The customer service is exceptional! Shelby has been a dream since the very start. She is extremely informative, helpful, and always quick to get back to me! Review collected by and hosted on G2.com.

Honestly haven't found anything yet! User friendly, account management is stellar! Review collected by and hosted on G2.com.

Being able to track live time who books and the helpful customer support Review collected by and hosted on G2.com.

I wish it was easier to access more information on each guests and getting overviews of data per event Review collected by and hosted on G2.com.

Clear system and easy to use

being able to send payment links via email Review collected by and hosted on G2.com.

Unable to take walk in payment FOH

Issues with payment for guests booking online to frequent Review collected by and hosted on G2.com.

The communication you can have with the guest is easy and quick. The customer service is ready to answer any questions or help resolve any issues that arise. Review collected by and hosted on G2.com.

When you are viewing a booking, there is not a quick route to view the calender for that day unless you exit out and do a lot of back and forth. Review collected by and hosted on G2.com.

AnyRoad's dashboard is valuable, allowing typically seamless interaction with daily activities. The insights and reports provide opportunities to understand the clientele, the patterns and the platform to continue interaction with guests. That data collection is one of AnyRoad's most significant assets for our organization. Review collected by and hosted on G2.com.

The areas of AnyRoad that we struggle with include the lack of dynamic pricing to adapt to demand; the lack of integration options for the feedback we collect from customers to promote experiences; and the limitations with custom bookings, and the limitations with maneuvering bookings once they've been created. As a result, we often have to find workarounds, which the system accommodates, but which also require more work for our team. Review collected by and hosted on G2.com.

Anyroad has been extremely helpful for us since we started using it a few years ago. While tours were shut down during covid we were able to utilize AnyRoad for surveys for customers and the feedback and data collection it has given us to understand our guests is awesome. Review collected by and hosted on G2.com.

I can't think of anything I dislike, other than that it can be a little hard to navigate time slots when you're trying to just do an all-day event. Really not an issue though. Review collected by and hosted on G2.com.

Anyroad Feedback analytics allow us to better understand what our guests are enjoying and where the gaps in the operations are affecting guests. Its also great to see this feedback in context of an actual review. In short, it aggregates data quickly and then we are able to confirm a complete understanding of the situation. Review collected by and hosted on G2.com.

A gap of the platform is making short-term changes and notations to certain tours. For example, we cant inform guests of affected tours that the Brewhouse might be down for annual maintenance for a specified duration. This would help maintain NPS scores for guests knowing ahead of time what to expect before they come visit us. Review collected by and hosted on G2.com.

Clear layout with easy to navigate tabs and cler explanations of each aspect of the Dashboard feature Review collected by and hosted on G2.com.

Only being able to currently input booking 1 year in advance and not being able to 'lock' a tour at a certain capacity (if an experiene is being booked privately) Review collected by and hosted on G2.com.

Always responsive to inquiries and provides a good system to communicate with guests. We need a fluid way to work with guests as their situations change and they need to update or cancel reservations. Review collected by and hosted on G2.com.

Occasionally, guests want an immediate response about a request to cancel a reservation and they often turn to AnyRoad employees to make the request. I feel like we're being reported to the AnyRoad police if they don't get the answer as quickly as they like. Review collected by and hosted on G2.com.

User end experience is simple, the account managers are insightful. Review collected by and hosted on G2.com.

There are still some capabilities we are waiting for the product team to develop. Review collected by and hosted on G2.com.