--- title: AppFolio Reviews meta\_title: 'AppFolio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1035 reviews by the users' company size, role or industry to find out how AppFolio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1035 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### AppFolio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [(364 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [(142 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews) Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [(122 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews) Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [(118 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews) Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [(110 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews) Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [(145 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews) Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [(61 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews) Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews) Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews) Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [(33 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AppFolio ##### 1. Ease of Use Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [ See 364 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews) See Related User Reviews ![Angie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie F.") AF Angie F. Small-Business (50 or fewer emp.) 3.5/5 "Very professional" What do you like about AppFolio? For the most part. There is never customer service by phone available to help. SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you like about AppFolio? We are now using it to advertise our vacancies - I like that it also integrates into other rental sites once the ad is live, such as apartments.com, Z ##### 2. User-Friendly Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [ See 142 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews) See Related User Reviews ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you like about AppFolio? Its very user friendly and Faster service and easier digital interactions improve tenant satisfaction and retention ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Awesome and User-Friendly Program!" What do you like about AppFolio? AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using ##### 3. Features Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [ See 122 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Condo Management with Key Email & Reporting Features" What do you like about AppFolio? I like being able to email an entire association at the same time with AppFolio Property Manager. I also appreciate how easy it is to compile and send ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.") CC Cami C. Mid-Market (51-1000 emp.) 3.5/5 "Good. Needs more interactive options." What do you like about AppFolio? It has options that are very useful for property management. ##### 4. Property Management Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [ See 118 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews) See Related User Reviews EL Erin L. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use" What do you like about AppFolio? I like the updated CRM for prospects. Easy to look at all the information a prospect provided, view all conversations (text & email) and view note ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.") CC Cami C. Mid-Market (51-1000 emp.) 3.5/5 "Good. Needs more interactive options." What do you like about AppFolio? It has options that are very useful for property management. ##### 5. Customer Support Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [ See 110 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews) See Related User Reviews AM allyson m. Small-Business (50 or fewer emp.) 5.0/5 "GREAT & SIMPLE" What do you like about AppFolio? It has it all in one place no more needing to open up different softwares for rent, appliances, work orders, etc. it is all in one place. ![Saniyah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniyah M.") SM Saniyah M. 4.0/5 "Efficient Leasing with Fast Response but Needs Better Email Integration" What do you like about AppFolio? I like the fast responses that AppFolio Property Manager provides. They help me keep track of what prospects need attention, making the leasing proces ### 5 Cons or Disadvantages of AppFolio ##### 1. Missing Features Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [ See 145 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Condo Management with Key Email & Reporting Features" What do you dislike about AppFolio? I would like to be able to email all my associations at once - for example, if I am going away for vacation, I'd like to send one email blast to my en SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ##### 2. Poor Customer Support Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [ See 61 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews) See Related User Reviews ![Crystal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal G.") CG Crystal G. Small-Business (50 or fewer emp.) 5.0/5 "Solid Accounting You Can Rely On" What do you dislike about AppFolio? Customer service can be lacking - I do not like the move to chat only and miss the email chain. Need more options for various ideas, like multiple lay HI Hutch I. 3.0/5 "Comprehensive Tool with Challenging Support" What do you dislike about AppFolio? The accounting can be incredibly cumbersome, not intuitive, and difficult. Their support team is the worst - everything routes back to chat and you fr ##### 3. Inadequate Reporting Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [ See 39 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews) See Related User Reviews SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do ##### 4. Limited Customization Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [ See 39 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews) See Related User Reviews SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ![Rodeo Isaac D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodeo Isaac D.") RD Rodeo Isaac D. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Property Management Made Efficient with Automation" What do you dislike about AppFolio? One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learnin ##### 5. Poor Reporting Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [ See 33 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews) See Related User Reviews ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do SS Sam S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Resident Texting and Read Receipts for Emails" What do you dislike about AppFolio? The only downside is figuring out which reports show what I’m looking for, since they’re different from the other program we used. ![Karen E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen E.") KE Karen E. Customer Service Enterprise (\> 1000 emp.) 4/14/2026 "INFORMATION STORAGE" 5/5 What do you like best about AppFolio? Its friendly to used, easy to understand and navigate. Review collected by and hosted on G2.com. What do you dislike about AppFolio? NOTHING, to be honest it is helpful to gather information that I needed in Appfolio Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It can easily store properties that we managed, no longer ,managed too. As well as transactions previously paid and unpaid balances. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tori T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tori T.") TT Tori T. Property Manager Small-Business (50 or fewer emp.) 4/15/2026 "Straightforward Rent Payments and Easy Tenant Communication" 5/5 What do you like best about AppFolio? Rent payments are straightforward, and it’s easy to communicate with tenants. Review collected by and hosted on G2.com. What do you dislike about AppFolio? Inability to mass text ALL tenants in a portfolio. Inability to transfer tenants to new properties if they move to one property to the next within our system. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Track payments + record keeping Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Calie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calie G.") CG Calie G. Property Manager Small-Business (50 or fewer emp.) 4/21/2026 "Streamlined, User-Friendly Processing with Smart Bill" 5/5 What do you like best about AppFolio? EVERYTHING, THE PROCESSING OF APPLICATIONS, TO THE SMART BILL FEATURE AND HOW EVERYTHING IS SO STREAM LINED AND USER FRIENDLY Review collected by and hosted on G2.com. What do you dislike about AppFolio? The AI support isn't my favorite thing but honestly could be worse. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? They are always solving and improving the app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 2/5/2026 "Awesome and User-Friendly Program!" 5/5 What do you like best about AppFolio? AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using it for guest cards, work orders, rental apps, and some reports. I'm looking forward to seeing what else AppFolio is capable of. Review collected by and hosted on G2.com. What do you dislike about AppFolio? Some features of the rental application cannot be modified. I wish it would not allow applicants to move forward with each step of the application process without all information needed (for instance occupant relationship or requiring address and contact info for an emergency contact). I'd also like to see a waitlist application feature as well. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? So far, I'm not having any issues with the features we are using. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BM Becky M. 1/29/2026 "Comprehensive Features with User-Friendly Setup" 5/5 What do you like best about AppFolio? I love all the features AppFolio Property Manager offers, and I especially love the team I get to work with. The resident portal provides residents with a one-stop shop for their renting experience. I find it very user-friendly. Having all documentation in one program helps with time management, and the cost and tools offered through AppFolio, along with their team, were key reasons for switching from Yardi. Review collected by and hosted on G2.com. What do you dislike about AppFolio? I think the maintenance call center could be improved by having more knowledge about maintenance in general. I'd also like to see improvements in the criminal search functionality. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager consolidates all documentation, aiding in time management and streamlining our entire business, including accounting and leasing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 4/14/2026 "Easy to Use, Fair Pricing, and Helpful Community Support" 5/5 What do you like best about AppFolio? Easy to use and understand. Can be connected with other software's. Performs well rounded tasks, and price is fair. Community help is a great resource and they are integrating AI in a way that is easy to use. Review collected by and hosted on G2.com. What do you dislike about AppFolio? The commercial side of things is not as complex. Billing is inconvenient for billing vendors or other entities that may need a one time fee but are not tenants. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Tracking leases, maintenance requests, and 24/7 maintenance support for emergencies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/14/2026 "Easy Uploads, Work Orders, Communication and Resident Ledger Access" 5/5 What do you like best about AppFolio? I like being able to upload items, handle simple maintenance tasks and work orders, and access the ledgers for residents. Review collected by and hosted on G2.com. What do you dislike about AppFolio? It’s frustrating that I can’t add multiple people to a single guest card. Also, when scheduling people for tours, there isn’t an option to note that they’ve already toured or to record the date they came. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It helps me keep track of my residents and makes sure I stay on track with everything I need to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robert D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert D.") RD Robert D. President / Principal Property Manager Small-Business (50 or fewer emp.) 2/14/2023 "Absolutely Critical to the Success of our Property Management Company" 5/5 What do you like best about AppFolio? It is a complete software package that provides us with end to end management of the homes in our portfolio. This includes easy management of our trust accounts along with maintenance, tenant and owner management plus it has robust reporting. Customer service has been easy and great for us as well. Review collected by and hosted on G2.com. What do you dislike about AppFolio? I would like to see a little more openness when it comes to integrating with other software without charging a fee. I think AppFolio needs to make some better investments in improving the maintenance piece to better compete with some of the other 3rd party maintenance software companies. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It enables us to easily manage and track the properties in our management portfolio. The marketing syndication is great as we have 1 click syndication to dozens of rentals sites. Review collected by and hosted on G2.com. Show More Response from Sammi Beach of AppFolio [Editedit](https://www.g2.com/survey_responses/appfolio-review-7713358/official_response/edit) Hi Robert! Thank you for taking the time to leave a review and for your feedback regarding AppFolio Stack - we appreciate all feedback and share with the appropriate teams. Thank you for sharing your sentiment around the marketing process we are so happy to be able to save you and your team time! 10/14/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charisma Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charisma Q.") CQ Charisma Q. Property Assistant Manager Mid-Market (51-1000 emp.) 4/14/2026 "Guest Card Updates and Tenant Profiles Make Leasing Easier" 5/5 What do you like best about AppFolio? Guest card update feature and application tools and tenant profile Review collected by and hosted on G2.com. What do you dislike about AppFolio? Having to schedule a meeting to fix a issue days later sometimes Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Great tools and a supportive team. It’s been easy to figure out solutions that help our tenants. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 1/30/2026 "All-in-One Property Management That Makes Tenant Work Easy" 5/5 What do you like best about AppFolio? The Appfolio property manager has several features to help organize and access tenant and prospective tenant information. I use the site to communicate, draft notices and leases, track maintenance, and manage unit turns. There is also a feature for screenings and income verifications, which makes my job much easier. Everything is all-inclusive, and I utilize the site daily. It is very user-friendly, simple, and the layout is visually appealing as well. If I am unable to find something, I can search for help or reach out to customer support directly in Appfolio. We are using Appfolio to streamline our paperless process and are implementing the app for our residents. Review collected by and hosted on G2.com. What do you dislike about AppFolio? There is no option available for screening non-citizen applicants. This is essential for the demographics of our property. We have many prospective tenants who have work permits or are in the process of obtaining their citizenship or green card, and we cannot screen them properly. Currently, we use an outside source for these screenings but would like to have the capability to do so within AppFolio Property Manager. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Increasing communication with our residents and tracking the progress of maintenance work orders has improved our efficiency, which will help with resident retention. We are able to send notifications when requests are scheduled and completed, along with follow-up reminders. Review collected by and hosted on G2.com. 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