Ease of use, when implementing user guidance and on-screen prompts it's easy to use, I really like the Chrome plugin Review collected by and hosted on G2.com.

The UX could be better - finding certain features can be difficult at times Review collected by and hosted on G2.com.

Appcues works amazing on our application and is easy to learn Review collected by and hosted on G2.com.

There is not many downsides to appcues that I have found Review collected by and hosted on G2.com.

The tool provides an intuitive interface for building workflows. Its user-friendly builder and sophisticated audience targeting capabilities make it an excellent solution. Review collected by and hosted on G2.com.

The application may occasionally fail to detect issues in certain areas. However, in most instances, these problems can be resolved with assistance from the Appcues support team. Review collected by and hosted on G2.com.

- Many parameters for effective audience targeting

- Good online documentation

- Good support (dedicated Slask channel for quick questions and asnwers)

- Enables two-way communication with our customers, allowing us to receive feedback as well as offer them content.

- Great chrome plugin that helps with building Appcues content and troubleshoot.

- Dashboard with flow analytics Review collected by and hosted on G2.com.

- Missing the ability to skip/select a different flow stage depending on certain conditions.

- Sometimes the flow can be slow, with the next step taking 1 or 2 seconds to be displayed.

- Managing domains list in a small input text is not confortable. Review collected by and hosted on G2.com.

The product is so flexible and their team is really responsive. There's been a bunch of new features released since we've had it and it's been an incredibly useful product for us. Review collected by and hosted on G2.com.

There isn't really anything I dislike, I would like the Salesforce and Slack integrations to work a bit differently but overall we've been able to adapt to what we need. Review collected by and hosted on G2.com.

Being able to send emails directly from the platform, something you previously needed another platform for Review collected by and hosted on G2.com.

Provide better out of the box components and personalization Review collected by and hosted on G2.com.

What I really like about Appcues is how intuitive and easy it is to set up. It requires minimal involvement from our development team, which means the product team can quickly deploy in-app guides, surveys, and tooltips without any bottlenecks. The segmentation and targeting features are excellent, allowing us to create personalized user journeys that feel relevant and unique, significantly enhancing our overall user experience. Appcues also provides valuable data-driven insights that help us continuously refine and optimize our user flows. We can easily track how users interact with the guides and make informed adjustments accordingly. Additionally, the seamless integrations with our existing tech stack, including Jira and Slack, ensure that our teams stay in sync, which has been crucial for troubleshooting and product updates. The customer support has been excellent so I'll be using Appcues in the future no matter the project. Review collected by and hosted on G2.com.

While Appcues provides a solid set of templates, having more design flexibility and customization options would be a welcome improvement. We often find ourselves wishing for greater control over the appearance of modals and tooltips to better match our branding and user interface. Additionally, while the tool is fantastic, the price can be a bit high for smaller teams or companies that are just starting out. A more flexible pricing model would make it more accessible for businesses that are scaling their onboarding efforts and may not yet have the budget for higher-tier plans. Review collected by and hosted on G2.com.

I enjoy how easy creating the flows are. You can segment out audiences, the onboarding process to help users get settled is top notch. Review collected by and hosted on G2.com.

Though it is easy, sometimes it can be tricky to know what flow to use when certain elements in your website pop different. Review collected by and hosted on G2.com.

- Implementation was light weight and quick to complete

- Support has been responsive and timely

- Appcues has allowed our Product Team to quickly create onboarding flows, gather user feedback, and drive adoption without requiring support from our Technology partners

- We've been able to drive adoption of brand new experiences and core functionality without putting additional burden on our internal associates to provide customer support

- Appcues roadmap has delivered multiple features this year that has made the product even easier to use and much more feature rich Review collected by and hosted on G2.com.

The reporting and analytics are lacking in some areas Review collected by and hosted on G2.com.

There are many things that makes from appcues a complete toolkit for enterprises, but the ones that I find more remarkable are, versatility, usability, flexibility and user experience. It's a very intuitive tool that provides enhanced features to cover the most common scenarios of users navigating web and mobile apps. It's easy to integrate with any platform and you want to use it everyday. Review collected by and hosted on G2.com.

There are still some issues when it's not used in hybrid mobile frameworks like ionic, however the support and engineering team are always willing to help to resolve problems for implementation. Review collected by and hosted on G2.com.