Its friendly to used, easy to understand and navigate. Review collected by and hosted on G2.com.

NOTHING, to be honest it is helpful to gather information that I needed in Appfolio Review collected by and hosted on G2.com.

Rent payments are straightforward, and it’s easy to communicate with tenants. Review collected by and hosted on G2.com.

Inability to mass text ALL tenants in a portfolio. Inability to transfer tenants to new properties if they move to one property to the next within our system. Review collected by and hosted on G2.com.

EVERYTHING, THE PROCESSING OF APPLICATIONS, TO THE SMART BILL FEATURE AND HOW EVERYTHING IS SO STREAM LINED AND USER FRIENDLY Review collected by and hosted on G2.com.

The AI support isn't my favorite thing but honestly could be worse. Review collected by and hosted on G2.com.

AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using it for guest cards, work orders, rental apps, and some reports. I'm looking forward to seeing what else AppFolio is capable of. Review collected by and hosted on G2.com.

Some features of the rental application cannot be modified. I wish it would not allow applicants to move forward with each step of the application process without all information needed (for instance occupant relationship or requiring address and contact info for an emergency contact). I'd also like to see a waitlist application feature as well. Review collected by and hosted on G2.com.

I love all the features AppFolio Property Manager offers, and I especially love the team I get to work with. The resident portal provides residents with a one-stop shop for their renting experience. I find it very user-friendly. Having all documentation in one program helps with time management, and the cost and tools offered through AppFolio, along with their team, were key reasons for switching from Yardi. Review collected by and hosted on G2.com.

I think the maintenance call center could be improved by having more knowledge about maintenance in general. I'd also like to see improvements in the criminal search functionality. Review collected by and hosted on G2.com.

Easy to use and understand. Can be connected with other software's. Performs well rounded tasks, and price is fair. Community help is a great resource and they are integrating AI in a way that is easy to use. Review collected by and hosted on G2.com.

The commercial side of things is not as complex. Billing is inconvenient for billing vendors or other entities that may need a one time fee but are not tenants. Review collected by and hosted on G2.com.

I like being able to upload items, handle simple maintenance tasks and work orders, and access the ledgers for residents. Review collected by and hosted on G2.com.

It’s frustrating that I can’t add multiple people to a single guest card. Also, when scheduling people for tours, there isn’t an option to note that they’ve already toured or to record the date they came. Review collected by and hosted on G2.com.

It is a complete software package that provides us with end to end management of the homes in our portfolio. This includes easy management of our trust accounts along with maintenance, tenant and owner management plus it has robust reporting. Customer service has been easy and great for us as well. Review collected by and hosted on G2.com.

I would like to see a little more openness when it comes to integrating with other software without charging a fee. I think AppFolio needs to make some better investments in improving the maintenance piece to better compete with some of the other 3rd party maintenance software companies. Review collected by and hosted on G2.com.

Guest card update feature and application tools and tenant profile Review collected by and hosted on G2.com.

Having to schedule a meeting to fix a issue days later sometimes Review collected by and hosted on G2.com.

The Appfolio property manager has several features to help organize and access tenant and prospective tenant information. I use the site to communicate, draft notices and leases, track maintenance, and manage unit turns. There is also a feature for screenings and income verifications, which makes my job much easier. Everything is all-inclusive, and I utilize the site daily. It is very user-friendly, simple, and the layout is visually appealing as well. If I am unable to find something, I can search for help or reach out to customer support directly in Appfolio. We are using Appfolio to streamline our paperless process and are implementing the app for our residents. Review collected by and hosted on G2.com.

There is no option available for screening non-citizen applicants. This is essential for the demographics of our property. We have many prospective tenants who have work permits or are in the process of obtaining their citizenship or green card, and we cannot screen them properly. Currently, we use an outside source for these screenings but would like to have the capability to do so within AppFolio Property Manager. Review collected by and hosted on G2.com.