Keela has enabled me to accomplish the goal of taking better care of the donors for my organization. We came to Keela from spreadsheets. The list of limitations we were experiencing was endless, as was the manual work. With Keela, we have automated so much that it gives me time in my work day to build out strategies to build the donor relationship and to develop new strategies to capture new donors. Our salesperson answered the laundry list of questions he was presented and ultimately won our business. Also, the support team is excellent. If Keela doesn't have a built in solution for the exact question I've raised, most of the time, there is a quick work around to accomplish the same goals! The Knowledge Base is an invaluable resource. I was able to fully implement Keela on my own and saved my organization the additional cost of hiring Keela to do it. It is a tool that I interact with every single day in my capacity. Review collected by and hosted on G2.com.
Even though we have been using Keela for almost a year, I'm still learning so much about it. I wish it was possible to send the gift acknowledgement letter separate from the gift receipt. It would be nice to have those arrive a couple days apart from each other as another touch point with the donor. I also wish the household function was more functional. For example, when one person's address is updated in the household, there would be a prompt to verify if everyone in the household should have their address updated. Some of the Knowledge Base links no longer work and some of the instructions seem to be out of date to the current software, but overall, if you have a question, the Knowledge Base has the answers. It would be helpful if Keela had the capacity to work with our previous payment processor to integrate the monthly donor information over to Keela's payment processor. We also were looking for a CRM that had a donor portal. Keela does not. Maybe that is a future endeavor along with an app. No major disappointments at this point. Review collected by and hosted on G2.com.
Thank you so much for your incredibly detailed and thoughtful review. We're thrilled to hear how Keela has transformed your donor management and helped you transition from manual spreadsheets to a more strategic, automated approach to donor care!
