AL

Verified User in Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Multiple Year User of Appollo"

4/5

What do you like best about Apollo ILS/LSP?

The system offers a lot of functionality to libraries who don't have a ton of resources. The functionality in combination of the rated price points work out for a lot of libraries. Having the software hosted online is a huge benefit to libraries who don't want or can't afford to have a local software server. The staff is also very responsive in assisting and providing resources to its customers. It's unusual to be able to approach the owner at a conference to ask a a question of. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

The back end of the system requires a lot of practice to understand where things are located on the back end. For instance, after years, I still have to search for the report or settings that I need. It could use some evaluation in terms of organization and implementation, in other words. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

It offers a lot of functionality for a fairly low price. If you need a change, this should definitely be a strong point to consider. It will take time to understand the background functionality of the reports and settings, but it's generally worth the difficulty there. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

The software removes the need for a local server which cost us a lot of staff time and effort. The online implementation is far better so that patrons can far more easily browse and find things within the collection. The contact functionality for reserves and overdues also saves a ton of time and money. Review collected by and hosted on G2.com.

AL

Verified User in Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo Excellence in ILS service"

5/5

What do you like best about Apollo ILS/LSP?

Customer service is the best I have encountered. Highly responsive to questions and always improving their service based on customer requests. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I really have no dislikes of this service. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

I highly recommend Apollo. They will give you an unlimited trial period with your library data uploaded to the trial so you can easily see how it will work for your specific situation. The customer service is excellent and they are constantly updating the product. They are responsive to additional feature requests. APollo seamlessly intergrates with other services that libraries offer as well. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

APollo makes it much easier to track usage of library materials. The reports function allows us to run a variety of reports based on items or people. The main benefit is time, much less time is spent processing items to prepare them to be used by the public as well as checking items in and out of the library is seamless. This frees up staff to work on other projects. Review collected by and hosted on G2.com.

HS

Holly S.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Overall good, some ups and downs as we learned how to work with each other"

4.5/5

What do you like best about Apollo ILS/LSP?

I like how responsive the tech support team is when contacted. It took some time for me to understand how to work with them and that Apollo was basically one large website database, but once I did I was able to understand how to explain issues and problems to tech support better and get the help I needed Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I wish there was more control for each site individually. There are many times that I wish I could adjust a slight aspect of a resource more than I can, however I do appreciate that the company does seem to take suggestions into consideration with updates. I would really like them to improve the reserve express so that patrons can determine what type of material they want (not just adult fiction items) and/or can decide that they might only want materials in the juvenile section by an author that writes for many age levels (ex: James Patterson). Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

I would recommend it to smaller libraries, but not to libraries any larger than we are. It is a good system, but there are definite limitations for larger libraries. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo has solved our reliability issues we had with our previous ILS provider. I have really appreciated the automatic notification process for overdue items. Review collected by and hosted on G2.com.

BB

Becky B.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/17/2017

"Apollo ILS/LSP is fantastic!"

5/5

What do you like best about Apollo ILS/LSP?

Everything about it! The customer service is unbelievably friendly and they are very responsive. The product is continually being improved - both from their own development and from listening to customer requests. If we are trying to figure out how to do something that is new to us they are there to help us out, and no matter how silly our question might be they treat us respectfully. The software itself is made for small and medium sized public libraries and it quite simply does everything we need in a very efficient and professional manner. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I truly cannot think of a thing we dislike about this product or company. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Because they offer a free, unlimited trial using your own data, what do you have to lose? Give it a try and you will never be sorry. I highly recommend this product! Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

The efficiencies of this software have freed up staff time so we can spend more time working directly with patrons. Through this software we have given patrons a lot of control of their own library use which empowers them and makes us look great! Review collected by and hosted on G2.com.

GM

Geo M.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"The best Library Automation System I've used."

5/5

What do you like best about Apollo ILS/LSP?

