--- title: AppFolio Reviews meta\_title: 'AppFolio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1035 reviews by the users' company size, role or industry to find out how AppFolio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1035 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### AppFolio Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [(364 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [(142 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews) Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [(122 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews) Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [(118 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews) Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [(110 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews) Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [(145 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews) Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [(61 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews) Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews) Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [(39 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews) Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [(33 mentions)](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AppFolio ##### 1. Ease of Use Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. [ See 364 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698729&qs=pros-and-cons#reviews) See Related User Reviews ![Angie F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie F.") AF Angie F. Small-Business (50 or fewer emp.) 3.5/5 "Very professional" What do you like about AppFolio? For the most part. There is never customer service by phone available to help. SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you like about AppFolio? We are now using it to advertise our vacancies - I like that it also integrates into other rental sites once the ad is live, such as apartments.com, Z ##### 2. User-Friendly Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. [ See 142 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697856&qs=pros-and-cons#reviews) See Related User Reviews ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you like about AppFolio? Its very user friendly and Faster service and easier digital interactions improve tenant satisfaction and retention ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Awesome and User-Friendly Program!" What do you like about AppFolio? AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using ##### 3. Features Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. [ See 122 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698771&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Condo Management with Key Email & Reporting Features" What do you like about AppFolio? I like being able to email an entire association at the same time with AppFolio Property Manager. I also appreciate how easy it is to compile and send ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.") CC Cami C. Mid-Market (51-1000 emp.) 3.5/5 "Good. Needs more interactive options." What do you like about AppFolio? It has options that are very useful for property management. ##### 4. Property Management Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. [ See 118 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696413&qs=pros-and-cons#reviews) See Related User Reviews EL Erin L. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use" What do you like about AppFolio? I like the updated CRM for prospects. Easy to look at all the information a prospect provided, view all conversations (text & email) and view note ![Cami C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cami C.") CC Cami C. Mid-Market (51-1000 emp.) 3.5/5 "Good. Needs more interactive options." What do you like about AppFolio? It has options that are very useful for property management. ##### 5. Customer Support Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. [ See 110 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1696234&qs=pros-and-cons#reviews) See Related User Reviews AM allyson m. Small-Business (50 or fewer emp.) 5.0/5 "GREAT & SIMPLE" What do you like about AppFolio? It has it all in one place no more needing to open up different softwares for rent, appliances, work orders, etc. it is all in one place. ![Saniyah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saniyah M.") SM Saniyah M. 4.0/5 "Efficient Leasing with Fast Response but Needs Better Email Integration" What do you like about AppFolio? I like the fast responses that AppFolio Property Manager provides. They help me keep track of what prospects need attention, making the leasing proces ### 5 Cons or Disadvantages of AppFolio ##### 1. Missing Features Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. [ See 145 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697811&qs=pros-and-cons#reviews) See Related User Reviews ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Condo Management with Key Email & Reporting Features" What do you dislike about AppFolio? I would like to be able to email all my associations at once - for example, if I am going away for vacation, I'd like to send one email blast to my en SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ##### 2. Poor Customer Support Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. [ See 61 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698089&qs=pros-and-cons#reviews) See Related User Reviews ![Crystal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal G.") CG Crystal G. Small-Business (50 or fewer emp.) 5.0/5 "Solid Accounting You Can Rely On" What do you dislike about AppFolio? Customer service can be lacking - I do not like the move to chat only and miss the email chain. Need more options for various ideas, like multiple lay HI Hutch I. 3.0/5 "Comprehensive Tool with Challenging Support" What do you dislike about AppFolio? The accounting can be incredibly cumbersome, not intuitive, and difficult. Their support team is the worst - everything routes back to chat and you fr ##### 3. Inadequate Reporting Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. [ See 39 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1697931&qs=pros-and-cons#reviews) See Related User Reviews SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do ##### 4. Limited Customization Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. [ See 39 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698133&qs=pros-and-cons#reviews) See Related User Reviews SG Stacy G. Small-Business (50 or fewer emp.) 4.5/5 "Best Property Management System" What do you dislike about AppFolio? Give residents another way to pay rent such as Venmo or Paypal ![Rodeo Isaac D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodeo Isaac D.") RD Rodeo Isaac D. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Property Management Made Efficient with Automation" What do you dislike about AppFolio? One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learnin ##### 5. Poor Reporting Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. [ See 33 mentions ](https://www.g2.com/products/appfolio/reviews?filters%5Bsentiment_snippet%5D=1698970&qs=pros-and-cons#reviews) See Related User Reviews ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Small-Business (50 or fewer emp.) 5.0/5 "Very User-Friendly for Monitoring Tenants & Owners" What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do SS Sam S. Small-Business (50 or fewer emp.) 4.5/5 "Easy Resident Texting and Read Receipts for Emails" What do you dislike about AppFolio? The only downside is figuring out which reports show what I’m looking for, since they’re different from the other program we used. ![Ashlee L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashlee L.") AL Ashlee L. Leasing and Marketing Manager Small-Business (50 or fewer emp.) 1/29/2026 "User-Friendly One-Stop Shop for Property Managers" 4.5/5 What do you like best about AppFolio? It is very user friendly and a one stop shop for alot of things we do as property managers. It has easily integrated with our ILS's as well. Review collected by and hosted on G2.com. What do you dislike about AppFolio? There are some features I wish the program had that it doesn't have quite yet. I wish there were customer support for tenants. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It helps us solve all tenant communication and allows us to use only one program besides Outlook for all of our property management needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 1/29/2026 "All-in-One Automation That Saves Time—With Strong Portals and Maintenance Tools" 4.5/5 What do you like best about AppFolio? 1. Everything talks to everything Leasing, accounting, maintenance, communications—it’s all in one system. You’re not reconciling five tools or chasing data across platforms. When something happens (rent paid, work order completed), it shows up everywhere it should. 2. Automation that actually saves time AppFolio is great at the unglamorous stuff: Automated rent reminders & late fees Recurring charges Owner distributions Move-in / move-out workflows It cuts down repetitive admin work without feeling brittle or over-engineered. 3. Tenant & owner portals are genuinely solid Tenants can pay rent, submit maintenance requests, and get updates without calling the office. Owners can log in and see financials anytime. Fewer emails, fewer “just checking in” calls = sanity preserved. 4. Maintenance management is a standout Work orders are easy to track, assign, and update, and the vendor integration is strong. The mobile app makes it practical for techs and managers in the field—not just usable, but actually convenient. Review collected by and hosted on G2.com. What do you dislike about AppFolio? The reporting engine is solid for standard needs, but: Custom reports can be hard to build Exported data sometimes needs extra cleanup If you’re coming from a highly configurable accounting/reporting tool, it can feel limiting. 🔹 3. User interface has room to improve While intuitive in parts, some people find: Navigation feels inconsistent at times The UI can feel cluttered Some screens haven’t kept pace with modern design expectations This isn’t a deal-breaker, but it does affect day-to-day speed. 🔹 4. Learning curve New users often say: Initial setup takes time Training team members takes investment Because it does so much, mastering it isn’t instantaneous. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? 1. Disconnected tools & manual processes Problem: Property teams often juggle separate leasing software, accounting spreadsheets, maintenance trackers, tenant communication tools, and payment platforms. Solution: AppFolio puts all of that into one system with shared data and workflows. Benefit: No double-entry between systems A single source of truth for residents, units, and finances Fewer errors and less time chasing info 2. Time-consuming communications Problem: Rent reminders, late notices, maintenance updates, owner reports, and inquiries can flood your inbox. Solution: Built-in messaging automates notifications and centralizes communication across tenants, owners, vendors, and prospects. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jerica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerica D.") JD Jerica D. Finance Team Lead Small-Business (50 or fewer emp.) 2/20/2026 "Very User-Friendly for Monitoring Tenants & Owners" 5/5 What do you like best about AppFolio? Its very user friendly and Faster service and easier digital interactions improve tenant satisfaction and retention Review collected by and hosted on G2.com. What do you dislike about AppFolio? there are some reports that we would like to generate that were still unable to do Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Reduces manual work by automating rent collection, maintenance requests, and communication workflows. This frees managers to focus on growth and resident relationships. Protects businesses from fraudulent applications and payments, reducing financial risk Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandy F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandy F.") BF Brandy F. Property Manager Mid-Market (51-1000 emp.) 4/14/2026 "Easy to Follow, Simplified Verifications, and Great Performance" 5/5 What do you like best about AppFolio? EASY TO FOLLOW, VERIFICATIONS MADE SIMPLE, PERFORMANCE AND SUPPORT Review collected by and hosted on G2.com. What do you dislike about AppFolio? I have not found one yet. There needs to be a customer support line. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? struggled to get verifications and now we can process all verifications in one program Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 4/15/2026 "AppFolio Is Easy to Learn and Straightforward to Navigate" 5/5 What do you like best about AppFolio? AppFolio is very easy to learn and navigate, and I find it straightforward to use. Review collected by and hosted on G2.com. What do you dislike about AppFolio? not able to bulk text certain categories only. For example, if i would like send reminders to people with a balance on their account, I have to do it one my one. Unlike other systems that provide that feature. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? It has connected our prospects who are looking for availability, without us having to use another system for that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Fenton D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fenton D.") FD Fenton D. Asset Management Analyst 1/29/2026 "Solid Tool with Room for Growth" 3.5/5 What do you like best about AppFolio? I like how easy it is to pull reports based off the accounting done, which really helps me manage my 60 unit rental facility. The work orders are also done very well, and it's great to have all my property info in one place. Review collected by and hosted on G2.com. What do you dislike about AppFolio? I think the website itself should start creating websites for users and their properties. I was not personally involved, but I hear the initial setup was not the easiest thing. Took A LOT of time. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager helps me understand work orders and keeps all my property info in one place. I like how easy it is to pull reports based off the accounting done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Sam S. Property Manager Small-Business (50 or fewer emp.) 2/3/2026 "Easy Resident Texting and Read Receipts for Emails" 4.5/5 What do you like best about AppFolio? What I find most helpful is the ability to text residents and send emails with a receipt showing that residents have opened the emails. Review collected by and hosted on G2.com. What do you dislike about AppFolio? The only downside is figuring out which reports show what I’m looking for, since they’re different from the other program we used. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? The AI helps a lot. I like being able to ask for help, and I also like using the assistant option to complete tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 2/25/2026 "Effortless Rent and Lease Management" 5/5 What do you like best about AppFolio? I like how AppFolio Property Manager helps me organize rents and leases effectively. It was easy to set up, which made getting started smooth and straightforward. Review collected by and hosted on G2.com. What do you dislike about AppFolio? none for now. Seldom is down but its okay Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? I use AppFolio Property Manager to track rents, accounting, and tenant activities. It solves rent issues and helps organize rents and leases effectively. Review collected by and hosted on G2.com. Show More 2/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria F.") MF Maria F. Small-Business (50 or fewer emp.) 4/7/2026 "Effortless Leasing & Task Management" 5/5 What do you like best about AppFolio? I like how AppFolio Property Manager assists with the application process and helps me stay on track when reaching out to prospects. The task manager is a good tool, and I appreciate using the work order tab. The assistant tab is also great. The initial setup was very easy, making it convenient to start using the software. Review collected by and hosted on G2.com. What do you dislike about AppFolio? nothing Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? AppFolio Property Manager helps with the application process and keeps me on track when reaching out to prospects. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![CRWD F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CRWD F.") CF CRWD F. Agent Mid-Market (51-1000 emp.) 4/14/2026 "AppFolio is great to work with!" 5/5 What do you like best about AppFolio? Easy navigation Prompt Updated Efficient Review collected by and hosted on G2.com. What do you dislike about AppFolio? Maybe it's just me but I don't see or have access to things. Review collected by and hosted on G2.com. What problems is AppFolio solving and how is that benefiting you? Connecting with clients is key and keeping them in the loop with updates is essential Review collected by and hosted on G2.com. 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