The videos and chat help are quick and efficient assistant tools for troubleshooting and learning more about the system. Keela is all we need for data tracking. Review collected by and hosted on G2.com.

As a non charitable organization, cost is always a barrier, but Keela is reasonable compared to other donor database platforms. Review collected by and hosted on G2.com.

Super user-friendly and fantastic Customer Care Team. I feel like I know them by first name! Review collected by and hosted on G2.com.

Personally I liked the Old Form Builder - we use forms for things other than donations (like registering for courses and signing up for classes), so the more customizable the better. Review collected by and hosted on G2.com.

The ability to organize your database based on what impact area donors wanted to support. Review collected by and hosted on G2.com.

I would like Keela to be able to keep notes on donors compared to interactions. Review collected by and hosted on G2.com.

The user-friendly database allows me to track donors and clients, track donations, and create fast communications for various segments. Review collected by and hosted on G2.com.

I have not experienced anything not working well. Review collected by and hosted on G2.com.

Keela keeps all our information organized and easily accessible. Contact interactions, fundraising history, specific segments and data stored for specific events! Review collected by and hosted on G2.com.

In the email threads it is hard to follow who is copied.

Embedded videos in the communications.

Data summaries of existing information could be simplified to not duplicate information. Review collected by and hosted on G2.com.

The ability to make tags, and schedule emails. I enjoy the different types of forms. Campagins to track revenue are good. The bell notification is excellent. Review collected by and hosted on G2.com.

When I look up an email address in the whole data base it doesn't always show up. When creating email marketing, the text sometimes turns white or formats weird. Review collected by and hosted on G2.com.

It houses all our volunteer and donor data in one place and everyone on our team finds it easy to use. Review collected by and hosted on G2.com.

We have challenges with the email function. The email address that is assigned to us gets caught in spam A LOT so we tend not to use this function for larger mailings. Review collected by and hosted on G2.com.

Keela's CRM is significant for its price point and includes many valuable features. Keela's learning and development materials are superb, though. Review collected by and hosted on G2.com.

The project management feature is very lacking, I would not recommend using it. Review collected by and hosted on G2.com.

Quick assistance from care team with any issues

Great knowledge portal, easy to navigate and find answers

Great video explanations Review collected by and hosted on G2.com.

Issues using accents, symbol characters, importing and exporting Review collected by and hosted on G2.com.

Ease of accepting donations and issuing tax receipts. Review collected by and hosted on G2.com.

Cumbersome reporting tool, many steps to run and download reports. Review collected by and hosted on G2.com.