# Amplix Reviews **Vendor:** Gemspring Capital Management **Category:** [Contact Center Consulting Providers](https://www.g2.com/categories/contact-center-consulting) **Average Rating:** 4.6/5.0 **Total Reviews:** 89 ## About Amplix Amplix provides technology advisory services, including strategy, consulting, implementation, and managed services, to more than 3,500 clients nationwide, enabling data-driven technology decision-making and optimization. Amplix advisory services encompass strategy, consulting, implementation, and managed services in technology areas that include AI, cloud, infrastructure, security, unified communications, mobility, and business applications. Amplix is headquartered in Norwood, Massachusetts with over 200 employees in more than 20 states and Canada. For more information, visit www.amplix.com. ## Amplix Reviews ### 1. Director of Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Amplix?** They a very responsive and helpful. This is important for us as implementing a new phone system can be time consuming and we need help / answers as soon as possible. They are also very willing to jump on a call or setup a meeting to talk through anything that we need assistance on; also key to staying on track and continuing to move forward with implementation. **What do you dislike about Amplix?** I haven't had any dislikes to this point. If I can offer a little feedback, sometimes it is easier to have Inflow build out the reports, metrics and schedules that will get us up and running sooner as apposed to us stumbling through attempting the setup ourselves. **Recommendations to others considering Amplix:** Nothing else at this time. **What problems is Amplix solving and how is that benefiting you?** They are helping us implement a new phone system (Genesys) and assisting with reporting, startup, email integration and CRM integration. This will help us determine proper staffing, call quality and the overall customer experience for our customers. ### 2. InflowCX has helped us become more consistent and effective in our service to our customers. **Rating:** 3.5/5.0 stars **Reviewed by:** Amy M. | Information Technology Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Amplix?** Our implementation project with InflowCX was well organized and timely. We have a customer success manager who regularly touches base. He is always on top of our requests and needs. **What do you dislike about Amplix?** I've been disappointed with how often our support requests are escalated to Genesys. It seems to take a lot of time for things to be resolved. We added an external tag feature in May, but it is still not working properly for all users who aren't administrators. The back and forth between us, InflowCX, and Genesys is a bit ridiculous. It still isn't solved. I'm also frustrated with the inability to export contacts. While I know that the issue is more directly with Genesys, we need InflowCX's help in coming up with a solution. **Recommendations to others considering Amplix:** InflowCX has a team of knowledgeable people and excellent project management. Their support could be improved, as we've had issues go unsolved. The customer success and implementation teams have been great. **What problems is Amplix solving and how is that benefiting you?** My company's customer service and credit departments have operated with no contact center solution for over 100 years. We did the best we could with the systems we had but as we grew, our lack of technology and organization began to negatively affect our service to our customers. Partnering with InflowCX and Genesys has allowed us to scale our processes and be more consistent in providing great service to our customers. ### 3. Solid and knowledgeable support **Rating:** 4.0/5.0 stars **Reviewed by:** Chris V. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Amplix?** Their Support is top notch always reachable and very knowledgeable. They have helped us clean up our initial setup in order to allow Genesys functions to work as intended. **What do you dislike about Amplix?** We have a one off solution and that seems to have only only support person knowledgeable in it. The bummer part is that that solution is our weak link in our tech stack. **Recommendations to others considering Amplix:** When I started we were already using Gensys and Inflow, so I don't have much to say about implementation. I have mainly used their support. I am very much appreciate their efforts and knowledge. **What problems is Amplix solving and how is that benefiting you?** They provide our IT support for Genesys. They are invaluable to us in their knowledge and administration skills. Their Support Agents are easy to work with. ### 4. RingCentral Migration Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Amplix?** InflowCX is full of helpful, knowledgable, and kind workers and staff that know how to prioritize the customer and their needs. **What do you dislike about Amplix?** I haven't found one yet, and hope I never do. **Recommendations to others considering Amplix:** InflowCX is a great choice for consultation, service, and project management. I'd recommend them any day. **What problems is Amplix solving and how is that benefiting you?** InflowCX helped us migrate for a soon to be legacy Mitel phone system to the newer RingCentral cloud based system. This gives us a better phone system and a support system to help with further needs and projects. ### 5. Incredible team and experts in the field **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena L. | Director of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Amplix?** What I liked the most is the support and the tech knowledge they posses. They’ve been available day and night, flexible, super creative with workarounds and and on top of it, they trained us on everything under the sun . **What do you dislike about Amplix?** There's nothing I disliked about working with Inflow. **Recommendations to others considering Amplix:** There’s nothing Genesys can’t do if you have Inflow’s Team by your side. **What problems is Amplix solving and how is that benefiting you?** List of problems is a very long one. We were looking for an all-in-one stop shop with a great tech frame, strict security , that can help us do more with less and that can sustain our growth. They've been supporting us through our transition to Genesys. Working with Inflow team was a pure pleasure. Their patience, incredible support, and dedication made such a huge impact. I'm so happy with what we achieved together, and a lot of that success comes down to their hard work and positive attitudes.I think in years to come, I'll be shouting from the rooftops about how great it was to work with them. It's rare to find such a dedicated and talented group of people. It was like no other experience ever. We had such an amazing team of people helping us not just after the signature to go-live, but in years prior . They’ve been a huge asset and support. ### 6. Good support but people dependent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Amplix?** Really proactive and good quality tech people **What do you dislike about Amplix?** For a period we didn't really hear from them and we didn't really get a view of what they offered. Since our new CSM came on board that's definitely improved. **Recommendations to others considering Amplix:** They're a solid partner for a Genesys integration and support. We don't have a massive Genesys footprint but they're good for what we need. **What problems is Amplix solving and how is that benefiting you?** They have helped us make the best use of our Genesys solution - our current CSM is really pro-active and I feel like we get good support and espertise, a lot of which has been part of our overall package - keeping cost down. We are not a heacy user of Genesys but what needs we have are being met. ### 7. An integrated collaborative partner **Rating:** 5.0/5.0 stars **Reviewed by:** Josh L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Amplix?** During our project, our Inflow PM was very organized, utilizing a workbook that covered all of needs. This included all aspects from implementation, to testing, issue follow-up and training. **What do you dislike about Amplix?** Based on our use case, we did not experience any dislikes. **Recommendations to others considering Amplix:** Based on our experience, we found that Inflow was collaborative, their communication was always on point and very responsive. **What problems is Amplix solving and how is that benefiting you?** We utilized Inflow to assist in the build and migration of our VOIP phone provider. ### 8. Great customer service and responsive support **Rating:** 4.0/5.0 stars **Reviewed by:** Tom P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Amplix?** Customer success manager is proactive and highly responsive. Support portal is easy to use. **What do you dislike about Amplix?** Some queries need to be directed to Genesys directly which can delay support on occasion **Recommendations to others considering Amplix:** Ensure your requirements are fully fleshed out before beginning a Genesys project as it is complicated to administer after setup so best have all you need done while you have the Inflow experts. **What problems is Amplix solving and how is that benefiting you?** Assisting with building and updating Gensys pure cloud flows. ### 9. Good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Amplix?** Inflow has always had great response times when calling for support or emailing about inquiries about Voip systems. **What do you dislike about Amplix?** I have not had any issues when it comes to inflow. I use them for support and inquiries for new voip systems and have not been let down. **Recommendations to others considering Amplix:** As long as you are clear about what you are looking for you will not be disappointed **What problems is Amplix solving and how is that benefiting you?** Inflow is solving issues I have experienced in the past in regards to support. This makes quick fixes that allows my users to have less down time. ### 10. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Amplix?** The most helpful resource is our Inflow CX support team who are very responsive. They are patiently assist in over the phone guidance so we can own the 'how to' moving forward. **What do you dislike about Amplix?** Nothing at the moment. All is going great! **Recommendations to others considering Amplix:** From build out to start up, we were under a serious time crunch to transition from our previous carrier. We were happy with the transition and felt supported throughout the process. **What problems is Amplix solving and how is that benefiting you?** Minimal downtime from outages, easy to use system and great customer service. ### 11. Great service with our phone system. **Rating:** 3.5/5.0 stars **Reviewed by:** Ted M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Amplix?** They have 24/7 support which is helpful. **What do you dislike about Amplix?** I would have to say the time difference. **Recommendations to others considering Amplix:** Make sure to speak with the Customer Rep to make sure that everyone is in complete understanding of the services needed. **What problems is Amplix solving and how is that benefiting you?** InflowCX has always been available for assistance with our phone system. ### 12. Our account team at InFlow has always provided great service and fast resolutions to our needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Derek D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Amplix?** impartial and unbias vender presentatiions and acted on our behalf to get the lowest price possiable without lossing features. **What do you dislike about Amplix?** We have had a few different accout representatives over the years. **Recommendations to others considering Amplix:** Heather Berrington is an amazing account rep. If you can get her as your rep you will be happy. **What problems is Amplix solving and how is that benefiting you?** We have been with InFlow for telecom support for over 7 years and this past year we made the decission to move away from our Legacy telephone system to a cloud based system. We partnered with InFlow for this project and they have done a great job assisting with the evaluation and selection process. ### 13. Great Service, and Extremely Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Amplix?** I would say just how easily accessible it is and how easy it is to get in contact with someone. **What do you dislike about Amplix?** I have yet to encounter any downsides to thei program. **What problems is Amplix solving and how is that benefiting you?** We have been using it to help with our IT issues. Getting in contact with someone is very easy and they do very well in assisting and helping to fix our issues. ### 14. InflowCX has provided excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Amplix?** InflowCX provides quick and reliable support. All of their engineers are very knowledgeable. **What do you dislike about Amplix?** Support is expensive. However, usually get what you pay for and some prices are driven by manufacturers. **Recommendations to others considering Amplix:** I would not hesitate to recommend Inflow. They are experts in their field. **What problems is Amplix solving and how is that benefiting you?** Inflow CX supports our on-prem Mitel phone system. ### 15. Mitel/Shoretel phone systems transition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Amplix?** Rep reviews the status of our account on a quarterly basis. Responsiviness, tech dept resolved phone system issues quickly. **What do you dislike about Amplix?** So far they have met our needs and hope it'll continue. **Recommendations to others considering Amplix:** They will tailor a plan to your needs. **What problems is Amplix solving and how is that benefiting you?** Rep provided possiable phone system transition solutions. ### 16. Inflow has a fast and accurate support team. They always give the extra mile for you. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Amplix?** They are fast, well prepared, and have an excellent support team that cares about the customer. **What do you dislike about Amplix?** I think their support team even though is good is small. **Recommendations to others considering Amplix:** Don't hesitate, they are good. **What problems is Amplix solving and how is that benefiting you?** Support with the cloud phone system and its integrations. ### 17. Customer Experience Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Amplix?** They are always available, I have never had an issue reaching the company. Extremely responsive! **What do you dislike about Amplix?** Occasionally can give out incorrect information, which has happened once or twice. **What problems is Amplix solving and how is that benefiting you?** Assisting with Genesys Architect Issues mainly, as well as communication with Genesys ### 18. Inflow Communications Customer Support is PHENOMENAL! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2020 **Describe the project or task Amplix helped with:** We migrated to Inflow Communications being our ShoreTel partner. Then migrated from ShoreTel Directory to Mitel Connect. Since our initial fantastic experience with them, we've added call recording, Pure Cloud Call Center, and Brightmetrics. **What do you like best about Amplix?** Our initial support provider left a lot to be desired, so we searched for another. The next provider had a great song and dance, made some promises about the support we would receive, but when the time came for them to "put their money where their mouth is" they let us down. When we were approached by Inflow, we were skeptical, because we'd been made promises before. We gave them a chance and the results were nothing short of miraculous! The support folks at Inflow Communications are amazing! They respond to trouble tickets almost instantly. Even if they're not able to resolve the problem right then, they reach back frequently, just to check in, and make sure I'm aware they're still working on it! I've never had an issue go unsolved for more than a couple days. **What do you dislike about Amplix?** That I didn't move to Inflow sooner. I wish Inflow could manage some of the other programs/systems I have (VMware, Microsoft EA, Veeam, etc). **Recommendations to others considering Amplix:** Be thorough with your desire for training. Inflow will provide everything you ask for, but they're not mind readers, so you need to be specific on your training needs. **What problems is Amplix solving and how is that benefiting you?** We have an occasional anomalous behavior, mostly with workgroups. When these unusual symptoms crop up, they're only affecting a particular workgroup, so we're confident it's not a system issue, but rather a configuration issue on the workgroup itself. The Inflow support folks always jump right in and continue helping until the situation is resolved. They never give up until my situation is resolved to my satisfaction. ### 19. InFlow is AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | Network Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **Describe the project or task Amplix helped with:** We recently opened 2 new clinics in a very short time-frame, and InFlow was available for every part of it, from programming the new switches to getting them setup in the Director. We had replaced a switch in another clinic not too long ago, and they assisted with that. However, I didn't remember how to update the network settings on the switch, got stuck, and had to call them again. They didn't make me feel small for not remembering how to do something, they helped me do it and helped me understand it moving forward. **What do you like best about Amplix?** Their support staff is top-notch. We have used other service providers for ShoreTel support in the past, and have always been let down. InFlow has been there with every promise, every step we take, and we couldn't be happier. Their knowledge base is unmatched, and the support staff are second-to-none. I can't imagine going back to supporting ShoreTel/Mitel without them. They make my job as the Phone SysAdmin super easy, and are always ready to assist me with anything from a simple knowledge question, to a large project. I wouldn't want anyone else on my side! **What do you dislike about Amplix?** Not a thing - their support requests are always responded to in a timely manner, and they are always friendly and approachable. **Recommendations to others considering Amplix:** If you are using your telco for support of a Shoretel/Mitel system, you are missing out on a great opportunity to expand your knowledge and partner with a company whose sole mission is to provide in-depth support of the system. You can't go wrong with InFlow. Check their ratings, check reviews, reach out to people who have used them - you'll be hard-pressed to find anyone who's had a negative overall experience with them. **What problems is Amplix solving and how is that benefiting you?** The reporting options offered thru their partnership with BrightMetrics makes my job easy, which in turn, helps the clinics. The reports are everything to the operations supervisors, and having the ability to see "cradle to grave" details of calls, as well as being able to see our staff and workgroup productivity, etc, are huge to us. I'd stay with them for the reports alone! ### 20. Awesome Service - Expert Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Frank D. | Manager of Analytics & Member Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2019 **Describe the project or task Amplix helped with:** We were displeased with our previous provider and was looking for a better one. Our Shoretel system was not properly configured and we had many intermittent problems with dropped calls, internal call routing and other call quality issues. Inflow worked with me and gave me the tools I needed to make our Shoretel system for the most part a set-it and forget-ti thing. We couldn't be happier with their service and expertise! **What do you like best about Amplix?** Inflow takes ownership of any issue I report to them. I am able to get an up-to-date status from the customer portal and they are very transparent. Inflow prides themselves on their fast call-answer times and that anyone who answers the phone is a qualified technician who can start the process of problem determination and remediation. I never feel like an inconvenience whenever I call or enter a service ticket in the portal. I also like that their portal contains a very detailed knowledge base. More than once I was able to avoid even having to place a call because the answer to my issue was available in a knowledge base article. I also like how they have partnered with third-parties to offer services outside their wheelhouse. **What do you dislike about Amplix?** Nothing so far. Everything meets or exceeds expectations. **Recommendations to others considering Amplix:** If you need a professional team to help you with your phone system, look no further than Inflow. **What problems is Amplix solving and how is that benefiting you?** They are working with us and some third-party providers to help improve our CoOp Member's calling experience, specifically eliminating dropped calls and reorder tones when we have high call volumes during large electrical outages. ### 21. One of the best partnerships **Rating:** 5.0/5.0 stars **Reviewed by:** Chrissy V. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **Describe the project or task Amplix helped with:** Over the past two years, there have been ups and downs, like any relationship. However, Inflow never stopped. The support was there, from building out extensive APIs with our internal platform to a sophisticated IVR. Inflow has been able to stay in sync and step by step as our business is ever-growing, and we love to turn on new features day by day. **What do you like best about Amplix?** The commitment to figure it out, even if it's not easy! **What do you dislike about Amplix?