Updates are automatic, 90% of records can be pulled from other libraries, label printing is free and easy and most importantly the folk at Biblionix actually listen to suggestions from users. Sometimes it takes a while to implement but they really want to make it the best experience possible for their users. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

The search functions could be better. Specifically, it searches punctuation which can get frustrating if you have accents and such. Other than that I really don't have any major complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

If you are looking for a new Automation System and have a stable internet connection I strongly recommend looking into Apollo. It has been a boon for us. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

As a small library Apollo allows us to not have an onsite IT person to manage a server and keep everything going. This alone has made the cost of Apollo an excellent deal for us. Review collected by and hosted on G2.com.

TS

Thomas S.

Library Systems Administrator

Libraries

Small-Business (50 or fewer emp.)

10/26/2017

"Simply the best ILS for small public libraries"

5/5

What do you like best about Apollo ILS/LSP?

Breadth of features and unsurpassed customer support Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Some aesthetics of the user interface could be updated, though they are constantly improving everything. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Simply put, do it! At least take them up on their offer to set your library up on a trial basis. At no charge, they completely implemented a functional system using all of our data from our previous system so we could experience just how amazing it is. We truly had an opportunity to experience how Apollo would work in our own library. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo has allowed us to offer cutting edge service to our patrons in a system that is user-friendly, intuitive and backed by top-notch customer support. We use it to manage all aspects of our library operations, including circulation and online public access, patron authentication to third-party services, and integration with our statewide interlibrary-loan program. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/24/2017

"Great ILS for small library"

4/5

What do you like best about Apollo ILS/LSP?

Biblionix staff is great. Very responsive if we have a question or problem. Great library catalog. A lot of good add on features. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

My main complaint is that the reports can be a little clunky. They're not bad and I've learned to use them, but often I'll wish for a report that is difficult to create. Most reports I've wanted, however, have been available--just need to figure out how to generate them. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

It's a library catalog--what every library needs to have. It is affordable for a small library and has plenty of good features. The folks at Biblionix really stay on top of industry trends and library requests. They don't do everything, of course, but I can tell they try to make it a top-of-the-line product that is responsive to the needs of library staff. Review collected by and hosted on G2.com.

SW

Susan W.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo is our invaluable partner!"

5/5

What do you like best about Apollo ILS/LSP?

Designed for smaller public libraries which means all the features are useful. Great interface with collection service. Reports are highly adaptable to get the information we need. Best of all, the customer service is amazing. Friendly, patient and knowledgeable staff go the extra mile to quickly resolve any questions or issues that may arise. Constant improvements are a real bonus - sometimes we didn't even know we needed a feature until Apollo introduced it. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Since Apollo is a web-based service, we have problems whenever we have connectivity problems. I have found that the system is usually back up and running quickly. Review collected by and hosted on G2.com.

CB

Carrie B.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo is the best!"

5/5

What do you like best about Apollo ILS/LSP?

Apollo is constantly changing and updating according to our feedback. They are super responsive and have customer service that most can only dream about. What you imagine customer service "should be" is exactly what they deliver. Excellent communication. Never a day without a response. Frequent updates and easy instructions about the new "how tos". Also, it's cost effective for a 3,500 community library. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

There are no dislikes with their service.

I have yet to find a downside of going with Apollo.

Best I've ever used. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Go for it! You won't regret your decision. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo is user friendly, easy for patrons to use, excellent interface for staff, good looking, quick reacting platform...It looks great. Public has lots of access remotely. Reports in Apollo are wonderful, powerful, and can be customized at your request. Review collected by and hosted on G2.com.

PL

Patrick L.

Small-Business (50 or fewer emp.)

2/6/2018

"Volunteer and user friendly"

4/5

What do you like best about Apollo ILS/LSP?

Although we are organizationally new to the system, it is relatively easy to learn the basics and train new people to system use. The advanced features are great. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

We wish that there was at least a template for websites that have a tried and true track record to enhance the platform through and with the Apollo system. Review collected by and hosted on G2.com.