---
title: APEX Contact Centre Platform Reviews
meta_title: 'APEX Contact Centre Platform Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how APEX Contact Centre Platform works for a business like yours.
date_modified: '2025-05-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# APEX Contact Centre Platform Reviews
**Vendor:** Aspire IT Services Ltd  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About APEX Contact Centre Platform
The APEX Contact Centre Platform, developed by Aspire IT Services Ltd, is a UK-based cloud contact centre solution focused on increasing operational efficiency through advanced features like automated dialling and omnichannel support. Serving both inbound and outbound contact centre needs, APEX enables businesses to handle calls, emails, SMS, WhatsApp messages, and web chats all within a single, centralised platform. This integration is particularly beneficial for contact centres managing diverse communication channels, allowing agents to streamline interactions and provide faster, more consistent service to customers. A standout feature of APEX is its automation capabilities. The platform includes auto-dialling, predictive dialling, and answer machine detection, significantly reducing time spent on manual tasks and improving the efficiency of outbound campaigns by only connecting agents to live answers. This automation, along with integrated CRM systems, allows teams to handle customer information seamlessly without switching between different applications, thus improving productivity and response times. APEX also natively integrates with FREDDIE AI, working 24/7 making connections, following up with prospects, chasing paperwork, arranging meetings and serving customers. The platform also offers flexible, month-to-month pricing, enabling businesses to scale agent usage up or down based on demand, which is advantageous for those with fluctuating workloads. APEX's rapid onboarding process helps businesses get their contact centre operations running smoothly within a short timeframe, supported by a UK-based support team that offers personalised assistance and dedicated account management. For businesses looking for a comprehensive, scalable, and highly automated contact centre solution, APEX offers a range of tools to support both productivity and customer experience.






- [View APEX Contact Centre Platform pricing details and edition comparison](https://www.g2.com/products/apex-contact-centre-platform/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-08+21%3A26%3A09+-0500&secure%5Bsession_id%5D=f86fa6d4-4353-4544-96d1-a8ed8a00fb00&secure%5Btoken%5D=3ec7dc3857d4b30943deeb1d7605029930e0b3e981f753635d7e96afd95554de&format=llm_user)

## APEX Contact Centre Platform Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top APEX Contact Centre Platform Alternatives
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)