# AnswerDash Reviews **Vendor:** AnswerDash **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 16 ## About AnswerDash AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. With AnswerDash's AI Self-Service, companies can dramatically transform their customer experience while reducing support tickets and costs by 30% - 50% and improving customer satisfaction as well. ## AnswerDash Reviews ### 1. A great tool for self-service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about AnswerDash?** I love that you can finds answers to any questions on the app. For example, a parent inquiring more about our programs can search any question they have and find it automatically without having to call us or send a direct email. **What do you dislike about AnswerDash?** There are no specific data measurements to see where people are finding a hard time using the app and room for improvement. It’s very generalized. **Recommendations to others considering AnswerDash:** It’s a great tool to use for any organization or company that has a lot of customers looking for instant answers. **What problems is AnswerDash solving and how is that benefiting you?** Answering questions to all of our parents and potential club members. ### 2. Answer Dash **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about AnswerDash?** I like the Facebook bot and how it interacts with customers/clients. **What do you dislike about AnswerDash?** Still some room for improvement, such as integrating Facebook into websites. **What problems is AnswerDash solving and how is that benefiting you?** Using the chatbot, we are able to prevent some possible phone calls. ### 3. So happy to have a self service support option! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about AnswerDash?** Answerdash has made it so much easier for our users to access our knowledge base without having to open a separate window to find answers when and where they need them. This saves our team a lot of time overall to help those with more pressing issues. It also integrates with our chat client, SnapEngage, which is excellent. **What do you dislike about AnswerDash?** The analytics, while visually appealing, aren't something I have a lot of time to dig through. I wish it were easier to just have a checklist of things I should be looking at to improve ticket deflection. I also dislike that it doesn't automatically sync with our Wordpress site - which means any time we updated a post in one place, we have to update it separately in Answerdash, so doing the same thing twice is time consuming. **Recommendations to others considering AnswerDash:** Definitely worth a try if ticket deflection is something you're hoping to achieve! **What problems is AnswerDash solving and how is that benefiting you?** We're reducing overall chat and phone volume by providing FAQs to customers before they initiate a chat or phone call - because we get a lot of the same questions over and over, this saves our support team a lot of valuable time they can be using to help users with more intricate issues. ### 4. Time Intensive to get the best results, but definitely worth it. **Rating:** 4.0/5.0 stars **Reviewed by:** Forrest S. | Director of Product and Customer Experience, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2017 **What do you like best about AnswerDash?** AnswerDash has a really good UI for provoking users to seek their own answers - it has been highly impactful for us by removing the visibility of our free chat until someone has looked at some suggested answer. **What do you dislike about AnswerDash?** AnswerDash doesn't have a great system for getting more meaningful content sync'd from heftier KBs. AD answers need to be backed up by deeper writings, so it should integrate with a KB like Zendesk HelpCenter to create a draft article for you there too. **Recommendations to others considering AnswerDash:** The roadmap for this company isn't necessarily clear to me. I've gotten emails announcing them launching a Facebook chat bot, but it took weeks for a UI-bug with their chat bubble to get looked at. On a web-product, that's like 4 years. Make sure you have someone who wants to set up and manage AD for a meaningful amount of their time - I'd say 2-5 hours per week once you're set up, but much more to get configured, integrated with whatever you do Support out of, and establish a process flow that everyone on the team can follow. REMEMBER: this product won't be useful unless you establish a team-wide culture around documentation and adding answers. **What problems is AnswerDash solving and how is that benefiting you?** Frivolous, or obvious questions in our live chat were distracting support agents all day. AD helps deflect those since their questions are usually so straightforward. Our Support agents spend about half as much time talking to live chats - and usually now that's with real customers or likely buyers who have deep questions. ### 5. Promising new company and technology working out some kinks. **Rating:** 2.5/5.0 stars **Reviewed by:** Hannah G. | Customer Success Supervisor, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2017 **What do you like best about AnswerDash?** I really enjoy that you can populate so much information, that customers have the ability to ask questions and that you can taylor make questions for certain products or features. The more knowledge and resources you can place on the website for customer the better. **What do you dislike about AnswerDash?** I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable about the product yet. **What problems is AnswerDash solving and how is that benefiting you?** Decrease customer service inquires, increase sales. I think it is accomplishing this to a point. I would like to see and receive more information on how to better use your product. ### 6. Just PUMP in some effort to get the Best result. **Rating:** 4.0/5.0 stars **Reviewed by:** Suraj Kumar D. | Senior Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2017 **What do you like best about AnswerDash?