Appirio Reviews & Product Details

Sr. Business Consultant
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They worked well with our lack of established processes, documentation, and business ownership. Hard working team. Acknowledged and attempted to correct not having assigned anyone with even average salesforce.com (SFDC) knowledge/experience to our 4 month implementation project 3-4 weeks before go live. Project manager had some good project management experience and helped us stay the course as best we could. Review collected by and hosted on G2.com.

What do you dislike?

Lack of SFDC experience/knowledge across the entire team. As an administrator with 3+ years of experience doing smaller implementations and managing multiple small instances I was by far the most knowledgeable person on either Appirio or our side of the project.

They never once asked to see our previous CRM.

The company themselves have some great employees, with high levels of SFDC knowledge, skills, and experience. I was very surprised that there wasnt a better strategy for some of the greener folks (everyone on our team) to access this in some way. Knowledgebase, etc. They seemed to just post questions to a message board and waited for responses most of the time.

Informed us early on in the project that SFDC wouldnt let you have more than 7 roles total. Put us down a path of trying to change our 100+ global roles to fit within this, until I joined the project (about halfway through) and informed the team that this wasnt true. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I wouldn't not recommend them as I have heard of some great work they have done. It just wasnt done for us. Just be very aware of the team you are getting ahead of time. DO NOT expect that you will be getting their A-Team. I would ask for a portfolio for each member of prior experience on Salesforce.com and within the specific role that person will be undertaking on your project. You might even see if they have any referrals that include the folks that will be assigned to work with you. Review collected by and hosted on G2.com.

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Appirio Overview

What is Appirio?

Appirio, a Wipro Company, develops modern business applications for enterprise companies and delivers the tools they need to attract top talent, boost collaboration, and deliver exceptional customer experiences. Our experience-led strategy focuses on the four pillars of success: implementation success, user success, operational success, and financial success to close the value gap and to ensure customers realize the full value of their technology investments. Appirio, founded in 2006, is a global strategic partner of Salesforce and long-time Google partner who has helped over 3,000 enterprises adopt effective cloud-based solutions across industries, including Healthcare & Life Sciences, Banking, Higher Education, Manufacturing, and Retail. We are invested in building industry-focused accelerators that improve time to value and are repeatedly recognized as a key partner in innovation by Salesforce and among the best places to work across the globe.

Appirio Details
Website
Product Description

Salesforce Consulting and Implementation Services.


Seller Details
Seller
Wipro
Ownership
WIT
Company Website
Year Founded
1945
HQ Location
Bangalore, India
Total Revenue (USD mm)
$8,476
Twitter
@Wipro
493,360 Twitter followers
LinkedIn® Page
www.linkedin.com
228,460 employees on LinkedIn®

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Appirio Reviews

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National account manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Salesforce roll out Review collected by and hosted on G2.com.

What do you like best?

The assistance for the sales team was the most helpful, they were able to learn new programs to assist them in their daily tasks Review collected by and hosted on G2.com.

What do you dislike?

Some topics were vague, and more teaching should have been implemented for individuals that are not computer savvy. Different levels of teaching would have been helpful Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

It is helpful and very educational when learning new programs. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are solving a tracking problem, and we have been able to track the progress of the business since using Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Salesforce CRM support and development for our community. Review collected by and hosted on G2.com.

What do you like best?

Appirio's UI design approach is commendable. Includes use of web components and lightning components. Offered Einstein services for the sales cloud. Review collected by and hosted on G2.com.

What do you dislike?

As the support is offered in different time zones, they might take a little longer than you expected in reverting back. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

UX design approach for the community. Review collected by and hosted on G2.com.

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PN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Our team needed a cost effective solution to carry out a project and they were able to lead us to it through multiple strategies that improved worker and customer experiences. I really felt that they took a lot of effort into helping us deliver results and really worked to make sure that we understood everything that they were doing along the whole process. Review collected by and hosted on G2.com.

What do you like best?

They offered cost effective solutions that really minimized cost and delivered right solutions for our team/ They led us to it without compromising the time that it took for us to understand the whole process. That is why I think they are special and a game changer. I recommend them for your customer relationship management needs. Review collected by and hosted on G2.com.

What do you dislike?

There was not anything much that we disliked except for they could have charged us less. But for the results that we got, everything that we spent was worthwhile, They are truly a nice company that helped us meet our needs and delivered effective solutions indeed. I recommend them for your needs too. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I do highly recommend. Review collected by and hosted on G2.com.

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PC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

I worked with them on a 11 months implementation project .. It was a great experience. They were on top of the things and fast turn arounds. But, Whenever we had performance issues in the managed package down the road, Its always challenging to even reach a contact and have them engaged to even look for.

