--- title: AppFolio Reviews meta\_title: 'AppFolio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1035 reviews by the users' company size, role or industry to find out how AppFolio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1035 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

### AppFolio Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [(364 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews)

Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [(142 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews)

Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [(122 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews)

Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [(118 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews)

Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [(110 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews)

Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [(145 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews)

Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [(61 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews)

Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews)

Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews)

Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [(33 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of AppFolio

##### 1. Ease of Use

Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient.
[
See 364 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Angie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie F.")
AF

Angie F.

Small-Business (50 or fewer emp.)

3.5/5

"Very professional"

What do you like about AppFolio?

For the most part. There is never customer service by phone available to help.

SG

Stacy G.

Small-Business (50 or fewer emp.)

4.5/5

"Best Property Management System"

What do you like about AppFolio?

We are now using it to advertise our vacancies - I like that it also integrates into other rental sites once the ad is live, such as apartments.com, Z

##### 2. User-Friendly

Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient.
[
See 142 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.")
JD

Jerica D.

Small-Business (50 or fewer emp.)

5.0/5

"Very User-Friendly for Monitoring Tenants & Owners"

What do you like about AppFolio?

Its very user friendly and Faster service and easier digital interactions improve tenant satisfaction and retention

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Awesome and User-Friendly Program!"

What do you like about AppFolio?

AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using

##### 3. Features

Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management.
[
See 122 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.")
JH

Jessica H.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Condo Management with Key Email & Reporting Features"

What do you like about AppFolio?

I like being able to email an entire association at the same time with AppFolio Property Manager. I also appreciate how easy it is to compile and send

 ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.")
CC

Cami C.

Mid-Market (51-1000 emp.)

3.5/5

"Good. Needs more interactive options."

What do you like about AppFolio?

It has options that are very useful for property management.

##### 4. Property Management

Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication.
[
See 118 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews)

See Related User Reviews

EL

Erin L.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use"

What do you like about AppFolio?

I like the updated CRM for prospects. Easy to look at all the information a prospect provided, view all conversations (text & email) and view note

 ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.")
CC

Cami C.

Mid-Market (51-1000 emp.)

3.5/5

"Good. Needs more interactive options."

What do you like about AppFolio?

It has options that are very useful for property management.

##### 5. Customer Support

Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates.
[
See 110 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews)

See Related User Reviews

AM

allyson m.

Small-Business (50 or fewer emp.)

5.0/5

"GREAT & SIMPLE"

What do you like about AppFolio?

It has it all in one place no more needing to open up different softwares for rent, appliances, work orders, etc. it is all in one place.

 ![Saniyah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniyah M.")
SM

Saniyah M.

4.0/5

"Efficient Leasing with Fast Response but Needs Better Email Integration"

What do you like about AppFolio?

I like the fast responses that AppFolio Property Manager provides. They help me keep track of what prospects need attention, making the leasing proces

### 5 Cons or Disadvantages of AppFolio

##### 1. Missing Features

Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. 
[
See 145 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.")
JH

Jessica H.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Condo Management with Key Email & Reporting Features"

What do you dislike about AppFolio?

I would like to be able to email all my associations at once - for example, if I am going away for vacation, I'd like to send one email blast to my en

SG

Stacy G.

Small-Business (50 or fewer emp.)

4.5/5

"Best Property Management System"

What do you dislike about AppFolio?

Give residents another way to pay rent such as Venmo or Paypal

##### 2. Poor Customer Support

Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance.
[
See 61 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Crystal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal G.")
CG

Crystal G.

Small-Business (50 or fewer emp.)

5.0/5

"Solid Accounting You Can Rely On"

What do you dislike about AppFolio?

Customer service can be lacking - I do not like the move to chat only and miss the email chain. Need more options for various ideas, like multiple lay

HI

Hutch I.

3.0/5

"Comprehensive Tool with Challenging Support"

What do you dislike about AppFolio?

The accounting can be incredibly cumbersome, not intuitive, and difficult. Their support team is the worst - everything routes back to chat and you fr

##### 3. Inadequate Reporting

Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports.
[
See 39 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews)

See Related User Reviews

SG

Stacy G.

Small-Business (50 or fewer emp.)

4.5/5

"Best Property Management System"

What do you dislike about AppFolio?

Give residents another way to pay rent such as Venmo or Paypal

 ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.")
JD

Jerica D.

Small-Business (50 or fewer emp.)

5.0/5

"Very User-Friendly for Monitoring Tenants & Owners"

What do you dislike about AppFolio?

there are some reports that we would like to generate that were still unable to do

##### 4. Limited Customization

Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs.
[
See 39 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews)

See Related User Reviews

SG

Stacy G.

Small-Business (50 or fewer emp.)

4.5/5

"Best Property Management System"

What do you dislike about AppFolio?

Give residents another way to pay rent such as Venmo or Paypal

 ![Rodeo Isaac D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodeo Isaac D.")
RD

Rodeo Isaac D.

Small-Business (50 or fewer emp.)

5.0/5

"All-in-One Property Management Made Efficient with Automation"

What do you dislike about AppFolio?

