---
title: Ansapoint Reviews
meta_title: 'Ansapoint Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Ansapoint works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Ansapoint Reviews
**Vendor:** Erlang  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Ansapoint
Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to design call centre workforce requirements quickly and easily.




## Ansapoint Reviews
  ### 1. Great product for performance evaluation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2019

**What do you like best about Ansapoint?**

Gives absolutely great and accurate results.

**What do you dislike about Ansapoint?**

Sometimes it make certain assumptions about offered traffic which might not apply to all users

**What problems is Ansapoint solving and how is that benefiting you?**

How many agents we need


## Ansapoint Discussions
  - [What is Ansapoint used for?](https://www.g2.com/discussions/what-is-ansapoint-used-for)

- [View Ansapoint pricing details and edition comparison](https://www.g2.com/products/ansapoint/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A37%3A45+-0500&secure%5Bsession_id%5D=c4ad0b57-0b7f-4917-8171-2a9ad2dde815&secure%5Btoken%5D=9975a5330aaf6f2272a2300f781aa42316e5f53ece2e4c1a2713b0ceab8ad5d8&format=llm_user)

## Ansapoint Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

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