** Not many dislikes - the only prominent one is when Genesys makes a change, but Inflow isn't aware. This issue is not Inflow's fault, just simply the nature of the beast. **Recommendations to others considering Amplix:** Know your product inside and out, be present and communicative - Inflow will be an everlasting asset. **What problems is Amplix solving and how is that benefiting you?** I wouldn't say 'problems'; I would say our challenges with the industry we are in is that we do not have a single type of demographic for our customer base—this forces Inflow and us to expand and execute accordingly. ### 22. Overall very good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Amplix helped with:** Inflow has helped us with several different projects and trouble tickets. They have performed phone system upgrades at odd hours for us, very accommodating. Additionally, the tech on the phone always seems to know what they are doing and can help out when needed. **What do you like best about Amplix?** The team at Inflow has a great wealth of knowledge. **What do you dislike about Amplix?** Sometimes there is some back and forth in the processes that takes a while to complete. We have had a project delayed because of this before. **Recommendations to others considering Amplix:** Inflow is very knowledgeable about the technology portion. If you are working on a project, be sure to involve Inflow early on to give them time to assign resources on the back end. **What problems is Amplix solving and how is that benefiting you?** Inflow has kept our systems running and has met every technical challenge we have thrown at them. ### 23. Rocky start but committed to customer satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Nick S. | VP of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **Describe the project or task Amplix helped with:** After migrating our Call Center platform over to Genesys, it became clear we needed a support partner, and Inflow stood out above the companies we interviewed. We ultimately chose Inflow for their expertise with Genesys, telephony in general, and their non-tiered support agent setup. **What do you like best about Amplix?** The most satisfying part about Inflow is our Account Manager, Tarik. He has helped us work through partnership issues with Genesys, align strategy sessions with the proper experts and ultimately listens to our needs and feedback and adjusts appropriately. **What do you dislike about Amplix?** Although it is not as much of an issue anymore, I'd have to say that the support ticket/case communication really suffers at times. At the beginning of our partnership, I would find myself having to follow up with support reps to get an update. However, they have worked on restructuring the support system they use and internal communication and our response **What problems is Amplix solving and how is that benefiting you?** The biggest benefit we've had with Inflow as our partner is their escalation priority with Genesys support. We've been able to bypass the horrid low-level support system at Genesys and push for real updates/feedback. ### 24. Inflow Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Amplix helped with:** They have helped us out with schedules, setting up new Queues, trouble shooting weird issues and general questions that we cannot find on help.mypurecloud.com **What do you like best about Amplix?** There are a couple of Support Techs that know PureCloud. They research and go over it with you. They tell you what is wrong and/or what has been changed in the system. **What do you dislike about Amplix?** There are times when I get someone that doesn't know what they are doing and it can be frustrating. **Recommendations to others considering Amplix:** Yes ;we pay to get Support Assistance and it is worth it. Genesys/PureCloud is a complicated phone system. **What problems is Amplix solving and how is that benefiting you?** Setting up Queues more efficiently and making them easier to manage. ### 25. Inflow is a great platform to monitor the company's interactions, usage and metrics. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **Describe the project or task Amplix helped with:** One project that Inflow has helped with is adding quality improvement to our phone services. We are now able to train and improve staff using Inflow's modern phone service. **What do you like best about Amplix?** Support is always available and ready to assist. **What do you dislike about Amplix?** Not that I dislike it. But, Inflow support sometimes prefers email communication only, and I prefer direct telephone communication. **What problems is Amplix solving and how is that benefiting you?** Quality improvement. Interactions between staff and patients have improved. We can monitor and improve our day-to-day operations. Productivity has increased. ### 26. Finally a competent Mitel vendor and even a partner that we can rely on an trust! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan C. | IT System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **Describe the project or task Amplix helped with:** Now that we have partnered with Inflow we have been able to finally redo the phone's auto-attendant which was long over due. We even implemented some new call recording features to our environment so we are able to leverage this as a training platform. Instead of hoping the phone system stays working, we know know it works. We are now able to even work from home and answer calls using a softphone. **What do you like best about Amplix?** After speaking with several leaders at Inflow they have a great vision and are a breath of fresh air from the typical MiTel vendors that you find on every corner. The tiered approach of having an account rep, and help desk, and a quality assurance manager that we can talk with is reassuring. It is rare to find a phone company that cares enough to provide multiple contacts for us to reach out to directly if we have a problem. **What do you dislike about Amplix?** Since they are not on east coast time zone sometimes we need to wait for an expert on Pacific time to become available. This can be a bit frustrating if we have to wait a few hours for our problem to be resolved. **Recommendations to others considering Amplix:** If you are looking for not just a phone vendor but an actual partner for your phone system, Inflow is a good fit. They are able to train your people so they don't have to call helpdesk every time you want to add a user or reset a password. They also are able to do projects to add to or fix your environment. They even send regular communication about what is new in the world of MiTel. **What problems is Amplix solving and how is that benefiting you?** After 3 attempts for find a local MiTel expert in our state, we reached out to Inflow. It is so nice to be able to trust Inflow as our partner and know that the phone system has a qualified team of experts that can handle whatever life throws at them. ### 27. Mitel support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff T. | Director, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **Describe the project or task Amplix helped with:** We have a Mitel (ShoreTel) phone system and needed a company to support this platform, and our current provider was not proactive and was very expensive. After looking for new partners, I found Inflow and after a little research we decided this was the best company to move forward with. Since that time they have exceeded my expectations and provde a fantastic service, allowing me to focus on more important initatives! **What do you like best about Amplix?** Proactive support, online resources and knowledgable employees. **What do you dislike about Amplix?** I have yet to find something to dislike. **What problems is Amplix solving and how is that benefiting you?** They have immeditaly found issues and resolved them before they became an outage. ### 28. Great communications partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | IT/CloudOps Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **Describe the project or task Amplix helped with:** IN 2019 we needed a global solution for our Contact Center which Inflow helped get us onto PureCloud and assisted in setup and made the process painless. Then in March of last year, 2020, we were forced to send everyone home to work, Inflow helped facilitate that with alacrity and ease. We were able to send users home using ShoreTel and PureCloud with just one call to support. **What do you like best about Amplix?** Easy to work with and knowledgeable..... **What do you dislike about Amplix?** I have nothing to dislike thus far...... **Recommendations to others considering Amplix:** If you are looking for a knowledgeable communications partner Inflow is a great choice **What problems is Amplix solving and how is that benefiting you?** We moved to PureCloud to enable users from Malaysia and US to be in the same contact center where as before with Shoretel we were looking at expensive trunks and equipment. ### 29. Great Bang for your buck **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Senior System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **Describe the project or task Amplix helped with:** Updating foreign language AAs, HA advising, Fax to SIP integration, and backing up critical phone infrastructure. **What do you like best about Amplix?** Their pricing is competitive and you get more services for the price you pay. I do like the extra's that are included in plans because they actually/actively benefit our organization. I had multiple vendors try to get our fax server to work with our SIP based phone system and no one could do it but Inflow. I also enjoy reading their KBs that have the answers to nearly everything I need. **What do you dislike about Amplix?** Strange that when something doesn't work right during a project you are sent to the helpdesk rather than continuing to work with the project engineer. **Recommendations to others considering Amplix:** They worked with us to move partners mid contract without much cost. Look at their added benefits on top of plan costs because those are really beneficial. **What problems is Amplix solving and how is that benefiting you?** We were able to quickly get Mandarin and Cantonese IVRs/AAs setup that we needed for an office closure. They are also current solving our conference failover not working properly. ### 30. Unbiased Inflow review **Rating:** 5.0/5.0 stars **Reviewed by:** Douglass M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **Describe the project or task Amplix helped with:** We had a very outdated Shoretel Communicator environment with lapsed support contract. Inflow was able to get up updated to the latest version very painlessly. The no nonsense knowledgeable support staff were very pleasant to work with remotely. I felt as if I was one of the team as we made the journey to the several revision upgrade path. The staff are also very good to point out best practices that help secure the environment and make the system more efficient. There were a few items previously overlooked that the support team identified and assisted with during the migration. **What do you like best about Amplix?** I honestly enjoy the welcoming personalities of the Inflow employees. Anytime I've had to work with any member of Inflow over the phone or email, they have always left an impression of caring about our business as if it were there own. Not many companies have the same sentiment these days. I like not feeling like were just another account number. **What do you dislike about Amplix?** Typically one could complain about an automated attendant, phone transfers when trying to renew a contract, or ill mannered employee that's having a bad day. I'm very happy to say I have never experienced anything negative to dislike from Inflow Communications. I think I will give them a few more years to see if they can keep up the charade. **Recommendations to others considering Amplix:** If you're looking for an affordable VAR to support your Shoretel/Mitel phone system, I'd recommend getting in touch with Inflow Communications and see if they have a pilot program where you can experience what I have spoken about in my review. I have worked with several entities in the past 20 years of service and I'm happy to say my most pleasant has been working with Inflow. I typically ignore reviews however this one I feel strongly enough about to share with everyone. **What problems is Amplix solving and how is that benefiting you?** Since we were running such an outdated Shoretel version, we were subject to many security issues revolving around Windows Server 2003. The upgrades were able to get us back in good standing with supported Windows Server versions which helped us to not only address security concerns but to also embrace standard functionality with the Windows 10 Shoretel Communicator client so we could continue using the software as intended. ### 31. Inflow has been very helpful in resolving phone and routing issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Amplix helped with:** Inflow helped us with creating detailed call routing and call flows. **What do you like best about Amplix?** helpfulness, attentiveness, and resourcefulness **What do you dislike about Amplix?** At this time, I do not have any complaints **What problems is Amplix solving and how is that benefiting you?** call routing, call recording ### 32. Tech Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **Describe the project or task Amplix helped with:** New CCIR server **What do you like best about Amplix?** The expertise of the tech and the proper information **What do you dislike about Amplix?** We are a new customer and we haven't had any bad experienced **What problems is Amplix solving and how is that benefiting you?** The CCIR dashboards ### 33. Some challenges with response time and expertise **Rating:** 2.5/5.0 stars **Reviewed by:** Tom W. | Director of Call Center Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **Describe the project or task Amplix helped with:** 2 year service contract at Plantinum level **What do you like best about Amplix?** Easy to reach as they had several reps on staff **What do you dislike about Amplix?** Knowledge base was not always up to par and very inflexible with some requests. **Recommendations to others considering Amplix:** Make sure you have a good IT department or support vendor as Inflow does not attempt to support anything that could be network related **What problems is Amplix solving and how is that benefiting you?