So, Learned the hard way, to get a good support contract in place. Review collected by and hosted on G2.com.

What do you like best?

Marching-ahead guiding the whole team towards the milestone. Review collected by and hosted on G2.com.

What do you dislike?

Support structure and the response wasn't great after the implementation has started... Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Support structure needs to be part of the contract with clear terms.. Review collected by and hosted on G2.com.

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HRIS Business Analyst
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We had utilized other support partners for our Workday implementations and weren't satisfied with the level of expertise or the end-result in our Workday tenant. When we looked at other provides for implementing our phase 2 and 3 implementations we selected Appirio and were so satisfied that we transitioned with their cloud-support services. In addition we have completed an SOW's for an implementation for a recent France acquisition. We have two designated Workday professionals at our organization so resources are limited. Appirio has truly partnered with us in both urgent cases as well as new configurations. They feel a part of the Rosetta Stone family and take our concerns to heart. Review collected by and hosted on G2.com.

What do you dislike?

They recently started providing some off-shore support and at times we struggle with the lag-time in responses and the time-zone differences when testing in our sandbox tenant. We are currently looking at alternate solutions like sandbox exemptions and other options. Appirio is very receptive to the feedback and is working to address. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I would ask to meet your project team to see if the team's qualifications meet your expectations in advance just as I would any other vendor-relationship. Review collected by and hosted on G2.com.

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Vice President - IT, Applications
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Appirio's US based teams are great. Very knowledgable and working to provide top notch solutions to meet our business needs. Although not necessarily a large Salesforce or Appirio customer, we did receive a level of attention and support that a large customer would receive. The sales staff and analytical staff listened to our needs and requirements including project needs such as cost containment and timing. The project management staff worked closely with us to ensure we were meeting requirements and balancing all other project requirements. They also joining out best practices and solution alternatives to customization requests. Review collected by and hosted on G2.com.

What do you dislike?

While we needed to use off-shore resources to contain costs, it was my least favorite part of using Appirio. They did deliver features as promised and as defined at time of submission. The US team did a very good job of abstracting us away from the off-shore resources, but after we started deeper review of the off-shore developed code, we found some items of concern. This is not a reason to not use their off-shore resources, but should be a warning to monitor the output closely, specifically in terms of maintainability if you desire your company's development team to take ownership as we did. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you are experienced in Salesforce deployment or development, just make sure you communicate your expectations of coding style during negations. If you are just getting started with Salesforce, work with the Appirio sales staff to find the right project manager to fit your needs and you can communicate well with. Don't be afraid to ask to interview key project members to ensure you are comfortable working with them. After all, they are becoming an extension of your salesforce staff.. Review collected by and hosted on G2.com.

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PI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The way it eases user's experience in filling out the timesheet application is the best. The UI is user friendly and simple. Review collected by and hosted on G2.com.

What do you dislike?

Manager approval process could be improved. Review collected by and hosted on G2.com.

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Sr. Manager, Data Strategy and Architecture | Member of Architecture Review Board
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Innovative and highly collaborative env among peers. Best offshore team I ever encountered. Topcoder's crowdsourcing is the icing on the cake. Review collected by and hosted on G2.com.

What do you dislike?

With its growth which also impact some of the founding values. Review collected by and hosted on G2.com.

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PF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The folks at Appirio are extremely knowledgable and insightful. They take the time to understand your need and provide options on solutions to meet those needs. Review collected by and hosted on G2.com.

What do you dislike?

I have not come across a negative aspect in my interactions Review collected by and hosted on G2.com.

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Vice President
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We've used Appirio as a Salesforce.com professional services partner for the last year. We've done very large, strategic projects with Appirio and they have delivered on-time and on-budget with high quality work. The people are top notch and they are great to work with. Review collected by and hosted on G2.com.

What do you dislike?

Appirio is a premium partner, so as a result they are not the low-cost salesforce.com services provider, but they are worth the money. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I cannot speak about Appirio on the Workday side, but they are top-notch on the Salesforce.com consulting and implementation side of their business. Since they are growing quickly, make sure they staff projects with trusted resources. Review collected by and hosted on G2.com.

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CIO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Appirio has expertise that goes beyond their core competency in cloud computing applications. This uniquely positions them to help when integration to legacy systems is required. Review collected by and hosted on G2.com.

What do you dislike?

Can be pricey, though they delivered on time and on budget. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Due the usual PS firm diligence, and make sure you are comfortable with your Appirio tem. Review collected by and hosted on G2.com.

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PC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

great consulting firm with high quality expertise and professionalism. Pleasure to work with Review collected by and hosted on G2.com.

What do you dislike?

n/a Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Great company Review collected by and hosted on G2.com.

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