One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learnin

##### 5. Poor Reporting

Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement.
[
See 33 mentions
](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.")
JD

Jerica D.

Small-Business (50 or fewer emp.)

5.0/5

"Very User-Friendly for Monitoring Tenants & Owners"

What do you dislike about AppFolio?

there are some reports that we would like to generate that were still unable to do

SS

Sam S.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Resident Texting and Read Receipts for Emails"

What do you dislike about AppFolio?

The only downside is figuring out which reports show what I’m looking for, since they’re different from the other program we used.

CZ

Crystal Z.

Property Manager

Mid-Market (51-1000 emp.)

4/7/2026

"Very User-Friendly and Easy to Fix Mistakes"

5/5

What do you like best about AppFolio?

Its very user friendly. If you make a mistake on something, its easy to fix it too. Its easy to move through. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

I don't like that it doesn't spell check. When youre using the texting feature, I type it in an email to make sure I have my spelling correct then I paste it to the chat or text Im doing in appfolio Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

Keeping everything orginized for me, my move in and outs and the work flow option is great! Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Columbia V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Columbia V.")
CV

Columbia V.

1/30/2026

"Highly Efficient and User-Friendly Property Management"

5/5

What do you like best about AppFolio?

I find AppFolio Property Manager to be a fantastic resource for centralizing all aspects of property management. It's great for handling communication with tenants, leasing, maintenance, billing, and communication with property owners—all in one place. I love how easy it is to use and how it keeps all the data in one place. The initial setup was fast and simple, making the transition smooth. Having used other property management software like Yardi, I must say AppFolio is far better. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

I wish that there was a way to link Tenant Tech with AppFolio Property Manager. It would be great if there was more integration between other programs like Tenant Tech. I wish you could add attachments at the top as well as the bottom of the page. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

AppFolio Property Manager centralizes all aspects of property management, from leasing to maintenance to billing, making it easy to communicate with tenants and property owners. It simplifies having all the data in one place, and is exceptionally easy to use. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Leah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah B.")
LB

Leah B.

1/29/2026

"Effortless Lease Management, Stellar Support"

5/5

What do you like best about AppFolio?

I like how easy it is to track keys and renewals and leases with AppFolio Property Manager. I love having the ability to make folders in the attachments section, which helps me organize renewal information separately from other attachments. I also appreciate that it's always easy to get help when needed. The ability to log keys and track who has them along with viewing the history is extremely helpful. Handling renewals is a primary responsibility for me, so ease and efficiency in this area is crucial. Additionally, the transition to using AppFolio was easy. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

The lockbox log could be improved and sending renewal offer letters could be faster. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

AppFolio Property Manager makes tracking keys and renewals easy, which is crucial for my role. It allows me to create folders for organizing attachments, beneficial for sharing with owners. The support in resolving issues is reliable and helps with accessing reports and lease renewals efficiently. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Jackson R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson R.")
JR

Jackson R.

1/29/2026

"Effortless Daily Operations with AppFolio"

5/5

What do you like best about AppFolio?

I like how AppFolio Property Manager keeps everybody on one page. It helps the office with billing and scheduling, and then it keeps all the residents notified so they know when we're coming. It also gives me a clear vision of what I'm doing that day or that week. Setting it up was super easy, and I never had to redo it again. It always remembers who I am, and I've only had to reset my password once or twice in the two and a half years I've been using it. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

Sometimes the AI will make a work order seem critical and urgent when it’s really not but better safe than sorry Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

I use AppFolio Property Manager to schedule every hour of my day. It keeps everyone on the same page, from office billing and scheduling to notifying residents. I get a clear vision of my daily and weekly tasks. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Collette H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Collette H.")
CH

Collette H.

1/29/2026

"Effortlessly Organized with Intuitive Interface"

5/5

What do you like best about AppFolio?

I like that AppFolio Property Manager constantly improves its software by offering more features that make things easier over time. It helps me recall information about properties or the people we work with, making it easier to find information. Using the reports to track data and changes is also beneficial. Additionally, switching to AppFolio was a breeze since it is very easy to use, and new staff can pick it up quickly. The initial setup process was pretty easy too; we provided the data, and they were able to transfer the information seamlessly. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

Our state requires the tax form called the certificate of rent paid to be sent to tenants. Although AppFolio has made some improvements, we would find it easier if there was another option to include for tenants. For example, currently, there is an option to categorize a tenant as financially responsible or other occupant. However, this does not work well with the CRP program. And it would be beneficial to add another category for dependents. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

I use AppFolio Property Manager for record keeping, managing documents like leases, and tracking accounting. It helps recall property and client info, makes finding data easier, and helps track changes with reports. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![nautica f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "nautica f.")
NF

nautica f.

Leasing Agent

1/29/2026

"Accessible and Comprehensive Communication for Property Management"

4.5/5

What do you like best about AppFolio?