** The way to adopt to the changes that are coming in the market , and quickly coming up with new features that are recommended. But the best part is it can solve the problem of Q and A with the self care portal and hence it worth every penny. **What do you dislike about AnswerDash?** It is robust enough to adapt the changes but a long way to go to become the number one in the market. **Recommendations to others considering AnswerDash:** I ll recommend the product once my problems are solved. LOL just kidding. I would say if you want to save time, money ,manpower and fatigue just go for it. **What problems is AnswerDash solving and how is that benefiting you?** We wanted to implement something to reduce the number of calls to the call centre. And human working our to something which is more productive then attending calls and replying to Customers, who just want answers to their queries which can be automated and the answers are already available, but just needed to be given to a smart system which can interpret the question and give the answers to the desired question. ### 7. Something that every Customer Facing Company should have **Rating:** 4.5/5.0 stars **Reviewed by:** ankit k. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2017 **What do you like best about AnswerDash?** This is one of the best achievement of machine learning and AI. It is So cleaver I would say in picking up the queries that really astonish me. It is one of the best chat bots available in the market. **What do you dislike about AnswerDash?** The implementation is still not very mature, It has a room for development. And specially the exact point when the human should interact is not very clear. **Recommendations to others considering AnswerDash:** I would highly recommend the users to come forward and give it a try. **What problems is AnswerDash solving and how is that benefiting you?** A chat bot for our internal development to solve the internal questions within the organisation. ### 8. I cannot write exactly because i personally did not used it **Rating:** 5.0/5.0 stars **Reviewed by:** Hanumantha Rao B. | Senior Site Reliability Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2017 **What do you like best about AnswerDash?** I liked the way it used Facebook Bot to interact with the customers. And the instant Answering Q&A engine embedded right into the Website. **What do you dislike about AnswerDash?** I felt not only for Facebook Messager but this kind of Instant Bot messaging should be available for customers who are seeing the website as well. **Recommendations to others considering AnswerDash:** It's a very good product to use for Large Businesses. Where handling tickets is been a huge problem. **What problems is AnswerDash solving and how is that benefiting you?** It will help us save lot of money spending on Traditional Help desk Softwares ### 9. Helpful content for our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Beth H. | Director Product Management, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2017 **What do you like best about AnswerDash?** very easy front end tool to add content to our site and see the questions that customers are asking. **What do you dislike about AnswerDash?** It's truly hard to know the incremental lift we are getting from Answerdash. I'd like a way to be able to a/b test it within the tool to see the true lift. **What problems is AnswerDash solving and how is that benefiting you?** Two things: It helps us to understand the questions that customers have on particular pages and secondly it helps us to answer questions and avoid customers calls if needed. ### 10. Helpful to customers and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2017 **What do you like best about AnswerDash?** I like that customers can self serve on the web pages where Answerdash is installed and that the software is easy to use on the back end. **What do you dislike about AnswerDash?** I have no dislikes of AnswerDash, I've never seen a product like it. **What problems is AnswerDash solving and how is that benefiting you?** Customers have an easy to find way to ask questions on our website which allows us to provide answers where maybe they wouldn't have otherwise. It also allows us to get personalized responses to our customers. ### 11. Great Product! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2017 **What do you like best about AnswerDash?** AnswerDash allows customer service teams to take control over their inquiry volume by identifying frequently asked questions and getting that content integrated into the website (especially in organizations where getting modifications to static web content is difficult, if not impossible.) **What do you dislike about AnswerDash?** The sales staff seems especially aggressive - or maybe I just prefer a hands-off approach. **What problems is AnswerDash solving and how is that benefiting you?** Utilizing a variety of strategies: AnswerDash, improved stock language, SOPs, etc - we reduced Tier 1 customer service nearly 50%. ### 12. Positive experience with AnswerDash **Rating:** 4.5/5.0 stars **Reviewed by:** Valeriia M. | Content Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2017 **What do you like best about AnswerDash?** - friendly interface - lots of useful options - flexibility - customer support **What do you dislike about AnswerDash?** - Not all the analytics options are obvious **What problems is AnswerDash solving and how is that benefiting you?** - Minimizing the number of tickets/chats from customers - Assisting customers with their most pressing issues/questions ### 13. Quick Integration and Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | Director of E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2016 **What do you like best about AnswerDash?** AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash dashboard. I love that we can use rich media in the answers. We've taken advantage of this by inserting screenshots and videos that have been appreciated by our end-users. The new AnswerBase feature has also been well received by our clients and our Customer Service team. **What do you dislike about AnswerDash?