--- title: Application Ticket Classification Reviews meta_title: 'Application Ticket Classification Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Application Ticket Classification works for a business like yours. date_modified: '2024-10-06' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Application Ticket Classification Reviews **Vendor:** Mphasis **Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) ## About Application Ticket Classification A high frequency of issues can generate an overwhelming number of application tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task - [View Application Ticket Classification pricing details and edition comparison](https://www.g2.com/products/application-ticket-classification/reviews?open_modal_url=%2Fproducts%2Fapplication-ticket-classification%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fapplication-ticket-classification%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+19%3A19%3A27+-0500&secure%5Bsession_id%5D=20262e63-2f0d-4cf4-8ef2-46ce3eb3bd3e&secure%5Btoken%5D=cba00093ddcfc59bac354859b8af282b4c4108cc7c3cee1a259434e820dd06d5&format=llm_user) ## Application Ticket Classification Features **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration