ## User Interface Design (4) WYSIWYG Editor Provides the ability to drag-and-drop elements into the application to customize interface. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. App Templates Provides base-level application templates to build atop and customize for specifc users and actions. Workflow Management Allows the creation ofpage sequences, forms, and libraries for users navigating the application. Show More ##### ## Data Control (6) Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Show More ##### ## Publishing (3) Application Deployment Releases the application for access on desktop or mobile devices. Platform Compatibility Lets users build cross-platform applications or provide specific templates for different device types. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Show More ##### ## Self-Service Experience (5) Knowledge Base Provides a repository of information that can be used by those seeking support. Searchable Articles Makes articles in the knowledge base searchable on the web. Community Forums Enables users to engage with other users to solve common issues. Mobile Optimization Optimizes the customer self-service experience on mobile devices Personalization Gives the user targeted, personalized results based on their activity or preferences Show More ##### ## Self-Service Platform (4) Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Automation Automates some or all operation related tasks Artificial Intelligence Utilizes artificial intelligence to improve workflows or customer experiences Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools Show More ##### ## Communication (5) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Customizations (4) Templates Provides ready-made templates for simplified website creation. Drag and Drop Allows users to drag and drop items and content to customize their site's look. HTML Input Permits HTML-savvy administrators to input code to uniquely customize their website. Domain Name Offers customers the option to purchase a unique domain name. Show More ##### ## Growth (5) SEO Provides insight into words that would increase search engine optimization. Site Analytics Gives users insight into unique pageviews, subscribers, location of viewers, etc. Marketing Tools Provides tools that aid in user marketing efforts. E-Commerce Allows users to turn their website into an online store by offering e-commerce capabilities. Hosting Hosts domains within the tool. Show More ##### ## Content (4) Email Integrations Provides an email for users to field communication within their website builder too. Content Management Manages content such as blogs, marketing tools, newsletters, etc. Permissions Allows administrators to create role or password-based permissions to ensure users see only what they should see. WordPress Tool Website Builder Show More ##### ## Design (4) Templates - Mobile E-Commerce Include templates that non-technical users can use to create apps Versions - Mobile E-Commerce Allows users to create versions of the same app, such as user version and admin version Testing - Mobile E-Commerce Provide features to test apps and identify potential issues before launch Multichannel - Mobile E-Commerce Simulate real-life scenarios for app testing Show More ##### ## Personalization (4) Branding - Mobile E-Commerce Helps users align with the company brand guidelines Localization - Mobile E-Commerce Deliver localization features such as multi-language or multi-currency management Digital Content - Mobile E-Commerce Manage content such as images, videos, or documents used to create apps Geofencing - Mobile E-Commerce Target users with personalized content based on their locations Show More ##### ## Analysis (3) Dashboards - Mobile E-Commerce Track app performance using personalized dashboards User Behavior - Mobile E-Commerce Monitor app user behavior and identify trends or challenges Sales - Mobile E-Commerce Analyze sales volumes and amounts by product, type of user, channel, etc. Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Development (7) Real-Time Integration Supports event or transaction based integrations that react to changes in real-time API Designer Provides a web-based interface for designing, documenting, and testing APIs. Flow Designer Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface. Pre-Built Connectors Facilitiates API development and integrations with prebuilt connectors, templates, and examples. Custom Connectors Provides the ability to create connectors from existing services and APIs in catalog. Reusable connectors Provides prebuilt, reusable connectors and workflows for all user integration requirements. Multi - tenant architecture Enables multiple tenants (customers) to securely share physical computing resources. Show More ##### ## Management (5) Monitoring & Notification Console for monitoring resource utilization, system health, ability to start and stop processes, etc. Routing And Orchestration Enables data routing on configuration basis and management of complex workflows through an orchestration engine. Data Mapping Facilitates to and fro data map according to the data model between applications/web services. Data Transformation Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system. API Management Supports and oversees the management of API products across their full lifecycle Show More ##### ## Security (3) Data Encryption Employs data encryption both at rest and in transit. Security Standards Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data. Communication Protocol Supports secure communication protocols like FTPS, SFTP etc Show More ##### ## Integration Options (4) Data Virtualization Integrates data from disparate sources, without physical data movement Managed File Transfers Provides one or more methods to securely transfer data from one location to another through a network Big Data Processing Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase) EDI Provides Integrations to EDI service providers. Show More ##### ## Support (1) Customer Support Customer Support Show More ##### ## Deployment (2) Hybrid Supports deployment of integration apps both on-premisis and cloud environments/ Cloud to Cloud Supports deployment of integration apps to a managed cloud environment Show More ##### ## Functionality (4) App complexity Allows users to create complex applications with rich features. App Variety Allows users to create a wide variety of application types. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. Application Templates Provides base-level application templates to build atop and customize for specifc users and actions. Show More ##### ## Generative AI (12) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Image Provides the ability to generate images from a text prompt. AI Text-to-3D Provides the ability to generate 3D renderings from a text prompt. Show More ##### ## Agentic AI - Drag and Drop App Builder (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - No-Code Development Platforms (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Photo Editing (1) Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Customer Self-Service (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Editor - Low-Code Mobile App Builder (3) Hardware Support Enables apps to be compiled without requiring specialized hardware Visual UI Builder Provides a drag-and-drop, graphical, or other intuitive interface to design mobile app screens and layouts Real-time Preview Allows instant previews of app changes on iOS and Android devices or simulators. Show More ##### ## Deployment - Low-Code Mobile App Builder (3) Source Code Export Allows developers to export and edit the underlying source code Infrastructure Provides cloud-based build services or integrates with CI/CD pipelines Publishing Supports publishing apps directly to Apple App Store and Google Play Store Show More ## Top-Rated Alternatives [ ![AppMySite](https://images.g2crowd.com/uploads/product/hd_favicon/b87bdb44fbea17eb597abf9a18d04ee4/appmysite.svg "AppMySite") AppMySite 4.2/5(426) ](https://www.g2.com/products/appmysite/reviews) [ ![Buildfire](https://images.g2crowd.com/uploads/product/hd_favicon/bc01aff77b44687a3f79a18acfc83d44/buildfire.svg "Buildfire") Buildfire 4.7/5(197) ](https://www.g2.com/products/buildfire/reviews) [ ![Zapier](https://images.g2crowd.com/uploads/product/hd_favicon/09b983be128970316413d9f835f337b5/zapier.svg "Zapier") Zapier 4.5/5(2,085) ](https://www.g2.com/products/zapier/reviews) [ View All Alternatives ](https://www.g2.com/products/appy-pie/competitors/alternatives) Appy Pie Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a0c0df848f7bec900334406179f9beaf/bubble.png "Product Avatar Image") Bubble 4.4/5(166) [ Compare Now ](https://www.g2.com/compare/appy-pie-vs-bubble) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0c91e6a4db95b9d023f3dd9ee57dfb80/buildfire.png "Product Avatar Image") Buildfire 4.7/5(197) [ Compare Now ](https://www.g2.com/compare/appy-pie-vs-buildfire) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f972a2c87e06845d7e603ede176c7bc7/appsheet.png "Product Avatar Image") AppSheet 4.8/5(405) [ Compare Now ](https://www.g2.com/compare/appsheet-vs-appy-pie) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Website Builder ](https://www.g2.com/categories/website-builder)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service) [ Chatbots ](https://www.g2.com/categories/chatbots)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Photo Editing ](https://www.g2.com/categories/photo-editing)[ No-Code Development Platforms ](https://www.g2.com/categories/no-code-development-platforms)[ iPaaS ](https://www.g2.com/categories/ipaas)[ Drag and Drop App Builder ](https://www.g2.com/categories/drag-and-drop-app-builder)[ Mobile E-Commerce ](https://www.g2.com/categories/mobile-e-commerce)[ Low-Code Mobile App Builder ](https://www.g2.com/categories/low-code-mobile-app-builder) Show More ##### Explore More [ ai writing platforms ](https://www.g2.com/discussions/best-ai-writing-platforms)[ What low-code machine learning platforms work best for manufacturing or supply chain companies that want demand forecasting without building custom models from scratch? ](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-best-for-manufacturing-or-supply-chain-companies-that-want-demand-forecasting-without-building-custom-models-from-scratch)[ Which employee recognition tools meet SOC 2 or GDPR compliance standards for companies in regulated industries or with EU-based employees? ](https://www.g2.com/discussions/which-employee-recognition-tools-meet-soc-2-or-gdpr-compliance-standards-for-companies-in-regulated-industries-or-with-eu-based-employees) [ What platform supports multi-country lease compliance standards? ](https://www.g2.com/discussions/what-platform-supports-multi-country-lease-compliance-standards)[ Best all-in-one webinar platform ](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[ Pros and Cons Details ](https://www.g2.com/products/appy-pie/reviews?qs=pros-and-cons) Show More [ ai writing platforms ](https://www.g2.com/discussions/best-ai-writing-platforms)[ What low-code machine learning platforms work best for manufacturing or supply chain companies that want demand forecasting without building custom models from scratch? ](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-work-best-for-manufacturing-or-supply-chain-companies-that-want-demand-forecasting-without-building-custom-models-from-scratch)[ Which employee recognition tools meet SOC 2 or GDPR compliance standards for companies in regulated industries or with EU-based employees? ](https://www.g2.com/discussions/which-employee-recognition-tools-meet-soc-2-or-gdpr-compliance-standards-for-companies-in-regulated-industries-or-with-eu-based-employees) [ What platform supports multi-country lease compliance standards? ](https://www.g2.com/discussions/what-platform-supports-multi-country-lease-compliance-standards)[ Best all-in-one webinar platform ](https://www.g2.com/discussions/best-all-in-one-webinar-platform)[ Pros and Cons Details ](https://www.g2.com/products/appy-pie/reviews?qs=pros-and-cons)