When I have an issue, the response is fast, personable, and effective. I've gotten prompt attention even outside business hours. We are a small office with a very complex client structure and unique needs; AppColl is flexible enough to make this work well, even at our small scale, and at a reasonable price. They are continually working to add useful features and to keep pace with PTO changes. I liked AppColl when we started using it, and I love it now. Review collected by and hosted on G2.com.

There used to be some inefficiencies in using the system, but AppColl has both responded to our requests and innovated on their own to add useful features, so we have nothing to mention here. Review collected by and hosted on G2.com.

I appreciate the ease of use, breadth of features that make my job more efficient, responsiveness of the support team when I have a question or concern and the ability to setup my own task types to address my companies individual needs. Review collected by and hosted on G2.com.

My schedule is so full that I lack time to keep up to date with all the new improvements and features available to me that would free up more of my time and that of my staff! Review collected by and hosted on G2.com.

I love AppColl. I like that it's web-based so I can access it anywhere without horsing around with some antiquated VPN system. I like that it integrates with the USPTO's website to automatically download status updates for trademark matters, and now also you can manually instruct it to update patent matters from Private Pair once you've uploaded your credentials. I love that you can customize tasks and have automated emails be sent once specific events have occurred, or tasks have been created or closed. Simply put, this software allows me to run my practice without any administrative help because I have it set up to automatically generate all of my routine reminder letters/emails, as well as all of the template letters/emails that go out to clients. I also really like the Invoice module, which I use for all of my billing. I have been using this software for at least six years, and it has only gotten better with each update they put through. Review collected by and hosted on G2.com.

From time to time I have come across bugs in the software. That being said, this happens less and less often, and they always strive to have it fixed as soon as possible. Review collected by and hosted on G2.com.

AppColl provides a very intuitive system with excellent help topics, learning modules, and accessible people to talk to if you have any questions. The billing module and timers help me efficiently track time, and invoice generation is very easy. The system also includes the ability to store references for IDS submissions, and generate USPTO forms from data entered into the system, which reduces risk of error. This is an overall exceptional product that takes care of all of my docketing and billing needs. I have already recommended it to several colleagues. Review collected by and hosted on G2.com.

In 5 years use, I haven't found anything that I dislike. If I have had any issue or question, it is immediately resolved or answered. AppColl personnel are friendly and knowledgeable. I have only had the system go offline briefly ONCE in 5 years, and I use this product every day in my practice. Review collected by and hosted on G2.com.

AppColl does a great job of pulling together a number of things: generation of actions based on templates; auto generation of emails; auto notification based on USPTO updates; basic docketing of patent and trademark items; tracking of prior art on IDS; central repository for storing files; task generation and tracking. In addition to all of that, AppColl provides such services in a very financially prudent price structure. Review collected by and hosted on G2.com.

Like many startup companies, there is an often evolving framework of improvements. Such is the case with AppColl. However, even in view of such improvements, AppColl continues to maintain a very steady foundation of base features. Such improvements are simply that - improvements on an already great foundation. Review collected by and hosted on G2.com.

Support and tutorials are unparalleled. It's easy to use the database itself, but if there is ever a question, the answer can usually be found in the FAQs or tutorial videos, and if it can't be resolved, it's easy to send it to AppColl support for an answer. They are quick in responding and thorough. The ease of use of the database, too, is an advantage. It calculates dates appropriately and creating custom templates to run and generate dates is easy. Review collected by and hosted on G2.com.

Nothing really. Currently I'm unable to create custom headings for my reports, which would save a bit of time, but it's not a deal-breaker. Review collected by and hosted on G2.com.

Easy to use. Automatically calculates the due date for everything required. Love the TDSR update feature. Love the form generator too. Review collected by and hosted on G2.com.

Would love an app for my phone. the task list is sometimes unwieldy Review collected by and hosted on G2.com.

- cloud based

- pulls information from USPTO PAIR

- can link cases together so that Office Actions show up for IDS purposes

- The ease of creating IDS'

- The ease of using filters to create customized spreadsheets/reports Review collected by and hosted on G2.com.

- Office Action tasks need to be marked as "Missed" in order for the subsequent task to show up; and if it is not marked as missed, the entire application could go abandoned by failure to respond to an Office Action

- I have not been able to figure out a way to create my own tasks to add to the Drop down menu of pre-created tasks

- I cannot customize some of the pre-set "Reports" that were created

- I cannot re-create an IDS once it has been created once because the "Create IDS" button disappears completely

- I cannot customize the task Drop Down menu in the Billing section to add in the descriptions Review collected by and hosted on G2.com.

I love the ease of using the software and that technical support has always gotten back to me quickly. They have also welcomed my suggests to help with improving the software. Review collected by and hosted on G2.com.

I dislike that not all USPTO forms are available. Review collected by and hosted on G2.com.

The best features of AppColl are the ability to generate forms and documents that are pre-populated with the appropriate information for a matter, thereby eliminating the risk of human error data entry in the form creation. Review collected by and hosted on G2.com.

There are two things I dislike. One, the reporting functions related to attorney billing, attorney collections, A/R, and other finance aspects are limited and not very user friendly. Two, we cannot really utilize multiple different customer numbers in form creation for different clients. Review collected by and hosted on G2.com.