--- title: AppFolio Reviews meta_title: 'AppFolio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1035 reviews by the users' company size, role or industry to find out how AppFolio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1035 scale: '5' date_modified: '2026-07-23' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # AppFolio Reviews **Vendor:** AppFolio **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,035 ## About AppFolio Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record. ## AppFolio Pros & Cons **What users like:** - Users find the **ease of use** of AppFolio beneficial, making property management simpler and more efficient. (364 reviews) - Users appreciate the **user-friendly interface** of AppFolio, making navigation and daily tasks simple and efficient. (142 reviews) - Users appreciate the **comprehensive and user-friendly features** of AppFolio, enhancing communication and efficiency for property management. (122 reviews) - Users appreciate the **user-friendly design** of AppFolio, enhancing efficiency in property management tasks and communication. (118 reviews) - Users praise **top-notch customer support** in AppFolio, highlighting prompt responses and helpful feature updates. (110 reviews) - Efficiency (94 reviews) - Intuitive (92 reviews) - Centralization (78 reviews) - Time-Saving (78 reviews) - Continuous Improvement (73 reviews) **What users dislike:** - Users find the **missing features** in AppFolio frustrating, especially regarding application modifications and scheduling. (145 reviews) - Users experience **poor customer support** , struggling with complicated diagnostics and waiting on real person assistance. (61 reviews) - Users express concern over **inadequate reporting** options in AppFolio, limiting ability to generate essential financial reports. (39 reviews) - Users find **limited customization** in AppFolio, wishing for greater flexibility to tailor the platform to their needs. (39 reviews) - Users find **poor reporting** capabilities in AppFolio, with essential reports lacking functionality and needing improvement. (33 reviews) - Users express frustration with **limited functionality** , notably the inability to push custom data fields effectively. (32 reviews) - Reporting Issues (29 reviews) - Lease Management (27 reviews) - Accounting Issues (26 reviews) - Users note the **poor communication features** of AppFolio, which can lead to confusion and inefficiencies in messaging. (26 reviews) ## AppFolio Reviews ### 1. GREAT & SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** allyson m. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about AppFolio?** It has it all in one place no more needing to open up different softwares for rent, appliances, work orders, etc. it is all in one place. **What do you dislike about AppFolio?** I think property manager should have a little bit more access to things such as the general ledger. **What problems is AppFolio solving and how is that benefiting you?** i needed to look back a couple of years to see how many times the tenant has had late payments and was able to find they were late 4 times previously. ### 2. User-Friendly Property Management Essential **Rating:** 4.5/5.0 stars **Reviewed by:** Veronica S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I find AppFolio Property Manager user-friendly, which is really important for managing our properties. The tenant portal page is a great tool, making interactions smoother. I also appreciate the property calendar feature; it's great for viewing lease end dates, scheduled move-outs, and showings, helping to present a clear picture. **What do you dislike about AppFolio?** I wish AppFolio Property Manager had the ability to schedule and send mass notices via emails or texts, scheduled in advance so you don't have to think about it. Having it set up to where you can set it up on a calendar would be really helpful. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager provides a convenient way to track unit counts and delinquencies. ### 3. Simple to Learn, but Email Templates Can Be Finicky **Rating:** 3.5/5.0 stars **Reviewed by:** Vinnie S. | Leasing Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** Its simplicity to use. I was new to leasing and it took less than a week to get comfortable using AppFolio. **What do you dislike about AppFolio?** The only thing that comes to mind is sometimes it is finnicky when I'm trying to send out emails with a template. At some places I can and at others I cannot. **What problems is AppFolio solving and how is that benefiting you?** Organization. I've never been GREAT at it, and this software nearly does it for me! ### 4. Easy, Beginner-Friendly Property Management Software I Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Conmesha C. | Assistant Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about AppFolio?** It’s easy to use and beginner-friendly. I highly recommend over other software for property management **What do you dislike about AppFolio?** Sometimes it doesn't show all info needed in reports **What problems is AppFolio solving and how is that benefiting you?** None ### 5. Efficient Software **Rating:** 5.0/5.0 stars **Reviewed by:** Itzel R. **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** I love AppFolio Property Manager's maintenance system because it makes managing work orders so easy. Tenants can submit requests with photos, and we can assign vendors or in-house staff quickly. Everything stays organized with clear status updates, and communication happens right in the app, which saves tons of calls and texts. I love being able to track maintenance history for inspections and reports. It's a huge time-saver and keeps property maintenance running smoothly. The initial setup was very easy, especially with the training provided to help us understand the software. **What do you dislike about AppFolio?