** Until recently the dashboard was somewhat confusing but they've recently released a new version which is a huge improvement. **Recommendations to others considering AnswerDash:** I've been impressed with how quickly AnswerDash has developed new features and made improvements to existing ones. I feel confident in our continued relationship with them. **What problems is AnswerDash solving and how is that benefiting you?** Reducing the amount of calls and emails to our customer service team via self-help. We've been able to save a lot of time and point users to answers that contain rich media like photos and video. ### 14. $$ saving s and better customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Dave M. | Vice President Customer Service, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2016 **What do you like best about AnswerDash?** Integration with Zendesk and set up was very simple, it's easy to manage and the customer service is by far the best that I've experienced. Carolyn has helped me every step of the way from pre-purchase, through the trial period and now as a customer with tips and assistance to help me maximize our knowledge-base. In the first 6 weeks that I've had Answerdash live on my site I've paid for the annual service in heading off both calls and tickets and expect to continue to increase these savings as I continue to develop new content based on what my customers are looking for. **What do you dislike about AnswerDash?** Answerdash is developing a Q&A integration for our app. Once that's available to me they will be a 10. **Recommendations to others considering AnswerDash:** Their customer service is by far the best I've seen. i've used a couple other solutions that are also good but their customer service definitely sets them a part. **What problems is AnswerDash solving and how is that benefiting you?** Lowering overhead costs by heading off customer support calls and tickets. Increasing our level of customer service by providing high quality self help article content. ### 15. Making self-service simple, intuitive and contextual **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Director of Customer Services, Printing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2016 **What do you like best about AnswerDash?** AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with their site scrobbler • Simple customer interface – clean and simple - AnswerDash's customer facing design is intuitive and easy to use • Deflection mechanisms to existing channels – it was easy to link with chat and email ticketing platforms enabling us to deflect inbound contacts to self-service for simple questions • Excellent metrics and reporting – usage metrics, content gaps and deflection measurements are easy to track - there is even an AB testing tool to show your colleagues evidence of its power • Dynamic tool-tip - this is especially snazzy! Users can query any element on your site using a simple drag-and-drop tool • Prioritisation engine - powered by machine learning and based on user behaviour content is tailored to your user - making sure it's relevant and contextual • Localisation tools – multi-language tools allows you to use the tool across international markets **What do you dislike about AnswerDash?** • Widget positioning and styling could be more flexible - full control would be ideal • Mobile functionality needs some TLC, but works OK • Chat integration could be a little tighter, though this is likely due to our provider (LiveChatInc) rather than AnswerDash **What problems is AnswerDash solving and how is that benefiting you?** We wanted to improve order conversion on site and also reduced cost to serve within our contact centre. AnswerDash has helped us to reduce contact per order by 20% and added approx. 3% of incremental revenue. ### 16. AnswerDash for the Hour of Code **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2016 **What do you like best about AnswerDash?** I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within the AD tool for those who didn't find their question in the list. One other feature I loved was the grouping of questions, very intuitive and easy to use. **What do you dislike about AnswerDash?** The one feature I didn't like about the list of newly inputted questions was that only a handful loaded at a time. I was trying to Control+F to search through the list, and I essentially had to scroll to the bottom in bunches at a time which was inefficient. **Recommendations to others considering AnswerDash:** Great if you also use Zendesk! **What problems is AnswerDash solving and how is that benefiting you?** Our users have saved several minutes (possibly hours) of time waiting for a reply from us by using the AnswerDash tool to deflect and reduce support tickets. We're currently only using this on HourofCode.com, but are looking into potentially expanding to Code.org itself. ## AnswerDash Discussions - [What does AnswerDash integrate with out-of-the-box?](https://www.g2.com/discussions/integrations-a97fd50b-55b0-4c14-b617-d9fb84ac35ec) - 1 upvote - [What insights does AnswerDash show me that other web self-service solutions can not?](https://www.g2.com/discussions/analytics) - 1 upvote - [What are the benefits to using AnswerDash?](https://www.g2.com/discussions/benefits-d378b91a-913a-4556-94bc-769a1fd81738) - 1 upvote - [What kind of websites do you help to provide a better customer service experience and how do you do that?](https://www.g2.com/discussions/about-answerdash-dc0cf115-d248-4b8f-90d2-a98caf4961d5) - 1 upvote - [What are the differences between AnswerDash and a common FAQ or Q&A page?](https://www.g2.com/discussions/about-answerdash) - 1 upvote - [View AnswerDash pricing details and edition comparison](https://www.g2.com/products/answerdash/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+02%3A55%3A40+-0500&secure%5Bsession_id%5D=201c5937-7d34-43f1-8aa5-6ffb21c632b0&secure%5Btoken%5D=4c2d8e3ac5b842dcf1bfd9dca012a8156b1795d000af311a688d5a65e2ba19bf&format=llm_user) ## AnswerDash Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AnswerDash Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,594 reviews) - [Helpshift](https://www.g2.com/products/helpshift/reviews) - 4.3/5.0 (338 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews)