Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

TM

Ted M.

Mid-Market (51-1000 emp.)

9/9/2024

"Great service with our phone system."

3.5/5

What do you like best about Amplix?

They have 24/7 support which is helpful. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I would have to say the time difference. Review collected by and hosted on G2.com.

DD

Derek D.

Mid-Market (51-1000 emp.)

5/15/2024

"Our account team at InFlow has always provided great service and fast resolutions to our needs."

4.5/5

What do you like best about Amplix?

impartial and unbias vender presentatiions and acted on our behalf to get the lowest price possiable without lossing features. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

We have had a few different accout representatives over the years. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Heather Berrington is an amazing account rep. If you can get her as your rep you will be happy. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

We have been with InFlow for telecom support for over 7 years and this past year we made the decission to move away from our Legacy telephone system to a cloud based system. We partnered with InFlow for this project and they have done a great job assisting with the evaluation and selection process. Review collected by and hosted on G2.com.

PC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/20/2024

"Great Service, and Extremely Helpful"

4/5

What do you like best about Amplix?

I would say just how easily accessible it is and how easy it is to get in contact with someone. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I have yet to encounter any downsides to thei program. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/19/2024

"InflowCX has provided excellent support"

5/5

What do you like best about Amplix?

InflowCX provides quick and reliable support. All of their engineers are very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Support is expensive. However, usually get what you pay for and some prices are driven by manufacturers. Review collected by and hosted on G2.com.

PF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/27/2024

"Mitel/Shoretel phone systems transition"

5/5

What do you like best about Amplix?

Rep reviews the status of our account on a quarterly basis. Responsiviness, tech dept resolved phone system issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

So far they have met our needs and hope it'll continue. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

9/16/2024

"Inflow has a fast and accurate support team. They always give the extra mile for you."

5/5

What do you like best about Amplix?

They are fast, well prepared, and have an excellent support team that cares about the customer. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I think their support team even though is good is small. Review collected by and hosted on G2.com.

GI

Verified User in Insurance

Mid-Market (51-1000 emp.)

3/12/2024

"Customer Experience Manager"

4/5

What do you like best about Amplix?

They are always available, I have never had an issue reaching the company. Extremely responsive! Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Occasionally can give out incorrect information, which has happened once or twice. Review collected by and hosted on G2.com.

JS

Jeff S.

IT Manager

Mid-Market (51-1000 emp.)

3/18/2020

"Inflow Communications Customer Support is PHENOMENAL!"

5/5

Describe the project or task Amplix helped with:

We migrated to Inflow Communications being our ShoreTel partner. Then migrated from ShoreTel Directory to Mitel Connect. Since our initial fantastic experience with them, we've added call recording, Pure Cloud Call Center, and Brightmetrics. Review collected by and hosted on G2.com.

What do you like best about Amplix?

Our initial support provider left a lot to be desired, so we searched for another. The next provider had a great song and dance, made some promises about the support we would receive, but when the time came for them to "put their money where their mouth is" they let us down. When we were approached by Inflow, we were skeptical, because we'd been made promises before. We gave them a chance and the results were nothing short of miraculous! The support folks at Inflow Communications are amazing! They respond to trouble tickets almost instantly. Even if they're not able to resolve the problem right then, they reach back frequently, just to check in, and make sure I'm aware they're still working on it! I've never had an issue go unsolved for more than a couple days. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

That I didn't move to Inflow sooner. I wish Inflow could manage some of the other programs/systems I have (VMware, Microsoft EA, Veeam, etc). Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Be thorough with your desire for training. Inflow will provide everything you ask for, but they're not mind readers, so you need to be specific on your training needs. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

We have an occasional anomalous behavior, mostly with workgroups. When these unusual symptoms crop up, they're only affecting a particular workgroup, so we're confident it's not a system issue, but rather a configuration issue on the workgroup itself. The Inflow support folks always jump right in and continue helping until the situation is resolved. They never give up until my situation is resolved to my satisfaction. Review collected by and hosted on G2.com.

SS

Stephanie S.

Network Administrator

Hospital & Health Care

Mid-Market (51-1000 emp.)

12/8/2020

"InFlow is AWESOME!"

5/5

Describe the project or task Amplix helped with:

We recently opened 2 new clinics in a very short time-frame, and InFlow was available for every part of it, from programming the new switches to getting them setup in the Director. We had replaced a switch in another clinic not too long ago, and they assisted with that. However, I didn't remember how to update the network settings on the switch, got stuck, and had to call them again. They didn't make me feel small for not remembering how to do something, they helped me do it and helped me understand it moving forward. Review collected by and hosted on G2.com.

What do you like best about Amplix?

Their support staff is top-notch. We have used other service providers for ShoreTel support in the past, and have always been let down. InFlow has been there with every promise, every step we take, and we couldn't be happier. Their knowledge base is unmatched, and the support staff are second-to-none. I can't imagine going back to supporting ShoreTel/Mitel without them. They make my job as the Phone SysAdmin super easy, and are always ready to assist me with anything from a simple knowledge question, to a large project.

I wouldn't want anyone else on my side! Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Not a thing - their support requests are always responded to in a timely manner, and they are always friendly and approachable. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

If you are using your telco for support of a Shoretel/Mitel system, you are missing out on a great opportunity to expand your knowledge and partner with a company whose sole mission is to provide in-depth support of the system. You can't go wrong with InFlow. Check their ratings, check reviews, reach out to people who have used them - you'll be hard-pressed to find anyone who's had a negative overall experience with them. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

The reporting options offered thru their partnership with BrightMetrics makes my job easy, which in turn, helps the clinics. The reports are everything to the operations supervisors, and having the ability to see "cradle to grave" details of calls, as well as being able to see our staff and workgroup productivity, etc, are huge to us. I'd stay with them for the reports alone! Review collected by and hosted on G2.com.

FD

Frank D.

Manager of Analytics & Member Engagement

Mid-Market (51-1000 emp.)

12/10/2019

"Awesome Service - Expert Guidance"

5/5

Describe the project or task Amplix helped with:

We were displeased with our previous provider and was looking for a better one. Our Shoretel system was not properly configured and we had many intermittent problems with dropped calls, internal call routing and other call quality issues. Inflow worked with me and gave me the tools I needed to make our Shoretel system for the most part a set-it and forget-ti thing. We couldn't be happier with their service and expertise! Review collected by and hosted on G2.com.

What do you like best about Amplix?

Inflow takes ownership of any issue I report to them. I am able to get an up-to-date status from the customer portal and they are very transparent. Inflow prides themselves on their fast call-answer times and that anyone who answers the phone is a qualified technician who can start the process of problem determination and remediation. I never feel like an inconvenience whenever I call or enter a service ticket in the portal. I also like that their portal contains a very detailed knowledge base. More than once I was able to avoid even having to place a call because the answer to my issue was available in a knowledge base article. I also like how they have partnered with third-parties to offer services outside their wheelhouse. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Nothing so far. Everything meets or exceeds expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

If you need a professional team to help you with your phone system, look no further than Inflow. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

They are working with us and some third-party providers to help improve our CoOp Member's calling experience, specifically eliminating dropped calls and reorder tones when we have high call volumes during large electrical outages. Review collected by and hosted on G2.com.