Matthew House T.
MT
Matthew House T.
Administrative Services Manager
Small-Business (50 or fewer emp.)
"Keela’s Donor Profiles Make Tracking Scores and Giving Totals Effortless"
5/5
What do you like best about Keela?

The thing I really like most about Keela is the donor profile where I can see on top the donor score, their total donation and how easy it is to navigate to donor information. Review collected by and hosted on G2.com.

What do you dislike about Keela?

The only thing I don't like much is not having live chat support but only email. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thanks for the review! It's great to hear the donor profile view helps you quickly track donor score and giving totals. We also hear you on the lack of live chat support and appreciate the feedback. We'll be sure to pass this along to the product team. In addition, you can always submit feature requests in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu.

Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Keela Makes Donor Tracking, Receipts, and Reporting Simple & Efficient"
4.5/5
What do you like best about Keela?

Keela allows us to hold all of our donees information in one place, track all their donations, and send receipts quickly and simply. It also allows us to pull reports, sort our donation platforms and causes, and track donation income by project. Review collected by and hosted on G2.com.

What do you dislike about Keela?

There is a bit of a learning curve in pulling reports with the information I want. Need to have some computer language savvy Review collected by and hosted on G2.com.

Zahra G.
ZG
Zahra G.
Small-Business (50 or fewer emp.)
"User-Friendly Dashboard with Seamless Event Integration"
3.5/5
What do you like best about Keela?

I like Keela's user-friendly dashboard, which makes navigation easy. I also appreciate its integrations with many other applications. Being able to run event management via Eventbrite and have those attendees automatically added to Keela has been really helpful. The initial setup was very seamless, and I really appreciated the several walkthroughs and all the pre-recorded video content. Review collected by and hosted on G2.com.

What do you dislike about Keela?

Integration with Google Workspace, specifically being able to automate interactions with contacts in my Gmail Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thanks for the feedback. It's great to hear Keela is helping you see which contacts are engaging and attending events, and that the Eventbrite integration is delivering real value for your team.

SM S.
SS
SM S.
IT Management
Fund-Raising
Small-Business (50 or fewer emp.)
"Keela is a Game-Changer for managing our non profit"
4.5/5
What do you like best about Keela?

Keela.co helps us transform how we handle donor management, fundraising, and internal projects, bringing everything into an easy-to-use system. Here’s why we recommend it:

Streamlined Donor Management

Effective Fundraising Tools

Project Management Efficiency

Actionable Data Insights

Outstanding Support Review collected by and hosted on G2.com.

What do you dislike about Keela?

We’ve been using Keela.co CRM for 3 years

Helps us with our Customer Service Challenges

Response Time

On a few occasions, we encountered delays when reaching out for help

and now they are a Pay for help comapny.

Understanding our unique Nonprofit Needs

I ended up troubleshooting on my own.

Help Resources

Tutorials are ok but could be in more depth

What’s Working Well

Donor Management

Platform donor tools have been a massive time-saver.

Fundraising Features

the online donations form is excellent and volunteer forms as they all lead back to the database

Suggestions for Improvement

Free setup and training classes

Hi level training training the customer support team to better unique customer needs

Final Thoughts

Despite the few customer service challenges, Keela CRM is our go to Crm and makes a world of difference. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thank you for your review! We are thrilled to hear that Keela is a "Game-Changer" for your nonprofit, and that features like streamlined donor management, excellent fundraising tools, and centralized data have made a world of difference. We also appreciate your honest feedback regarding customer response times and the learning curve for new team members. We are always working to improve our support resources and training to better meet our customers unique needs and will keep your feedback in mind!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Keela is Easy to Navigate and is a complete CRM"
5/5
What do you like best about Keela?

I am new to donor stewardship and fundraising. As a newbie in this role, Keela is easy to navigate, segment donors, and keep track of my nonprofit in one place. Plus it has easy integration with Aplos. Review collected by and hosted on G2.com.

What do you dislike about Keela?

I don't dislike anything. Keela has many resources available to learn by yourself and troubleshoot. I love all the resources they provide and I am excited to take the Keela U courses. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great Automations and Easy Tools, Perfect for Small Non-Profits"
3.5/5
What do you like best about Keela?

