--- title: AppFolio Reviews meta\_title: 'AppFolio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1035 reviews by the users' company size, role or industry to find out how AppFolio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1035 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### AppFolio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [(364 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [(142 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews) Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [(122 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews) Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [(118 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews) Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [(110 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews) Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [(145 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews) Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [(61 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews) Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews) Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews) Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [(33 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AppFolio ##### 1. Ease of Use Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [ See 364 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews) See Related User Reviews ![Angie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie F.") AF Angie F. Small-Business (50 or fewer emp.) 3.5/5 "Very professional" What do you like about AppFolio? For the most part. There is never customer service by phone available to help. SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you like about AppFolio? We are now using it to advertise our vacancies - I like that it also integrates into other rental sites once the ad is live, such as apartments.com, Z ##### 2. User-Friendly Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [ See 142 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews) See Related User Reviews ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you like about AppFolio? Its very user friendly and Faster service and easier digital interactions improve tenant satisfaction and retention ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Awesome and User-Friendly Program!" What do you like about AppFolio? AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using ##### 3. Features Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [ See 122 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Condo Management with Key Email & Reporting Features" What do you like about AppFolio? I like being able to email an entire association at the same time with AppFolio Property Manager. I also appreciate how easy it is to compile and send ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.") CC Cami C. Mid-Market (51-1000 emp.) 3.5/5 "Good. Needs more interactive options." What do you like about AppFolio? It has options that are very useful for property management. ##### 4. Property Management Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [ See 118 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews) See Related User Reviews EL Erin L. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use" What do you like about AppFolio? I like the updated CRM for prospects. Easy to look at all the information a prospect provided, view all conversations (text & email) and view note ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.") CC Cami C. Mid-Market (51-1000 emp.) 3.5/5 "Good. Needs more interactive options." What do you like about AppFolio? It has options that are very useful for property management. ##### 5. Customer Support Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [ See 110 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews) See Related User Reviews AM allyson m. Small-Business (50 or fewer emp.) 5.0/5 "GREAT & SIMPLE" What do you like about AppFolio? It has it all in one place no more needing to open up different softwares for rent, appliances, work orders, etc. it is all in one place. ![Saniyah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniyah M.") SM Saniyah M. 4.0/5 "Efficient Leasing with Fast Response but Needs Better Email Integration" What do you like about AppFolio? I like the fast responses that AppFolio Property Manager provides. They help me keep track of what prospects need attention, making the leasing proces ### 5 Cons or Disadvantages of AppFolio ##### 1. Missing Features Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [ See 145 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Condo Management with Key Email & Reporting Features" What do you dislike about AppFolio? I would like to be able to email all my associations at once - for example, if I am going away for vacation, I'd like to send one email blast to my en SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ##### 2. Poor Customer Support Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [ See 61 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews) See Related User Reviews ![Crystal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal G.") CG Crystal G. Small-Business (50 or fewer emp.) 5.0/5 "Solid Accounting You Can Rely On" What do you dislike about AppFolio? Customer service can be lacking - I do not like the move to chat only and miss the email chain. Need more options for various ideas, like multiple lay HI Hutch I. 3.0/5 "Comprehensive Tool with Challenging Support" What do you dislike about AppFolio? The accounting can be incredibly cumbersome, not intuitive, and difficult. Their support team is the worst - everything routes back to chat and you fr ##### 3. Inadequate Reporting Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [ See 39 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews) See Related User Reviews SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do ##### 4. Limited Customization Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [ See 39 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews) See Related User Reviews SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ![Rodeo Isaac D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodeo Isaac D.") RD Rodeo Isaac D. