What do you like best?
Appirio's US based teams are great. Very knowledgable and working to provide top notch solutions to meet our business needs. Although not necessarily a large Salesforce or Appirio customer, we did receive a level of attention and support that a large customer would receive. The sales staff and analytical staff listened to our needs and requirements including project needs such as cost containment and timing. The project management staff worked closely with us to ensure we were meeting requirements and balancing all other project requirements. They also joining out best practices and solution alternatives to customization requests. Review collected by and hosted on G2.com.
What do you dislike?
While we needed to use off-shore resources to contain costs, it was my least favorite part of using Appirio. They did deliver features as promised and as defined at time of submission. The US team did a very good job of abstracting us away from the off-shore resources, but after we started deeper review of the off-shore developed code, we found some items of concern. This is not a reason to not use their off-shore resources, but should be a warning to monitor the output closely, specifically in terms of maintainability if you desire your company's development team to take ownership as we did. Review collected by and hosted on G2.com.
Appirio Reviews
Describe the project or task the provider helped with:
Salesforce roll out Review collected by and hosted on G2.com.
What do you like best?
The assistance for the sales team was the most helpful, they were able to learn new programs to assist them in their daily tasks Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Salesforce CRM support and development for our community. Review collected by and hosted on G2.com.
What do you like best?
Appirio's UI design approach is commendable. Includes use of web components and lightning components. Offered Einstein services for the sales cloud. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Our team needed a cost effective solution to carry out a project and they were able to lead us to it through multiple strategies that improved worker and customer experiences. I really felt that they took a lot of effort into helping us deliver results and really worked to make sure that we understood everything that they were doing along the whole process. Review collected by and hosted on G2.com.
What do you like best?
They offered cost effective solutions that really minimized cost and delivered right solutions for our team/ They led us to it without compromising the time that it took for us to understand the whole process. That is why I think they are special and a game changer. I recommend them for your customer relationship management needs. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
I worked with them on a 11 months implementation project .. It was a great experience. They were on top of the things and fast turn arounds. But, Whenever we had performance issues in the managed package down the road, Its always challenging to even reach a contact and have them engaged to even look for.
So, Learned the hard way, to get a good support contract in place. Review collected by and hosted on G2.com.
What do you like best?
Marching-ahead guiding the whole team towards the milestone. Review collected by and hosted on G2.com.
What do you like best?
We had utilized other support partners for our Workday implementations and weren't satisfied with the level of expertise or the end-result in our Workday tenant. When we looked at other provides for implementing our phase 2 and 3 implementations we selected Appirio and were so satisfied that we transitioned with their cloud-support services. In addition we have completed an SOW's for an implementation for a recent France acquisition. We have two designated Workday professionals at our organization so resources are limited. Appirio has truly partnered with us in both urgent cases as well as new configurations. They feel a part of the Rosetta Stone family and take our concerns to heart. Review collected by and hosted on G2.com.
What do you dislike?
They recently started providing some off-shore support and at times we struggle with the lag-time in responses and the time-zone differences when testing in our sandbox tenant. We are currently looking at alternate solutions like sandbox exemptions and other options. Appirio is very receptive to the feedback and is working to address. Review collected by and hosted on G2.com.
What do you like best?
They worked well with our lack of established processes, documentation, and business ownership. Hard working team. Acknowledged and attempted to correct not having assigned anyone with even average salesforce.com (SFDC) knowledge/experience to our 4 month implementation project 3-4 weeks before go live. Project manager had some good project management experience and helped us stay the course as best we could. Review collected by and hosted on G2.com.
What do you dislike?
Lack of SFDC experience/knowledge across the entire team. As an administrator with 3+ years of experience doing smaller implementations and managing multiple small instances I was by far the most knowledgeable person on either Appirio or our side of the project.
They never once asked to see our previous CRM.
The company themselves have some great employees, with high levels of SFDC knowledge, skills, and experience. I was very surprised that there wasnt a better strategy for some of the greener folks (everyone on our team) to access this in some way. Knowledgebase, etc. They seemed to just post questions to a message board and waited for responses most of the time.
Informed us early on in the project that SFDC wouldnt let you have more than 7 roles total. Put us down a path of trying to change our 100+ global roles to fit within this, until I joined the project (about halfway through) and informed the team that this wasnt true. Review collected by and hosted on G2.com.
What do you like best?
Innovative and highly collaborative env among peers. Best offshore team I ever encountered. Topcoder's crowdsourcing is the icing on the cake. Review collected by and hosted on G2.com.
What do you dislike?
With its growth which also impact some of the founding values. Review collected by and hosted on G2.com.
What do you like best?
The folks at Appirio are extremely knowledgable and insightful. They take the time to understand your need and provide options on solutions to meet those needs. Review collected by and hosted on G2.com.
What do you dislike?
I have not come across a negative aspect in my interactions Review collected by and hosted on G2.com.
What do you like best?
We've used Appirio as a Salesforce.com professional services partner for the last year. We've done very large, strategic projects with Appirio and they have delivered on-time and on-budget with high quality work. The people are top notch and they are great to work with. Review collected by and hosted on G2.com.
What do you dislike?
Appirio is a premium partner, so as a result they are not the low-cost salesforce.com services provider, but they are worth the money. Review collected by and hosted on G2.com.
What do you like best?
Appirio has expertise that goes beyond their core competency in cloud computing applications. This uniquely positions them to help when integration to legacy systems is required. Review collected by and hosted on G2.com.
What do you dislike?
Can be pricey, though they delivered on time and on budget. Review collected by and hosted on G2.com.