** Call Center solution ### 34. Good company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **Describe the project or task Amplix helped with:** Inflow has helped so much with our ShoreTel and now Mitel system over the years. They have always been very supportive and flexible to work with. They basically trained me on all my VoIP knowledge. Overall they are a great company to work with. **What do you like best about Amplix?** Very responsive support, and very professional demeanor. **What do you dislike about Amplix?** cost of services is a little high when not using them a lot. **What problems is Amplix solving and how is that benefiting you?** Problems would be day to day support of our phone system. I have gained a lot of knowledge from them. ### 35. Inflow: Making the Impossible Possible! Inflow Solves where others fail. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **Describe the project or task Amplix helped with:** We purchased a ShoreTel system 2014 with TAC support and found we knew more about the system than they did. We found Inflow in 2016 and found the situation is Reversed. They have a team with the knowledge, the drive and the ability to think outside the box that has enabled us to maintain and expand our system and at a lower cost. Without a doubt, the technicians at Inflow take customer service and problem solving seriously. We have had a few complex issues that they were able to solve by either having the knowledge or taking the time to find the answers. We have seen that the communication is superior, timely, consistent, and relevant. When a voice switch, Inflow jumped into action to make sure we got the replacement unit as soon as possible They restored our system from backups and we were back in business. The technicians are always patient, polite, and listed to the customer when working an issue. **What do you like best about Amplix?** Inflow's knowledge, customer service, attention to detail, commitment to the customer, sales team and value. Inflow techs don't operate in silohs. Problem solving is a team effort. Inflow makes sure we have what we need to operate now and in the future! Inflow provides a great value and ROI. **What do you dislike about Amplix?** Nothing to dislike. Inflow is the perfect mix of sales, tools, support, service, training and planning. **Recommendations to others considering Amplix:** When we were looking to replace TAC for service. Inflow quickly rose to the top of the list. Cost, Capabilities, Desire to have long term relationships, Attitude, and much more are why they are our choice every year. **What problems is Amplix solving and how is that benefiting you?** Keeping our current system running and planning for the future. Reduce staff overhead to maintain the system, reduced cost and reduced Time to Solution ### 36. Inflow Communications has been a trusted partner for many years! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** I have worked with Inflow on many projects at several businesses. They are great with everything from VOIP Shoretel/Mitel phone system setup, PRI trunking, to day-to-day service/support, and physical location changes/moves. We moved recently and made the choice to have Inflow Communications support onsite for the PRI circuit move and hookup. I am glad that they were on-hand for the project as it became more complicated that anticipated (due to the carrier, not Inflow) and I was thankful that Inflow was present in order to deal with the unexpected complications. They do a great job of not pushing solutions that could be overkill in terms of technical capabilities or cost. Being able to appropriately scope their recommendations to fit the needs of their diverse clients is a skill that I appreciate and why I would recommend Inflow Communications to other small-to-medium businesses. **What do you like best about Amplix?** Inflow has responsive support and will escalate issues their technical experts as needed. **What do you dislike about Amplix?** Inflow support is better than Mitel Enterprise Support. **Recommendations to others considering Amplix:** I recommend discussing the needs of your business with the sales engineers at Inflow Communications. Not only are they friendly and personable, but they have consistently proven to be adept at hearing our needs and goals, and then recommending a couple of different solutions to meet our goals. **What problems is Amplix solving and how is that benefiting you?** Inflow Communications supports cutting-edge technologies, while also understanding the need to support last-generation phone systems. This allows a flexible approach to deliver solutions to customers that match their organizational and budgetary needs. ### 37. They're ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **Describe the project or task Amplix helped with:** They have helped us swiftly with some of our larger projects but most tickets we've put in with them get closed before they even communicate with us about them so the problems never get fixed. They are also excessively expensive to have a service contract with, they charge us $7k a year just to be on call if we need them but when we do they usually ignore or close the tickets and we have to fix it ourselves, not to mention charging us over $20k for 20 phones when we needed to expand our system and they were our only option because we were locked into an agreement for 5 years with them, We have decided to stop using inflow for these reasons **What do you like best about Amplix?** That we are no longer going to be using them after 2020 **What do you dislike about Amplix?** name it, I've not had a single good experience, every time I've contacted them for help, like for phone quality issues or things like that it was never their fault or something they can help with, they always made us contact our carrier or blamed it on our network but it wasn't they just didn't want to do the work **Recommendations to others considering Amplix:** Look elsewhere if you have the ability to. **What problems is Amplix solving and how is that benefiting you?** we've had issues from day one like voicemail beeps not coming through so people don't know when to leave a message that we never got a solution to they just said deal with it. ### 38. Inflow as a success partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **Describe the project or task Amplix helped with:** When Feed the Children was implementing Purecloud as a solution, Inflow was instrumental in our success. The Inflow team came on board as team members that were focused on understanding our business and the successful adoption of Purecloud. The transition and go-live was not perfect but we were able to implement the solution on-time, on-budget with minimal issues. I know that this was due to the team understanding the product and its limitations. **What do you like best about Amplix?** The team!!! They are willing to take the time to understand the organization and it's needs. **What do you dislike about Amplix?** I do not have any real downsides. My issues are more around how the support of Purecloud is structured. **What problems is Amplix solving and how is that benefiting you?** We were looking for a Cloud based Call management system, with failover capabilities. The call campaigns, QC modules and reliability have met those needs. ### 39. Inflow customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Infrastructure Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** New site roll out for 50 users, and system upgrades. **What do you like best about Amplix?** We have been with Inflow for going on 2 years and the experience has been very positive. The most outstanding experience is their first call resolution. Many service organizations would like to excel at first call resolution, but few achieve a solid record of providing it. The second is that if the engineer taking your call needs extend the skills necessary to resolve the problem at hand (one can’t “know it all”), they are quick to draw coworkers in that can assist in delivering the first call resolution. **What do you dislike about Amplix?** Lack of Mitel Mobility senior expertise. **What problems is Amplix solving and how is that benefiting you?** Mitel Connect upgrade. Completed with minimal impact/ ### 40. Inflow Communications review **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **Describe the project or task Amplix helped with:** Inflow helped with implementing a new wild card cert across all our Mitel Appliances and services. They kept checking to make sure things were done correctly and to see if any additional assistance was needed. **What do you like best about Amplix?** Communication is great and they follow up to check in and keep things going. They also explain things throuroughly. They will also be helping us with our upgrades when it becomes available. Project is on hold. **What do you dislike about Amplix?** Nothing that I dislike at the moment. So far they have been great and answer ll my questions. **Recommendations to others considering Amplix:** I recommend them compared to other service providers we have used in the past. They have more of a knowledge based compared to others and they always check in\Follow up given our busy day to days. Our past experiences with other providers we had things fall through the cracks. **What problems is Amplix solving and how is that benefiting you?** We are planning to upgrade our Mitel System but waiting on the next security upgrades to begin the project. ### 41. Inflow is the most responsive technical team I have worked with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2020 **Describe the project or task Amplix helped with:** Inflow rolled out our PBX system about 5 years ago and it has been rock solid ever since. I have also worked with them on a few system upgrades, all of them went extremely well. We are about to roll out Mitel Connect this Winter and I am looking forward to working with the team once again. **What do you like best about Amplix?** I really appreciate how quick I get a response , even if it is a quick email to ask a question regarding the issue at hand. I believe the fast response time shows that you really care about the customers needs, and want to make sure to reach out, and resolve ASAP. **What do you dislike about Amplix?** Nothing I can think of at the moment, but I will surely let you know. **Recommendations to others considering Amplix:** At least take the time to get to know the team, have a sit down, express your concerns, your end goal, and expectations of the project. They will work with you to meet your goals or answer any questions you might have. **What problems is Amplix solving and how is that benefiting you?** Nothing at the moment. ### 42. Stellar experience with Inflow **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Network, Security, & Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2019 **Describe the project or task Amplix helped with:** Moved to SIP from PRI circuits. Implemented ShoreTel at a remote office, moving them from a very old Siemens phone system. **What do you like best about Amplix?** Support is very responsive and they know their stuff. **What do you dislike about Amplix?** I can't think of any downsides. If anything wasn't exactly as needed, they fixed the problem. **Recommendations to others considering Amplix:** If you want your ShoreTel or other phone system to work and be as problem-free as possible, use Inflow. **What problems is Amplix solving and how is that benefiting you?** They know about and solve problems beyond my knowledge and ability. ### 43. Good customer service and quick response time. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **Describe the project or task Amplix helped with:** We worked with InFlow to use Genesys PureCloud to call, web chat, and text enable our confidential and anonymous helpline. **What do you like best about Amplix?** I find their project management style very helpful. Everyone stays in the loop, project expectations and timelines are thoroughly discussed. **What do you dislike about Amplix?** We have had to rely heavily on research and development to come up with some solutions. It does seem we get less status updates, information, etc from the R&D team. **What problems is Amplix solving and how is that benefiting you?** We have solved some anonymity (our helpline is anonymous) issues for our call, chat, and text services. It has been helpful to have detailed communication with our project manager about the limitation and abilities of the products and R&D. ### 44. Was nervous about "hands-off" support - Had nothing to be nervous about .... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **Describe the project or task Amplix helped with:** Setting up an ACD flow **What do you like best about Amplix?** I walk away with the knowledge of how to either do the task again, or troubleshoot and fix what is now in place. **What do you dislike about Amplix?** Projects and tasks may take a bit more time - but the result is better in the end. **What problems is Amplix solving and how is that benefiting you?** I've learned more about our phone system and realized it's more straightforward than I would have thought - it appears much less of a magic box as it used to. ### 45. Excellent Customer Service, Product Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Dave K. | IT Manager, Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2020 **Describe the project or task Amplix helped with:** Inflow and Shoretel were chosen as our office and enterprise call center vendor and product, replacing and outdated legacy system. **What do you like best about Amplix?** Inflow's project management in ramping up our phone system was very well executed. Their team knew the product well and got us up and running quickly. Their ongoing support and maintenance of the system was excellent as well. They always answer the phone and their team of support agents know the product very well and were easy to work with. **What do you dislike about Amplix?** In the end, Shoretel came up short as an ECC product. But at the time that we made the decision to go forward with it, it fit our business needs and had a very good price point per seat. **What problems is Amplix solving and how is that benefiting you?** Inflow helped us get the most out of a Shoretel phone system. They were very good at helping us find post deployment solutions within the system to fit our growth (dialer campaigns, call recording, call center expansion). ### 46. Excellent customer service and phenomenal support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | IT Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **Describe the project or task Amplix helped with:** System upgrades and general Shoretel/Mitel support **What do you like best about Amplix?** These folks have always gone out of their way to help answer questions. Quick response time on support issues, and willing to give guidance on out of scope questions. **What do you dislike about Amplix?** I have never had any issues with their services. **What problems is Amplix solving and how is that benefiting you?** Inflow handles our general support for our on-prem Shoretel/Mitel system. ### 47. Inflow Communications is responsive and consummate. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2020 **Describe the project or task Amplix helped with:** Inflow Communications migrated our PBX/Shoretel-Mitel server as well as upgraded our software. After this, their support line continued to help as we needed to contact them repeatedly to assist in other areas. In short: the technology leadership at this business had changed repeatedly in the past, so a lot of mysteries needed to be solved. We were taking on systems that had years worth of issues, and asking Inflow for help was like having an expert walk in, who might as well have known exactly how our system had been altered. **What do you like best about Amplix?** Unlike so many places, Inflow is not a place I dread calling. They are definitely a bar that others should look to reach up to. When they tell you that you are supported, it's like you're their only customer--you can receive assistance quickly and with a knowledgeable person. As well, their ability to quickly support you through remote access is great. **What do you dislike about Amplix?** Be sure to call them on the phone if you want the fastest response. If you simply rely on playing email tag, you can lose time. **Recommendations to others considering Amplix:** Prepare to be blown away. This is how support *should* be. It will make you question the skill level of other similar support companies. Every meeting we had planned ended successfully, and even when we came up with more questions later, it was easy to call back for additional help. **What problems is Amplix solving and how is that benefiting you?** We are solving problems related to our phone system. We have realized the benefit that we have total confidence that our questions will be answered, and that we can quickly resolve issues by tapping Inflow for their expertise. ### 48. Excellent support for ShoreTel/MiTel systems, and good bang-for-the-buck. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** We switched our ShoreTel partner to Inflow. They have been assisting me with tasks as they come along. I expect I will be engaging them for a migration to MiTel in the near future, since that deadline is coming up. They have also helped us with day to day support tasks. **What do you like best about Amplix?** I like that Inflow offers BrightMetrics as part of their package. While they were a little more expensive than our previous partner, the bang for the buck is great. The tiering of their support plans is great for us - since I generally manage the phone system and handle all MACs, it provided the right support at the right price. Did I already mention BrightMetrics? That alone is worth going to them. **What do you dislike about Amplix?** I can't say there is anything I dislike about Inflow. I haven't had a bad experience with them yet, and we have been leveraging their expertise for some time. It's been some time since we have been with them, and again, I have nothing bad to say at all, and that's saying a lot! **Recommendations to others considering Amplix:** Make sure you get the right package of support. If you're experienced with phone systems, you may not need to get the highest tier. We did not, and we have been very happy with them. If you feel the price is high, look at their support matrix and compare the offerings to the benefits. **What problems is Amplix solving and how is that benefiting you?** I will be engaging them to assist with a migration to MiTel Connect in the near future. I have not yet engaged them for very large projects. Rather, I have leveraged their expertise on day-to-day issues, especially the "this has me stumped" issues. ### 49. Quick Response but Not a Strategic Partner **Rating:** 3.0/5.0 stars **Reviewed by:** Benjamin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2020 **Describe the project or task Amplix helped with:** Upgrading and maintaining a Shortel phone system. **What do you like best about Amplix?** They respond quickly to requests and provide new quotes quickly as well. They keep good documentation on the work they have done on our system in the past. As a VAR providing ongoing support contracts, they have been very timely to give us a lot of time to renew existing contracts and keep consistent pricing year over year. **What do you dislike about Amplix?** They do not help with strategic planning or on how we can maintain our current system to its greatest capacity. Inflow has been fine for keeping our services and support up to date, but hasn't been on top of helping us see where to move forward. **Recommendations to others considering Amplix:** They will be a good partner to help with ongoing support, but you may want to get some strategic and architecture help elsewhere, even if it means you still choose Inflow as your provider in the long run. **What problems is Amplix solving and how is that benefiting you?** We are providing our home office with telecom equipment and have realized what we can do with VoIP systems. ### 50. Migration from our aging Shoretel/Mitel system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **Describe the project or task Amplix helped with:** InFlow was our Shoretel partner and continued as our Mitel partner since the acquisition of Shoretel by Mitel. In this role, they have been our primary communications partner for several years. When the time came to migrate to the cloud - Inflow was there, helping us choose RingCentral and helping us with eh migration and end-user training. **What do you like best about Amplix?** InFlow's commitment to excellent service shines through. Whether an after-hours emergency or a planned upgrade, InFlow handles our issues with speed and professionalism. **What do you dislike about Amplix?** I can't think of anything to complain about, as any issues are resolved quickly. **Recommendations to others considering Amplix:** Of the 3 Shoretel/Mitel partners I've worked with - InFlow is the only one to offer consistent and continual education for the customer voice administrator. They not only help solve problems, they help prevent problems. **What problems is Amplix solving and how is that benefiting you?** InFlow's "Success Managers" have helped our company modernize our voice systems, helping us with cost-saving initiatives. ## Amplix Discussions - [What is InflowCX used for?](https://www.g2.com/discussions/what-is-inflowcx-used-for) - [View Amplix pricing details and edition comparison](https://www.g2.com/products/amplix/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-14+00%3A25%3A57+-0500&secure%5Bsession_id%5D=a1979707-ea7a-4768-a9d6-2e44e999e7ab&secure%5Btoken%5D=f412959d01cfd2d80373ebb16023906849e87626848e1a51f7297567a74d9d5a&format=llm_user) ## Amplix Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Amplix Alternatives - [Martal Group](https://www.g2.com/products/martal-group/reviews) - 4.6/5.0 (134 reviews) - [LevelUp Leads](https://www.g2.com/products/levelup-leads/reviews) - 4.9/5.0 (52 reviews) - [Cognizant](https://www.g2.com/products/cognizant/reviews) - 4.1/5.0 (46 reviews)