Its very user friendly. If you make a mistake on something, its easy to fix it too. Its easy to move through. Review collected by and hosted on G2.com.

I don't like that it doesn't spell check. When youre using the texting feature, I type it in an email to make sure I have my spelling correct then I paste it to the chat or text Im doing in appfolio Review collected by and hosted on G2.com.

I find AppFolio Property Manager to be a fantastic resource for centralizing all aspects of property management. It's great for handling communication with tenants, leasing, maintenance, billing, and communication with property owners—all in one place. I love how easy it is to use and how it keeps all the data in one place. The initial setup was fast and simple, making the transition smooth. Having used other property management software like Yardi, I must say AppFolio is far better. Review collected by and hosted on G2.com.

I wish that there was a way to link Tenant Tech with AppFolio Property Manager. It would be great if there was more integration between other programs like Tenant Tech. I wish you could add attachments at the top as well as the bottom of the page. Review collected by and hosted on G2.com.

I like how easy it is to track keys and renewals and leases with AppFolio Property Manager. I love having the ability to make folders in the attachments section, which helps me organize renewal information separately from other attachments. I also appreciate that it's always easy to get help when needed. The ability to log keys and track who has them along with viewing the history is extremely helpful. Handling renewals is a primary responsibility for me, so ease and efficiency in this area is crucial. Additionally, the transition to using AppFolio was easy. Review collected by and hosted on G2.com.

The lockbox log could be improved and sending renewal offer letters could be faster. Review collected by and hosted on G2.com.

I like how AppFolio Property Manager keeps everybody on one page. It helps the office with billing and scheduling, and then it keeps all the residents notified so they know when we're coming. It also gives me a clear vision of what I'm doing that day or that week. Setting it up was super easy, and I never had to redo it again. It always remembers who I am, and I've only had to reset my password once or twice in the two and a half years I've been using it. Review collected by and hosted on G2.com.

Sometimes the AI will make a work order seem critical and urgent when it’s really not but better safe than sorry Review collected by and hosted on G2.com.

I like that AppFolio Property Manager constantly improves its software by offering more features that make things easier over time. It helps me recall information about properties or the people we work with, making it easier to find information. Using the reports to track data and changes is also beneficial. Additionally, switching to AppFolio was a breeze since it is very easy to use, and new staff can pick it up quickly. The initial setup process was pretty easy too; we provided the data, and they were able to transfer the information seamlessly. Review collected by and hosted on G2.com.

Our state requires the tax form called the certificate of rent paid to be sent to tenants. Although AppFolio has made some improvements, we would find it easier if there was another option to include for tenants. For example, currently, there is an option to categorize a tenant as financially responsible or other occupant. However, this does not work well with the CRP program. And it would be beneficial to add another category for dependents. Review collected by and hosted on G2.com.

I like that AppFolio Property Manager is accessible either via phone or web, which makes it easy for me to reach out to my residents, especially with the text tool. This is super handy in case of emergencies or when I need to contact them after hours, using a text number provided through AppFolio. It's also very useful for communicating with residents who might be at work or school and can't answer the phone. I believe the text tool really enhances communication, and everything being in one base helps minimize the amount of tools needed. I also find the setup very easy, with step-by-step tools to manage the program and useful information updates on the AppFolio website. Review collected by and hosted on G2.com.

One thing that could be improved is the text blast feature. Unlike the email blast, which allows you to send messages by building, the text option only lets you send messages to the entire community. It would be better if the text blast could be individualized by building. Review collected by and hosted on G2.com.

I like the portability of AppFolio Property Manager because it allows me to look things up on a real-time basis without having to wait until I get back to the office. I also appreciate that it stores all my transactions with homeowners, whether it be a simple text or an exchange of information using email. Having that information readily available saves me time and helps me to be accurate about things that occurred in the past. The initial setup was quick, taking me about five minutes to figure out, and I had a knowledgeable person to turn to if I got stuck. Review collected by and hosted on G2.com.

I don't have any issues with AppFolio Property Manager. Though, maybe a feature where information can be available on an offline basis could be useful. Review collected by and hosted on G2.com.

I use AppFolio Property Manager as an all-in-one command center to streamline my portfolio. Its comprehensive automation features, like online rent collection and one-click vacancy posting, have stabilized cash flow and reduced administrative busywork. The user-friendly interface is intuitive, allowing new staff to learn quickly, and the mobile app enables my team to handle inspections and work orders in the field. Having a single source for accounting, maintenance, and leasing gives me complete visibility into my portfolio's health at a glance. The transition from PropertyBoss to a modern, cloud-native platform allowed better remote work capabilities and a more mobile-friendly interface, which have been a game-changer for our efficiency and ability to scale without adding administrative headcount. Additionally, AppFolio's dedicated onboarding team and a comprehensive library of training videos helped smooth out the learning curve drastically. Review collected by and hosted on G2.com.

While the software is powerful, the reporting features can be somewhat rigid, often requiring me to export data to Excel to manipulate it for the specific custom views I need. Additionally, customer support can be difficult to reach quickly during peak times, which is frustrating when we are dealing with time-sensitive accounting issues. Finally, the cost structure, particularly the monthly minimums and onboarding fees, creates a high barrier to entry that feels expensive for the smaller properties in our portfolio. Review collected by and hosted on G2.com.

AppFolio is easy to use, intuitive, and provides a solid platform for managing my day-to-day responsibilities. As a Business Development Manager, I primarily use it to generate and manage management agreements, and it works very well for that purpose.

While I’m not heavily involved on the tenant side, from the owner and onboarding perspective the system is efficient, well-organized, and supports my workflow effectively. Review collected by and hosted on G2.com.

From my role on the business development side, I don’t use every feature in the platform, so some tools are outside my day-to-day workflow rather than a drawback of the system itself. Review collected by and hosted on G2.com.

I like that AppFolio Property Manager is incorporating more AI-based modules, which makes my job more efficient and allows me to focus more on accounting tasks. I appreciate that I can access support fairly quickly and speak to a human when I need to. I also enjoy the search feature, which allows me to access multiple results for one inquiry, making my job more time-efficient. Review collected by and hosted on G2.com.

I don't like that reports in AppFolio don't include any formulas when you go to export them. There are also some small glitches that I'd like to see less of. In certain modules, the program doesn't register the first letter you type, so you have to type it twice. We also have glitches when trying to log in and AppFolio tells us it can't log us in. Review collected by and hosted on G2.com.