--- title: Application Ticket Classification Reviews meta_title: 'Application Ticket Classification Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Application Ticket Classification works for a business like yours. date_modified: '2024-10-06' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Application Ticket Classification Reviews **Vendor:** Mphasis **Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) ## About Application Ticket Classification A high frequency of issues can generate an overwhelming number of application tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task - [View Application Ticket Classification pricing details and edition comparison](https://www.g2.com/products/application-ticket-classification/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+06%3A47%3A09+-0500&secure%5Bsession_id%5D=475534b0-bb28-4d6a-b717-33b5c3c683cd&secure%5Btoken%5D=42870574193be44dde8f8ecc0f13f31198d24483f1f0bb486f524e41ad1b6839&format=llm_user) ## Application Ticket Classification Features **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration