---
title: AMS360 Reviews
meta_title: 'AMS360 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 968 reviews by the users' company size, role or industry
  to find out how AMS360 works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 968
  scale: '5'
date_modified: '2026-07-30'
parent_category:
  name: Insurance
  url: https://www.g2.com/categories/insurance
---

# AMS360 Reviews
**Vendor:** Vertafore  
**Category:** [Insurance Agency Management Systems](https://www.g2.com/categories/insurance-agency-management-systems)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 968
## About AMS360
AMS360® is the agency management system that empowers independent insurance agencies to streamline operations, drive growth, automate workflows, and focus on what matters most—their clients. Agencies depend on AMS360 as their source of truth for client communications and servicing, financial reporting, sales operations, data analysis, and policy management. AMS360 is also the central solution for AgencyOne, Vertafore’s integrated platform for connecting an agency’s business end-to-end. AgencyOne provides one interface, so users can log into their favorite Vertafore products with a single sign-on, enjoy a 360-degree client view, find information quickly with one search, and navigate quickly across the platform. Throughout the insurance industry, independent agencies leverage AMS360 to: Manage their bottom line. Unlike many agency management systems that include basic bookkeeping features, AMS360 features full general ledger accounting capabilities. The solution manages billing and invoicing, auto-calculates commission splits, and provides comprehensive, customizable financial reports. Identify actionable business intelligence. AMS360 provides data-based insights into sales, client behavior, and other key metrics so agencies can make accurate business decisions. Drive client communications. Because AMS360 is automatically integrated with Vertafore Client Communications and InsurLink, users can easily track client communications to improve service and stay in close contact with clients. By automating client-service processes, insurance agencies stay ahead of policy renewals, communicate about cross-sell opportunities, and draw referrals from happy clients. Integrate across technology platforms. AMS360 doesn’t just integrate with other Vertafore solutions—it is also built to integrate seamlessly with many carrier and third-party applications. By leveraging its open API architecture, AMS360 users can build tech stacks that meet their agency’s individual needs. The user sets the list of possible integrations, not the software. Track leads and prospects. AMS360 improves conversion rates by tracking leads and prospects and increasing the quoting speed and policy processes to close more sales. Manage a policy’s lifecycle. Integrating with rating solutions, populating data across platforms, and automatically generating policy documents, AMS360 makes policy management seamless and efficient. Customize dashboards and workflows. AMS360 users can customize dashboards and reporting to match their needs and workflows. With endless configuration options available, no two dashboards look the same.



## AMS360 Pros & Cons
**What users like:**

- Users value the **ease of use** of AMS360, streamlining tasks and enhancing efficiency in managing agency workflows. (80 reviews)
- Users commend the **quick and effective customer support** of AMS360, making issue resolution seamless and efficient. (26 reviews)
- Users appreciate the **seamless integrations** with Outlook and CRM, enhancing efficiency and organization in managing client profiles. (24 reviews)
- Users value the **easy-to-use interface** of AMS360, appreciating its comprehensive client management and excellent customer support. (22 reviews)
- Users value the **easy access** to features in AMS360, enhancing their ability to find and manage information effectively. (21 reviews)
- Organization (19 reviews)
- Policy Management (19 reviews)
- Workflow Efficiency (19 reviews)
- Users value the **efficient data management** in AMS360, enabling streamlined document entry and comprehensive reporting capabilities. (17 reviews)
- Users praise the **easy navigation** and quick service of AMS360, highlighting its effective claims management feature. (17 reviews)

**What users dislike:**

- Users find AMS360 to lack **user-friendliness** , facing challenges with searches, navigation, and information display. (15 reviews)
- Users find the **excessive clicking** frustrating, as it complicates simple tasks like emailing contacts. (14 reviews)
- Users find a steep **learning curve** with AMS360, making it challenging for those new to the software. (14 reviews)
- Users find the **outdated design** of AMS360 cumbersome and difficult to navigate, detracting from overall usability. (13 reviews)
- Users face **slow performance** with AMS360, particularly when running reports and during commission splits, hindering efficiency. (11 reviews)
- Users express frustration with the **functionality limitations** of AMS360, citing excessive steps and additional applications required. (10 reviews)
- Users feel that AMS360 offers **poor reporting** , lacking adequate and clear reports essential for their operational needs. (10 reviews)
- Certificate Management (8 reviews)
- Pricing Issues (8 reviews)
- Integration Issues (7 reviews)

## AMS360 Reviews
  ### 1. Effortless Client Management with Seamless Salesforce Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephen  B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about AMS360?**

I like the ease of use of AMS360, which makes it easy to manage client information effectively. The integration and communication with Salesforce are valuable, allowing me to track client accounts, notes, and renewals seamlessly. The initial setup of AMS360 was very easy, which was a nice bonus.

**What do you dislike about AMS360?**

The eforms could be improved.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 to keep clients in check, making them easy to find with filters. Its ease of use and Salesforce integration help in creating client accounts, tracking notes, and renewals.

**Official Response from Nate McKissick:**

> Thank you for your review, Stephen! It's our goal to provide an exceptional user experience, so we're glad to hear you find AMS360 easy to use. We value your opinion and appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything in the future.  

  ### 2. They are continually listening and improving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mallory W. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2025

**What do you like best about AMS360?**

It’s very user friendly and easy to navigate. The support is extremely helpful.

**What do you dislike about AMS360?**

I wish reports were easier to figure out.  The data can be different between Classic and MAR. More classes are needed to help guide us through reports!

**What problems is AMS360 solving and how is that benefiting you?**

I'm really excited about the information they shared at the conference. It’s exciting that it isn’t “coming soon” but “ready now”

**Official Response from Nate McKissick:**

> Thank you for sharing your review of AMS360 with us, Mallory. We are grateful for your thoughts. Your input drives our software improvements.

  ### 3. Comprehensive All-in-One with Seamless Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nancy N. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I like AMS360 for its all-in-one functionality which makes it easier to handle various tasks within the system rather than switching to another system. The ease of use is great, particularly when dealing with accounting, commission reconciliation, and payment. I find the integration with ePay to be awesome and it enhances the utility of the software significantly.

**What do you dislike about AMS360?**

views are sometimes small; inability to click in certain areas in invoicing

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for accounting and commission tasks within our management system. Its all-in-one functionality, ease of use, and great integration with ePay improve bill reconciliation and vendor management.

**Official Response from Nate McKissick:**

> Hello, Nancy! Thank you for your review of AMS360! We're glad to hear that you enjoy AMS360's all-in-one functionality and ease of use! We genuinely care for our customers and are delighted to know that our dedication shows. Please don’t hesitate to reach out if you need anything in the future.  

  ### 4. Easy Customization, Needs Larger Text

**Rating:** 5.0/5.0 stars

**Reviewed by:** Miriam S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about AMS360?**

I find AMS360 easy to manage and figure out, even if you've never used it before. I like how everything is time and date stamped, and we can customize it to our own liking.

**What do you dislike about AMS360?**

I wish the lettering to be bigger where we have to note for our notes and set up clients. The lettering is so small.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 is easy to manage and figure out, making it user-friendly. I like the time and date stamping features and the ability to customize settings.

**Official Response from Nate McKissick:**

> Hello, Miriam! Thank you for your review. We're glad to hear that you find AMS360 easy to manage and customizable. We're happy to be a part of your business and appreciate your feedback!

  ### 5. Easy to Navigate, Fewer Clicks, and Great Vertafore PL Rating Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeremy P. | Sr. Insurance Sales Advisor and Broker, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about AMS360?**

easy to understand and navigate. less clicks than my current EPIC system which is awful. integration with vertafore pl rating.

**What do you dislike about AMS360?**

honestly can't think of any right now...it was my favorite management system and i miss it compared to EPIC

**What problems is AMS360 solving and how is that benefiting you?**

It’s easy to enter policies, ACORD apps, and submissions. Overall, it feels much more user-friendly for a sales producer or servicer than other systems.

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360, Jeremy! We're thrilled that our product has been beneficial for you in terms of policy entry, ACORD apps, and submissions. We appreciate your review and look forward to continuing our partnership.

  ### 6. Easy Time/Date-Stamped Tracking That Keeps Info Organized

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lori V. | Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about AMS360?**

Ease of keeping track of information with time/date stamps.

**What do you dislike about AMS360?**

Loss of home button on the main screen after update

**What problems is AMS360 solving and how is that benefiting you?**

I didn't really have any issues prior to update.

**Official Response from Nate McKissick:**

> Thanks for the feedback, Lori! We're glad to hear that you find AMS360 easy to use for time/date-stamped tracking! We're happy to be a part of your business and appreciate your input!

  ### 7. Ease of Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about AMS360?**

AMS360 is easy to maneuver through its pages. It is rarely down.

**What do you dislike about AMS360?**

Some of the reports in AMS360 do not pull and give the correct information. You can run two different reports to get the same info but the info will come back differently.

**What problems is AMS360 solving and how is that benefiting you?**

I do not like on policies that are downloaded, it does not keep underlying information that you have input on buildings.

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360! We're grateful for your input! We're happy to be a part of your business and appreciate your feedback!

  ### 8. Rocking the Insurance World

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angela P. | Company Relations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 30, 2022

**What do you like best about AMS360?**

AMS360 is one of the most user-friendly systems. After using two other systems over the past thirty years, this one is by far the best. It gives us the most integration.

**What do you dislike about AMS360?**

The Outlook Add-In needs to get better. We need to be able to pick who we want something to attach to in case it's from a company. We need to be able to choose the client. 
I don’t like that new AI features might have charges.

**What problems is AMS360 solving and how is that benefiting you?**

We have been able to streamline workflows with AMS360. Streamlining allows us to better serve our clients.

**Official Response from Hillarie Holcomb:**

> Hi Angela, 

Thank you for taking the time to leave us a review! We're glad to hear that you're finding AMS360 easy to use at that you've been able to streamline your processes to improve customer experience. That's what it's all about, right?  Thank you also for the feedback on the Outlook integrations. If you haven't already, please take a moment to submit a product idea through My Vertafore. This helps us collect user feedback and allows other customers to vote on the ideas to be implemented. 

Thanks again!

  ### 9. Comprehensive Solution with Seamless Outlook Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrea W. | Commercial Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about AMS360?**

I do like that you can track prospects to clients with policy changes from start to end.  I love that it integrates with Outlook and I can email directly and also add items to my calendar.   The downloads, activities, suspenses, forms, e-signature integration give us all we need.  Commissions, Certificates, Accounting is all here!  We use this program everyday.

**What do you dislike about AMS360?**

The program is so large, we probably don't use half of it.  I would not recommend it for smaller agencies due to cost.  The cost to get our own data is a downside for sure.   Reporting could be easier to use and more updated looking with graphs or different formats.  Interface still looks dated.  The program does take a while to learn.

**What problems is AMS360 solving and how is that benefiting you?**

It is a central location for client and policy data that allows for downloads, endorsements, and renewals reducing double entry if used properly.  It generates reminders, tasks, and follow ups so nothing slips through the cracks.

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360. We understand that the program's extensive features may not be fully utilized by all users, and we appreciate your feedback on the cost and learning curve. We are committed to providing a valuable solution for agencies of all sizes and will take your input into consideration for future improvements. Please don’t hesitate to reach out if you need anything in the future.  

  ### 10. Ease of Use With Room for Reporting Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Melissa K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about AMS360?**

I like the ease of doing business with AMS360. It's very easy to navigate the system to help our clients. The downloads feature is great and makes it easier to process transactions.

**What do you dislike about AMS360?**

I feel that a more streamlined reporting system that we could better manipulate would be great. Also, the initial setup was a little clunky, and we had issues that took a long time to resolve.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for managing clients, reporting, and employee tracking. It makes doing business easier with its easy navigation and downloads that simplify transaction processing.

**Official Response from Nate McKissick:**

> Thanks for your feedback, Melissa! We're glad to hear that you find AMS360 easy to use and that it has been beneficial for managing clients and processing transactions. We're happy to be a part of your business and appreciate your feedback!

  ### 11. Peace of Mind

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gabrielle D. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2025

**What do you like best about AMS360?**

AMS360 has really made a difference for our agency. It keeps everything in one place—clients, policies, billing—so we can spend less time on paperwork and more time actually helping people. One of the biggest benefits is the peace of mind it gives us knowing everything is traceable. Every note, every conversation with a client is able to be documented, which is so important in an industry where misunderstandings can be stressful. Instead of worrying about “he said, she said,” we can focus on serving our clients with confidence. We reference AMS360 for every customer, every time to ensure we minimize mistakes and errors, refer to customers by their preferred names, and save time. There are so many resources available when it comes to navigating AMS360. Vertafore University has tons of articles, tutorials, and dedicated customer support to help walk you step-by-step through setup, workflows, and troubleshooting. Another driving force is it is widely compatible with most carriers which allows for smoother policy and commission downloads.

**What do you dislike about AMS360?**

AMS360 is a little more traditional than some other systems, and even with many wonderful resources can have a steep learning curve. I've been told it's also a little more costly than some of the newer versions of AMS.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 helps our business run smoothly and efficiently. We are able to use a single database to view all clients and policy details instead of having to rely on carrier portals alone and juggle countless spreadsheets or paper files. This minimizes human error and saves time. Most importantly, storing documents across desktops or emails can increase the risk of missing records--but with integrated document management and activity logs, we can create an audit trail for E&O protection.

**Official Response from Nate McKissick:**

> Thank you so much for your kind words, Gabrielle! It's fantastic to know that AMS360 helps you and your agency succeed. Reviews like this make us excited to come to work each day!

  ### 12. Easy to Use with Flexible Client Lookup Options

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lori S. | csr, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about AMS360?**

I really appreciate the different ways to look up clients ( address, phone, email) I Love the ease of use

**What do you dislike about AMS360?**

i do not like how you can not delete mistakes like policy changes or binders

**What problems is AMS360 solving and how is that benefiting you?**

ease of use less confusion

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360, Lori! It's our goal to provide an exceptional customer experience, so we're glad to hear you find our platform easy to use. We appreciate your review and look forward to continuing our partnership.

  ### 13. User-Friendly and Efficient Data Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** belle v.

**Reviewed Date:** December 17, 2025

**What do you like best about AMS360?**

I like that AMS360 is user-friendly, which makes it easier for me to update customer information and create customer profiles. I appreciate how it allows me to keep up with customer updates and policy info. I also find it valuable that AMS360 can pull up information from different sites, which is handy when a policy is transferred to me from a different agent, making it easy to find the data needed. The initial setup was easy, although it took some time to learn all the aspects.

**What do you dislike about AMS360?**

I would like to see updates of every time the customer called for policy information. I would like to see the date and time when the customer called to request things like POIs. It was easy but it did take time to learn all the aspects of AMS360.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 to update customer information and create customer profiles. It helps me keep up with customer updates and policy info. It's user-friendly and allows me to easily find data needed if a policy is transferred from a different agent.

**Official Response from Nate McKissick:**

> Hi, Belle! We're glad to hear that you find AMS360 user-friendly and efficient for managing customer data and we appreciate your feedback about wanting to see updates on customer calls. We value your opinion and strive to improve based on your suggestions.

  ### 14. Comprehensive Insurance Solution with Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Melanie C.

**Reviewed Date:** December 14, 2025

**What do you like best about AMS360?**

I like that with AMS360 I have access to information and it links to many other sites like PLrater for quoting and DocuSign for processing forms. I also appreciate the suspense and activities features, which help me make sure to follow up on problems and ensure things are paid.

**What do you dislike about AMS360?**

There needs to be a summary of the account without having to click into everything. For example, when I want to email a husband and wife, I have to go through 8 clicks to achieve this. I want to see one screen that shows all contacts, all phone numbers, all emails, and notes that go with those numbers—cell, home, office, fax, etc. Additionally, I feel like there is a lot more to learn with AMS360 than with Epic, and it will be another year before I feel comfortable.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 helps me keep track of policies and activities, ensuring follow-ups and payment confirmation. I like having access to information, integration with tools like PLRater and DocuSign, and the suspense feature for activity management.

**Official Response from Nate McKissick:**

> Thank you for taking the time to share your experience with AMS360, Melanie. We understand your concerns about the learning curve and the need for a more streamlined summary of account information. We value your opinion and strive to improve based on your suggestions. 

  ### 15. Robust Tool for Insurance Agency Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Richard M. | Director of Discovery Operations

**Reviewed Date:** December 12, 2025

**What do you like best about AMS360?**

I really like the ability of AMS360 to track expirations and consolidate all insurance policies, income, and brokerage commissions in one spot. This feature allows everything to flow right through our income statement and balance sheet, making it very efficient. I also appreciate the integrated accounting function which works great for us. Being able to operate our insurance agency with less employees due to the software's ability to track and capture all our insurance business is a big plus. Additionally, the transition to AMS360 was relatively easy, thanks to the support from their staff who guided us through the process over almost two months.

**What do you dislike about AMS360?**

There are some limitations on when you're allowed to invoice based on one expiration date, which affects our ability to do some invoicing on policies that are coming up in the future.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 to track insurance policy expirations, invoicing for all clients, and integrate accounting. It helps ensure no policies are missed for renewal and tracks receivables. AMS360 allows our agency to run with fewer employees, capturing all insurance business efficiently.

**Official Response from Nate McKissick:**

> Hello, Richard! We're thrilled to hear that AMS360 has been able to streamline your insurance agency management and make your operations more efficient. Our team is dedicated to providing excellent support and guidance during the transition process, and we're glad to hear that it was a smooth experience for you. We value your opinion and appreciate you taking the time to share your experience.

  ### 16. Clear, Policy-Like View That’s Easy to Read

**Rating:** 4.0/5.0 stars

**Reviewed by:** MARY B. | Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about AMS360?**

I like the policy view it reads like a policy

**What do you dislike about AMS360?**

Everytime you open a policy the system wants to enter an activity

**What problems is AMS360 solving and how is that benefiting you?**

It is very effective in tracking clients and their policies in an organized way

**Official Response from Nate McKissick:**

> We're delighted that AMS360 has met your expectations, Mary. Your satisfaction is our top priority. We're grateful for your input and look forward to continuing our partnership.

  ### 17. Streamlined Client Management, Needs Better E-Forms

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bethany A.

**Reviewed Date:** December 17, 2025

**What do you like best about AMS360?**

I like using AMS360 because it solves having everything in one place, so I don't have to search different applications for the same information or documents. I appreciate its ease of use, which is a big plus for me. The policy search and creating activities and suspenses are most convenient. It's also valuable from a reporting and tracking perspective, helping me stay current with my clients. Plus, the initial setup was very easy.

**What do you dislike about AMS360?**

E-Forms can be finnicky and not always the easiest to use when trying to issue for electronic signatures. I think if there was an easier way to understand how to issue electronically and be signed electronically would help with the information being input and issued.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 to track my clients, centralizing information so I don't have to search different applications. It's valuable for reporting and tracking, staying current with my clients.

**Official Response from Nate McKissick:**

> Hello, Bethany. Thank you for taking the time to share your experience with AMS360! We're glad to hear that our software has been valuable for centralizing your client information and making it easier to track and report on your clients. We appreciate your review and look forward to continuing our partnership.

  ### 18. AMS360 provides seamless integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stacy  F. | Agent and Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about AMS360?**

The ease of transferring information from Bridge to AMS360 is a timesaver.  The "Orange Squiggle" is a one click way to save info.

**What do you dislike about AMS360?**

The integration does not always work and sometimes either AMS360 or Bridge need to be refreshed.

**What problems is AMS360 solving and how is that benefiting you?**

Information management made easy.

**Official Response from Lisa Landes:**

> Thank you for your input, Stacy! Customer input drives our software improvements.


  ### 19. Makes Writing Suspense Easy and Enjoyable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Autumn H. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about AMS360?**

Being able to write suspense's and cross them off. Helps me make sure I have recieved thing back from the carrier.

**What do you dislike about AMS360?**

I dislike not being able to use new outlook. Have to login to old outlook everyday to be able to use AMS360.

**What problems is AMS360 solving and how is that benefiting you?**

Easy to renew policies and issue COI's. Hopefully soon it will be efficient with new outlook.

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360, Autumn! We appreciate your feedback on Outlook and will take it into consideration for future updates. Please don’t hesitate to reach out if you need anything in the future!

  ### 20. Streamlines Workflow with Powerful Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shannon  D.

**Reviewed Date:** December 12, 2025

**What do you like best about AMS360?**

I really like the drag and drop feature to enter documents, which streamlines entering documents or chats and allows the employees more time to help customers. It simplifies the commissions process, and I appreciate having everything in one place. The seemingly endless possibilities for reports that can be done based on company, vendor, employee, or company is another great feature. The primary reporting features we use for the monthly production per employee and their calculated commissions based on IVANS downloaded policy information help speed up the workflow, allowing more time for other projects.

**What do you dislike about AMS360?**

I don't think the location to find the many reports is apparent enough to find if you are new to using AMS360.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 simplifies the commissions process, consolidates information, streamlines document entry with drag and drop, and offers extensive reporting capabilities, which accelerates workflows and frees up time for customer support and other projects.

**Official Response from Nate McKissick:**

> Thank you for sharing your positive experience with AMS360, Shannon. We appreciate your feedback about the location of reports and look forward to continuing our partnership.

  ### 21. Efficient and User-Friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rosario B.

**Reviewed Date:** December 05, 2025

**What do you like best about AMS360?**

I find AMS360 great and much better than our previous software due to its ease of use. The easy tracking of submissions and the specificity in categorizing tasks and activities are particularly useful. I really like how easy it is to make ACORD form documents, as it can prefill portions if started from a previously used policy or submission. Additionally, the ability to CC multiple team members for group tasks ensures everyone stays up to date.

**What do you dislike about AMS360?**

I dislike having to manually mark timestamps in my notes. I wish it was automated. For example, when you save and close a task or move it two days later after leaving a note that you followed up with a customer, I want to see a timestamp like 'Rosario Briercheck left a note at 11:06 AM 12/5/2025'.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 helps with easy tracking of submissions and categorizing tasks. It simplifies ACORD form creation by pre-filling data, and allows CCing multiple team members for effective group project collaboration.

**Official Response from Nate McKissick:**

> Thank you so much for your kind words, Rosario! It's our goal to provide an exceptional user experience, so we're glad to hear you find AMS360 easy to use. We're happy to be a part of your business and appreciate your feedback!

  ### 22. Good Organization, Needs Speed and Feature Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Christopher B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about AMS360?**

I appreciate AMS360 for accountability, as it always keeps us informed on who last spoke with a client and the details of the conversation. This feature is essential in managing our agency database and ensures that our team stays organized with detailed and easy-to-process information.

**What do you dislike about AMS360?**

It was a little slow. Email use, speed, and export features would be nice. Initial setup was not easy.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for agency database management, improving organization with its detailed and easy-to-process features. It keeps us informed on client interactions, enhancing accountability.

**Official Response from Nate McKissick:**

> Thanks for your feedback, Christopher. We're glad to hear that you appreciate AMS360's accountability and organization features. We understand the importance of speed and efficiency, and our team is continuously working on improving these aspects. We appreciate your review and look forward to continuing our partnership.

  ### 23. Most convenient Mobile Access on the Go

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marquisia R. | Insurance producer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2026

**What do you like best about AMS360?**

The ability to use the app on my cell phone also

**What do you dislike about AMS360?**

It glitches often, some calls don't show

**What problems is AMS360 solving and how is that benefiting you?**

It makes it easier to do business on the go

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360, Marquisia. We value your opinion and appreciate you taking the time to share your experience. Please don’t hesitate to reach out if you need anything in the future!

  ### 24. Intuitive and Easy for Client Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jen W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I use AMS360 for client and policy management, and I appreciate how it streamlines data for client details and policies. What I like most about AMS360 is the ease of use; it's intuitive and easy to learn quickly. The initial setup was very easy, which is a big plus for me.

**What do you dislike about AMS360?**

Maybe a fewer clicks to get where I need to be

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for client and policy management, and it streamlines data for client details and policies, making the process easier.

**Official Response from Nate McKissick:**

> Thanks for your review, Jen! We're glad to hear that you find AMS360 intuitive and easy to use for client management. Your satisfaction is our top priority. We appreciate your feedback and look forward to continuing our partnership. 

  ### 25. Everything You Need for Customer Information

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul H. | Insurance Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2026

**What do you like best about AMS360?**

The fact it has everything when it comes to customer information.

**What do you dislike about AMS360?**

Everything is far too old looking and moving, it needs to beall online, no local download, it needs a feel like agency zoom.

**What problems is AMS360 solving and how is that benefiting you?**

It allows us to not just have files strung across every computer, when everyone in the agency can reference any client at any time.

**Official Response from Nate McKissick:**

> Hello, Paul! Thank you for taking the time to share your experience with AMS360, and for your feedback on the user interface. We will take your input into consideration for future updates. We appreciate your review and look forward to continuing our partnership.

  ### 26. User-Friendly with Top-Notch Support for Accounting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Zach V. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I find AMS360 very user-friendly and intuitive, which makes it easy to navigate. The support from Vertafore University and customer support is great for helping me whenever I get stuck. I also prefer the feel of AMS360 over Applied TAM and Epic.

**What do you dislike about AMS360?**

Manual entry tasks such as direct bill commissions entry for carriers that don't download.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 helps with commission reconciliation, accounts payable, accounts receivable, and financial analysis. It's user-friendly and intuitive with helpful resources like Vertafore University and customer support.

**Official Response from Nate McKissick:**

> Thanks for providing us with your feedback, Zach! We're glad to hear that you find AMS360 user-friendly and intuitive, and that our support resources have been helpful for you. Customer input drives our software improvements, and we appreciate your review.

  ### 27. Boosts Efficiency with IVANS, Needs Better Online Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Carla M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I really like the IVANS download feature in AMS360 because it reduces manual entry. This is particularly valuable in my use of the software for accounting and broker management.

**What do you dislike about AMS360?**

The online AMS360 we are about to migrate to from the In-House version does not allow the integration to create the broker file, whereas the in-house version does have the capability.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for accounting and broker management, which helps with paying commission and reduces manual entry with the IVANS download.

**Official Response from Nate McKissick:**

> Hi, Carla! We're delighted that AMS360 has met your expectations. Your satisfaction is our top priority and we're glad to hear you enjoy its integration features. We appreciate your review and look forward to continuing our partnership.

  ### 28. Friendly System that Saves Time, But with Areas for Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalia A. | Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about AMS360?**

I use AMS360 daily to generate Acords and quote insurance. It helps me fill out the forms easily and quickly. The system is very user-friendly and saves me a lot of time. The best part is the time it saves me. The initial setup was not difficult at all, as we were guided through the process.

**What do you dislike about AMS360?**

Commercial lines sometimes seem a bit confusing to me.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 to generate Acords and quote insurance. It helps me fill out the forms easily and quickly. The system is user-friendly and saves me a lot of time.

**Official Response from Nate McKissick:**

> Thank you for taking the time to share your experience with AMS360, Natalia! We're thrilled to hear that AMS360 has been helpful in saving you time and making the form-filling process easier. We appreciate your review and look forward to continuing our partnership! 

  ### 29. Effortless Customer Data Management with AMS360

**Rating:** 5.0/5.0 stars

**Reviewed by:** Savannah L. | IT, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about AMS360?**

I like that AMS360 keeps all of our customer info organized, which makes everything so much easier. I also appreciate how user-friendly and compatible it is. The different search functions are really helpful, especially being able to search by address, which some other systems don't allow. Setting it up was easy too.

**What do you dislike about AMS360?**

Nothing as of right now

**What problems is AMS360 solving and how is that benefiting you?**

I find AMS360 keeps our data organized, making everything easier. It's user-friendly, compatible, and offers helpful search functions, like searching by address, which some systems lack.

**Official Response from Nate McKissick:**

> Thank you so much for your kind words, Savannah! It's our goal to provide an exceptional customer experience, so we're glad to hear you find AMS360 to be so user-friendly. Reviews like this make us excited to come to work each day!

  ### 30. All Clients in One Place, but Too Much Manual Data Entry

**Rating:** 3.0/5.0 stars

**Reviewed by:** STANISHA E. | Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about AMS360?**

all clients in one spot. Easy to find info if entered correct

**What do you dislike about AMS360?**

To much info to enter not automated enough

**What problems is AMS360 solving and how is that benefiting you?**

Having downloads and clients in one spot.

**Official Response from Nate McKissick:**

> Hello, Stanisha! Thank you for leaving a comment. Your input is essential in shaping AMS360. Our team is always working on enhancing our software based on user feedback.

  ### 31. User-Friendly Experience with Lots of Helpful Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about AMS360?**

I like how user-friendly it is, and I also like all the different features that come with it.

**What do you dislike about AMS360?**

When I’m in a customer’s profile, it can be difficult to access basic policy information, such as the home property address (depending on the policy). I also can’t copy and paste the policy details when I need to.

**What problems is AMS360 solving and how is that benefiting you?**

I don’t see anything being done.

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360! It's our goal to provide an exceptional user experience, so we're glad to hear you find it easy to use. Please don’t hesitate to reach out if you need anything in the future.  

  ### 32. Intuitive UX, Seamless Policy Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Christopher F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I like that AMS360 is easy to use and makes it easy to find policy data. I appreciate the user experience and customer experience, which are quite intuitive and consistent. The initial setup was also very easy.

**What do you dislike about AMS360?**

I think minimizing the number of clicks and bringing more AI type capabilities into the platform

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for policy management and 360 degree customer data, making it easy to find policy data with its intuitive and consistent UX and CX.

**Official Response from Nate McKissick:**

> Thank you for your review, Christopher! We're glad to hear that you find AMS360 easy to use and that it has made policy management a seamless experience for you. We appreciate your review and look forward to continuing our partnership.

  ### 33. Centralized Client Management with AMS360

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about AMS360?**

I like AMS360 for keeping client information and policy info in one place, which really helps with organization. The carrier download feature is a big plus because it saves time on policy entry and makes tracking much easier.

**What do you dislike about AMS360?**

I feel there could be more options for searching documents within activities.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for agency management, keeping client information centralized, and carrier downloads. It saves time with policy entry and ensures all policy info is in one place.

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360, Dennis! We're glad to hear that our product is helping you keep client information organized and saving time with policy entry. Please don’t hesitate to reach out if you need anything in the future.  

  ### 34. Simple to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about AMS360?**

simple to use and input information.
large variety of modules

**What do you dislike about AMS360?**

cost of monthly subscription for amount of our use

**What problems is AMS360 solving and how is that benefiting you?**

we use for only accounting and clent listings.
Great accounting reports

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360! We value your opinion and appreciate you taking the time to share your experience.

  ### 35. Immediate Access to Client Dec Pages, but the UI Feels Clunky and Crowded

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about AMS360?**

Enjoy having immediate access to client dec pages

**What do you dislike about AMS360?**

A bit clunky and information is too compacted together

**What problems is AMS360 solving and how is that benefiting you?**

Organizing & keeping track of insurance clients and their information

**Official Response from Nate McKissick:**

> Thank you for letting us know what you think about AMS360. We appreciate your input and will take it into consideration for future updates. Hearing from customers like you helps us grow and evolve.

  ### 36. Everything I Need in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about AMS360?**

I love being able to find everything I need in one place, all in one location

**What do you dislike about AMS360?**

I honestly don’t think there’s anything about it that I don’t like

**What problems is AMS360 solving and how is that benefiting you?**

It helps a lot with organization and saving time. Since I can find everything in one place, I don’t have to open multiple tabs or waste time searching for information across different places

**Official Response from Nate McKissick:**

> Thank you for your review! We're glad to hear that AMS360 is providing you with the convenience and organization you need. We're happy to be a part of your business and appreciate your feedback!

  ### 37. Effortless Insurance Management with AMS360

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carrie A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about AMS360?**

I use AMS360 daily for my customer database, and I love the ease of use it offers. It's great for pulling up customers, reviewing policies, and making sure we provide adequate coverage. I enjoy the rating comparison and renewal reviews, which help in lowering costs.

**What do you dislike about AMS360?**

there is no dislikes

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for managing customer databases, reviewing policies, and comparing rates to lower costs. It provides ease of use and helps ensure adequate customer coverage.

**Official Response from Nate McKissick:**

> Thank you so much for your kind words, Carrie! We're thrilled to hear that AMS360 works so well for your agency. Reviews like this make us excited to come to work each day!

  ### 38. Intuitive, Easy-to-Learn Interface That Speeds Up Workflow

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about AMS360?**

Easy to learn with a pretty simple interface.

**What do you dislike about AMS360?**

Won't let me apply multiple policies when entering an activity or suspense.

**What problems is AMS360 solving and how is that benefiting you?**

I don't really have an opinion here.

**Official Response from Nate McKissick:**

> Thank you for taking the time to share your experience with AMS360! It's our goal to provide an exceptional user experience, so we're glad to hear you find our product easy to use. We're happy to be a part of your business and appreciate your feedback!

  ### 39. Centralized Client Data with Great Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michael O. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I like that AMS360 offers great service and keeps our clients' data all in one place. The company downloads make our clients' info download to the system seamlessly. Being cloud-based was another reason for switching to it. Also, the initial setup was fairly easy.

**What do you dislike about AMS360?**

The accounting system could be more user friendly. It's difficult at times.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 keeps all our client's data in one place and allows their info to download seamlessly into the system.

**Official Response from Nate McKissick:**

> Thanks for your review of AMS360, Michael! We're thrilled to hear that you find AMS360's service great and the centralized client data beneficial. We appreciate your review and look forward to continuing our partnership.

  ### 40. User-Friendly with Room for More Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ashley S. | Commercial Lines Account Manager + Executive Vice President, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2024

**What do you like best about AMS360?**

I find AMS360 to be user-friendly, which makes managing my tasks easier. I also appreciate the certificates feature, as it simplifies sending out certificates. Additionally, having attachments in the system is a useful aspect for my needs.

**What do you dislike about AMS360?**

I feel like AMS360 could benefit from more AI and automation features.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for client management, solving E&O and data storage issues. It's user-friendly and simplifies sending out certificates, which is really helpful.

**Official Response from Nate McKissick:**

> Thank you for being a loyal user of AMS360, Ashley! We're thrilled to hear that the software works so well for your agency. We're happy to be a part of your business and appreciate your feedback!

  ### 41. A One-Stop Solution for Policy Servicing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenny K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about AMS360?**

I like the ease of use and how AMS360 serves as a one-stop solution for policy servicing. The contact information feature works well for me.

**What do you dislike about AMS360?**

I think the certificate process could be improved. It would be great if it allowed loading documents and comparing them to contract requirements.

**What problems is AMS360 solving and how is that benefiting you?**

I use AMS360 for servicing policyholders and handling certificates. It's a one-stop solution that's easy to use, with great contact info management.

**Official Response from Nate McKissick:**

> Thank you for taking the time to share your experience with AMS360, Jenny! It's our goal to provide an exceptional user experience, so we're glad to hear you find our software so easy to use. We genuinely care for our customers and are delighted to know that our dedication shows.

  ### 42. User-Friendly and Practical to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aury O. | accounting, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about AMS360?**

how user-friendly and practical it is to use.

**What do you dislike about AMS360?**

Focus on specific features or experiences that could be improved

**What problems is AMS360 solving and how is that benefiting you?**

none

**Official Response from Nate McKissick:**

> Thanks for your review, Aury! It's our goal to provide an exceptional customer experience, so we're glad to hear you find AMS360 easy to use. We're happy to be a part of your business and appreciate your feedback!

  ### 43. Great for Document Storage, But Client Search Needs More Flexibility

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about AMS360?**

I use it to keep documents for the lifespan of the client, and it makes it easy to communicate with carriers and download policies from them and other programs. The drag-and-drop feature is also helpful and keeps everything organized.

**What do you dislike about AMS360?**

It’s too picky about finding clients (uppercase/lowercase, comma vs. no comma). It should let me look clients up by owner name, and it should also allow adding tags to the activity action drop-down.

**What problems is AMS360 solving and how is that benefiting you?**

Organization is the biggest one for me

**Official Response from Nate McKissick:**

> Thank you for your feedback, we are continuously working to improve our software. We appreciate your feedback on the client search functionality and will take it into consideration for future updates. Hearing from customers like you helps us grow and evolve.

  ### 44. Always-Helpful Technical Support When You Need It

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about AMS360?**

good technical support when i need it.  always willing to help!

**What do you dislike about AMS360?**

when the screen freezes and i get locked i a client and have to find an admin to unlock me.  i wish there was a feature where i could unlock myself

**What problems is AMS360 solving and how is that benefiting you?**

keeping client data accessible and searchable

**Official Response from Nate McKissick:**

> Thank you for your review of AMS360! We're glad to hear that you appreciate our technical support team! We're happy to be a part of your business and appreciate your feedback!

  ### 45. Excellent Integrations, Flawless Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antone H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about AMS360?**

I like AMS360 for its depth and the fact that it offers lots of integration with websites, which helps me find good quotes for customers in the rater. The initial setup was a breeze, I'd rate it 10 out of 10.

**What do you dislike about AMS360?**

I think the ability to edit activities in AMS360 would be nice. Right now, we have to duplicate them, which isn't ideal.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 streamlines documentation and integrates well with websites, helping me find good quotes for customers.

**Official Response from Nate McKissick:**

> Thank you for sharing your positive experience with AMS360! We're thrilled to hear you found the setup process so seamless. We're happy to be a part of your business and appreciate your feedback!

  ### 46. Upcoming AI Updates Promise to Revolutionize AMS360

**Rating:** 4.5/5.0 stars

**Reviewed by:** Thao T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about AMS360?**

I like the upcoming modernization and updates to AMS360, especially the inclusion of AI to enhance our day-to-day work by eliminating tedious tasks. Additionally, I appreciated that our Vertafore rep and trainer was amazing during the setup process.

**What do you dislike about AMS360?**

Certificate issuance forms and excluding voided invoices from invoice batch are areas that could be improved.

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 helps me identify upcoming renewals, making it easier to manage policies and submissions.

**Official Response from Nate McKissick:**

> Hello, Thao! Thanks for your review of AMS360. We're thrilled you're excited about upcoming modernization and AI features! We're happy to be a part of your business and appreciate your feedback!

  ### 47. Excellent Management Tool with Intuitive Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Susan T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about AMS360?**

I appreciate how AMS360 makes it easier to handle accounts with its ease of use. I find the customer info and accounting features particularly valuable. The initial setup was relatively easy, and I like that AMS360 provides more information compared to what we previously used.

**What do you dislike about AMS360?**

handling DB statements

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 makes it easier to handle accounts and manage customer info, with ease of use being a big plus.

**Official Response from Nate McKissick:**

> Thanks for your review, Susan! We're thrilled to hear that you find AMS360 to be an excellent management tool with an intuitive interface. We genuinely care for our customers and are delighted to know that our dedication shows. Please don’t hesitate to reach out if you need anything in the future.  

  ### 48. Streamlines Our Daily Operations with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lindsey L.

**Reviewed Date:** December 16, 2025

**What do you like best about AMS360?**

I use AMS360 for everything, from customer information and policies to ID cards and certificates. I really like that there are no more paper files, and everything is accessible at the tip of our fingers. It's great that it stores all our files and applications, allowing us to save and reference our file activities whenever needed. What I like most about AMS360 is the ease of access with its user-friendly layout. The PL Rater link is extremely helpful as it seamlessly bridges all the insured and coverage information directly into the PL rating system. Setting it up was also extremely easy.

**What do you dislike about AMS360?**

No dislikes

**What problems is AMS360 solving and how is that benefiting you?**

AMS360 eliminates paper files, making everything accessible instantly. It stores all files and applications, allowing us to save and reference file activities easily.

**Official Response from Nate McKissick:**

> Thank you so much for your kind words, Lindsey. We're thrilled to hear that AMS360 works so well for your agency. We're happy to be a part of your business and appreciate your feedback!

  ### 49. Responsive and Concise Experience with Helpful educational Videos

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about AMS360?**

It seems to be very responsive and concise

**What do you dislike about AMS360?**

There are too many options for navigation

**What problems is AMS360 solving and how is that benefiting you?**

Helping me to learn via videos

**Official Response from Nate McKissick:**

> Thank you for taking the time to share your experience with AMS360! We value your opinion and appreciate you taking the time to share your experience.

  ### 50. User-Friendly Customer Lookup That Makes Work Easier

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kim  K. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about AMS360?**

the look up customer feature is user friendly

**What do you dislike about AMS360?**

Working on submissions & acord forms.  I wish AMS was smart enough to pull the info htat was downloaded

**What problems is AMS360 solving and how is that benefiting you?**

I am not aware of any issues currently

**Official Response from Nate McKissick:**

> Hello, Kim! Thank you for taking the time to share your experience with AMS360. We value your opinion and strive to improve based on your suggestions. Please don’t hesitate to reach out if you need anything in the future.  


## AMS360 Discussions
  - [Are there classes on reports?](https://www.g2.com/discussions/37123-are-there-classes-on-reports) - 3 comments, 2 upvotes

- [View AMS360 pricing details and edition comparison](https://www.g2.com/products/ams360/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A43%3A03+-0500&secure%5Bsession_id%5D=0e6d7cb3-e806-4a53-996a-d71aa90584ba&secure%5Btoken%5D=2006a290e1483767bbcc156a41cbfa66db4b8290992068b30c9a17c7479a7191&format=llm_user)
## AMS360 Integrations
  - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews)
  - [AMS360](https://www.g2.com/products/ams360/reviews)
  - [Applied TAM](https://www.g2.com/products/applied-tam/reviews)
  - [AppZilo](https://www.g2.com/products/appzilo/reviews)
  - [BenefitPoint](https://www.g2.com/products/benefitpoint/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [ImageRight](https://www.g2.com/products/imageright/reviews)
  - [Indio](https://www.g2.com/products/indio/reviews)
  - [Levitate](https://www.g2.com/products/levitate/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews)
  - [PL Rating](https://www.g2.com/products/pl-rating/reviews)
  - [Prime 360](https://www.g2.com/products/prime-360/reviews)
  - [WorkSmart](https://www.g2.com/products/worksmart/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## AMS360 Features
**Administration**
- Accounting
- Contact Management
- Commissions
- Sales Tools
- Reporting & Dashboards
- Payment Processing
- Email Integration
- Task Management

**Insurance Documentation**
- Claims Management
- Policy Management
- Invoicing & Receipts
- Electronic Signatures

## Top AMS360 Alternatives
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