The customer support is exceptional. If you can't find an answer through their extensive library of articles, an email to custom support is usually answered within the hour. They're super friendly and will walk through each step with you. Review collected by and hosted on G2.com.

I wish donors had access to their own donor profiles to be able to update their own payment information and access statements and donations as needed. Review collected by and hosted on G2.com.

Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. Review collected by and hosted on G2.com.

Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. Review collected by and hosted on G2.com.

I think that the best feature on their platform is the “nonprofit intelligence” which helps us understand who the donor is, how much to ask, how they prefer to be contacted, and the optimal time to make an ask. I haven’t seen this feature on other CRM platforms, which makes me appreciate how Keela strives to understand their local Vancouver-based customers. Review collected by and hosted on G2.com.

The newsletter feature doesn't have mobile optimization so it really is a challenge to lay it out nicely. It also doesn't have much or direct data on the performance of a newsletter like click-through rate and unsubscribe rate (it will still have to be computed manually). Review collected by and hosted on G2.com.

I like the analytics that Keela provides. I also like how you can customize your campaigns, marketing and other forms of communication. Review collected by and hosted on G2.com.

I find transferring data into Keela more complex than it needs to be. I also find it challenging sending campaigns or other communication in another language besides English (ie. French). Review collected by and hosted on G2.com.

Keela is a fantastic CRM. It is very intuitive, but the best part is the customer service. They always go above and beyond to help with any issues I experience and if my organization needs something from our CRM that isn't currently available in Keela, they come up with a fantastic workaround and they take that need back to the team. Keela is amazing, it has saved me HOURS. I recommend it to anyone and everyone, Review collected by and hosted on G2.com.

I have exactly two issues with Keela. 1. There isn't a ticketing feature, and 2. you can't modify Memberships to be a donation transaction. That's it. I love everything else about Keela and they have come up with a great workaround for #2. As to #1, they have an integration with Eventbrite which is great, but Eventbrite is out of our price range. Having a ticketing feature would make running our fundraising events seamless. If I only have two issues, I think that means Keela is a pretty great CRM. Review collected by and hosted on G2.com.

We love that Keela is adaptable and able to create more personalized communications and conversations with our donors. We used to use multiple systems for email, texting, contact info management, donation records, etc and now we are bringing them all together. Keela is easy to use and the dashboard is user friendly. Also, the support team is very quick and responsive to my constant questions via email or chat. Review collected by and hosted on G2.com.

The only feature Keela does not have yet is a way to manage our Banquet event registrations and table seating. Review collected by and hosted on G2.com.

Establishing a new project, creating new forms and emailing mass emails make it easier. Review collected by and hosted on G2.com.

Some things are hard to figure out, and the videos for troubleshooting aren't always helpful. Review collected by and hosted on G2.com.

It's a nice system to organize your donations logging needs. Very user friendly; easy to learn. We use it daily. Review collected by and hosted on G2.com.

That you have to work on every single donations one by one. If I needed to make the same changes to X amount of logs, it takes very long to do so. Review collected by and hosted on G2.com.

All contacts in one database is a HUGE advantage. Having communications integrated into the software is a must-have tool to be effective in fundraising. Integrated automation workflows is also a feature we have LOVED. Keela is one of the most affordable donor software we were able to find with integrated communications. It is very user-friendly. We have around 6,000 contacts. Review collected by and hosted on G2.com.

Not being able to pick up the phone and talk to support is annoying. You have to schedule phone calls or otherwise submit an email request.

The system typically has a lag-time when clicking from screen to screen.

When logging cash/check donations, there is no batch entry option. You can import a file, but sometimes the file import can take hours, so you can't have any plans that day for the imported data.

Sometimes the features can be a little buggie. For instance, the system can't identify new contacts vs. donors for some reason, even though the filter is available.

There are no filters for last donation date or street address which has been annoying.

The built-in email communications can be a little restrictive and unpredictable. Not nearly as many features as constant contact or mail chimp, but we have made it work becasue it totally pays off to have communications integrated. Review collected by and hosted on G2.com.

It does everything you need it to do and automates your email marketing to make your life easier as a non-profit marketer! Review collected by and hosted on G2.com.

Downside is the flexibility of designing email templates. It would be great to be able to design templates through external apps such as Canva and then import them in! Review collected by and hosted on G2.com.