Keela has a lot of automations that make life as a small non-profit easy but also professional. The integrated email and form tools are easy to use and look great. Generally, it is a user-friendly interface for both employee and donor/subscriber. Customer support is quick to answer your inquiries. Keela also integrates with many other systems, and its partnership with Raisely is especially beneficial for campaign fundraising. Review collected by and hosted on G2.com.

What do you dislike about Keela?

As someone who works with Keela daily and uses it both for communication purposes and data administration, Keela has some work to do when it comes to working with the data. It is not easy to keep data clean, especially with email subscription and donation forms entering straight into the system with no approval system in place, you end up with a lot of duplicate records and messy data as donors/subscribers are entering their information directly. There is no easy clean up tool so you do a lot of the work manually. I believe Keela also has a way to go on querying on, importing and exporting data. I find it difficult to receive all the information you may desire. What I will say is that I do believe Keela is actively working on improving these processes. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thank you for the review! We're thrilled to hear that Keela is making life easier and that our partnership with Raisely is benefiting your campaigns! We also appreciate the honest feedback on data management. Just like you pointed out, we are actively working on various improvements that touch this particular pain point you expressed.

Thank you for your trust in choosing Keela as your first official database and although we are happy to hear Keela has been a step up from spreadsheets, we're committed to making our platform even better.

Verified User in Arts and Crafts
AA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Quick, Easy Access to Customer Data"
4/5
What do you like best about Keela?

I like the way I can access customer data quickly. Review collected by and hosted on G2.com.

What do you dislike about Keela?

Nothing...yet. I'm only a few years into it but it seems to work well for our needs. Review collected by and hosted on G2.com.

Cathy L.
CL
Cathy L.
Owner/Founder
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Flexible, Easy-to-Learn CRM for Donations—Integrations Need a Workaround"
3.5/5
What do you like best about Keela?

Really good CRM for tracking donations and event sales. Very flexible and easy to learn . Review collected by and hosted on G2.com.

What do you dislike about Keela?

At the time, not as many integrations as we needed, but we could get around it with a third-party program like Zapier. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thanks for the review! We're glad to hear Keela has been easy to learn and flexible for tracking your donations and event sales, and that it's helped you move donor data out of spreadsheets into one organized system. We hear you on needing more integrations, and we're always working to expand options and improve the platform. If you're open to sharing what you were hoping to connect, you can submit feature requests (including integrations) in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu.

Abhijit P.
AP
Abhijit P.
Small-Business (50 or fewer emp.)
"Streamlined Donor Management with Unmatched Support"
5/5
What do you like best about Keela?

I really like the integration of donor management with emails and newsletters capabilities in Keela as it helps in reducing MailChimp subscription costs. I also appreciate the support from Keela's backend team, which was very helpful during the initial setup. Review collected by and hosted on G2.com.

What do you dislike about Keela?

not applicable Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thanks for taking the time to share this. We're glad Keela's built-in email tools are helping you manage both your donors and your campaigns. It's also great to hear that you felt supported by the team during the initial setup. That's exactly the experience we aim to deliver.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Keela is an Excellent CRM"
5/5
What do you like best about Keela?

Keela allows our small non-profit to easily maintain relationships with our volunteers, donors, and partners. We recently migrated our newsletter communications to Keela and love the feature so far. Additionally, we love creating forms through Keela to easily track important contact information. Review collected by and hosted on G2.com.

What do you dislike about Keela?

Keela does not allow us to send email confirmations after a form is submitted which is unfortunate. There is a way to work around it through automations, but this is out of our budget at the moment. Another negative about Keela is it is difficult to move around blocks on the email content designer. Review collected by and hosted on G2.com.

Response from Michele Davis of Keela
Edit edit

Thank you for the excellent review! We're thrilled to hear that Keela is an "Excellent CRM" and that it's successfully helping your small nonprofit manage relationships, streamline communications, and consolidate contacts, donations, and volunteer hours all in one place. We also appreciate your feedback regarding the form submission confirmation emails and the email designer blocks. We will certainly keep this feedback in mind for future improvements.