CV

Chrissy V.

Director of Customer Success

Mid-Market (51-1000 emp.)

2/9/2021

"One of the best partnerships"

5/5

Describe the project or task Amplix helped with:

Over the past two years, there have been ups and downs, like any relationship. However, Inflow never stopped. The support was there, from building out extensive APIs with our internal platform to a sophisticated IVR. Inflow has been able to stay in sync and step by step as our business is ever-growing, and we love to turn on new features day by day. Review collected by and hosted on G2.com.

What do you like best about Amplix?

The commitment to figure it out, even if it's not easy! Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Not many dislikes - the only prominent one is when Genesys makes a change, but Inflow isn't aware. This issue is not Inflow's fault, just simply the nature of the beast. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Know your product inside and out, be present and communicative - Inflow will be an everlasting asset. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

I wouldn't say 'problems'; I would say our challenges with the industry we are in is that we do not have a single type of demographic for our customer base—this forces Inflow and us to expand and execute accordingly. Review collected by and hosted on G2.com.

PT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

10/7/2021

"Overall very good"

4.5/5

Describe the project or task Amplix helped with:

Inflow has helped us with several different projects and trouble tickets. They have performed phone system upgrades at odd hours for us, very accommodating. Additionally, the tech on the phone always seems to know what they are doing and can help out when needed. Review collected by and hosted on G2.com.

What do you like best about Amplix?

The team at Inflow has a great wealth of knowledge. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Sometimes there is some back and forth in the processes that takes a while to complete. We have had a project delayed because of this before. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Inflow is very knowledgeable about the technology portion. If you are working on a project, be sure to involve Inflow early on to give them time to assign resources on the back end. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Inflow has kept our systems running and has met every technical challenge we have thrown at them. Review collected by and hosted on G2.com.

NS

Nick S.

VP of Engineering

Mid-Market (51-1000 emp.)

5/24/2021

"Rocky start but committed to customer satisfaction"

4/5

Describe the project or task Amplix helped with:

After migrating our Call Center platform over to Genesys, it became clear we needed a support partner, and Inflow stood out above the companies we interviewed.

We ultimately chose Inflow for their expertise with Genesys, telephony in general, and their non-tiered support agent setup. Review collected by and hosted on G2.com.

What do you like best about Amplix?

The most satisfying part about Inflow is our Account Manager, Tarik. He has helped us work through partnership issues with Genesys, align strategy sessions with the proper experts and ultimately listens to our needs and feedback and adjusts appropriately. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Although it is not as much of an issue anymore, I'd have to say that the support ticket/case communication really suffers at times. At the beginning of our partnership, I would find myself having to follow up with support reps to get an update. However, they have worked on restructuring the support system they use and internal communication and our response Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

The biggest benefit we've had with Inflow as our partner is their escalation priority with Genesys support. We've been able to bypass the horrid low-level support system at Genesys and push for real updates/feedback. Review collected by and hosted on G2.com.

PI

Verified User in Information Services

Mid-Market (51-1000 emp.)

10/7/2021

"Inflow Support"

4/5

Describe the project or task Amplix helped with:

They have helped us out with schedules, setting up new Queues, trouble shooting weird issues and general questions that we cannot find on help.mypurecloud.com Review collected by and hosted on G2.com.

What do you like best about Amplix?

There are a couple of Support Techs that know PureCloud. They research and go over it with you. They tell you what is wrong and/or what has been changed in the system. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

There are times when I get someone that doesn't know what they are doing and it can be frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Yes ;we pay to get Support Assistance and it is worth it. Genesys/PureCloud is a complicated phone system. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Setting up Queues more efficiently and making them easier to manage. Review collected by and hosted on G2.com.

PM

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

10/14/2021

"Inflow is a great platform to monitor the company's interactions, usage and metrics."

5/5

Describe the project or task Amplix helped with:

One project that Inflow has helped with is adding quality improvement to our phone services. We are now able to train and improve staff using Inflow's modern phone service. Review collected by and hosted on G2.com.

What do you like best about Amplix?

Support is always available and ready to assist. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Not that I dislike it. But, Inflow support sometimes prefers email communication only, and I prefer direct telephone communication. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Quality improvement. Interactions between staff and patients have improved. We can monitor and improve our day-to-day operations. Productivity has increased. Review collected by and hosted on G2.com.

RC

Ryan C.

IT System Administrator

Mid-Market (51-1000 emp.)

2/9/2021

"Finally a competent Mitel vendor and even a partner that we can rely on an trust!"

4.5/5

Describe the project or task Amplix helped with:

Now that we have partnered with Inflow we have been able to finally redo the phone's auto-attendant which was long over due. We even implemented some new call recording features to our environment so we are able to leverage this as a training platform. Instead of hoping the phone system stays working, we know know it works. We are now able to even work from home and answer calls using a softphone. Review collected by and hosted on G2.com.

What do you like best about Amplix?