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Property Management Made Efficient with Automation" What do you dislike about AppFolio? One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learnin ##### 5. Poor Reporting Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [ See 33 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews) See Related User Reviews ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do SS Sam S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Resident Texting and Read Receipts for Emails" What do you dislike about AppFolio? The only downside is figuring out which reports show what I’m looking for, since they’re different from the other program we used. ![Nina L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nina L.") NL Nina L. Property Manager 1/29/2026 "Empowers Tenant and Owner Management" 5/5 What do you like best about AppFolio? I find the owners portals feature really effective. The fact that both owners and tenants portals are in the same database is HUGE for us. The owners love being able to log in to their accounts to see invoicing, billing, requests, etc., all with just a few clicks. Setting up AppFolio Property Manager was easy, and I find the communication between tenants and owners seamless. This was a big improvement over our previous software, which made everything more manual. Review collected by and hosted on G2.com. What do you dislike about AppFolio? It doesn't integrate or have all the bells and whistles as Entrata. A lot of reports and actions Entrata users have are still very manual for us. For example, we're all moving to EZ Turn for turn and inspections. Entrata users have ALL the features, we only have a couple because it's not fully integrated. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager allows easy communication between tenants and owners, with owner portals making it less manual. Owners appreciate accessing invoicing, billing, and requests with just a few clicks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![SN H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SN H.") SH SN H. 1/29/2026 "Streamlined Maintenance with Customization Power" 4.5/5 What do you like best about AppFolio? I use AppFolio Property Manager as a Maintenance Coordinator, and it helps me a lot by allowing me to track my work orders, assign them, and communicate effectively, which really streamlines my work. I like its communication and all-inclusiveness. It also provides recommendations while allowing us to customize, which is great. I use the template creator a lot, and I find it very useful. The setup was also easy, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about AppFolio? When a work order is canceled, it would be nice to auto-generate that note to the text and reflect it in the work order notes. I would also like to be able to view the vendor portals to see what they see; sometimes a visual would be nice to guide and assist in a timely fashion. Additionally, increasing the size of attachments that can be sent in emails would be beneficial. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager helps me track work orders, assign tasks, and communicate effectively. It streamlines my work with its communication features and customizability, like template creation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 10/13/2025 "Simple and Customizable Platform, but Pricey with Limited Bulk Update Options" 2.5/5 What do you like best about AppFolio? LIKES: I like the simplicity of the platform and how easy it is for all users to use, including residents, property, managers, and owners as well. I like that you can customize your leasing templates and work flows. Review collected by and hosted on G2.com. What do you dislike about AppFolio? My dislike would have to be price because there is a big expense that comes with the software additionally, outside of that it’s seems that most of the stacks are required to pay an extra fee. I do feel like the stack should be included in the price point. I don’t like that you cannot do bulk updates for property pages and or unit pages. Additionally, I feel like the stacks that are offered or some of the stacks that are offered are offered because Appfolio does not want to dedicate time to making that product. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? I feel like attention does not need to be let go of the regular work list and replacement of RealmX and I do think that the regular work flows still need much attention. Review collected by and hosted on G2.com. Show More 1/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Noemy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noemy C.") NC Noemy C. 1/29/2026 "Effortless Property Management with Powerful Communication" 5/5 What do you like best about AppFolio? I like that AppFolio Property Manager is user-friendly and has many features that come in handy. I enjoy the ease it provides with online payments for renters, especially since our office isn't open on weekends or holidays. I love the maintenance tracking feature that allows us to see all requests for a property and follow up, minimizing any chance of missing something. Communication is made easy with the ability to update information and send mass messages or emails with just the touch of a button. I also like the well-thought-out and efficient design for users. Through AppFolio, we also use rent check which enhances our inspection process with detailed reports. I often use reports like vacancies and delinquent reports and find them very useful. Review collected by and hosted on G2.com. What do you dislike about AppFolio? I would like more for non-English speakers. We have some Spanish tenants I wish that there was a way to translate messages or documents for them and us. That would be the only thing I would say needs to be added. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager solves communication gaps with renters, offers user-friendly features for maintenance tracking, and facilitates online payments. It makes staying connected with renters easy and efficient, ensuring we don't miss anything. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LJ Lois J. Marketing Manager Small-Business (50 or fewer emp.) 4/9/2026 "Clean, Visually Polished UI" 4/5 What do you like best about AppFolio? How clean the UI is. I like the visuals a lot. Review collected by and hosted on G2.com. What do you dislike about AppFolio? Data is not always consistent. Metrics that show on the 'metrica' page don't always match those shown in Box score or the relevant report, even when date range is identical. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? I like the applications manager a lot. AppFolio also makes it pretty easy to handle the marketing functions by having property/unit pages that I can add lots of information too. I like the integration with Zillow, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jerrika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerrika R.") JR Jerrika R. Administrative Assistant 4/14/2026 "Effortless Communication and Easy Setup with AppFolio" 5/5 What do you like best about AppFolio? I like how AppFolio is very easy to work with and self-explanatory. It's helpful for making guest cards and keeping up with our prospects, solving all communication between us and them. I can see all our listings, which I use a lot to show prospects, do applications, and check the process. The initial setup was VERY easy and self-explanatory. Review collected by and hosted on G2.com. What do you dislike about AppFolio? The suggestion box gets in the way sometimes, but it is helpful. Sometimes it sends suggestions when it's not what I want. I'd prefer if it could be moved to the side of the screen. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio helps us create guest cards and keep up with prospects, solving communication issues between us and them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EL Erin L. Property Manager Mid-Market (51-1000 emp.) 4/22/2025 "Easy to Use" 5/5 What do you like best about AppFolio? I like the updated CRM for prospects. Easy to look at all the information a prospect provided, view all conversations (text & email) and view notes I've made on their file all on 1 page. Review collected by and hosted on G2.com. What do you dislike about AppFolio? Continue to be innovative and come up with user friendly options to make your platform optimal for everyone. :) Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It's nice because I do have access to both of my properties without having to switch in between properties like I've had to do before with Yardi. Review collected by and hosted on G2.com. Show More 3/31/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 1/29/2026 "Keeps Our Property Organized with Clear Work Orders and Financials" 4/5 What do you like best about AppFolio? It helps keep your property organized, with work orders and financial information in a format that we can understand and use to make sense of the community. Review collected by and hosted on G2.com. What do you dislike about AppFolio? There are lots of options, with menus nested in various places because of the complexity of homeowner associations and the related financial and documentation needs. Since there isn’t a single, consistent way to organize everything, we’re often looking things up in the help pages and training materials. With so many menus and functions, it can feel daunting at first, and the learning curve is steep before you really master it. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Financial recording and reporting are the best features I like about AppFolio Property Manager, and there are many ways to slice and dice the data. However, the output isn’t very polished, and there’s no API to extract the data for use elsewhere automatically other than relying on Excel or CSV exports. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lexi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexi H.") LH Lexi H. Leasing Agent Small-Business (50 or fewer emp.) 5/29/2025 "Seamless Navigation and Quick Load Times" 5/5 What do you like best about AppFolio? I have been using AppFolio Property Manager for 4 years, primarily for leasing purposes. One of the features I truly appreciate is how it facilitates communication with tenants and prospects, making this aspect of property management significantly smoother. The software's intuitive nature stands out; it is very easy to navigate, which enhances user experience and efficiency. Additionally, AppFolio Property Manager loads quickly, ensuring that tasks are not delayed by slow system performance. The system is not only easy to navigate but also simple to understand, which greatly benefits both new and seasoned users alike. I also appreciated the seamless initial setup of the software, making the transition process straightforward and hassle-free. This ease of use and effective functionality reveals why I would rate my likelihood to recommend AppFolio Property Manager at a 10. Review collected by and hosted on G2.com. What do you dislike about AppFolio? Sometimes it logs me in and gets stuck on a lease. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager improves communication with tenants and prospects in leasing, is easy to navigate, and loads quickly, enhancing efficiency. Review collected by and hosted on G2.com. Show More 11/10/2025 Current UserValidated ReviewerSource: Organic ![terry c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "terry c.") TC terry c. Property Manager Mid-Market (51-1000 emp.) 4/8/2026 "User-Friendly, Clear, and Easy to Navigate" 5/5 What do you like best about AppFolio? The app is very user friendly and clear and concise. There is no guessing as to how move in and out of the application Review collected by and hosted on G2.com. What do you dislike about AppFolio? I have found no issues that I dislike in this application Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It makes the process from recieving a application on a potiential tenant to finalizing the application smooth. The tenants that we have also have had no issues with using the app once we get them approved. Its very user friendly. Review collected by and hosted on G2.com. 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