--- title: AnswerConnect Reviews meta\_title: 'AnswerConnect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how AnswerConnect works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 23 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Business Services url: https://www.g2.com/categories/business-services --- # AnswerConnect Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by AnswerConnect but has limited features. Are you part of the AnswerConnect team? [Upgrade your plan](https://my.g2.com/answerconnect/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com * * * Seller [AnswerConnect](https://www.g2.com/sellers/answerconnect) Discussions [AnswerConnect Community](https://www.g2.com/products/answerconnect/discuss) Languages Supported English, Spanish Services Offered 24/7 Call Answering, Custom Scripting, Appointment Scheduling, Live Chat Support, Lead Capture Locations Serviced Canada, United Kingdom, United States Overview by Shahzeb Husain Show More ## Top-Rated Alternatives [ ![Smith.ai Virtual Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smith.ai Virtual Receptionists") Smith.ai Virtual Receptionists 4.9/5(73) ](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) [ ![Ruby Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruby Receptionists") Ruby Receptionists 3.8/5(12) ](https://www.g2.com/products/ruby-receptionists/reviews) [ ![SureCall Experts](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SureCall Experts") SureCall Experts 4.6/5(27) ](https://www.g2.com/products/surecall-experts/reviews) [ View All Alternatives ](https://www.g2.com/products/answerconnect/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Kate J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate J.") KJ Kate J. Head of Talent Acquisition Staffing and Recruiting Small-Business (50 or fewer emp.) 9/17/2025 "A Seamless Extension of our Team" 5/5 What do you like best about AnswerConnect? The platform is super user friendly and reliable, it helps us stay connected with our clients and applicants 24/7 without missing a beat. It's a massive relief knowing that our calls are being handled professionally after hours and when we're busy with someone in person. Also the service is super flexible allowing us to scale up or down depending on our scheduling needs! Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? I can't really think about anything we dislike. I just wish I had learned about them sooner! Review collected by and hosted on G2.com. Recommendations to others considering AnswerConnect: I would recommend them to other businesses who are always trying to do more in less time or who are trying to appear to be larger than they are while they are growing. They've helped us scale throughout our high growth periods and are now part of our overall everyday strategy. They really take the time to try to understand our specific needs and offer ideas on how we can use their tools to multiply ourselves. Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? As a Staffing Agency, every call represents a potential candidate or client opportunity. With AnswerConnect we never have to worry about missing an opportunity again! Their team is professional, reliable, and consistently ensures all of our calls are answered 24/7 after hours and while we are helping people in person. Review collected by and hosted on G2.com. Show More 9/22/2025 Validated ReviewerSource: OrganicAI Translated ![Hayden S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayden S.") HS Hayden S. Director of Marketing Mid-Market (51-1000 emp.) 12/16/2025 "Effortless Process Makes Everything Easy" 5/5 What do you like best about AnswerConnect? The ease and process! The team is great to work with - ESPECIALLY KRISTA!!!!!! She is my GIRL! Seriously my COO and I have loved working with her. Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? Sometimes some of the agents are hard to hear Review collected by and hosted on G2.com. Recommendations to others considering AnswerConnect: NA Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? We previously had our internal accounting team managing incoming calls and routing them to the appropriate SSS personnel — but that process wasn’t as effective as we needed it to be. We saw an opportunity to improve efficiency by implementing AnswerConnect, and it’s already helping drive more closed business! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abednigo O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abednigo O.") AO Abednigo O. Team Lead IT SUPPORT SERVICES Enterprise (\> 1000 emp.) 10/4/2023 "Customer experience" 5/5 What do you like best about AnswerConnect? Thier availability at all times on multiple channels like phones and emails. they are very organized Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? Really they are so good that i struggle to pick a hole in thier operations. Review collected by and hosted on G2.com. Recommendations to others considering AnswerConnect: I recommend Answer connect especially if your objective is to cut down on employee cost and automate your contact center. Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? Answering connect is helping my company to manage the large influx of calls we recieve from our customers effectively without human intervention. the virtual receptionist screen callers and provide response to questions asked by callers on our behalf. they book appointments and take feedbacks on our behalf. This has greatly enhanced our productivity and effectiveness as a company Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MA Manish A. Enterprise (\> 1000 emp.) 10/15/2023 "Exemplary customer service that goes extra mile" 5/5 What do you like best about AnswerConnect? Exceptional customer service and consistently prompt response to inquiries. Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? The product is a complete package, nothing missing from the product. Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? Handling phone inquiries outside of regular business hours ad seamlessly integrating with our CRM to enhance the sales and client interaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GG Gustavo G. Small-Business (50 or fewer emp.) 5/9/2023 "Best choice we made!" 5/5 What do you like best about AnswerConnect? Willingness to help you get your scripts the way you need them to be for your business. Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? I don't really have anything negative to say Review collected by and hosted on G2.com. Recommendations to others considering AnswerConnect: Go for it. I always recommended to any friend or people I meet that need help with answering their phones. Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? Great way to make your business sound professional and free yourself from answering phones. Everything gets recorded, they are always willing to help you improve and overall best choice we made. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashton H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashton H.") AH Ashton H. Operations Manager Small-Business (50 or fewer emp.) 3/15/2022 "Solid, Reliable and Friendly Service" 5/5 Describe the project or task AnswerConnect helped with: AnswerConnect has been with our company since its inception. They continue to provide around-the-clock services to our staff and our clientele. They are resourceful, thorough, and consistent. I have used many answering services in my time as an Administrator and Manager, but the product and service they provide far outweighs what I have experienced with others. We have never had an issue, and every interaction I have had with team members has been super pleasant! When you pair this with the cost, it isn't difficult to see how superior AnswerConnect is compared to similar services! We plan on being partners for years to come! Thank you, AnswerConnect! Review collected by and hosted on G2.com. What do you like best about AnswerConnect? Their reliability and consistency. They provide a service and have yet to let us down. They have an excellent, easy-to-use platform, as well as an app- which makes my life easier. Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? The only "pitfall" I can say is that we don't have as many unanswered calls as their lowest tiered plan- but the lack of issues and reliability makes up for this tenfold. Review collected by and hosted on G2.com. Recommendations to others considering AnswerConnect: If you need a consistent and PLEASANT answering service look no further. The setup process is clean, concise and thorough. You get to modify prompts to fit YOUR company and YOUR needs, which is pretty awesome. We have NEVER had a complaint from a patient about the service they receive when speaking to an AnswerConnect agent, and that has been a singular experience in and of itself. Also, you can't beat the price. Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? We never miss a call. We work in the healthcare field, and understand how frustrating it can be to have an emergency and not hear from your provider promptly. AnswerConnect has helped us from falling into the "abandoned patient" category. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite LM Lisa M. Medical Director/Medical Provider Small-Business (50 or fewer emp.) 2/10/2022 "Excellent Costumer Service Every Time" 5/5 Describe the project or task AnswerConnect helped with: I needed our front desk team in the Philippians to take calls on the computer system instead of a physical phone. Answer Connect made it possible to do that, plus they tested it out before I left the call. They also set up the company's computer voice messaging system (because I didn't want to use my voice). They configured everything in a fantastic amount of time, were super professional, and listened to what I wanted. This was an effortless set up and not complex at all. I understood everything they were doing, and they showed me other free options I was not even aware of. LOVE IT! Review collected by and hosted on G2.com. What do you like best about AnswerConnect? The response/turn around time, the professionalism, and how detailed they were. Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? I wished I had known about the many features and options they had from when I first signed on with them. Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? My problem was solved. I wanted a company that had multiple options to help with more efficient and effective of employing faster or simpler working methods: Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. C Small-Business (50 or fewer emp.) 2/3/2022 "Good communication" 5/5 Describe the project or task AnswerConnect helped with: I have asked for help for numerous things, and Answerconnect is always available to answer my questions without frusteration. There hasn't been a time they haven't been able to help. And they follow up to make sure everything is well. I wish more companies did that! Review collected by and hosted on G2.com. What do you like best about AnswerConnect? The quick responses and willingness to respond right away. They try to please their customers and do a good job at it. Easy to walk through directions with quick respond time. Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? Its only a minor thing, since you are asking, but we would love to be able to drop the minutes back down to 100, but understand that that is such a small amount that most people don't want. Review collected by and hosted on G2.com. Recommendations to others considering AnswerConnect: I would do it! Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? Answer connect has made our business thrive while we take time off to sleep. It puts us at peace of mind knowing someone is there to answer our phones for us, and can communicate if there are any emergancies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kathleen P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathleen P.") KP Kathleen P. COO Small-Business (50 or fewer emp.) 5/25/2022 "Above and beyond cstomer service" 5/5 Describe the project or task AnswerConnect helped with: I have worked with Answer connect going on three years, and have nothing but positive things to say, especially when it comes to the support team. Any time I need something changed, updated or explained they are there to do so quickly and energetically. Review collected by and hosted on G2.com. What do you like best about AnswerConnect? Great customer service and overall timely response to questions Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? Nothing missing from the product worth noting Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? Answering phone lines during off-hours and integrating with our CRM for a smooth sales and client experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite LS Layne S. Marketing Manager Small-Business (50 or fewer emp.) 2/25/2022 "Thank you Marilyn!" 5/5 Describe the project or task AnswerConnect helped with: Marilyn helped us and answered all of the questions we had! She said she would email us after the call and did so within minutes. She explained everything very clearly in a way we understood. We would definitely recommend. Review collected by and hosted on G2.com. What do you like best about AnswerConnect? We appreciate that Marilyn was able to explain how we could better customize our service. We can tell she really cares! Review collected by and hosted on G2.com. What do you dislike about AnswerConnect? The one difficult thing is we don't feel we can customize reports ourselves. More features for that would be great! Review collected by and hosted on G2.com. What problems is AnswerConnect solving and how is that benefiting you? Having someone to answer all of our calls even when we can! We also appreciate the ability to track our calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about AnswerConnect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AnswerConnect ](https://www.g2.com/products/answerconnect/discussions/new) GU Guest User What is AnswerConnect used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-answerconnect-used-for) [ View all Discussions ](https://www.g2.com/products/answerconnect/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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