After speaking with several leaders at Inflow they have a great vision and are a breath of fresh air from the typical MiTel vendors that you find on every corner. The tiered approach of having an account rep, and help desk, and a quality assurance manager that we can talk with is reassuring. It is rare to find a phone company that cares enough to provide multiple contacts for us to reach out to directly if we have a problem. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Since they are not on east coast time zone sometimes we need to wait for an expert on Pacific time to become available. This can be a bit frustrating if we have to wait a few hours for our problem to be resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

If you are looking for not just a phone vendor but an actual partner for your phone system, Inflow is a good fit. They are able to train your people so they don't have to call helpdesk every time you want to add a user or reset a password. They also are able to do projects to add to or fix your environment. They even send regular communication about what is new in the world of MiTel. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

After 3 attempts for find a local MiTel expert in our state, we reached out to Inflow. It is so nice to be able to trust Inflow as our partner and know that the phone system has a qualified team of experts that can handle whatever life throws at them. Review collected by and hosted on G2.com.

JT

Jeff T.

Director, IT

Mid-Market (51-1000 emp.)

5/11/2021

"Mitel support"

5/5

Describe the project or task Amplix helped with:

We have a Mitel (ShoreTel) phone system and needed a company to support this platform, and our current provider was not proactive and was very expensive. After looking for new partners, I found Inflow and after a little research we decided this was the best company to move forward with. Since that time they have exceeded my expectations and provde a fantastic service, allowing me to focus on more important initatives! Review collected by and hosted on G2.com.

What do you like best about Amplix?

Proactive support, online resources and knowledgable employees. Review collected by and hosted on G2.com.

MT

Mike T.

IT/CloudOps Manager

Mid-Market (51-1000 emp.)

2/16/2021

"Great communications partner"

5/5

Describe the project or task Amplix helped with:

IN 2019 we needed a global solution for our Contact Center which Inflow helped get us onto PureCloud and assisted in setup and made the process painless.

Then in March of last year, 2020, we were forced to send everyone home to work, Inflow helped facilitate that with alacrity and ease. We were able to send users home using ShoreTel and PureCloud with just one call to support. Review collected by and hosted on G2.com.

What do you like best about Amplix?

Easy to work with and knowledgeable..... Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I have nothing to dislike thus far...... Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

If you are looking for a knowledgeable communications partner Inflow is a great choice Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

We moved to PureCloud to enable users from Malaysia and US to be in the same contact center where as before with Shoretel we were looking at expensive trunks and equipment. Review collected by and hosted on G2.com.

AB

Amanda B.

Senior System Engineer

Mid-Market (51-1000 emp.)

12/10/2020

"Great Bang for your buck"

5/5

Describe the project or task Amplix helped with:

Updating foreign language AAs, HA advising, Fax to SIP integration, and backing up critical phone infrastructure. Review collected by and hosted on G2.com.

What do you like best about Amplix?

Their pricing is competitive and you get more services for the price you pay. I do like the extra's that are included in plans because they actually/actively benefit our organization. I had multiple vendors try to get our fax server to work with our SIP based phone system and no one could do it but Inflow. I also enjoy reading their KBs that have the answers to nearly everything I need. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Strange that when something doesn't work right during a project you are sent to the helpdesk rather than continuing to work with the project engineer. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

They worked with us to move partners mid contract without much cost. Look at their added benefits on top of plan costs because those are really beneficial. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

We were able to quickly get Mandarin and Cantonese IVRs/AAs setup that we needed for an office closure. They are also current solving our conference failover not working properly. Review collected by and hosted on G2.com.

DM

Douglass M.

Mid-Market (51-1000 emp.)

11/19/2020

"Unbiased Inflow review"

5/5

Describe the project or task Amplix helped with:

We had a very outdated Shoretel Communicator environment with lapsed support contract. Inflow was able to get up updated to the latest version very painlessly. The no nonsense knowledgeable support staff were very pleasant to work with remotely. I felt as if I was one of the team as we made the journey to the several revision upgrade path. The staff are also very good to point out best practices that help secure the environment and make the system more efficient. There were a few items previously overlooked that the support team identified and assisted with during the migration. Review collected by and hosted on G2.com.

What do you like best about Amplix?

I honestly enjoy the welcoming personalities of the Inflow employees. Anytime I've had to work with any member of Inflow over the phone or email, they have always left an impression of caring about our business as if it were there own. Not many companies have the same sentiment these days. I like not feeling like were just another account number. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Typically one could complain about an automated attendant, phone transfers when trying to renew a contract, or ill mannered employee that's having a bad day. I'm very happy to say I have never experienced anything negative to dislike from Inflow Communications. I think I will give them a few more years to see if they can keep up the charade. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

If you're looking for an affordable VAR to support your Shoretel/Mitel phone system, I'd recommend getting in touch with Inflow Communications and see if they have a pilot program where you can experience what I have spoken about in my review. I have worked with several entities in the past 20 years of service and I'm happy to say my most pleasant has been working with Inflow. I typically ignore reviews however this one I feel strongly enough about to share with everyone. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Since we were running such an outdated Shoretel version, we were subject to many security issues revolving around Windows Server 2003. The upgrades were able to get us back in good standing with supported Windows Server versions which helped us to not only address security concerns but to also embrace standard functionality with the Windows 10 Shoretel Communicator client so we could continue using the software as intended. Review collected by and hosted on G2.com.