** That I cannot get on the phone with a person one on one. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to keep work orders organized with the correct status. It saves time by streamlining maintenance requests, assigning tasks, and maintaining clear communication, which smooths out the property maintenance process. ### 6. Flexible Dashboard and Time-Saving Realm X Triggers Streamline Tenant Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Hilda . | Onsite Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I love how they incorporate Realm X triggers for our guest cards because it saves time. I love how I have the flexibility to organize my dashboard. I love that I can keep track of my tenant communication and convert conversations through PDF. I do love the customer service I've received from agents when I need to troubleshoot something in particular. **What do you dislike about AppFolio?** I dislike that I cannot arrange my work orders more organized. I don't have that flexibility yet. **What problems is AppFolio solving and how is that benefiting you?** Appfolio is helping me multitask with adding templates. I want to make sure I get to every tenant with a request. ### 7. Effortless Maintenance Tracking, Needs Better Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I find AppFolio Property Manager very easy to use. I use it to track and view service requests for maintenance. I also appreciate the ability to add notes to service requests because it allows for clear notation to properly document the steps taken to solve the issues reported. The initial setup was very easy as well. **What do you dislike about AppFolio?** It would be nice to be able to switch from service request types without going back to the dashboard. Going back to the dashboard to switch from assigned, new, scheduled seems as though we should be able to view or switch to each type without having to go back to the dashboard to select. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to track, schedule, and contact tenants for maintenance service requests. It provides clear notation for documenting steps taken to resolve issues. ### 8. Reliable & Trusted **Rating:** 5.0/5.0 stars **Reviewed by:** Jorlyn F. | Accounting Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** AppFolio is a reliable, user-friendly solution that simplifies property management. It enhances efficiency, improves communication, and provides the professional tools needed to manage properties with confidence. **What do you dislike about AppFolio?** The main downsides of AppFolio Property Manager are its high entry requirements (minimum 50 units), limited accounting flexibility, and lack of native QuickBooks integration. Smaller property managers often find the pricing and complexity less suitable. **What problems is AppFolio solving and how is that benefiting you?** 1. Automates online rent payments and late fee tracking. 2. Reduces errors and saves time compared to manual bookkeeping. 3. Keeps all tenant interactions centralized, avoiding scattered communication. 4. Provides built-in messaging, email, and document sharing. ### 9. Texting Tenants and Owners Through the App Is a Game-Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda N. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about AppFolio?** what is most helpful is texting tenants and owners through the app. The least helpful is the accounting problems. **What do you dislike about AppFolio?** The most helpful feature is being able to text tenants and owners directly through the app. The biggest downside is the accounting issues we run into fairly often. The impact of the accounting is not being able to take rent up front for months. Make the system able to collect months of rent upfront. **What problems is AppFolio solving and how is that benefiting you?** Before, we had to text tenants individually. Now we can communicate efficiently with hundreds of tenants using a single message. ### 10. Resident Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Jhaszmein E. | Resident Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** I like that AppFolio is that it combines property management, accounting, and communication into one streamlined system, which is why it works well for both onsite teams and managers. **What do you dislike about AppFolio?** Maybe the onboarding process time-consuming and confusing. **What problems is AppFolio solving and how is that benefiting you?** AppFolio solves problems like manual paperwork, disconnected communication, and inefficient rent, maintenance, and accounting processes by putting everything into one system. It benefits me by saving time, reducing errors, and giving real-time visibility into finances, work orders, and leasing activity. Overall, it makes managing properties more organized, efficient, and scalable while improving the experience for residents and owners. ### 11. User-Friendly and Well Organized—Easy to Manage Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy B. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about AppFolio?** It’s user-friendly and well organized. It’s very easy to manage things and keep track of everything in one place. **What do you dislike about AppFolio?** Nothing major overall. After an update, when I take inspection photos I’m unable to zoom out or use the 0.5 zoom feature, which now makes it harder to capture overall photos. **What problems is AppFolio solving and how is that benefiting you?** It helps me keep track of prospects and current residents. ### 12. Powerful, Flexible Property Management with Highly Customizable Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about AppFolio?** This is a very powerful piece of software for managing multiple residential properties. I especially appreciate the flexibility to build custom reports, along with the ability to customize nearly everything so it aligns with my company’s policies and the way we prefer to work. **What do you dislike about AppFolio?** Some features are only available on the higher-tier plans, and you may also need to pay additional add-on fees for certain integrated services. **What problems is AppFolio solving and how is that benefiting you?** Owner, tenant, and vendor management, coordinating maintenance, signing and maintaining legal documents, accounting, payments, move-ins and move-outs, and task lists. ### 13. Intuitive and Accessible, But Needs UI Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I find AppFolio very intuitive and easy to use. The initial setup of AppFolio was easy, which I appreciate. **What do you dislike about AppFolio?** Whenever I'm taking care of payables, it would be easier to have a tab, both at the top and bottom, so I can navigate tabes easier when performing payables, I would like to be able to go to different tabs weather I am at the bottom or the top of the payables of the page. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio to look up homeowners, ledgers, and manage service requests entered by both, homeowners and internally. ### 14. Streamlined Property Management with Minor Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Aminta P. | Property manager assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I can find my tenant's, owner's, and vendor's information easily. I like that AppFolio Property Manager has everything in the same app, for example, inspections can be done using AppFolio and we don't have to pay to use another app such as Z-inspector. It was very easy to sign up. I've used it for about 7 years and I would rate it a 10 on how likely I am to recommend it to a friend or colleague. **What do you dislike about AppFolio?** Sometimes filtering a report may be difficult. The verbiage is a bit confusing, but if the verbiage improved, it could work better. **What problems is AppFolio solving and how is that benefiting you?** I can find my tenant's, owner's, and vendor's information easily. I like that AppFolio has everything in the same app, like inspections, so we don't need another app like Z-inspector. ### 15. User-Friendly Hub for Sharing Info and Contacting Tenants **Rating:** 5.0/5.0 stars **Reviewed by:** Libby R. | Tenant and Property Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** Ability to house information, share across departments, and contact tenants all from one source. Very user friendly, great customer service. **What do you dislike about AppFolio?** There is a lack of customization. Would like to be able to fit it to commercial property management needs. It seems more geared towards residential. **What problems is AppFolio solving and how is that benefiting you?** It's created a "one-stop-shop" for all of our property management. We use it to store everything on the property manager side, but also for owners, tenants, and vendors to be able to access their account at any time. It's created a streamlined process for our company. ### 16. Very professional **Rating:** 3.5/5.0 stars **Reviewed by:** Angie F. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about AppFolio?** For the most part. There is never customer service by phone available to help. **What do you dislike about AppFolio?** To stop asking to verify the account before opening. Doing it every single day, sometimes 2 or 3 times a day is annoying. I'm using the same device. **What problems is AppFolio solving and how is that benefiting you?** All daily duties are performed via AppFolio and it saves time to do the job. ### 17. Intuitive and Efficient with Room for Reporting Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I appreciate that all new tasks I'm given in AppFolio Property Manager are easy to learn thanks to its intuitive interface, which really helps. The good AI assistance is an effective learning aide, simplifying my processes. I also value how it reduces phone activity and simplifies making mass announcements. **What do you dislike about AppFolio?** I haven't had time to experiment on this yet, but to the extent that I have tried to write my own report, it could be simplified. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager reduces phone activity, simplifies mass announcements, and is intuitive with good AI help that aids learning. ### 18. Effortlessly Manages Property Finances **Rating:** 4.0/5.0 stars **Reviewed by:** Paula S. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I find AppFolio Property Manager extremely user-friendly. I was able to complete tasks from day one, making it efficient for my work. It helps me easily find and recognize receipt mistakes, and create charges as needed, which is quite beneficial. Tenants receive clear ledgers, which adds clarity to their accounts. I also appreciate the tenant portal from my past experience in multi-family housing, as it was simple and allowed residents to read their ledgers effortlessly. **What do you dislike about AppFolio?** I would like it if when you open the ledger it would go to the most recent charge/receipt. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to easily find and correct receipt mistakes, and create charges as needed. Tenants get clear ledgers, and it's extremely user-friendly. I was able to complete tasks from day one. ### 19. Best Property Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy G. | In-field Quantitative Market Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about AppFolio?** We are now using it to advertise our vacancies - I like that it also integrates into other rental sites once the ad is live, such as apartments.com, Zillow and Hotpads **What do you dislike about AppFolio?** Give residents another way to pay rent such as Venmo or Paypal **What problems is AppFolio solving and how is that benefiting you?** Its solving paying rent online, being able to message tenants, and submitting work orders easily. ### 20. Intuitive, Feature-Rich PM Software with Great Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about AppFolio?** I like the usability of the software. There are links back to everything you need on every page. The user face is simple to understand, and the software has all the features a PM could need. **What do you dislike about AppFolio?** Right now, they changed it so you can't text a prospect from the user's guest card, which has been frustrating. **What problems is AppFolio solving and how is that benefiting you?** Appfolio keeps all of our prospects in a simple clean area and keeps track of the communication progress so it's easy to keep up with where you are with a prospect. ### 21. AppFolio Makes Work Orders Faster with an Easy-to-Use AI Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** What I like best about AppFolio is that the system is so easy to use! Everything is easily accessible from my computer or phone! I have really enjoyed the new updates such as AI assistant for work orders. This better helps find the problem with the tenant and saving me time! **What do you dislike about AppFolio?** Hmm, I don't have much to say about what I dislike. So far no complaints. If I had an issue I'm able to contact support for help! **What problems is AppFolio solving and how is that benefiting you?** AppFolio is helping me collect my prospects and allowing me to schedule viewings with ease! ### 22. Easy, Convenient Maintenance Updates and Communication Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Lilac B. | Maintenance Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about AppFolio?** It’s easy to use and very convenient. Especially when I need to check the maintenance page, I can also use it to communicate with vendors and residents. **What do you dislike about AppFolio?** So far, I haven’t noticed any issues, except when the system itself is having a problem and it takes a while to load. **What problems is AppFolio solving and how is that benefiting you?** As a maintenance coordinator, it’s very helpful to be able to communicate with both vendors and renters after business hours when an emergency is reported. ### 23. User-Friendly and Packed with Easy Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Dayna R. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** How user friendly it is. How much info you can easily track. **What do you dislike about AppFolio?** How many steps it takes to close out a work order fully. **What problems is AppFolio solving and how is that benefiting you?** My dashboard and calendar make it easy for me to keep track of all of my daily tasks. Making resident satisfaction better with reminders for birthdays! ### 24. AppFolio Streamlines Property Management with Easy Automation and Strong Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** AppFolio is very easy to use. It explains everything to where you can actually understand. It cuts down day to day chaos! Everything you need is in one place so it’s easier to navigate to find what you are looking for. Automation that saves time, clean owner and tenant experience, strong reporting, maintenance workflows. In one sentence, it makes property management feel more streamlined and less manual. **What do you dislike about AppFolio?** Support can be hit or miss, limited customization, accounting rigidity, cost creep and some reporting gaps that we have noticed. **What problems is AppFolio solving and how is that benefiting you?** It giver fewer manual tasks, fewer errors and more time to focus on managing properties versus fixing spreadsheets. Taking away manual accounting headaches, puts everything I need in one area! The tenant, client communication is now great! ### 25. Efficient and User-Friendly Property Management with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Frances S. | Utilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is very user-friendly and streamlines property management tasks, making rent collection, maintenance tracking, and communication with tenants much easier. **What do you dislike about AppFolio?** Sometimes the system can be a bit slow, and a few features could be more intuitive, but overall it’s very effective for property management. **What problems is AppFolio solving and how is that benefiting you?** AppFolio helps manage rent payments, maintenance requests, and tenant communication all in one place. This saves time, reduces errors, and makes property management much more efficient. ### 26. Useful for Customizable HOA Management, Needs Faster Support **Rating:** 3.5/5.0 stars **Reviewed by:** Jenni H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I like being able to use the chat for asking questions utilizing AppFolio Property Manager. I also like that I can customize my experience and what pulls up for me when I search. **What do you dislike about AppFolio?** I would like a quicker turnaround time when I ask questions and need a human to respond. The initial setup was a bit unclear, as what was exactly required for CV files was not made clear. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps me provide detailed answers for multiple associations, especially when dealing with questions from attorneys and homeowners. ### 27. Streamlines Property Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan F. | Regional Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I love the reporting in AppFolio. It's very broad, and I use a lot of the work order reports and the billable item reports, which help me see a history of our invoices and get an idea of what future costs should look like. The setup was very easy and super simple to add new users and get them seamlessly integrated with other platforms. **What do you dislike about AppFolio?** I think that the ability to add maintenance-specific notes should be easier and more clear at the very top of the property notes page. Besides that, we've not run into major hiccups that have not been solved easily with our account team. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager simplifies our accounting process, improves owner communication, and centralizes everything in one spot. ### 28. Effortlessly Manages Properties, Streamlines Tenant Coordination **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I like AppFolio Property Manager for its ease of use. It assists with tenant relations and maintenance coordination, which are really beneficial for my property management tasks. The payment tracking feature is another aspect that I appreciate. The initial setup was quick, which made getting started easy. **What do you dislike about AppFolio?** I find the accounting complexity within AppFolio Property Manager to be a bit challenging, particularly when dealing with bookkeeping records. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager for property management, it helps with tenant relations, coordinates maintenance efficiently, and tracks payments easily. ### 29. INFORMATION STORAGE **Rating:** 5.0/5.0 stars **Reviewed by:** Karen E. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Its friendly to used, easy to understand and navigate. **What do you dislike about AppFolio?** NOTHING, to be honest it is helpful to gather information that I needed in Appfolio **What problems is AppFolio solving and how is that benefiting you?** It can easily store properties that we managed, no longer ,managed too. As well as transactions previously paid and unpaid balances. ### 30. Straightforward Rent Payments and Easy Tenant Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Tori T. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about AppFolio?** Rent payments are straightforward, and it’s easy to communicate with tenants. **What do you dislike about AppFolio?** Inability to mass text ALL tenants in a portfolio. Inability to transfer tenants to new properties if they move to one property to the next within our system. **What problems is AppFolio solving and how is that benefiting you?** Track payments + record keeping ### 31. Streamlined, User-Friendly Processing with Smart Bill **Rating:** 5.0/5.0 stars **Reviewed by:** Calie G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about AppFolio?** EVERYTHING, THE PROCESSING OF APPLICATIONS, TO THE SMART BILL FEATURE AND HOW EVERYTHING IS SO STREAM LINED AND USER FRIENDLY **What do you dislike about AppFolio?** The AI support isn't my favorite thing but honestly could be worse. **What problems is AppFolio solving and how is that benefiting you?** They are always solving and improving the app. ### 32. Awesome and User-Friendly Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about AppFolio?** AppFolio is very user-friendly and straight forward. It's very easy to navigate as well. We've been slowly transitioning to this program and are using it for guest cards, work orders, rental apps, and some reports. I'm looking forward to seeing what else AppFolio is capable of. **What do you dislike about AppFolio?** Some features of the rental application cannot be modified. I wish it would not allow applicants to move forward with each step of the application process without all information needed (for instance occupant relationship or requiring address and contact info for an emergency contact). I'd also like to see a waitlist application feature as well. **What problems is AppFolio solving and how is that benefiting you?** So far, I'm not having any issues with the features we are using. ### 33. Comprehensive Features with User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Becky M. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I love all the features AppFolio Property Manager offers, and I especially love the team I get to work with. The resident portal provides residents with a one-stop shop for their renting experience. I find it very user-friendly. Having all documentation in one program helps with time management, and the cost and tools offered through AppFolio, along with their team, were key reasons for switching from Yardi. **What do you dislike about AppFolio?** I think the maintenance call center could be improved by having more knowledge about maintenance in general. I'd also like to see improvements in the criminal search functionality. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager consolidates all documentation, aiding in time management and streamlining our entire business, including accounting and leasing. ### 34. Easy to Use, Fair Pricing, and Helpful Community Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Easy to use and understand. Can be connected with other software's. Performs well rounded tasks, and price is fair. Community help is a great resource and they are integrating AI in a way that is easy to use. **What do you dislike about AppFolio?** The commercial side of things is not as complex. Billing is inconvenient for billing vendors or other entities that may need a one time fee but are not tenants. **What problems is AppFolio solving and how is that benefiting you?** Tracking leases, maintenance requests, and 24/7 maintenance support for emergencies. ### 35. Easy Uploads, Work Orders, Communication and Resident Ledger Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I like being able to upload items, handle simple maintenance tasks and work orders, and access the ledgers for residents. **What do you dislike about AppFolio?** It’s frustrating that I can’t add multiple people to a single guest card. Also, when scheduling people for tours, there isn’t an option to note that they’ve already toured or to record the date they came. **What problems is AppFolio solving and how is that benefiting you?** It helps me keep track of my residents and makes sure I stay on track with everything I need to do. ### 36. Absolutely Critical to the Success of our Property Management Company **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | President / Principal Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about AppFolio?** It is a complete software package that provides us with end to end management of the homes in our portfolio. This includes easy management of our trust accounts along with maintenance, tenant and owner management plus it has robust reporting. Customer service has been easy and great for us as well. **What do you dislike about AppFolio?** I would like to see a little more openness when it comes to integrating with other software without charging a fee. I think AppFolio needs to make some better investments in improving the maintenance piece to better compete with some of the other 3rd party maintenance software companies. **What problems is AppFolio solving and how is that benefiting you?** It enables us to easily manage and track the properties in our management portfolio. The marketing syndication is great as we have 1 click syndication to dozens of rentals sites. **Official Response from Sammi Beach:** > Hi Robert! Thank you for taking the time to leave a review and for your feedback regarding AppFolio Stack - we appreciate all feedback and share with the appropriate teams. Thank you for sharing your sentiment around the marketing process we are so happy to be able to save you and your team time! ### 37. Guest Card Updates and Tenant Profiles Make Leasing Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Charisma Q. | Property Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Guest card update feature and application tools and tenant profile **What do you dislike about AppFolio?** Having to schedule a meeting to fix a issue days later sometimes **What problems is AppFolio solving and how is that benefiting you?** Great tools and a supportive team. It’s been easy to figure out solutions that help our tenants. ### 38. All-in-One Property Management That Makes Tenant Work Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** The Appfolio property manager has several features to help organize and access tenant and prospective tenant information. I use the site to communicate, draft notices and leases, track maintenance, and manage unit turns. There is also a feature for screenings and income verifications, which makes my job much easier. Everything is all-inclusive, and I utilize the site daily. It is very user-friendly, simple, and the layout is visually appealing as well. If I am unable to find something, I can search for help or reach out to customer support directly in Appfolio. We are using Appfolio to streamline our paperless process and are implementing the app for our residents. **What do you dislike about AppFolio?** There is no option available for screening non-citizen applicants. This is essential for the demographics of our property. We have many prospective tenants who have work permits or are in the process of obtaining their citizenship or green card, and we cannot screen them properly. Currently, we use an outside source for these screenings but would like to have the capability to do so within AppFolio Property Manager. **What problems is AppFolio solving and how is that benefiting you?** Increasing communication with our residents and tracking the progress of maintenance work orders has improved our efficiency, which will help with resident retention. We are able to send notifications when requests are scheduled and completed, along with follow-up reminders. ### 39. User-Friendly One-Stop Shop for Property Managers **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlee L. | Leasing and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** It is very user friendly and a one stop shop for alot of things we do as property managers. It has easily integrated with our ILS's as well. **What do you dislike about AppFolio?** There are some features I wish the program had that it doesn't have quite yet. I wish there were customer support for tenants. **What problems is AppFolio solving and how is that benefiting you?** It helps us solve all tenant communication and allows us to use only one program besides Outlook for all of our property management needs ### 40. All-in-One Automation That Saves Time—With Strong Portals and Maintenance Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** 1. Everything talks to everything Leasing, accounting, maintenance, communications—it’s all in one system. You’re not reconciling five tools or chasing data across platforms. When something happens (rent paid, work order completed), it shows up everywhere it should. 2. Automation that actually saves time AppFolio is great at the unglamorous stuff: Automated rent reminders & late fees Recurring charges Owner distributions Move-in / move-out workflows It cuts down repetitive admin work without feeling brittle or over-engineered. 3. Tenant & owner portals are genuinely solid Tenants can pay rent, submit maintenance requests, and get updates without calling the office. Owners can log in and see financials anytime. Fewer emails, fewer “just checking in” calls = sanity preserved. 4. Maintenance management is a standout Work orders are easy to track, assign, and update, and the vendor integration is strong. The mobile app makes it practical for techs and managers in the field—not just usable, but actually convenient. **What do you dislike about AppFolio?** The reporting engine is solid for standard needs, but: Custom reports can be hard to build Exported data sometimes needs extra cleanup If you’re coming from a highly configurable accounting/reporting tool, it can feel limiting. 🔹 3. User interface has room to improve While intuitive in parts, some people find: Navigation feels inconsistent at times The UI can feel cluttered Some screens haven’t kept pace with modern design expectations This isn’t a deal-breaker, but it does affect day-to-day speed. 🔹 4. Learning curve New users often say: Initial setup takes time Training team members takes investment Because it does so much, mastering it isn’t instantaneous. **What problems is AppFolio solving and how is that benefiting you?** 1. Disconnected tools & manual processes Problem: Property teams often juggle separate leasing software, accounting spreadsheets, maintenance trackers, tenant communication tools, and payment platforms. Solution: AppFolio puts all of that into one system with shared data and workflows. Benefit: No double-entry between systems A single source of truth for residents, units, and finances Fewer errors and less time chasing info 2. Time-consuming communications Problem: Rent reminders, late notices, maintenance updates, owner reports, and inquiries can flood your inbox. Solution: Built-in messaging automates notifications and centralizes communication across tenants, owners, vendors, and prospects. ### 41. Very User-Friendly for Monitoring Tenants & Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Jerica D. | Finance Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about AppFolio?** Its very user friendly and Faster service and easier digital interactions improve tenant satisfaction and retention **What do you dislike about AppFolio?** there are some reports that we would like to generate that were still unable to do **What problems is AppFolio solving and how is that benefiting you?** Reduces manual work by automating rent collection, maintenance requests, and communication workflows. This frees managers to focus on growth and resident relationships. Protects businesses from fraudulent applications and payments, reducing financial risk ### 42. Easy to Follow, Simplified Verifications, and Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy F. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** EASY TO FOLLOW, VERIFICATIONS MADE SIMPLE, PERFORMANCE AND SUPPORT **What do you dislike about AppFolio?** I have not found one yet. There needs to be a customer support line. **What problems is AppFolio solving and how is that benefiting you?** struggled to get verifications and now we can process all verifications in one program ### 43. AppFolio Is Easy to Learn and Straightforward to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about AppFolio?** AppFolio is very easy to learn and navigate, and I find it straightforward to use. **What do you dislike about AppFolio?** not able to bulk text certain categories only. For example, if i would like send reminders to people with a balance on their account, I have to do it one my one. Unlike other systems that provide that feature. **What problems is AppFolio solving and how is that benefiting you?** It has connected our prospects who are looking for availability, without us having to use another system for that. ### 44. Solid Tool with Room for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Fenton D. | Asset Management Analyst **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like how easy it is to pull reports based off the accounting done, which really helps me manage my 60 unit rental facility. The work orders are also done very well, and it's great to have all my property info in one place. **What do you dislike about AppFolio?** I think the website itself should start creating websites for users and their properties. I was not personally involved, but I hear the initial setup was not the easiest thing. Took A LOT of time. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps me understand work orders and keeps all my property info in one place. I like how easy it is to pull reports based off the accounting done. ### 45. Easy Resident Texting and Read Receipts for Emails **Rating:** 4.5/5.0 stars **Reviewed by:** Sam S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about AppFolio?** What I find most helpful is the ability to text residents and send emails with a receipt showing that residents have opened the emails. **What do you dislike about AppFolio?** The only downside is figuring out which reports show what I’m looking for, since they’re different from the other program we used. **What problems is AppFolio solving and how is that benefiting you?** The AI helps a lot. I like being able to ask for help, and I also like using the assistant option to complete tasks. ### 46. Effortless Rent and Lease Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about AppFolio?** I like how AppFolio Property Manager helps me organize rents and leases effectively. It was easy to set up, which made getting started smooth and straightforward. **What do you dislike about AppFolio?** none for now. Seldom is down but its okay **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to track rents, accounting, and tenant activities. It solves rent issues and helps organize rents and leases effectively. ### 47. Effortless Leasing & Task Management **Rating:** 5.0/5.0 stars **Reviewed by:** Maria F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I like how AppFolio Property Manager assists with the application process and helps me stay on track when reaching out to prospects. The task manager is a good tool, and I appreciate using the work order tab. The assistant tab is also great. The initial setup was very easy, making it convenient to start using the software. **What do you dislike about AppFolio?** nothing **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps with the application process and keeps me on track when reaching out to prospects. ### 48. AppFolio is great to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** CRWD F. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Easy navigation Prompt Updated Efficient **What do you dislike about AppFolio?** Maybe it's just me but I don't see or have access to things. **What problems is AppFolio solving and how is that benefiting you?** Connecting with clients is key and keeping them in the loop with updates is essential ### 49. Very Organized, Searchable, and Easy Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** Very organized and searchable. Easy to run reports. **What do you dislike about AppFolio?** Nothing. I have used other programs and there isn't any downside **What problems is AppFolio solving and how is that benefiting you?** It helps me quickly see what inventory we have available and that helps me lease more space ### 50. Effortlessly User-Friendly, Perfect for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Johnnie Lea E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I really like how easy it is to navigate AppFolio Property Manager; it's user-friendly and barely required any training when I started using it. I find the initial setup to be very easy too. **What do you dislike about AppFolio?** I wish there was an option to allow all board members to vote instead of just one or a few **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager solves everything for me. It's easy to navigate and user-friendly, requiring barely any training to start. ## AppFolio Discussions - [What other programs can Appfolio link to?](https://www.g2.com/discussions/11933-what-other-programs-can-appfolio-link-to) - 3 comments, 1 upvote - [What is AppFolio Property Manager used for?](https://www.g2.com/discussions/what-is-appfolio-property-manager-used-for) - 1 comment - [Is AppFolio a CRM?](https://www.g2.com/discussions/is-appfolio-a-crm) - 1 comment - [What is AppFolio used for?](https://www.g2.com/discussions/what-is-appfolio-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/what-software-do-property-managers-use) - 2 comments - [View AppFolio pricing details and edition comparison](https://www.g2.com/products/appfolio/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+03%3A55%3A47+-0500&secure%5Bsession_id%5D=d124ac3c-a882-4c06-b448-84d384875089&secure%5Btoken%5D=69703c212d48bb99ce1193905547f6138d377e0110b8b340de2e13f77255c0de&format=llm_user) ## AppFolio Integrations - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Aptly](https://www.g2.com/products/aptly/reviews) - [AvidXchange](https://www.g2.com/products/avidxchange/reviews) - [Axela](https://www.g2.com/products/axela/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ButterflyMX](https://www.g2.com/products/butterflymx/reviews) - [Conservice](https://www.g2.com/products/conservice/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Knock CRM](https://www.g2.com/products/knock-crm/reviews) - [LeadSimple](https://www.g2.com/products/leadsimple/reviews) - [LISA AI](https://www.g2.com/products/lisa-ai/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [Property Meld](https://www.g2.com/products/property-meld/reviews) - [RealPage](https://www.g2.com/products/realpage/reviews) - [RentEngine](https://www.g2.com/products/rentengine-rentengine/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [ShowMojo](https://www.g2.com/products/showmojo/reviews) - [SiteOne](https://www.g2.com/products/siteone/reviews) - [Tenant Turner](https://www.g2.com/products/tenant-turner/reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - [Zego](https://www.g2.com/products/gozego/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [zInspector](https://www.g2.com/products/zinspector/reviews) ## AppFolio Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Branding** - Operability - Brand Management **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Platform Additional Functionality** - Reporting **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top AppFolio Alternatives - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (426 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (270 reviews) - [DoorLoop](https://www.g2.com/products/doorloop/reviews) - 4.8/5.0 (250 reviews)