I like that AppFolio Property Manager is accessible either via phone or web, which makes it easy for me to reach out to my residents, especially with the text tool. This is super handy in case of emergencies or when I need to contact them after hours, using a text number provided through AppFolio. It's also very useful for communicating with residents who might be at work or school and can't answer the phone. I believe the text tool really enhances communication, and everything being in one base helps minimize the amount of tools needed. I also find the setup very easy, with step-by-step tools to manage the program and useful information updates on the AppFolio website. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

One thing that could be improved is the text blast feature. Unlike the email blast, which allows you to send messages by building, the text option only lets you send messages to the entire community. It would be better if the text blast could be individualized by building. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

I use AppFolio Property Manager to ensure proper communication with prospects and residents, minimizing tools by integrating email and text communication in one platform. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Gordon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gordon B.")
GB

Gordon B.

1/29/2026

"Effortless Access and Complete Transaction Storage"

5/5

What do you like best about AppFolio?

I like the portability of AppFolio Property Manager because it allows me to look things up on a real-time basis without having to wait until I get back to the office. I also appreciate that it stores all my transactions with homeowners, whether it be a simple text or an exchange of information using email. Having that information readily available saves me time and helps me to be accurate about things that occurred in the past. The initial setup was quick, taking me about five minutes to figure out, and I had a knowledgeable person to turn to if I got stuck. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

I don't have any issues with AppFolio Property Manager. Though, maybe a feature where information can be available on an offline basis could be useful. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

I use AppFolio Property Manager to verify ownership and approve ARBs, and its portability lets me look things up in real time. Having information readily available saves time and ensures accuracy. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![James D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James D.")
JD

James D.

1/29/2026

"Why We Switched from PropertyBoss to Automate Our Operations"

4.5/5

What do you like best about AppFolio?

I use AppFolio Property Manager as an all-in-one command center to streamline my portfolio. Its comprehensive automation features, like online rent collection and one-click vacancy posting, have stabilized cash flow and reduced administrative busywork. The user-friendly interface is intuitive, allowing new staff to learn quickly, and the mobile app enables my team to handle inspections and work orders in the field. Having a single source for accounting, maintenance, and leasing gives me complete visibility into my portfolio's health at a glance. The transition from PropertyBoss to a modern, cloud-native platform allowed better remote work capabilities and a more mobile-friendly interface, which have been a game-changer for our efficiency and ability to scale without adding administrative headcount. Additionally, AppFolio's dedicated onboarding team and a comprehensive library of training videos helped smooth out the learning curve drastically. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

While the software is powerful, the reporting features can be somewhat rigid, often requiring me to export data to Excel to manipulate it for the specific custom views I need. Additionally, customer support can be difficult to reach quickly during peak times, which is frustrating when we are dealing with time-sensitive accounting issues. Finally, the cost structure, particularly the monthly minimums and onboarding fees, creates a high barrier to entry that feels expensive for the smaller properties in our portfolio. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

I use AppFolio Property Manager to consolidate accounting, leasing, and maintenance into a single dashboard, reducing administrative work, improving cash flow, and facilitating efficient scaling. It solves data fragmentation, automates rent and vacancy processes, and keeps maintenance organized, allowing high responsiveness with a lean team. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

SC

Scott C.

Business Development Manager

Small-Business (50 or fewer emp.)

1/29/2026

"Easy, Intuitive Platform for Managing Agreements—Some Features Beyond My Workflow"

3.5/5

What do you like best about AppFolio?

AppFolio is easy to use, intuitive, and provides a solid platform for managing my day-to-day responsibilities. As a Business Development Manager, I primarily use it to generate and manage management agreements, and it works very well for that purpose.

While I’m not heavily involved on the tenant side, from the owner and onboarding perspective the system is efficient, well-organized, and supports my workflow effectively. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

From my role on the business development side, I don’t use every feature in the platform, so some tools are outside my day-to-day workflow rather than a drawback of the system itself. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

AppFolio helps centralize and streamline the property management workflow, particularly on the owner and onboarding side. It simplifies the process of generating management agreements, organizing property and owner information, and keeping everything documented in one place.

For me, this means less manual work, fewer errors, and a more efficient process when working with property owners, allowing me to focus on relationship-building and bringing on new business. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Brett U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett U.")
BU

Brett U.

1/29/2026

"Efficient Property Management with AI & Human Touch"

3.5/5

What do you like best about AppFolio?

I like that AppFolio Property Manager is incorporating more AI-based modules, which makes my job more efficient and allows me to focus more on accounting tasks. I appreciate that I can access support fairly quickly and speak to a human when I need to. I also enjoy the search feature, which allows me to access multiple results for one inquiry, making my job more time-efficient. Review collected by and hosted on G2.com.

What do you dislike about AppFolio?

I don't like that reports in AppFolio don't include any formulas when you go to export them. There are also some small glitches that I'd like to see less of. In certain modules, the program doesn't register the first letter you type, so you have to type it twice. We also have glitches when trying to log in and AppFolio tells us it can't log us in. Review collected by and hosted on G2.com.

What problems is AppFolio solving and how is that benefiting you?

AppFolio Property Manager solves tenant charge discrepancies, utility billing issues, and aids in month-end variance analysis. AI modules enhance efficiency in property management, letting me focus on accounting tasks. Quick support access and an effective search feature save time. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

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